The O'Reilly's on Racetrack Road in McDonough is the best one I've ever been to! Edgar helped me,…read moreand he was very kind and has very good manners. This old granny appreciates that! He greeted every customer as they came in, and is extremely friendly. He asked an associate to get something for him off the shelf, and spoke to her respectfully and said please and thank you. He even helped me get my stuff to the car. I will always come to this store from now on. Thank you, Edgar!

Always super helpful! Originally came in tentatively for a brake light switch but the guy told us…read moreit didn't sound like that was the problem. He didn't have to come out to check out our brake lights but he came out and put them in to make sure they'd work.

I get the correct part for my car and the parts reps are friendly…read more The women and men get the job done well. I have been using them in this area for 12 years. S.Bradford US Army Retired This is the Mcdonough,Ga 725 Macon Hwy Mcdonough Ga

Customer Service Complaint - AutoZone Store #725 (GA-42, McDonough, GA)…read more I am writing to express my disappointment with the customer service we received at AutoZone Store #725 on GA-42 in McDonough, Georgia. Before driving to the store, we called to get a price quote for replacement headlights for our **2014 Infiniti QX80**. We spoke with **Gireesha S., Sales Manager**, and specifically asked for the price of the headlights. She repeatedly stated, **three separate times**, that "all headlights range from $20 to $35." To make sure there was no misunderstanding, we asked again and even confirmed that we were asking about a 2014 Infiniti QX80. Each time, she assured us that all headlights fell within that price range. Based on that information, we drove approximately 4.7 miles to the store with the intention of purchasing the headlights. Upon arriving, another associate assisted us. Instead of guessing, he looked up the correct part and informed us that the headlights cost significantly more than what we had been quoted over the phone. We explained that we had just spoken with Gireesha, who repeatedly quoted us a price range of $20-$35. The associate brought Gireesha to the front. Before she approached us, we overheard her telling the associate, "I know, I know, I told them wrong." When she spoke with us, she admitted she had quoted the wrong price and then asked if we had said it was for a BMW. We never mentioned a BMW, and she never asked for the year, make, or model before giving us the incorrect pricing. Instead, she simply repeated that "all headlights were $20-$35". While Gireesha did acknowledge that she made the mistake, she refused to honor the price she had quoted. Her explanation was that the store was busy and that she made an error. However, if the store was too busy to provide accurate information, she should have taken a moment to look up the correct part rather than repeatedly providing incorrect pricing. A simple lookup could have prevented us from making an unnecessary trip. Gireesha then contacted the store's General Manager, **Bailey**, for guidance. Unfortunately, Bailey was dismissive and unwilling to consider the situation, even after being told that Gireesha admitted the mistake. Bailey immediately refused to honor the quoted price and showed little interest in resolving the issue. When I stated that I intended to submit a complaint, her response made it clear that she simply did not care. The only resolution offered was a 10% discount, but that does not address the real issue. This complaint is not about the money. It is about accountability, professionalism, and honoring commitments made to customers. When a manager repeatedly provides incorrect information and admits the mistake, the company should take responsibility instead of expecting the customer to absorb the inconvenience. As a customer, I expect honesty, accountability, and respect. Instead, we experienced poor communication, indifference, and a complete lack of customer care from store management. I hope AutoZone will review this incident, provide additional customer service training for the managers involved, and reinforce the importance of verifying information before quoting prices to customers. Most importantly, I hope AutoZone encourages its managers to take ownership of their mistakes and make reasonable efforts to resolve customer concerns. Thank you for your time and attention. I look forward to your response.

They can't change batteries out , but it only one person. That not my problem . DONT GO HEREread more

Their inventory. Had the parts that I needed. Staff was knowledgeable and very professional…read more Courteous and friendly help.

Auto Zone is a great place to shop for your auto needs... but this particular store does not live…read moreup to the great AutoZone reputation! I was in need of some simple transmission items for a Scion and the individuals could not even spell Scion nevertheless find the part I was looking for! After 20 minutes I said skip the part and I will just pay for my items. This is absolutely incredible to see the kind of individuals AutoZone is allowing to represent their great name. I actually felt I was in the twilight zone instead of an AutoZone... I will never enter this place again!

Great experience from store associates. The lady and man was very helpful. I believe his name began…read morewith E. Help with changing battery !

The lady on the phone was rude for no reason , I asked her a simple question " do you guys reset or…read moreerase the check engine lights from the car or you guys only just check and read" she replied in a aggressive tone " WHAT DO YOU THINK SIR WE ONLY CHECK THEM" that was out of spite considering I didn't have that same tone with her.. the professionalism was piss poor and I don't even do reviews but I had to for that lady because it was out of spite and hopefully actions will happen..

Eddie is the best employee who know how to repair or solve the problem with car remote control . My…read morecar remote work perfect.

I had never shopped at this store before, but my headlight went out and I happened to be driving by…read morethe McDonough location when I saw it. I'm so glad I stopped in. Kim was amazing from the moment I walked through the door. She immediately stepped in to help, walked me through my options, and clearly explained what I needed to do. Her kindness, patience, and willingness to help really stood out. This is exactly what customer service should look like -- the kind of genuine care you don't see nearly enough anymore. If you stop by this location, definitely ask for Kim. She's fantastic!

I would like to thank Mrs. Kim & Mrs Tara for being so great at helping me and assisting me with…read moreall my needs, not only helping, but going above and beyond what is asked. thank you so much. Definitely coming back 11/15/24................................... its store number 2017. .............ps we definitely need more caring employees like them!!