I had a FANTASTIC buying experience from start to finish with BMW Silver Spring. Jacob Jay was outstanding and did "above and beyond" what I expected from him as my sales representative. I could tell that he sincerely loves what he does for sure! Quite knowledge and accommodating. I do recommend BMW Silver Spring. All the staff were amazing...to the front desk greeter, to even the finance representative Bridget. I cannot thank them enough! :-) read more

BMW dealership in Silver Spring... whew. It's been a LONG minute, but I had to come back because these other shops have been out here playing in my FACE. One thing about this location? The location itself is top tier. Super convenient and easy to get to, especially compared to some of these random dealerships way out in the cut. But unfortunately, convenience can only carry a place so far. The service department has always moved at turtle speed. The wait times are honestly ridiculous. And of course, nothing here is cheap. BMW service prices are already painful, but I used to tolerate it because the quality at least matched the price tag. Lately though? The little details are disappearing, and that's what worries me. Basic things like topping off the windshield washer fluid, properly washing the car, or even doing a decent vacuum job are being skipped or half done. If corners are being cut on the obvious stuff I can see, it makes me question what's happening with the actual maintenance and repairs I can't see. At this point, I genuinely have PTSD dealing with BMW service departments. Every visit feels like stress, confusion, waiting, and wondering whether you're really getting what you paid for. SMH. read more

I brought my car in for her first service. I can't believe she will be a year old next week. Everybody has been so nice. Alex took my intake forms and he was a doll. He was so nice and welcoming. Thanks to Jaden who sold me a trunk mat for my car. He and Jaden helped put it in the car. Jaden was so kind to check and see why my front mat was sliding up. It was nice to see Joy my service person, she is lovely. And, I was able to run into my awesome sales person, Kyle. He is the best. This is a top notch dealer and the service department reigns supreme. Thank you all, for giving me faith in humanity and BMW. I love my car. read more

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***UPDATE: Brittany Smith (Title Clerk), has done an amazing job taking over my situation and put in so much time and effort into working with the Nevada DMV for me and also continually maintaining communication and giving me updates. I should finally be receiving my registration within the next couple weeks. It has been a long, unexpected drawn out process, but I would definitely love to commend Brittany Smith along with Desirae for their hard work and making sure things are getting done right. I truly appreciate ownership getting things back on track so I can now enjoy just worrying about my car. I truly hope Brittany and Desirae are recognized for this. read more

The service department is hard to reach. I called 5 times and finally I was able to speak to someone. Took my car for a recall service, apparently the service was done but I still get a recall notification on my screen. Either the recall was not done of the technician did not do his job and did not reset the recall notification on the computer. Now I have to take care car back to have them check on it. Waste of time because it should have been done right the first time. read more

Is there a 0 star option? I had a terrible experience with the service department. I had a big issue with my car just two months out of warranty, with repair quoted at $6700. I was told they would work with BMW North America to see if any goodwill could be extended, then later told BMW North America declined to help. I decided to call BMW NA myself and they told me that they wanted to help but the dealership wouldn't recommend goodwill. So at the prompting of BMW NA, I went to a different dealership and guess what? That BMW dealership worked with BMW NA and my repair was covered 75%. I'm very disappointed with the service and deceit I received at BMW Silver Spring and will never step foot in that dealership again. read more

I purchased a low mileage 2024 BMW M4 Competition from BMW of Silver Spring as what was represented to me as an "executive driven" vehicle, and I was told I would be the first actual owner of the car. What I did not expect was to spend months dealing with issues, unanswered questions, and discovering information that should have been clearly disclosed from the beginning. After taking delivery, I began noticing serious paint quality problems and signs that the vehicle may have had a much harder life than what was represented. During inspection, I found remnants of what appeared to be an "M Performance Driving School" decal on the rear of the car, raising major concerns that this vehicle may have previously been used as a BMW USA fleet/demo vehicle rather than simply an executive-driven car. What makes this even more frustrating is that despite being a prior BMW USA vehicle, the condition and maintenance history of the car did not reflect the level of care you would expect from a manufacturer-owned vehicle. The paint condition was unacceptable for a nearly new M car, I've dealt with PPF-related damage concerns, cosmetic issues, and overall signs of wear that simply should not exist on a vehicle represented the way this one was. As the first titled owner, I expected transparency and honesty regarding the vehicle's prior use and condition. Instead, getting straight answers about the history of the car has been incredibly difficult. For a dealership carrying the BMW name, this experience has seriously damaged my trust in both the dealership and the brand experience surrounding BMW USA vehicles. The M4 itself is an amazing platform, but this purchase experience has been one of the most frustrating vehicle ownership experiences I've had. I strongly recommend that anyone considering an "executive driven" or prior BMW USA vehicle from this dealership request complete documentation of prior use, maintenance history, and cosmetic condition before signing anything. read more

