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    Herson's Kia

    3.5 (117 reviews)
    Open 9:30 am - 8:30 pm

    Services - Herson's Kia

    Auto maintenance

    Auto repairs

    Routine automotive maintenance

    Herson's Kia Photos

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    Coffee while you wait!
    Zoya F.

    Herson's Kia exceeded my expectations--again! I came in for service today and heard about a recall for fluids in my EV. Suzie and the service department got me scheduled for a same-day appointment for the recall and even gave my EV a free car wash. Stopping by the showroom, I chatted with Jazz about the features on newer Kia EVs. I'm super happy with the vehicle I'm in. It's safe, quiet, and cheap to charge. And it's fun to drive. I can't imagine going back to driving a gasoline-powered car, and I recommend EVs and Herson's to all my friends.

    The manager did not respond my email. They tried to scam me again and again. They ran my credit point many time .

    K4

    I was able to trade in old car for the k4 thanks to Ernesto Caraballo and manager George Cuevas, they made the process smooth and worked around my budget. Excellent costumer service!

    Bryan D.

    In a world where good customer service is hard to find, I found perfect customer service at Herson's Kia. I live 700 miles away, but I was on the search for a very specific Kia Carnival at MSRP. Most dealers are charging thousands over, but Herson's had one in stock. I called on Monday and had a very nice conversation with Alison Ramirez (business development consultant). She immediately put me in touch with Jazz Delos Santos (manager) , who promised he would hold the vehicle for me until I could fly up on Friday. Throughout the week, Alison and Jazz touched base, answered all of my questions, and continued to promise the van would not be sold. I landed Friday morning and taxied to the dealership. Upon arrival, the van was sitting out front, clean, ready to test drive. Jazz welcomed me into the dealership, introduced me to his colleague Jonathan Valencia (sales consultant) who would handle the sale. Throughout the process, they were knowledgeable, professional, friendly, and made the experience a pleasure. I actually had fun. After the drive, I was introduced to Jonathan Delacruz-Garcia, who would handle the finance aspect. We walked into his office, with paperwork ready, pen on top, and chair pulled. He told me they had all been advised I was flying in early, had a long drive ahead and wanted to be ready for me to sign and leave. He also told me how much the owner of the dealership values employees and how well they are treated, which explains the unparalleled amount of enthusiasm and professionalism that I encountered. In the middle of signing paperwork, I asked if they were going to put a front license plate on, since I didn't want holes unnecessarily drilled as it's not required where I live. Jonathan G called Jonathan Valencia, who then literally ran out the door and over to the van to stop the drilling process. I've never seen someone run at work before...Amazing. After we wrapped up, they topped the gas tank off and I was on my way. The experience was so pleasant that when I buy my next Kia, I will fly to DC, take a taxi to Herson's, and do this all over again. The 12 hour drive home was worth it just to experience what customer service should be like. Words can't describe it, you have to go experience it for yourself. In a world where good customer service is hard to find, I found perfect customer service at Herson's Kia. I live 700 miles away, but I was on the search for a very specific Kia Carnival at MSRP. Most dealers are charging thousands over, but Herson's had one in stock. I called on Monday and had a very nice conversation with Alison Ramirez (business development consultant). She immediately put me in touch with Jazz Delos Santos (manager) , who promised he would hold the vehicle for me until I could fly up on Friday. Throughout the week, Alison and Jazz touched base, answered all of my questions, and continued to promise the van would not be sold. I landed Friday morning and taxied to the dealership. Upon arrival, the van was sitting out front, clean, ready to test drive. Jazz welcomed me into the dealership, introduced me to his colleague Jonathan Valencia (sales consultant) who would handle the sale. Throughout the process, they were knowledgeable, professional, friendly, and made the experience a pleasure. I actually had fun. After the drive, I was introduced to Jonathan Delacruz-Garcia, who would handle the finance aspect. We walked into his office, with paperwork ready, pen on top, and chair pulled. He told me they had all been advised I was flying in early, had a long drive ahead and wanted to be ready for me to sign and leave. He also told me how much the owner of the dealership values employees and how well they are treated, which explains the unparalleled amount of enthusiasm and professionalism that I encountered. In the middle of signing paperwork, I asked if they were going to put a front license plate on, since I didn't want holes unnecessarily drilled as it's not required where I live. Jonathan G called Jonathan Valencia, who then literally ran out the door and over to the van to stop the drilling process. I've never seen someone run at work before...Amazing. After we wrapped up, they topped the gas tank off and I was on my way. The experience was so pleasant that when I buy my next Kia, I will fly to DC, take a taxi to Herson's, and do this all over again. The 12 hour drive home was worth it just to experience what customer service should be like. Words can't describe it, you have to go experience it for yourself.

