I recently started using this Service Center because my wife had always spoken very highly of it,…read moreespecially of her service advisor, Ben Thurston. Before coming here, I used Toyota 355 in Rockville, but after a very disappointing experience there, I decided I would never return and began looking for a dealership that truly values its customers. This was my second visit, and once again Ben Thurston exceeded all expectations. In addition to my scheduled maintenance, I asked him to look into some damage on my wheels that I believed should be covered under my service plan. After reviewing the situation, Toyota initially determined that the repairs would not be covered. While I accepted the decision, I expressed my disappointment that the wheels on a truck I purchased for nearly $90,000 were already showing significant wear after less than two years. Rather than simply delivering the bad news and moving on, Ben took it upon himself to explore every possible option. He contacted multiple wheel contractors, discussed the situation with his management team, and even reached out to Toyota on my behalf. He genuinely cared about finding a solution and never stopped advocating for me throughout the process. In the end, Ben was able to secure approval from Toyota--not just for one wheel, but for the replacement of all four wheels. That outcome was far beyond anything I expected. Customer service like this is rare today. Ben went above and beyond in every sense of the phrase, demonstrating professionalism, persistence, and a true commitment to customer satisfaction. Because of him, I will continue bringing my vehicles here for service and will recommend this dealership to friends and family without hesitation. Thank you, Ben Thurston, for your outstanding service and dedication. You have earned a customer for life.

The power windows stopped operating, so I took my car to Jim Coleman Toyota for new fuses…read more The techs claimed that all of the fuses had been replaced and a diagnostic test was necessary. In total, I paid more than $400 just to have my fuses replaced. What's worse: the next day the headlights were not working. This time I took my Toyota Corolla LE to a trusted mechanic. He showed me that two fuses needed for the headlights relay were missing. He also showed me that simply pressing a button above the window controls would unlock all windows and that I had not needed new fuses at all. This dealership should be cited for poor business practices.

My family and I live up the street from this Exxon on Westlake, so we're here all the time: for…read moregas, quick purchases, and the occasional car service. Every single visit has been a positive experience. No matter who's working, we're always greeted with a smile and treated with kindness. It's refreshing to find a place where great customer service is clearly part of the culture. A special shout-out to Wonder Woman, AKA Jackie! We recently needed a tire installed, and she was absolutely phenomenal. She carries herself like someone who truly runs the place. It's obvious that her coworkers respect her, and for good reason: she knows her stuff! No matter what question or unexpected issue came up, Jackie handled it with confidence, professionalism, and a smile. Her bubbly personality, knowledge, and dedication to taking care of customers are a huge part of what makes this Exxon stand out. As long as my family and I live in the area, you've got loyal customers. Thank you for consistently providing such outstanding service! And no matter what, if you call or go in-person, ask for Jackie!

I needed a tire plugged. FIFTY. DOLLARS. They were able to do this -- and it better stay that way!…read moreThey should be ashamed.

First, I should say that I was so upset by my whole experience here, that I took some time, before…read morewriting this review. This happened about 3 months ago. I went into Fitzgerald Subaru since my son had previously bought a car from them. As I entered the dealership, I was asked what kind of a car I was driving. I told them I drove an Acura and they sent me over to the Genesis side of the dealership. I did look at the Genesis, which was very nice, but on my way out I decided to stop back in and test drive a Subaru Outback. I went for a test drive and really liked the car. When, the sales manager asked how the test drive went, I said that I liked it, a lot more, than I expected too. I sat down with the salesman, who preceded to tell me that they don't make deals on the Outback, the sticker price is what you get. I was a little turned off by that attitude, but at the time, they were having a great discount on the loan interest level, so that made it a very attractive deal. Here is where things got crazy, I came back the next day,to try the car that I liked a lot, one more time. I am telling you, the very next day...and the car was blocked in by a row of new cars, that had just been delivered. My salesman told me, come back tomorrow and we can test drive it then. I said, "What if the car sells in that time?"The salesman Should have told me to put a deposit on the car and then, it can't be sold." But, Instead he said,"Those Cars Don't Sell That Quickly!" Well, I guess you can predict what happened next, the car sold! And, the salesman didn't even have the honesty to tell me. He just brings out another version of the car. When I asked him, " Where is the car I liked?" He finally admits, it sold. Well, I asked to speak with the manager. So, the manager, says they can get another blue car for me and asks me to come back the next day to meet with him. This was my 4th trip there (in the same week). I arrive the next day to meet with the manager about this whole mess and the manager, couldn't see me, because he was tied up in meetings. Seriously! To their credit, they did transfer another model and color of the car to this location. But, I could never get the seat in a comfortable seat position and I didn't buy the car. But, you should know and be aware of all the miscommunication, mess ups, and just plain lack of knowledge that I experienced at this dealership.

