This was my second experience there with the same results. They had what I needed in stock but the…read moreservice, although very friendly, didn't know enough about basics to help me. Yes I'm female and not car savvy but when I ask for mid grade windshield wipers for a specific make and model, I hope someone working there will know not to hand me low end, two wipers for same side of car packages. I know the people working here aren't familiar with every car or mechanics by trade, but I'm zero for two now at shopping here and going home with the correct items in one trip.

From the owner: Advance Auto Parts at 15250 Manchester Rd in Ballwin is one of the nation's leading auto parts…read moreretailers stocking new and remanufactured automotive parts, maintenance items, and accessories such as batteries and oil filters for all makes and models. Visit your local Advance Auto Parts in Ballwin, call us or go online to order and pickup in-store. Save even more on your next visit by signing up for Speed Perks and receive discounts on the parts you need.

On Thursday, February 26, I took my 2006 Honda Pilot into Leo Payne Honda for a state safety and…read moreemissions inspection. My service advisor was Jahan Robinson and he couldn't have been nicer or more courteous. The inspection was done promptly and done quicker than I expected. I received a complimentary car wash and multi-point inspection at no additional cost and received a printout of what I might expect to have done in the near future and what it would cost me. Prices were very reasonable. The state inspections were also very reasonable. Can't say enough about the excellent customer service!

My husband was picking up his car after having it serviced and while he was there, he decided to…read morewalk around and look at cars. We were in the market for a new vehicle. He wasn't shopping - just a quick look around. He was approached by a salesman and he let him know he wasn't interested in talking with him and he didn't want the guy to start selling to him. But the dude didn't listen and tried to engage my husband in conversation, etc. He ended up leaving because the guy wouldn't leave him alone. We went back a week or so later to test drive a few vehicles. We got the same guy because he had approached my husband a week ago so now we have to be his customers. He got super pushy again! We were out on the lot and my husband went in and asked for a different salesman. The first one asked him why. My husband said, "I told you I didn't want to be sold and all you're doing is selling". So we got another guy. New guy wasn't pushy, but he was extremely frazzled. He was helping someone else at the same time and couldn't get it together. We test drove two vehicles and weren't ready to make a decision. We had already planned to test drive other brands. We thanked the guy and went to leave and he reminded us that it was the last day of the month. The last day of the month didn't matter to us. I know it mattered to him because of quotas and such. I did not feel it was appropriate to mention it to us. While at another dealership, we were told that Leo Payne owns dealerships in Colorado and doesn't really pay attention to this one. I don't know if it's true, but the place isn't what it used to be. We ended up not buying a Honda.

These guys are the best. Honest and great service at a fair price on parts and service. Been in…read morebusiness for over 50 years and always ready to help with advice.

They are absolutely the best guys in the business. So kind and trustworthy! Ric Dan and Bob are…read morevery helpful and reasonable compared to the other auto places out there. I trust them 100%.

Was told my windows were too dirty for them to work on when it would have taken them 15 minutes to…read morewipe them down with a rag. They told me I needed to get my car detailed before coming to them. So they wanted me to spend more money elsewhere in order to spend money with them. They had my business and told me to walk. I bet they do a good job but how is wiping down the window not a part of their tinting process.

I had my car tinted and asked if they also do residential and Joe gave me their phone number…read more I couldn't be more pleased with the quality of my car windows and for my home. I would highly recommend them each and every time!!!!

Great staff, highly recommend this location…read more I was able to walk right in. It was promptly graded and asked when I was in the store for. The staff member is helping me to get exactly what I needed in and out within five minutes Great customer service and write off the main road so easy to get to

I had the best experience at the Auto Zone at 14193 Manchester Rd in Manchester/Ballwin MO. On…read moreWednesday August 28, 2025 around 1:20pm I stopped by the shop with the intention of getting my alternator and battery checked out as my car was hesitating to start and running on "energy save mode". Since I had replaced my battery 2 years ago (also auto zone but this was in Oklahoma) I was prepared to get bad news that it was the alternator. When I walked in the store I was greeted by a female who was so kind, hard at work and had time to pay me a compliment and we laughed after I asked her "what aisle is your lipgloss or make up on?" About 10 seconds after interacting with her a technician named Jason appeared and we discussed my problem. I followed Jason out to my car to pop my hood. We discussed my last battery purchase and some history on my Lincoln mkx. After about 20 seconds he said "good news, it's not your alternator, it's your battery. Let's go inside and I'll look up your warranty". We did just that and really, I had no idea there was a warranty and I'm still operating under the assumption that this is going to be a cost to me which is not an issue. However, I was delighted that the whole thing was covered no fee! I know that's standard but I'm a newly single woman so this is a very welcome surprise! He told me to hang out in the shop and he'd have my battery installed within the next few minutes. It was at that time around 1:30 and the shop had started to get a bit busy and I watched more employees come out to take care of their customers and all with welcoming friendly helpful attitudes. I shopped around and got some air fresheners, a car trash can and some hooks for bags. At that time Jason comes back in, lets me know he's done and we go out to start my Lincoln that started right up and purred like a kitten. I was really impressed by this crew and felt like writing this review as I know many times retail employees and auto care centers are prone to the worst of the worst. I can't say enough positive things about this location and even though there are 2-3 other Auto Zones within 3-5 miles of me, I will specifically be frequenting this one for my auto needs. JOB WELL DONE!! Andrea - brunette woman with a high pitched cartoon voice and a big smile

I've had a dozen cars in the driveway as long as I can remember. Not all new ones either. That…read morebeing said there are a lot of parts I have needed over the years. And nothing would frustrate me more than walking into autozone/O'Reillys/etc where some 17 year old kid tries to sell me the wrong parts. So I found Napa and it was a real game changer. The whole team up there knows what they are talking about. Fast and friendly service. Great prices. And always always have the parts I'm looking for. 100% worth the extra few minutes to drive past the other parts stores to get it right the first time. Seriously, Tony, Sean, Doug, keep doing what you're doing and thanks for being there!

After looking at other brands, we still had a few on our list, but the process was getting old! My…read morehusband ended up doing even more research than we already had done and came up with Mazda. We went there on a Saturday morning and were approached by Andrew. We talked about what we were looking for and he got a vehicle for us to test drive. We weren't fans of the first one. We told Andrew what we did and didn't like. He brought out another vehicle to test. We loved it! When we got back, we started the process of buying it. That process always takes longer than we like, but we don't have to do it very often! We did everything that Andrew needed and then we had to wait for the finance guy. We were paying cash and were not purchasing an extended warranty that day. That didn't matter - we still had to wait and go through the process. Grant was the finance guy. He did go through everything quickly after we told him where stood on the warranty issue. He was pleasant and very efficient. I love my new vehicle! Andrew called four days later to see if everything was okay and to see if I had any questions. I highly recommend this dealership and Andrew and Grant!

Run don't walk away from here. Poor customer service, lost titles, staff can't / won't follow…read morerequest & sent important paper work to Wrong address, even when all papers inside had right address.