    Ahmad A.

    I bought another car from Hersons Kia! This time I bought a Sx telluride! Diego Del Aguila did a great job once again! I can't be happier. I highly recommend him and the entire stuff. Kevin, jazz and Josue were very nice and professional as well.

    One of 2 family bathroom #hersonskia @yelpdc  #oilchange #servicedepartment

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    4 months ago

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    Thank you for choosing us and for the great review—we appreciate you!

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    2 years ago

    Mat is an amazing sales consultant. Kind, thorough, and funny. He came in on his day off just to answer additional questions.

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    Page 1 of 3

    Ask the Community - Herson's Kia

    Review Highlights - Herson's Kia

    Kevin, the sales manager, was helpful and provided background information regarding the new model,Telluride.

    Mentioned in 10 reviews

    Read more highlights

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    Last Thursday I requested an oil change Service on the website that it was available to be picked…read moreup at 6:30 pm Return by 730 P.M. The next day I will see your day message that the Service could not be formed them. Please call them. I called them and they said they could pick it up Saturday morning between between 930 and 1030. Pick up pursue Brad in late but she arrived at 10:30. Just a young lady. No uniform. No ID Card. Calling me to tell him if she's here to pick up my car. As far as RODA that's very unprofessional. How am I supposed to trust a $40,000 Car to person to shows up? It says give me your car. I took a picture of a drivers license and add her my Car Keys I received a text about 1115 in the morning to take my car had arrived at the Shop 1230. No update 130. No update, so I called the Shop and they said it was in the key to be worked on. 230. No update. No response from the road to Shop. I caught an Uber to the Shop which had my expenses. $14.75. When I arrived at the Shop, there was five guys in the lobby. Just seen around. I think they were employees. And when I asked her about my car they gave me this. Oh shit look and he said oh, they're about to pull it in. The time was now three that day and they asked me if I wanted the Service after all. And I said hell. No it took you four hours not to do an oil change. That's upsurd . Give me my Keys. I fed a complaint on the road to app. I received your text and someone was gonna reach out to me. Today is Wednesday, February 11 and no one has ever reached out to me. I will never use a Service again. Worse Customer Service experience I've experienced ever, and I will badmouth this Company on social media to all my coworkers to all my acquaintance to everybody. Very very unprofessional for a business that trying to start up. By the way, you're $60 oil change out to have it done at Mr. Tire the next day for $49.95 Go figure!!!

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    I found White Flint Auto Repair on Yelp and read their excellent reviews. I'm happy to say this is…read morea trustworthy place that charges very reasonably and is priced better than other repair shops in the Rockville area (yes I actually compared). I've had my oil change done here in under an hour and now I'm currently having a few filters replaced. I did a walk in around 9:36 AM today (essentially my only free day) which was nice since they really just accommodated based on my scheduling needs. I would recommend paying cash or debit card to prevent Any additionally charges using a credit card. Otherwise, I'm very happy with their customer service, affordability and honesty. Would definitely recommend to others and return for future car needs.

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    I had a minor issue with my car the other day. I went to a local repair shop that recently did work…read moreon my car. I wanted someone to take a look at it and honestly, it was a quick fix, no more than 4 minutes. BUT they said I'd have to make an appointment. I was honestly disappointed by the response. So, I called Rockville Auto Clinic and were so flexible with time. I was able to head over there that day. Rockville Auto Clinic was able to take a look and fix the issue in minutes! It was a very easy fix and they did it for no cost. I really appreciated their helpfulness. That just made my day. There were so friendly and kind. I will definitely use them again.

    Herson's Kia - car_dealers - Updated June 2026

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