Fitzgerald Subaru released my car to a stranger. Instead of taking responsibility, they blamed the…read moreother customer and then stopped replying to me entirely. No one could have taken my car unless the dealership provided them with my keys. Their negligence and complete lack of accountability is shocking. I would never trust them with my vehicle or my money again. This is not just negligence, it's a serious breach of safety and trust. If a dealership can't ensure your car isn't handed to a stranger, they are legally and financially liable for any resulting loss or damage.

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

Car overheated so I towed it to the nearest place. Mr. Lee found a spot for my car and had it back…read moreto me in 3 days. I would go back.

Lee's Auto Care has replaced front and rear brakes at different times, replaced a radiator hose,…read morerepacked the front ball bearings, and done numerous oil changes for me over the past 3+ years. Highly competent and knowledgeable, fast, honest and ethical, polite, with labor rates the same as many and lower than some. (They don't do everything, for example, they don't put tires on rims or take tires off rims.) I'd recommend Lee's to anyone, esp. Asian cars.

I had a good experience at this dealership and would highly recommend it...my salesperson, Elaina…read more(not sure if she is still there) was kind, patient, and helpful, more like a friendly acquaintance than anything. Fitzgerald didn't have the model or color I was initially looking for but Elaina took me on an evening test drive on a different model (Outback Premium) and I was won over...I'm a Subaru fan now for life! My car has not had any issues and the entire purchasing process went smoothly. I also continued to bring my car here for oil changes and maintenance and appreciated the waiting area (always stocked with coffee and snacks) and good service. Once or twice I've had to wait longer than expected but it was easy to check in with the associates at the counter for updates (and I had brought plenty of work to do). I also discovered in the waiting area some heart-shaped postcards on which you can write a brief message for cancer patients...thought that was pretty cool and enjoyed writing a few encouraging notes.

The mark of a good business is one that will consistently communicate well and follow that up with…read moregood service, even if you haven't purchased there. I had a very brief interaction with Fitz and say my feeling are neutral at best.

Perfect Auto Repair & Tires (Calverton,MD)…read more 1 star because I have to give a star but if I had the choice to leave no stars and just a warning. I went there to get two used tires. I was told they were going to put the new tires that I bought from them as my *front 2 tires* When I got home (I live 8 mins away from that place) my dashboard was alerting me that my tire pressure was dropping. I realize my *front passenger tire* air was deflating, it had a nail in it so I went back to address the problem. I was told they didn't have another tire to give me but could give me a discount of $15 and patch the front passenger tire (the tire I bought from them) I then stated I did not pay to get a patched tire (for that I could of had them patch my own tires versus replacing them) which would have cost me $25 to patch. I bought each tire for $75 each!! They said they could put my old tire back on since they did not have one to replace it. I told them to give me a second to figure out what I was going to decide (2 mins later) they magically found a tire to replace the one they had sold me. I leave once again and 20 mins later my *passenger front tire* was airing out slowly, I took it somewhere else and to my surprise it had a nail in it too!!! Coincidence I think not! Clearly we all know what happened. Be careful ladies!!!

they make me expend $ 1.600 dollars on my car and they didn't fix i went back for warranty and they…read moredidn't found the problem the last thing they told me was. i have to change couple parts on my car the new cost another $ 1.600 dollars that's to much for me with them i lost time and money the mechanic people they have don't have enough experience

Friendly, professional, and did outstanding work!! Perhaps the best automotive experience I've ever…read morehad. Will definitely be back!! It was completed sooner than expected too.

What I DID like about them - they will pick you up/drop you off…read more What I DON'T like - greasy steering wheel and shiftknob, cigarette burns on my carpet, missing bolts in areas they worked on, and random tools and shop rags in my car when they return it.... and the repairs just never really seemed to be fixed the first time. The thread posted by John T. above is as true as it can get from local car enthusiasts firsthand experiences. I wouldn't let them work on my blender.