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Scammers work here. Dont trust them with any serious service or work on your car. I had an issue with these people that im still dealing with almost 2 years later. read more

I just wanted to give a huge shoutout to Ann in the service department. We blew out a tire on our way home from NY to Alexandria. We were able to make it 5 miles in the run flat to this dealership. Unfortunately they did not have our tire in stock but Ann went above and beyond to help guide us through a challenging situation. Been to many BMW dealerships for service, and by far, this has been our best encounter! read more

Enjoyed my experience buying my first bmw from Miguel at this location. Everyone was welcoming and knowledgeable from bmw specifics to financing, it was a seamless transaction. Will def come back!! read more

I'm writing this review to highlight the exceptional experience I had across the entire organization of Silver Spring BMW while leasing a 330xi. In particular, I would like to publicly commend Desirea Jackson for her expertise, no pressure approach, and overall transparency putting me in touch with managers when necessary, etc. The combination of these factors resulted in me committing to close the deal. Desirea is a true credit to this organization and should be recognized as such. I highly recommend asking to work with Desirea Jackson if you are considering a purchase or lease from BMW of Silver Spring. read more

Service Advisor Alex Leh is amazing; not only did he get my recommended maintenance done however he also noticed a glitch with one of the screens and was able to get the software reset, all before giving me my Beamer back. Make sure when you're in service, ask for Alex! read more

BMW of Silver Spring - Car Dealers Near Me - Silver Spring, Maryland

Horrible customer service, would put 0 stars if able too. I've owed three BMW's over the last fifteen years in four different states. This location has been the worst experience for me. Do not recommend. read more

Honestly, we did not want to have to go to the dealer, but with no AC in 90-degree weather, something had to be done. From the time of drop off, my wonderful Service representative, Alex Duarte was professional and knowledgeable, professional and simply an asset to the service department. He worked with me to try to get costs down as much as possible; however, with the amount of work that my car needed, it was just more economical for us to trade our vehicle in for a newer version. Alex introduced us to Ron Askew, Client Advisor who walked us through our options. Ron was a great sales professional and was also knowledgeable about the vehicles available. Ron worked hard for us, and I would be remiss if I did not mention his patience and professionalism. I would highly recommend him to family and friends. For the financing, Naeim Imaniyan CAME THROUGH!! He made it all happen, and I am so appreciative of him for getting us in a car that I did not even consider, but in hindsight was a smarter option for us. Amit Thanki made us realize what BMW service is, and I am going to use the word OUTSTANDING to describe the training that he provided. He was patient and thorough, but EXTREMELY knowledgeable of BMW cars and the amenities associated with them. What a great experience, and it's been almost a month, and I am still enjoying my new car. See you but not too soon Charlie and Wendy Burgess read more

Returning voicemails or answering phone calls to the service department would be a first and essential part of any customer service. I called several times, on multiple days at different times. I left at least two voicemails with a callback number and nothing. Ended up calling Passport BMW service was answered on my call and took care of my repairs in 24 hours! Amazing difference. BMW of silver spring and bmw of Alexandria service departments are TERRIBLE! Passport BMW service department ROCKS! read more

Ann Baker was incredibly helpful. After an awful experience at BMW of Rockville, she restored our belief in BMW and fixed the issue with our software in the IX quickly. read more

The GM and I met directly and he is doing everything he can to show that they do prioritize customer service here: I'm now having their BMW Genius come to my house to show me the car. Was also introduced personally by the GM to the service manager and team, who will be taking care of me moving forward. Going to give these guys another shot, thanks to GM Matt Dolesh. read more

BMW of Silver Spring - 2024 BMW 230i drive - Car Dealers Near Me - Silver Spring, Maryland

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It was a pleasure to work with Christian Perry! He was highly professional, friendly, and extremely knowledgeable about the two vehicles I was considering. He clearly explained the features and packages available for both vehicles as well as the purchasing options. I especially liked that he did not pressure me into purchasing a vehicle or lose patience throughout my vehicle selection process. He heard my concerns and assisted me in selecting a vehicle that matched my wants and needs. He is the best! read more

