The customer service here was amazing. I was greeted when I came in even though there was a line at…read morethe desk. I made my selection and asked Eddie a few questions about replacing my mirror. He accompanied me outside to my car to look and see if the mirror I selected would work. He opened the package and we figured out it was slightly off when it came to the size. He offered to order it for me. He proceeded to look and found out they don't sell it. Only the full replacement piece. That being so he said there was something we could look at. So we went to the aisle and found a product that let me cut what I needed so I had a temporary fix until I could buy the parts I need. 10/10 because this is the type of service that I not only expect when I walk into a store but they looked at me as a person who was fixing her car not a female in a dress out of her element.

Visited this store today in need of help and I had two dogs over 100 pounds with me cause my fence…read moreblew down. My battery died and got a jump and wanted to see if they could test it cause Oreileys has always helped me in the past. I explained how sick we had been and was in need of the test and my boss would come buy the battery if it was bad. The lady said it would be too hard to get her clamps underneath the cover. She asked her store manager they said they couldn't help me. I drove across the street and it was no problem for the other store. It wasn't a big deal I just didn't know how and apparently neither does this Oreileys. Definitely needed the battery and the guy at the other shop showed me how simple it was and could have been tested at Oreileys. Disappointed in the lack of help I received.

My son's car had a blown sub-woofer. A new one was very expensive, so they suggested I get one on…read moreeBay, which I did, for much cheaper and they installed it for a small charge. The place doesn't look like a 5 star place, but looks can be deceiving and since they don't charge 5 star prices, they are all good in my book. They steered me right and earned my future business.

Over the past many years, these guys have done various electronics work on cars I've owned, always…read morequality work

I read the reviews and backtracked to come in. The individual who assisted even made sure I knew…read morehow to check the oil, showed me where to put it. Embarrassing I know but I've not had car issues in a long time but my Santa Fe Hyunday burns oil. Kwik Kar in Keller used to top off my oil between oil changes but now they have new ownership now and they want me to do a full oil change.

Awesome customer service! I've gone to the other guys are across the street before, but I'll keep…read morecoming here from now on. I like the products better as well. I needed a new battery and they had better options.

Savannah was super helpful when I needed help finding some items in store. Excellent customer…read moreservice!

Upselling is fine but don't lie about what you have in stock. Went in for wipers and was told they…read moreonly had $50 ones so I asked for other options and was told that's all they had so I said I'd pass and then as I'm turning away they suddenly have $15 ones...

Lloyd was an amazing help with all the time he spent on the computer trying to figure out how to…read moreget me my money back and installing the battery in my car seriously couldn't say enough good things about this location( and Lloyd!!!)

That manager helped me and had such an attitude that I would prefer NOT to go back…read more Someone needs to explain to him that people who come Into his store are there for help not to be treated like 3rd rate trash. I personally have been in the auto parts industry for over 45 years and this person was rude, with zero empathy. I can't imagine why anyone would go in there after being treated so poorly.

They do free diagnostic checks on a person's vehicle for no charge…read more All of the employees are very knowledgeable and willing to help install small items on a persons vehicle to help them out I never feel that they are trying to sell me things that I don't need!!!

I love this company! Everyone is so patient and willing to help. We always come here for our parts.read more

I've been a loyal customer of AutoZone for nearly 8 years. Unfortunately, on February 8, 2026, I…read morehad my worst experience ever at the AutoZone located at 151 N Main St, Keller, TX 76248. I went in to exchange a spark plug socket I had purchased just two days earlier. The employee shown in the attached photo was rude from the moment I walked in. He refused to help me find the correct socket and treated me as if I were asking for a favor rather than a basic customer service request. When I asked him to stop being rude, he told me he didn't care. This level of customer service is unacceptable and very disappointing.

Joseph and Pratik did an amazing job when my daughter needed a new battery for her Jeep. They were…read morehelpful and really went the extra mile less than an hour before they closed. Stellar customer service!