I was very pleased with the customer service I received at the Fenton Napa! Had to replace my…read morewife's battery - good price and they took care of things right away for me. All I had to do was open the hood! The crew knows what they are talking about at this store.

Bob & Steve are really good guys. They have helped me & my family for better than 10 years. If they…read moredon't have it, they can get it!

When you go there, you're treated like family. Great customer service and detail to what ever is…read moregoing on with your car

Could of called to tell me they did a refund on the order because it was in stock when I paid for…read moreit online but not there when I arrived. Common courtesy is not hard. Would of saved us a 15 minute drive in rush hour on Manchester. Will not use these jerks again for anything. I'll drive an hour out of the way just to avoid their nonsense.

Thank you to the guys working today! I really wish I could remember the guy's name who helped me…read morespecifically, but for the life of me, it is just not coming to mind even though I specifically said it out loud so that I would remember it. I went in this afternoon to ask about changing a front light in my corolla. He was able to look up the specific light I needed for my car and after paying, he walked out with me and switched it out for me. THANK YOU! I really appreciate how quick and helpful he was and I know that if I ever need other auto part stuff, I can visit this location since it is so close to my house.

Right at closing on a Sunday night, our little family rolled into O'Reilly with car issues. My…read morehusband knew how to fix it, but it wouldn't have been possible without Jon and his coworker. Their assistance was awesome- even though it was after the store closed & way outside of their job descriptions. Little acts of extreme kindness are incredibly appreciated.

I appreciated the responsive and prompt assistance and service. I was in need of having a hitch…read moreattached to the back of my car fr a bike rack. I highly recommend them.

They replaced my goose neck hitch on my 2007 1-ton . They normally stock this part but with the…read moreaftermath of the pandemic and all it took about a month to get the parts. Once they had the parts, they replaced it the day I scheduled with them. They do great work... Thank you so much!

These guys are the best. Honest and great service at a fair price on parts and service. Been in…read morebusiness for over 50 years and always ready to help with advice.

They are absolutely the best guys in the business. So kind and trustworthy! Ric Dan and Bob are…read morevery helpful and reasonable compared to the other auto places out there. I trust them 100%.

Landon was incredibly helpful he helped me put the plates on my car and was exceptionally kind and…read morepatient with me and my family so I really appreciate that. You guys are lucky to have him working here for you.

needed a new brake lamp. there are so many numbers and it is very difficult to know what you need…read more walked thru the door and was offered immediate assistance, they looked up the number based on the car. they found it on the self and checked me out. great service from this Springfield MO based company in Ellisvile! motor over when you need something!

I just recently purchased a 2021 BMW X3 and the service was wonderful! From my sales person…read moreMitchell. He was knowledgeable and was amazing to work with! I would highly recommend him. Also the staff at BMW was professional! If your in the market for a car this is the place to go and be sure and ask for Mitch!!

visited this dealership based on a friend's recommendation, intending to buy a vehicle if I…read morereceived good service. Upon arrival, I was pleasantly surprised to be greeted by the owner himself, which initially gave me confidence in the experience. Everything was going smoothly until I filled out the credit application. Just as I was about to close the deal, they informed me that they couldn't offer the extended warranty because the car would supposedly be used for commercial purposes. I clarified that the vehicle was for my wife and would be for personal use only, with personal insurance, not commercial. However, they refused to believe me simply because I listed a commercial source of income on the application. Even after I explained that I'm a landlord and the car would be for personal use, they still declined to offer the warranty. Their refusal to accommodate this simple clarification made me feel mistrusted and misled. In the end, they were more concerned with finding excuses to deny me the warranty than with providing good customer service. I can't recommend this dealership to anyone--not even to my closest friends. They're not trustworthy and seem more interested in avoiding responsibility than in helping their customers. Save yourself the trouble and stay away.

I was pleasantly surprised with my experience this morning at O'Reilly's. As soon as I walked in, I…read morewas greeted by Miranda who was so helpful. I shared with her that I needed a new headlight since my passenger side headlight was out. She was quick to offer her assistance and asked me a few questions to make sure she would pick the correct light(s). She did ask if I was interested in replacing both lights and I was like, sure! She is right, it makes sense to do them at the same time. She offered a few different options and I basically trusted her opinion and went with the lights she selected. After paying, she was even kind enough to help install the lights for me! THANK YOU! Miranda was sharing lots of fun stories with me and was very fun to talk with. She made the experience more enjoyable than I ever thought it would be to visit an auto parts store; thanks! I will definitely keep this location in mind whenever I need additional auto parts. The customer service was great and now I have 2 new and bright headlights!

My car battery failed, and the guy from AAA acted like it was something special and rare and I…read morewouldn't find one anywhere. I called O'Reilly's told them about my car and the man said he had two different models in stock for my car. Explain the difference, and I chose the more expensive one. He said he would put it in. When I arrived at the store, he waited on me promptly collected. The battery from the back along with this cart of tools came out and very promptly change the battery, and make sure everything was OK afterwards great product great service great price very thankful