Greeting, I just wanted to post a outstanding review on the folks at BMW of Silver Spring. Miguel, Max and Amit were absolutely wonderful to work with and I was able to get everything completed in a timely manner. Amit has my new IX sounding like a concert on wheels and I sometimes find myself sitting in the IX just listening to music it sounds so GOOD. Thanks Amit! Miguel and Max are a great tag team duo. I came in unannounced however they both were able to make my deal possible. Hats off fellas. To all the folks at BMW of Silver Spring, I say Thank You and I look forward to always being a customer. read more

I went to BMW of Silver Spring to purchase a few small parts for my 2015 BMW i3. Right of the bat, I could tell that customers who purchase at the dealership Parts Department are considered 'second tier' clientele. However, I have rarely encountered a more obnoxious customer representative than Mr. Horacio Palacios. Mr. Palacios is a parts specialist at BMW of Silver Spring. He was rude and unhelpful throughout my transaction. At one point, he even mumbled something like, 'I should have called in today.' I could have attributed Mr. Palacios' unsatisfying customer service skills to a bad day. Unfortunately, this is not the first time I receive poor attention at this dealership. I usually purchase parts online to avoid having to visit with staff. I also usually get better deals from other dealerships, as this particular locale tends to be costlier than those in Ohio or Illinois, for instance. But this was a part that I needed urgently to avoid having my rear bumper cover falling off. Anyway, there you have it. CAVEAT EMPTOR! read more

This is our 3rd BMW purchase from Miguel Mendez @ BMW of Silver Spring, and I have to say, it is very likely we would not have purchased these vehicles had it not been for Miguel. He is extremely professional, patient, well spoken, and knowledgeable. He is available to you all year round to talk to you about your current and your future car. Buying a car from him is what the car-buying experience should be. We 100% recommend him to all our friends and family to go see him when it comes to buying a luxury car. As for BMW of Silver Spring, we would also recommend them 100%. The team there is super professional, they do their best to put us in a loaner when we take the car to the shop. Our service professional is Delfin Green, he is exceptional, responsive, and always in a good mood. Del listens to you, and he does his best to tend to our needs. Overall, most of the team @ BMW of Silver Spring are very professional and organized, everyone from the front desk to the service department personnel are very respectful. We love that dealership. read more

Miguel was awesome. He was extremely knowledgeable about the various models and asked a lot of questions to ensure I chose the right car that met my needs. I'm love my new car! Lauren read more

Ann Baker is the absolute worst. Horrible customer service. Tried charging me for the oil charge before I had to mention I had to mention my current plan was still active. Then had me just sitting there for 30min AFTER it was complete bc she took down the wrong number. She could have easily emailed me OR simply walk over to the waiting area. I had to go back up there when I realized this was taking extremely long for a simple oil change. Won't be back . read more

Nothing but quick and easy. Just the way car buying should be. Ive never met a dealer who made buying a joy. A Rolls Royce Wraith!!! My wildest dreams. Thanks Miguel Mendez. You and your team made my year! read more

My husband and I have bought over 20 cars in the past 20 years so we have been at many dealerships but this has been the best one we've ever been to. Our contact David was fast efficient and gave us a great deal. We've bought two cars from him in the last six months and I wouldn't go anywhere else for a BMW read more

I give BMW of Silver Spring and David Davila in Sales my highest personal recommendations. I devoted a significant amount of time researching autos to purchase and dealers to use. Both of the above were among the best I found. I was uncertain about purchasing a BMW but after a test drive and multiple conversational interactions with David, I knew I wanted the car I purchased. I was treated with respect, given all the time I required, never pressured and always a positive learning experience. My deal was a win-win for both BMW Silver Spring and myself. It was comfortably easy to engage and conclude even with having a special order vehicle. There are not enough positives to say about Mr. David Davila. He is a consummate professional in every possible way including post delivery. David is deeply committed to the follow-up and follow-thru post sales experience of his clients. Since my car was delivered, he has given over a half day of personal time in educating and explaining the details and nuances of my vehicle. A BMW is a high end quality auto purchase. BMW of Silver Spring and David Davila exemplify what outstanding auto sales professionalism is and they exceed their own standards. By the way, this applies to everyone there from the ladies who greet you to "Mr. C" in parts who assists in personalization of orders on specialized tires all the way thru to the G.M. who does legwork when others are occupied with clients. Consumer Reports named BMW the top overall brand for safety and overall auto driving experience. The people at BMW Silver Spring create that into reality. read more

