These guys are total pros and I'm so glad I found them. I took my truck in yesterday with no…read moreappointment for an exhaust issue that was affecting driveability. I was expecting it to take days to get to it, diagnose, order parts, install, etc. Imagine my surprise when they called me within an hour to explain their diagnosis. The price was very fair so I gave them the go-ahead to replace catalytic converters and O2 sensors. They called me back about an hour later to let me know it was done! On top of that, they didn't throw parts at it and ended up saving me another $500 by testing the O2 sensors and determining they were still fine. This was ~25% of the final bill and they could have easily told me it was needed. I appreciate their quick, accurate, and honest work. I will definitely be back!

Got my mufflers deleted for a good price and within a great time frame. Was in and out in about 45…read moreminutes to 1 hour

Great experience today had the parts I need and didnt cost me an arm and leg the guy that helped us…read morechedk out was Awsome didnt catch his name but great customer service

Poor customer service, slow rotation of inventory. Last straw was i purchased 6 ignition coils,…read morealmost $60. Their website told me these parts would fit my car. That being said, I didn;t pay the $6 warranty because the parts were said to fit. I call back to ask for at the very least a store credit, no dice. The warranty is a money grab and for these snakes to not even offer a store credit to a frequent customer, bull crap. Don't go here, google US auto Parts Sterling Heights. New cars coming in daily and they don't leave the cars picked to the frame like U-Pull does. I used to like this place.

I have worked with Brett at Schram's at JC for many years and always get great service and parts…read more His communication and professionalism are 2nd to none. Thanks for your partnership Brett!!!

Thank you for all you did for me!! I as sick about my truck seat, you came good with the goods!!…read more Tammy

I have purchased many parts from the store before with no issues. It all started with an…read morealternator. I have an F250 2005 super duty diesel pick up. I Purchased and alternator from Chad and immediately it was a bad alternator. Tested bad. Went back and got a replacement alternator. Shortly after, my batteries drained and so I replaced the battery. Somehow the alternator wasn't charging so I thought was just bad batteries, had to replace the batteries again. This has been going on for two years. In the end, most of my electrical components were being melted and I had to take it into Romeo Ford. $2700 later, Ford engineers told me it was a bad alternator that caused all my truck problems and a complete diagnostics report to prove it. Reported it to Auto Value and Chad the manager. I am totally being taken advantage of because the manufacturer tested the alternator, they confirmed it was bad but it was because of bad batteries is what they said and I'm just out of luck no matter what the lifetime warranty means. Because I'm the small guy, they're taking a vantage of me. They are basically saying that the Ford dealership and the engineers at Ford have it wrong and they are right. There's no issues and they will not pay me my money. Auto Value is great until you have a problem. Do not buy from this store your parts. Go to your dealerships and buy the original equipment parts. They do not stand behind their product. Could I take them to court? Of course. But they can out spend me on court fees and they know this. It's not right. They are totally railroading us. Will never shop at Auto Value again. They do not stand behind their product. You may have some good experience with this store, but beware, wait till something goes south. You'll see.

I received friendly, helpful fast service from Chad yesterday! My Jeep tail light had come loose…read moreand needed 2 parts that I had no idea what they were called or what they looked like. Chad came outside, looked at the problem area, went back into the store for the required parts and popped them in. Problem solved for a whopping $5. I highly recommend Auto Value to all and I will definitely be back when the need arises.

Thank you Jenny for helping me with my ride! You figured out it was MAP sensor and problem fixed…read more More importantly you showed that there are ways to get it done without expensive mechanics. I'm 40 days out in the world and feel like I really can't do this!

What I thought would be a simple task of cleaning battery terminals turned into having to change…read morethe connections. Eddie was right there giving help with something that I had no experience doing. His experience and knowledge probably saved me around $500 in tow and maintenance fees. Because of Eddie this is the only place I will go to for my auto parts needs.

well all was well until I went to the front desk to ask what the recommended part car was and the…read moremanager I guess her name being Amanda kind of tossed up her finger and said "over there" and I explained to her I wanted her to tell me the best recommended kind for my kind for my vehicle which means she had to get on the computer and then she got a whole attitude. She was rude very very rude. Definitely not good for business.

The website stated my part was in stock, when I arrived it was not. The worker sent me to a…read moredifferent location across town, when I asked him to call he stated I had to go across town to pick it up. It turned out the other location did not have my part. If the worker would've spared 3 minutes to call for my part I could have saved 20 minutes in driving. Very poor service.

These guys are super helpful and informative whenever i need parts. Everyone always manages to be…read morereally friendly without any BS. Great customer service and really down to earth people!

I got just what I needed.. the guy that helped me was at the very first counter he was really…read morehelpful and you could tell he knew what he was doing more then at any other places I have been to! He was great I will definitely go back!!!!

I ordered something online and came to pick it up and the The store is closed before closing timeread more

I placed a Special Order and was told it would be one week for the part to arrive and I was…read moreresponsible for UPS freight charges 6 days went by ands I call to see if the part arrived early. " Nope - still on track for Friday," I was told. I stated that I would be in on Saturday. I arrived, no part. The order was somehow canceled. Yet, nobody knew what happened. So, no "Special" handling, tracking, order management from the NAPA associates. A week passes with a vehicle down. NAPA customer support stalled to say "Sorry" we can now check the box that we followed up.... Idiots!