Regina was very helpful and knowledgeable today at this store on St. Tryon. She showed great…read moreinterest in helping me with my car battery and tried to get me a discount. I really appreciate her help and excellent customer service.

Sure, they sell car supplies in the big box stores but I had no idea which was the right polish to…read moreuse to try and restore the shine to some of the plastic body trim panels on my jalopy. I needed some knowledgeable help and knowledgeable help is one thing that they're very short on in the super stores that sell clothing and electronics too. A short line and while I was waiting, the customer in front of me asked a question about where the cabin air filter goes. So instead of trying to explain it, the counter person puts on some gloves and they went out to go show him. I think that's awesome. When it came my time, the gal (yes, a gal behind the counter!) took me over to the aisle where the polishes are and showed me which ones were good and even told me which one she uses on her car. I'm sold! Yes, they have everything else you might need for your vehicle, from oil and filters to brake pads and suchlike. Lots of stuff! As the radio commercial says, "Get your auto parts... in Advance."

Coming in to any male dominated space is a bit intimidating as a women so I was a bit nervous to…read morecome here but I'm so glad I did! I had an amazing experience here. Jay and everyone in the team had such an inviting warm welcoming energy and made me feel right at home. The customer service was excellent the advice and even the way they explained the different functions of my vehicle. I feel more prepared now that I have more knowledge on my car and I would definitely come back to this location. I would rate this place 10 stars if I could!

Auto zone on south Tryon by the hospital by steele creek is horrible. The young black man asked me…read moreto look through the computer for the part I wanted, wouldn't write down the information I needed, wouldn't walk me to the item. I told him that's why this place is empty because of your horrible customer service. He said they don't pay him enough. I told him that his attitude is the reason. My son was getting paid less at target and in 3 months became employee of the month. I told him to work hard, don't complain and treat your customers with respect and he'll go places. At least he heard me out.

I was totally unaware of this new NAPA facility that they had just built. After seeing a part for…read moremy car at a local NAPA facility, and them being out of the part, they looked up the part and advised that this warehouse had an abundance of this particular part available for my picking. This location is very well stopped with just about anything for your auto or truck that you can imagine, and it's well located just off of South Tryon St for easy access. Now, if could only get them to detail my ride, I'd be in five star heaven with them.

Listen to me when I tell you, if you anything besides what aisle are the wiper blades on? You're…read morein trouble- the staff will do the bare minimum and I mean minimum. My preference is Oreilly due to this fact - back in the day Auto Zone use to hope to come out and check your battery / engine light. Now they just want to stand behind the counter like it's a flower shop. Not on of Fort Mills treasures

I need to pick up a couple of things and was able to get in and out very quickly on a Monday…read moreafternoon. The store is very clean and well organized and the staff is very helpful.

My experience: they were awesome. Had a short little white guy who worked my gas cap off for me and…read morereplaced it with a new one. Looked it up on line first, called confirmed they had it - they did of course. He came out and helped me in the dark. Great value at that. Also, had gone to the new AutoZone and they were absolutely no darn help. Worthless actually at the AutoZone. Thanks Advanced Auto.

Let it be known that Eddy is the man, helped me out with a battery install and went above and beyondread more

came in looking for a blower speed control resistor pack thing because I was dissatisfied with the…read morechoice of "off, offer, offest, or full blast" in the blue F-150 we ride around in for work. the guy behind the counter had no problem producing a meaningful phrase from my gibberish and after confirming my request he ambled off to fetch the desired item. seriously, it took longer to park the truck and walk in than it did to complete the entire rest of our business at this NAPA location and about fifteen minutes after we got back to the shop we had four actual blower speeds! I'm pretty sure this is the least convenient store for my regular automotive needs but when I get tired of a 'special feature' on a crafty car this is a good spot to remedy that situation.

This location is horrible. The customer service is the worst and I am surprised they are still in…read morebusiness. I will be going to Autozone from now on.

Review for Advance Auto Parts…read more After relocating to Charlotte from San Francisco for work, I've made it a point to seek out local businesses that deliver strong customer service, fair pricing, and reliability. I wasn't familiar with this franchise since we don't have them on the West Coast, but this visit turned into a surprisingly positive experience. I was simply looking for basic car-care staples--things like tire shine and windshield bug remover. While browsing online, I noticed that a premium brand product (normally priced over $9 for a small bottle) was listed on clearance for $0.95. That definitely caught my attention, so I decided to make the drive toward Pineville--about 12 miles from Uptown--and turn the trip into a productive errand day with grocery shopping and lunch. First impressions: Easy to find, easy parking, and the store was well organized. When I checked the shelf, I didn't immediately see the item that was advertised on clearance. I approached a young associate at the counter, explained what I was looking for, and he took the time to check the system. Instead of brushing me off, he went into the backstock area and located the product himself. He returned with not one, but two bottles--and they rang up exactly as advertised: $0.95 each. That kind of follow-through matters. I'm a value-driven shopper. I understand the cost of goods and the importance of quality, and I believe loyalty is earned through good service and honest pricing. When a business honors its advertised deals and takes the extra step to help a customer, it builds trust--and that's exactly what happened here. What stood out: * Helpful, proactive staff * Accurate pricing and honored clearance deal * Easy parking and convenient location * A positive, no-hassle shopping experience If you're willing to do a little homework and keep an eye on sales, this is definitely a place where you can find real value. I left feeling satisfied as a customer and confident that I now have a reliable go-to for basic car-care needs. Bottom line: Great customer service, honest pricing, and a solid value experience. This location has earned a spot on my list of trusted local businesses.

I love going to advance over any other and they prove me right! Great customer service and truly…read moredoing what they can to help someone that could be in a stressful situation.

Michelle is Awesome! She was very very helpful and assisted me with purchasing the correct oil for…read moremy vehicle. She was patient and ensured I got the proper oil for my vehicle. If anyone goes to this location..make sure to ask for Michelle.

Jairo was ever so helpful, he even assisted with the install of the bulbs. Which normally I'm not…read moreeven asked " can I help with your install " he's a cool guys

Bought expensive wiper blades they claim there is an ordinance where they can't do installation!!!…read more I checked all of Pineville ordinances and there is nothing !! All other auto parts stores in Pineville do installation.. this is a very lame excuse for not wanting to go outside and do it .. I will never shop here again or recommend to anyone.. seriously!!!!!!

AutoZone put me through so many trials and tribulations just to get a quart of oil for my car…read more Their computer wasn't able to tell me what kind of oil that My car took so I had to go get my owners manual, and research it myself. I have a VW. Not certain why it was so hard. They said based on regional laws or something they couldn't even help me put in the oil. They weren't rude or anything. They just weren't helpful. So rather than demerit them because of the lack of resources they have with their computers I would just say AutoZone in its entirety needs to step up their game.