I took my car to the BMW of Silver Spring service center to address known recall safety issues. In my experience, I've had the pleasure of working with Mr. Chase Grant, an outstanding service adviser, his friendly and caring approach made the process very easy for me. Mr. Grant was very professional and demonstrated a genuine desire to assist me from the beginning to the end. He was also provided me with sufficient information related to my concern while respected my time. If anyone chose this location to get your car serviced, I would highly recommend to ask for Mr. Grant. read more

Truly amazing customer service , everybody so nice and welcoming. Alex Duarte in service department was really helpful and made sure I understood everything. read more

BMW drop off on a Saturday is always a little hectic. However the lady at the front Mrs. Jackson was too kind and very professional. My service agent was Grant, he was professional. The only reason I am dinging them a star is BMW is always trying it with stuff you don't need. I was told today would be a good day to change my spark plus and some other filter sub total 1100 plus dollars. Which I would not have minded paying, except for the following: Spark plugs are not recommended until 60K miles. I have less than 35k on my car. The filter they wanted to change my hubby attempted to change before we left HawAii. And he said it was pointless because mines still looked just as good as the new one. Spark plugs cost roughly 60 dollars. Even if you Google Spark plug price 16-100 bucks. So what the bell are you charging for labor? So why the inflated price BMW? Thank goodness my hubby and I know cars. BMWs In my opinion are like ridiculously hot significant others with no job, and no ambition. They look great sure, but they are absolutely worthless. Once they are done they try and take you and as much of your money down with them as they can. This is my third and final BMW so I am allowed to say this :) this location is pretty convenient to me as I live in Severn. So while I drive snowball. This will be my location. read more

Have to downgrade my previous rating ---regrettably. In general, I like the dealership and their employees, especially when compared to other local BMW dealers. I ordered a BMW in July and the dealership worked hard to source an asset. It arrived several weeks ago, but could not be delivered due to BMW's world-wide IBS "stop sale". I was approached last week and advised that I could re-order my delivered vehicle from the factory (end of October prospective dlvy date), and that the vehicle would be capable of delivery. Unfortunately, the deal terms were not as advantageous, and my trade-in value would reflect my extended ownership term, and thre wasn't any seeming recognition of the new delivery delay impact. Was advised that the desired vehicle was selling for MSRP, so dealership's ability to netotiate was limited. They declined my counter offer. Their prerogative, certainly! So, now will set aside my long-term dealership relationship and any remianing BMW band loyalty. Time to move on. read more

I'm beyond disappointed and honestly furious with the way I was treated by (BMW of Silver Spring) Tischer Autopark and Atlantic Automotive Corporation (Franchised owned dealership). As a loyal customer with no gaps in my maintenance alone with extended warranty. I brought my BMW in for a regular routine maintenance, expecting professional service(for Preventive maintenance), while they recommend all these parts to get fixed and me doing what they recommended, still resulted in my vehicle shutting off in the rain on a busy highway nearly resulting in a server accident. but what I got was a mess that led to a full-on lawsuit (4 years). I sued them for negligence, breach of contract, and misrepresentation--yes, it was that serious. With all proof of invoice documents, extended warranty inspector report as well as their own BMW technician report stating his findings of how my "engine starved of oil" The whole reason of my complaint. Even though the court ruled in their favor, that doesn't make what they did right. From the Original invoice document they allow their BMW technician to Contradict himself under the oath. Stating it wasn't oil related. I felt completely taken advantage of, lied to, and ignored. They showed zero accountability, no integrity, and treated me like my concerns didn't matter at all. As a women of color an a essential worker at the time of the failure of the engine(2020) This experience cost me time, money, and peace of mind. I would never recommend this place to anyone. If you really care about your car and your sanity, I wouldn't wish this experience on anybody. My vehicle still not fixed. read more

Ron Askew helped me so much with purchasing my first car. Everything was very detailed and he was so supportive and friendly to make sure I got exactly what I wanted. Personally shoutout to him!!! read more

