I recently needed to get in contact with some of the local auto part retailers in the Silicon…read moreValley. Since those stores are few and far between in the Bay Area, I decided to call and check on the equipment before driving to any of them. Unfortunately, few of these local stores actually answer their phones. When they do, it is often one of those impersonal answering services that take up more time than they could ever save. I did finally reach one person; however, he sounded confused -- like he didn't know much about car parts and had never heard of this particular piece of equipment. So, I decided to give a call to a store that I have visited in the past in Texas -- NAPA Auto Parts in Kingsville. To my surprise, the phone was answered almost immediately. The employee on the other end politely and effectively answered my question. She knew exactly what I was asking about (with no explanation necessary) and provided an immediate answer. Whereas I spent a half-hour calling local auto parts retailers before I found a human on the other end, my entire question was answered with a quick call to NAPA Auto Parts in Kingsville. This succinct and knowledgeable response quickly helped guide me to what I needed for my vehicle. This sort of insightful customer service is rare today. However, it is very much needed. After all, we take driving and our vehicles seriously. It is nice to have a place to go where this is expressed. Thank you NAPA Kingsville! Keep up the good work!

Ashley took such great care of us when we took our car in to get tires checked. She was friendly,…read morepatient and made the whole process as easy as can be.

Thank you so much for helping me being so far from Houston. My car said it was leaking oil and…read moreright away they took in my car to take a look. Front desk was quick and fast. Wait time was awesome and not only that but Aaron came and showed me what the issue was. Coming from a big city let me just say the hospitality here was 10/10. You guys saved the day! Ps. Walmart wouldn't change my oil and said it was 2 and half hour wait. Yall did it in less time!

Only when Manager, Albert, is there will I leave my car in their hands, maybe even Joe (older…read moreguys). I don't trust anyone else when it comes to my vehicle. I always ask for Albert because he listens and doesn't just brush important facts about my vehicle and its issues aside like several workers do. Carelessness of some has led to not so good experiences.

It was a Sunday afternoon when I picked up a screw in the flat part of my tire and the air was…read moreleaking out fast. The only tire place open in our small town on Sunday was Walmart. When I showed the tech where the screw was he said that the screw was in the side wall of the tire. When I challenged him on whether or not the screw was in the side wall he proceeded to explain Walmart policy which states that there is a 3 inch strip down the center of the tire that is not side wall and and every where else is considered side wall. He said this is for liability, we all know there true reason is that they just want you to have to buy a new tire. So out of greed Walmart stranded me with a fast leaking tire and there pathetic attempt to force me into buying a new tire from them has ensured that they will lose me as a customer for life. I will never again use their automotive services and unless the puncture in your flat tire has precisely hit the bull's eye that Walmart has drawn on you tire I suggest you go else where for help.

They completed some adjustments on my F250 with aftermarket parts. Most dealerships won't help with…read morenon OEM parts, but they took care of my request. Happy I called and and I'm very satisfied with the work.

If you come to this place ask for Isahia Dennis. He is a amazing young man and will not steer you…read morewrong. Huge smile and ready to help. If all car sales people were like him the world would be a better place!!

Any business with the name Neessen is guaranteed good service...I been dealing with the auto…read moredealership for many years and now I started doing business with the outdoors dealership...let me say it once again best customer service in the area... They have a massive floor room inventory as well as an outdoor inventory and they have plenty to choose from...the cleanliness and the attention to detail is very noticeable here...which is why I love doing business with the Neessen brand...