We needed to buy a new battery and the manager refused service even though the store was still open.

Had to have my car jumped by roadside assistance battery died twice in two days. Called my local Auto Zone who (on the phone) assured me they'd not only have a battery in stock for my 2015 Ford Focus but they could also install it for me... "no problem, bring it in." Brought it in, was told the only battery they had available for my year/model was $159 and that my make requires 45+ minutes to install so they couldn't even install it like they said they could. Thank God I didn't shut my car off and could drive away. I called Delta Sonic in Crestwood, IL from Auto Zones parking lot--30 short mins later my battery is being installed by Delta Sonic. Thanks for NOTHING Auto Zone. read more

The workers here do not know what they are doing at all. Very unknowledgeable and cannot assist you. Especially the taller dopey looking guy who works at nite. read more

Don't know what hours are they have them Posted on door but seem that they aren't accurate. Was there yesterday (Sunday) at 11:30am hours posted are open at 10am!!! Tried both doors closed!!! Are they still in business? read more

They guy behind the counter was very helpful. He asked if I needed anything when I walked in. But I came back with my tail between my legs 10 minutes later. He found what I needed and I was on my way. He also didn't have anything to say to me when I returned it because I couldn't get the lenz off of the car to put it on. read more

Lowered them to 2 stars because the employees don't know anything about reading abs codes. Asked them 3 times before they tried to read my ABS code do you know how- answer yes. So he read something and plugged it into the computer back in the store and both him and the asst. parts manager said there's no codes. But there is, the dash is lit up with ABS and Skid Control and an ABS code reader will read it. After this the Asst. Parts manager said I need brake fluid- I said no I don't I need someone that knows what they are doing. Well I guess it's not here. What a waste of time. Stupid is as stupid does. read more

I went in to get a new battery for my car. They were significantly cheaper than Sears and were able to do it right away. Clarence helped me by installing the battery and explaining why corrosion happens and how it affects the battery. He was knowledgeable about what he does. read more

Went in for a turn signal socket. Part not in stock. They told me it would be there in a few hours and they would call me when in. Nobody called. I went in the next day and asked for a refund. I was given attitude and I also had to wait fifteen minutes just to have my credit card refunded. O'Reilly across the street had the part. Not going to this autozone ever again as there are too many auto parts options out there with competitors on every corner and online stores too. Customer service wins sales, just the opposite at this store. read more

Sitting in the parking lot of the fast food restaurant, banging on my steering wheel in frustration and shouting expletives at my piece of crud station wagon that has a dead battery. ( I didn't even leave the lights on this time) I look up, and see the Auto Zone next door. I get out of my car, and walk there, thinking maybe they could help. I walk in and immediately I know I'm out of my element. When it comes to automobile maitence and repair I don't know much, except that if you run out of oil, your transmission goes ( not that I know that from experience). The clerk at the counter must see the look of absolute confusion on my face, and at once asks me what he can help me with. I told him my car was in the parking lot next door, and my battery was dead. After just giving him the make, model and year of my car, he punched it up on the computer, and in less than two minutes, he had a new car battery sitting on the counter. I was looking at the battery like it was an alien life form, when the clerk put on his jacket, and said that he would install it for me, that it was included in the purchase. (The price was only $75.00) In less than ten minutes, I was back on the road again thanks to Auto Zone. So now I am a regular here, buying things like oil, wiper blades (yes, I actually know how to change them), and really cute air fresheners. read more

i needed to go in here for a car part, i wasnt sure exactly what i was looking for but thye helped me find what i needed, the staff is very nice and friendly, when i left a staff member was singing, it showed me he was happy working where he was and to me that says alot about the management. read more

Good prices and they have the parts available most of the time if you have something common. Also the service isn't too bad if you need to ask questions about something and the diagrams they can pull up on your car are helpful to see where the part goes if you aren't sure you are buying the right one. Parts also come in fast if they happen to have to order it for you. read more

I went in to buy a battery in february when it was cold and drizzling and planned on changing it at home. Donald changed it for me without asking, just had to wait a couple of minutes so he could finish with a customer. I live locally and every time i go to this store i leave with the best customer service experience! Fan for life read more