The staff at this place are very knowledgeable and helpful. Bought a steering wheel cover and hub…read morecaps for my car. Thanx

I went to have less than a gal used oil for recycling, but was rejected, saying "full". I do not…read morebelieve it!!!. Had to drive two more miles for the recycling.

I had an excellent experience with Joseph and Adam at Mercedes-Benz. From start to finish, they…read morewere professional, knowledgeable, and incredibly attentive. Joseph kept me updated throughout the service process. It's rare to find someone who truly cares about both the customer and the vehicle, but he went above and beyond. Everyone I encountered at this location was very attentive and friendly. I highly recommend this location.

Purchased a expensive used car here, recently I had to open the hood for the first time to put…read morewindshield wiper fluid in and I see that car even tho says no damages on car fax, was repaired and they left a screw out and the grill was broken and never fixed. ANDRES, sold me the vehicle and I tried reaching out to the manager Abdul but he does not answer, seems like he knows that this would eventually happen and now he is ducking my calls. Just look at the pictures, this vehicle was well above 80k.

Store #07753/TRN 6186 -- Jacqueline is an AMAZING Advance Associate!!!…read moreI had a problem with a purchase. She was so, so, accommodating in resolving the issue. Jacqueline has excellent Customer Service skills. I highly recommend this location and most of all working with Jacqueline.

My better went out on me unexpectedly. We all know how inconvenient that can be. I went in leaving…read moremy car running outside but I was scared i would need a jump again. It seemed to be busy but j was assisted quickly by Chy. She was more than helpful. She tested my battery and told me I needed a new one. Ugh!! Knowing how unexpected this was she was able to help me locate a reasonably priced battery as well as installed it for me. She was beyond polite and patient. If you have to visit here, ask for her. She will definitely make sure you are taken care of.

I got a great deal on a 26 Nissan Pathfinder, my salesman,Eric Engram was fantastic,as was the…read moresales manager Chris Collins. The service dept.installed a hitch that looks great. Go see them.they willmake you happy!!!!!

I drove from PA to MD on Tuesday and encountered a warning symbol while in route. My 2017 Nissan…read moreRogue which was purchased in PA started to ride rough a the triangle symbol came on. once I arrived at my destination and turned the ignition off the warning light disappeared. I was Leary of driving back to PA without getting it checked. Set up an appointment with PAI SRIPATTRA at Criswell Nissan and he went over the car and found no issues or codes after driving thirty miles. He said that possibly a door was not closed completely that cause the issue. I want to give him a shout out for setting my mind at ease before returning to PA. Andrea Smith

I purchased a Levante from these guys. Their prices are very fair if you understand the Maserati…read moremarket. This is a niche product so dont expect the massive resources that are behind Mercedes, BMW or Audi dealers. Maserati is something very special but requires a certain amount of patience and open-mindedness to truly enjoy their product. Several other posters here appear to be disappointed because their expectations were not appropriate for a small production, small sales numbers product. Further research might have provided a more realistic understanding of the brand and its products. For my part, I have had my Levante Granlusso for 5 years since new, with no issues and just regular maintenance. It came fully loaded with all the bells and whistles including supple real leather - most mercedes have fake leather, and a turbocharged V6 which sounds deep and sonorous. Some people complain it doesn't have various things but mine does - it's up to the customer to do their research. These guys only sell a small number of these cars, so it's unfair to expect your salesperson to be an expert in all the details of every model. They are not selling ten of those cars a day. You should really go in knowing more about the specifics of what you want than they do. As for service, they don't have a fleet of loaners available and given the small sales its not really reasonable to expect that. Ferrari dealers dont have a fleet of loaners either - check out Ferrari of Washington if you don't believe me. I think one time they gave me a ride home in a Ford F-150. Getting service if you live some distance away can be a challenge and expect about 24 hours realistically. Thinking they will return your car in an hour isn't realistic. Also service is expensive, partly because its a niche business and the parts are not cheap. Altogether Criswell do a great job in the Maserati space compared to other Maserati dealers and I have dealt with several other dealers, including in Sterling, Tysons, Greenwich, Long Island and Manhattan, so I speak from experience. In my opinion most of the one star reviews on here do not appear merited based on the nature of the complaint expressed. James R.

Do not use this dealership's service department. They bait you with service coupons only to jack up…read morethe price of the service/repairs. And get this, they make you pay for their credit card service fees at what is a high end car dealership where repairs run in the thousands. Yet, they treat you like a local restaurant carryout that suffered during the pandemic.

I called AAA to tow my truck to a dealer as it has no key. AAA sent A&D. The A&D driver said it…read morewould require dollies or skates, and AAA wouldn't allow them to use those. He also said they would have to tow it from the rear and because it had a hard, folding bed cover (factory installed) his boss would not allow them to tow it. Afraid the cover would blow off and damage the cab (not likely with a folding hard cover). I called AAA back and they are sending another company. They confirmed that their carriers use dollies, skates and whatever is necessary all the time. So, if you want a bunch of excuses as to why they can't tow your vehicle - call A&D. If you don't want to waste your time - call another towing company.

I had some car trouble today where AAA was unable to help. They sent out a driver from this…read morecompany, his name was Nick Blevins and he was extremely helpful. He was quick to get to me and was super nice and helpful. Due to the battery being completely dead and corroded we couldn't get the car into neutral so he helped get it into neutral. Additionally once the car was on the truck he asked if any keys on the key ring I might need which I hadn't even thought about. Overall it was a great experience super quick and very helpful. Way better than other experiences I've had in the past.

Everything was done in a timely manner. My sales adviser,…read more Davon Davis was very helpful and pleasant to work with.

Absolutely the worst wait times for very basic services. Came in for a tire rotation and 2.5+…read morehours later still waiting for my car. This is ridiculous. Also, they charge a 3% service fee for credit card transactions. Won't be back again except for recalls when necessary.

The staff at Fitzgerald Genesis was awesome! I have to say thanks to Farshad Anvari for his…read moreexcellent customer service. Although, I didn't buy a Genesis, I had a lot of fun test driving the G70. It is a beautiful car and handles well. It has all of the bells and whistles. They have a nice selection and are very accommodating. If you are looking for a Genesis, I highly recommend them.

I've had my Genesis serviced twice at this location and both times had a fantastic experience…read more Matt provides great customer service and is a pleasure to deal with.