It was a pleasure working alongside Eric Glass, who have been actively helping us with whatever…read moreinformation we needed, ranging from window sticker, potential promotions, and updated proposals for the car of interest. John Danze, the manager, was also very friendly via text and provided us with valuable information we needed regarding specific safety packages/protection plans. It was a definite pleasure working with both Eric and John, for they both appeared motivated to help as best as they can. If you worry about putting down the $500 deposit to hold onto a car of interest, please fear not for it is refundable and Eric was quick in issuing the refund for us immediately when we couldn't proceed with the deal due to personal circumstances, unlike some other places which may prolong/delay the refund process. Thank you Eric and John for your assistance and I hope we can work together again one day in the future! Thank you for reading and best of luck!

The service department does not answer the phone so you cannot find out what is going on with our…read morecar. Poor management in service. You can count on high prices and poor communications. Stay away from this dealer. (unless you like agravation)

I stopped at this advanced auto parts on 11-3-2023. I was trying to return a battery for my…read morebrother's truck that I purchased the previous night that did not end up fitting his truck. Three people looked at the battery and said they did not know what they were doing and they were new. A gentleman then Came up without even looking at the battery and said that's not our battery. I then said yes it is. He said nope. Not our battery insinuating that I'm trying to return a battery that does not belong to them. He was about to start arguing with me over if it was his battery or not, then he actually looked at the battery and saw it said advanced auto parts on the sticker. Then after he looked up that I actually bought it at an advanced auto parts. He then decided to say there was signs of wear even though the battery was brand-new.. then I said forget this, took the battery and returned it at the next advance and they took it back with no problem. That guy just wanted an argument and I wasn't giving it to him.

I was in here 2 times today and the entire staff or at least everyone I interacted with was…read moreawesome. Seems like most places have no idea what customer service is anymore, however I can tell you this location does. I shop around online and compare prices, not only are their prices super competitive but again the customer service is top notch. I especially feel like a moron in auto parts stores at times because I realize I do ask pretty dumb questions from time to time, however Scott in particular was exceptionally patient with me answered my questions made sure I had covered all my bases. He even asked questions I hadn't thought about, I walked in feeling concerned and ignorant and walked out feeling educated and like I got the best deal in town. This location is now the only parts store I will patronize, THANKS SCOTT!

Matthey automotive has top ratings in almost all categories. It is a privately, locally operated…read morebusiness, and the owner (Jud Matthey) is directly involved every single day- and occasionally works on some of the cars himself. While he cannot work on all of them he is actively involved daily in mentoring and training all of those he hires. He is 100% responsible for all work leaving his shop. He recognizes many of the chain businesses do not have the same commitment to service as one that bears their name. If you want an opinion on a car you are purchasing, they are the place to go for a pre-purchase inspection, if you are looking to have your car repaired right (and the first time), they got the place to go, if you want to deal directly with the owner of a business, and not just someone who manages it, they are the place to go. Customer service is one of their top priorities.

I am writing this review to warn others about my experience and prevent them from being scammed out…read moreof $165.45. I had my 2015 Hyundai Sonata towed to this shop because it wouldn't start. Before towing the car over, I called and explained to them that I had seen an anti-theft symbol on the dashboard before the vehicle turned off and wouldn't start. I also confirmed that this was something they could handle, and they assured me it was. The next day, I received a call informing me they would need to keep the car over the weekend because it still wasn't starting. On Monday morning, they contacted me again, saying they had used the one hour of labor to diagnose my car and would need another $165.45 to run more tests. They couldn't even guarantee these additional tests would identify the issue. From their report, it was clear they never got the car to start in the first place, so I'm skeptical about what tests they could have actually performed. Think twice before taking your car to this shop; they seem more interested in scamming people and taking their hard-earned money.

I was working with salesman Gary to find a popular model of Lexus in a particular color…read morecombination. He was responsive and professional to deal with. A dealer closer to my home ultimately had the car, but I would certainly recommend him to anyone looking to purchase a Lexus.

The staff in the service department are always great and provide excellent customer service…read more However, I do have concerns regarding the vehicle service itself. It seems that every time I bring my vehicle in for routine maintenance, there are additional recommendations or repairs suggested. My vehicle is a 2022, so I am concerned about the number of repairs being recommended for a relatively newer vehicle. For example, my driver side door lock was making noise, I was told that the door lock needs to be replaced. I have never had to replace a door lock in car previously. I understand that vehicles require maintenance and occasional repairs, but every time should not be a large expense. The gentleman that assists me with getting the loaner, he is welcoming and accommodating, I really appreciate his service. I value the service staff and their professionalism, but I would like to have more confidence that the recommended repairs are necessary and appropriate for the age and condition of my vehicle.

I had d a faulty ABS Control module. Kaspers correctly diagnosed it as a low voltage situation…read moreand thought that it was a bad battery. However, that was not the cause. To identify the cause, a trip to the Dodge dealer was necessary. Because my car was not fixed, they refunded all of the money that I spent for a new battery and a diagnostic scan. How many mechanic shops would do that?

Great workmanship! They are in constant contact with you if they find something more that's needs…read morerepair. Prices are very reasonable!!! Nice staff

Very polite and professional staff. Went out of his way to find wipers for my Mini. Then put them…read moreon my car for me. Other local auto parts place told me to 'just need to order on line'. Only NAPA from now on, my 3 older cars, truck will ONLY go to NAPA from now on.

It was Saturday morning and the big icy snowstorm was predicted to hit that early evening. I needed…read morenew wiper blades bad. The nice guy behind the desk even offered to put them on for me. This is my car place now.

Honest, fast and do a great Job! Princes are very fair they have worked on both our truck and our…read moreSUV ! Highly recommend.

Sam is honest and does great work at reasonable prices. He has also told me when I didn't need work…read moredone.

Absolutely incredible friendly staff and professional work performed without any suprisesread more

Grateful...Finally an auto mechanic that I can trust with my infinity…read more This is my second visit to Import Car Care. I called Friday, left a message explaining my concerns, Nick called me within 15 minutes, had me bring my car in on Monday, fixed it then and there. Will recommend to any of my friends. Thanks Kim for this connection.