So made an appointment yesterday to get my tire changed because after sitting there for two hours…read moreand then finding out that they didn't actually have my tires in stock told me oh yeah we'll go ahead and order these tires and have them in tomorrow. Bring back the car in the next day stand in line for an hour why three or four workers play on a computer acting like they're working. Finally, just left went to big O

Customer service here is terrible…read more From the moment I walked in, I wasn't greeted and was immediately spoken to rudely. I explained exactly what I needed and even mentioned I've worked in the tire industry for 2 years, yet I was still questioned and pressured on my own specifications. I waited over an hour for a simple flat tire replacement. During that time, I asked an employee to grab something from my car he "forgot," and I had to ask again later as there were multiple times he wasn't even busy. After all that waiting, they finally brought my car in, only to refuse service due to a stripped lug nut, That part is understandable. What's not understandable is them trying to pressure me into still buying the tire even after refusing to install it and wasting my time. When I pushed to cancel everything, the "manager" told me he could technically still charge me for installation since the tire was already on the rim, and that I'd have to pay for installation even if I didn't get the tire but he was going to "let it slide." That's not how you handle customers. To top it off, when I went outside to get my car, that same "manager" came up holding a broken plastic piece from my door handle and said, "sorry, I broke it can you take it out for me." No accountability, no real apology. At that point, it felt like the situation was handled out of ego, and frustration rather than professionalism, especially after I pushed back on being charged, not surprised. If customer service matters at all, this damage should be addressed and paid for. I won't be coming back.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

Probably one of the worst experiences and vehicle purchase ever made. I was working with James…read moreBrusnahan and agreed to buy a 2021 Ram 2500 from Ohio based on dealer description and photos. When I arrived at Labrum Ford and test drove the truck the check engine light was on and had to be reset. All four tires were dry rotted. I agreed to a price based on everything being in good order. They would not negotiate on price as I had to drive 2000 miles back to Ohio and had to buy new tires. Halfway home in the morning the truck was dead. I had to buy a new battery ($420). Once home the truck was dead again (parasitic draw somewhere). This stealership KNEW there was an electrical problem and sold it to me without disclosing or fixing the issue. I now have to take it in to a repuatable dealership and pay out of pocket to have it repaired. Very dishonest and unethical dealership. I would advise to stay away from this dealership.

Did a large repair on a Ford raptor. Ended up stranded on the Idaho border and had to tow into an…read moreIdaho dealer that said the repair was completely botched by labrum Ford. I posted a negative review six years ago on their service department and an employee and their service manager disclosed on Google as simply ME as the name. Posted a one star review with no comments as retaliation, even though he has never done business with my business. Six years later that still exist on Google. Do not do business with this company. If they botch your repair and you post a negative review, they will retaliate against all of your businesses anywhere on the planet Earth, very dishonest people. !!

I purchased a car from here a few months ago. They gave me a free oil change token that I thought…read morewas a nice addition to the deal. Little did I know the car would require an oil change 2 months later. Keep in mind this dealership is an hour drive each way from my home. So I made the appointment for 10AM a few days in advance and was there at 9:50 AM. They had no idea I had made the appointment, but said it was not a problem. One hour goes by, the car had not moved. 2 hours and still it has not moved. A salesman finally went and inquired and shortly after that the car was finally taken back to the service area. Another hour and we were finally done. I should have just paid the money and had it serviced by the dealership that is 3 miles from my home. I give them 4 stars because the initial sale went smoothly. I deduct a star for the painfully slow service. If you take reservations for service time slots, the work should be started somewhere close to that time. I certainly won't drive that far again for service. Hi

I want to leave a 5 star review that is long overdue. My wife and I took our 3 young kids on…read moresummer vacation. We were towing our trailer when the rear air shocks failed and we became quite unsteady on the road. Our Yukon Denali was riding very low while we tried to tow, and we were about a thousand miles from home with another two thousand miles to go. We walked into Labrum Chevrolet in Heber City, Utah. Everyone was so kind and understanding. Although they were already quite busy, they took the time to listen and understand our dilemma, and presented me with options on different parts. Then they hustled to have the parts shipped over as quickly as possible and they repaired the car later that same day. I was overly impressed with the service we received, especially since we were "out of towners" looking for a small miracle. They delivered!! Thank you Labrum of Heber City!!! It's so hard to get time off from work and travel across the country with the whole family and you saved our vacation!!

I bought a headlight bulb and didn't know how to replace it. I looked online that O'Reilly can do…read morethat for free. I arrived and asked a staff member to help me. His name was Skylar, and he was very friendly, and the process for changing the bulb only took like five minutes. I don't know much about cars, but Skylar was nice and patient in helping me. Even though I didn't purchase anything at this place, they still offered this service for free, and I appreciated that so much! AND they provided good service. I checked later that the bulbs are the same price at this and other auto shops, so in the future, I'm definitely buying the parts and getting it fixed here instead of going to any other places! Thank you, O'Reillys!

The guys here were super friendly and knowledgeable. They gave me honest opinions and didn't try to…read moreupsell anything. I didn't need more people like this in the car business.

Incredible service! So quick so nice so professional Will…read morealways go to Burt's! They give free Hot Wheel cars to the kids They love dogs and have treats too!

Excellent customer service. Timely and easy to work with! My tire was repaired quickly!read more

Hit debris on the highway and had a torn flex pipe. James…read moreand the tech that fixed my car were so great. Honest and took me right away. I am very appreciative.

Got me in quickly and fixed a broken muffler pipe while I waited, even though they were busy. Great…read morecrew and reliable service. Thanks!

Recall on Lexus 350 for potential back camera programming issue. They took me home and an hour…read morelater sent a shuttle to bring me back for my car. Great service for my new to me car. I even had a moon pie on the house while awaiting the shuttle home.

"You're maintenance required warning is just the oil change reset wasn't done right." On an…read moreElectric car, that has NO oil changes. Maintenance required warning still coming on.