I want to say I came in last night with a small issue, Moses was there to help. He said let me check that out for you. It was done and done. MOSES is a star. What people didn't realise is that I speak Russian and Spanish. Just saying be careful who you're talking to. Moses was the best! He actually had the same car and offered some help, I asked for a code read and there was no hesitation read more

Employees attitude ,I went into autozone SE Mill &82nd, Portland or. Asked for help on purchasing windshield wipers, and to install them, was told that he did not want to do it, I looked around I was the only one there so I knew it was not due to be busy, he said he just didn't want to do it. I thought he was kidding, so asked if he was, he said, No i just dont want to. So I left the store, as I was leaving an auto zone manager was entering, I asked if I could ask him a question, Is auto zones policy allows Employees to tell the customer they just don't want to assist a customer, he stated absolutely not, I told him I was just told by your blue haired boy wonder, he did not want to help me with installing new wipers. The manager profusely apologized and was all over himself to help me, and said he would talk to the store manager, he was just the assistant manager, I bought the blades from him, he installed in like 30seconds, I said there's 80 dollars your store just lost would have lost,had you not assisted me, I know in the scene of auto zones day 80 dollars is nothing, but it's 80 dollars you would not have had. I said you know iam sure it's hard to get people to work for you, but that attitude is not acceptable, if he drives off me, how many more has he disrespected to the point that O'Reilly, and car quest is just down the street. read more

Store manager accused paying customers of stealing and told them not to come back without witnessing anything. They voluteered and opened their bag and provef nothing was taken. If assuming the worst of people is how you treat customers, you lost several regulars today. read more

I loved it there Jose was the best he helped me a lot and was a good worker!! I'm for sure going back!! read more

Byron and Andrey were so incredibly helpful. Had an issue with battery connection and they got everything sorted super quick. I could not be happier with the customer service received at this location! read more

Gabby and Damon were truly amazing! Wonderful WONDERFUL customer service and super kind and helpful overall. Will definitely recommend!

These guys are super. Not only do they know what they are talking about they come out to your car ( if not too busy inside) and actually put in the part. Thanks Navin, you are a lifesaver read more

Autozone - Great knowledge, excellent assortment, over the top service - Auto Parts & Supplies Near Me - Portland, Oregon

Bought a set of tire cables for this snow season and gave them my correct tire size and even showed them a photo of the numbers. The woman at the counter pulled out the ones I needed and I bought them for 59.99. I left work before the snow started but had I left any later I would have thought I'd be okay since I had the cables to help with the snow, turns out she gave me the WRONG ones. They were one number completely off! I can't imagine leaving work when it got worse and being stuck there because of her mistake! I called in a few days later and the guy said he can have some ordered in for me and they'd be here next day between 10am-9:00PM. I figured I'd call before making the 30 min drive and just like I had a feeling THEY WERE NOT ORDERED. Thank you for your lousy service and false promises. DO NOT go here. **EDIT** Went back tonight to return the chains and the guy at the counter was very understanding and didn't question anything. I got a refund for the purchase so I will wait and make sure it goes through but I'm glad they were reasonable. read more

Autozone - From the side - Auto Parts & Supplies Near Me - Portland, Oregon

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On a road trip to Oregon and our brake light went out. Stopped here and the staff was great, JD was so helpful and had us on our way in no time. Thank you!!! read more

Came in to have our battery charged, after walking and bussing it all the way, which ended up not holding. We worked with Ray who spent at least 30 min trying to help me look up the last location of the battery and its warranty. He could see my frustration and he truly did everything he could to help me out. Couldn't find anything for the old battery, so we ended up leaving with complimentary service and a new battery free of charge. Will definitely recommend him to anyone!! read more

Came straight here after leaving a car mechanic that tried to charge me $300 to clean and change my headlights. The AutoZone employee I interacted with was Daniel (I believe that was his name) and he was absolutely helpful. He helped me find headlight cleaner, windshield wipers, and headlights. He didn't try to push me to buy the more expensive items or even seem annoyed that I had little knowledge in anything relating to headlights or cars. Not only that but Daniel even came out to my car to show me how to replace my headlights and windshield wipers. I went from dealing with a dealership mechanic that was going to charge me $300+ to coming to this location and spending less than $40. Thanks to Daniel for being courteous and patient with me. I will definitely be back to this AutoZone location. read more

This place sucked. This was my very first visit ever at this branch and when I wanted to make a purchase, nobody was there at any registers. There were about 5 employee staff all wandering around the place, im at the front counter patiently waiting to make my purchase payment. I made eye contact with pretty much all of them in gesture of hello - but completely ignored, well F you all too. It got so bad I just left the product there and went to another place. Sorry for the bad review but that was pretty bad for my first timer. read more