I walked in with high Expections for an X6.. But the available option was All Black.. I felt being a Lady.. Black wasn't my Taste.. A Calm Guy - Ron Askew( CAN NEVER Forget his name). Very knowledgeable lookedat my face could tell. Something was taking my smile into silence. He immediately asked, Mrs.K your " Woow " factor isn't met. I immediately said Yes!!! He said Come on in. Take a sit and gave me a document to Partially fill in my credentials. On a wide Black screen He pulled up an ×5 with great Mileage and with the Cream interior and A sparkling Blue exterior.. he said come with me outside.. SIT in this car. Put on your seat belt and let's take a feel of the vehicle. YES - My Smile glowed!!! A decision was made at an instant inside me. He Made it HAPPEN. RONALD ASKEW.. My recommendation for your personal Poise Customer service in my corporate circles is and will be 200%++( if it does exists in the mathematics cirlces..:) read more

BMW of Silver Spring - Car Dealers Near Me - Silver Spring, Maryland

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Service advisor Rachel Rhea was horrible. She was unpleasant; she inflated the cost of my husband's vehicle parts to increase her commission. Rachel has increased several customers' invoices to benefit herself. If you decide to get your vehicle serviced here, I would not recommend Rachel. read more

Best BMW Dealership I'be been to. Not only professional but personable as well. BMW of Silver Spring treats you like family vs like a customer. Miguel Mendez was our Salesman and he's wonderful. Miguel treated us like old friends and family. During our wait he was consistent in providing us feedback and asked if there was anything we needed. My newest purchase from this dealership is our 3rd purchase from this dealership and each and every time I have had NO complaints and have been extremely happy with the entire process. When meeting with Finance Mgr, Naeim Imaniyan he immediately makes you feel comfortable and at ease. Naeim is also very personable. BMW of Silver Spring is a 10+ in my book. read more

(I used to use Rockville BMW, but since they moved into their new building, the service has deteriorated, and their reviews reflect this truth.) BMW of Silver Spring, I have to say hands down the BEST service I have ever experienced. From the car handlers to the service manager. The reviews from YELP first got my attention and interest. I have had my car serviced here a few times now. This last December I brought my car in for a recurring off and on minor issue. Rather go into long winded details, I would instead like to give 5-star shout outs to Ms. K Drew and Mr. J Diss. They both have exceptional professional service and hospitality skills. Mr. Diss really went past my conceptual expectations in getting to the root of my car problem. If you are considering a BMW, sales or service, be sure to make this your first stop. read more

Wow, given all the bad reviews I see why I had a bad experience with this dealership. I'm glad I didn't actually travel and purchase the car I was interested in. Anyhow, the sales rep to forever to respond. I felt like I was needed to sell me maybe instead of them trying to do their job. There's an email response I'm waiting on now but as I can tell the car was sold because it's no longer on the site. I've purchased several cars and expected better customer service to say the least from a luxury dealership. read more

I don't know when I call for a service appointment the woman tells me I didn't buy my tires from them!! I said I did. She says not since 2019! I bought them from you (2022), you have the brand and size, why make me feel like your records don't exist. How can I check the warranty if you have no records. Just crazy. read more

One of the easiest car-buying experiences ever. Miguel Mendez is knowledgeable, attentive, and helpful with everything we need. He is very patient and answered all our questions. We felt very conformable making our decision to buy our BMW without any hesitation. Even months after our recent purchase, Miguel continues to provide top-notch service. This is the 4th BMW car we bought with Miguel's assistance. We will continue to work with him in the future. The entire process of testing the car, the finance negotiation, and the car preparation went smoothly. We will highly recommend to everyone to visit BMW of Silver Spring Many Thanks for the outstanding service. Regards, Guillermo and Liliana Vega read more

I'm bacccckkkk! Ok here we are a few years later and I'm literally as satisfied as I was the last time. Let me tell you about this silver spring bmw dealership. Their customer service is equivalent to chik fil a, apple, Starbucks etc you catch my drift. A-1. Each time I went they all treated me so amazing,Kay importantly I didn't feel like I was being taken advantage of. I sold my car back and purchased an even newer X6 and I couldn't have even dreamed of doing that if it wasn't for Miguel. He called me, he text me during and after and he went ABOVE AND BEYOND to give me the most amazing deal. As a matter of fact I'm taking my husband back to get his car so he can stop driving mine. read more

BMW of Silver Spring - Car Dealers Near Me - Silver Spring, Maryland

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