It's the beginning of Portland's rainy season. My blades need replacing. Hmmm. Should I drive through a winter of streaky reflective hard-to-see through windows or should i get new blades and replace them myself? Well, I decided not to play chicken with my life and risk driving through rainy dark nights with crappy blades, so I thought better to replace my blades. But, are there places that will do it for me? I thought I would test my luck at what looked like a newly opened auto parts store near my house, and I am really glad i did. I went into the store, not even sure if I needed blades.Nate, the manager was very helpful. He got into my car and turned on the blades and agreed with me that it was probably a good idea to get new blades. He showed me a couple of options for the blades that would work best for the type of driving I do and the places I go. He even replaced them for me. My wipers are kinda gnarly, but Nate, whipped them into shape. We picked out a blade that was too long for the back window, so he cheerfully swapped out the blade and put in one that fit perfectly. Before I drove off, Nate suggested we test the blades to see if they worked ok. Since it wasn't raining (a surprise for the end of November in Portland), i turned on my window washers (front and back) and late the wipers do their thing Yeah. I am ready for the rain, well almost. Thanks to Autozone. Nate was helpful, courteous, friendly, and helpful. I would not hesitate to go back there for other things that I need. Thanks for being in my neighborhood. read more

Hello, giant shiny new chain auto parts store! Welcome to the Avenue of the Roses (aka 82nd). You're welcome here. Why? Because I'd much rather have your shiny new exterior, your giant parking lot, your large grass patches, your minimal landscaping, and your bright lights at night. Rather than what? Rather than the crappy used car lots that plague 82nd. Rather than the run down, beat up shit that flanks this state highway. Rather than pretty much anything else that sits on the east side of the street between Harrison and Stark (not counting that little Mexican place). Yeah, I know, it's a crazy day when an auto parts store gets you excited, but most days on 82nd fall into the 'crazy' category. But what about the business itself? Ever been in to a chain auto parts store? Well this is a shiny new clean version of that. Lots of parts and friendly service in a spic n' span atmosphere. I've stopped in for a few auto parts here in there when I'm in a fix and they've helped me out. While I tend to do the vast majority of my shopping local, there are not a ton of local auto parts options in this hood, and you know, sometimes you need a part when you need it, not "when I have time to roll across town to get to it." So yeah, Extra stars for bringing this stretch of 82nd up a notch. read more

Very formulaic and no evidence of intelligence with the help. They should hire high school kids and pay them minimum wage. The service would not suffer, and they would make more money. read more

I wanted an oil filter and oil. This place is like a modern building and modern business in an area that sorely needs it. No problem. Found just what I wanted, decent price and all that. I just wish that the guy had pointed out that if I bought a second oil filter I would have saved $$$ since there was a special that I missed till I was gone. I'll go back, but I'll be more careful. read more

Autozone Buyer beware: the return policy printed on receipts and available online are not complete. If you use an Auto Zone gift card for any part of your purchase even if the majority of the balance due was paid with debit/credit/cash the hidden "policy" is to refund to a gift card. I spoke with a young man on the phone at the 1710 SE 82nd Ave (Portland, OR) location who confirmed that the company policy is always to keep money in store (gift card) versus a return of funds "out of their pocket". For a company who's motto is "Autozoners always put customers first!" this unpublished policy is in direct conflict. This unspoken policy does not put customers first - perhaps there should be an addendum to the motto saying "unless we can find a loophole to put our profits first" to make it more accurate. Ty (the district manager) was very condescending in my phone call with him. For someone with a self proclaimed 28 years of customer "service" I would expect at least some empathy. The autozone employees did not fulfill their obligation to explain the refund policy. It would have taken 2 minutes and would have provided us as the customer to make an informed decision to spend all our gift card vs being stuck with money to an establishment that has left a very negative impression. read more

I didn't get the gals name at Auto Zone today, but she helped me and replaced my headlamp. Thank you, you rock!!!

Spoke to me like I was an actual idiot. I asked for help and the first guy was unintelligent about car batteries and twisted the wires to shove in the Cooper clasps that it slipped off of. Just to say buy another one to every thing I had said. He told me to buy the wrong tool to clasp it down and was very "well I don't know man" about everything. I had checked out and he did not give me my change (few cents) and just walked away without a word. The other guy was at least a little more helpful but was somehow more rude starting off with "your not supposed to do it this way with this tool" I told him your associate actually did that and told me to buy this". That all he replied with as an excuse for his associates ignorance was "you should really go to an auto shop to get this done" It's a very simple task what I was trying to do but my hands are to weak for the clasps. Ive had this done when I first bought everything with no problem at another Autozone. I explained I just needed this clasped down and it would take 8seconds to do that because I can do everything else. No shop around is open on Sunday and the minimum at the one that was open was a fee of $100 because that's the rate for an hour. He than said well we all kinda need to make money for the labor we do. (YOU ARE GETTING PAID ALREADY BY THE HOUR) More simple than putting on windshield wipers or charging a battery. read more

I took my battery in to be tested. I stood by waiting for one of the three employees at the counter to help me. One of them said, "Hey, can one of you help him?" No one said anything. He then said, "I guess I will." He explained that my battery needed to be charged and that would hook it to the charger and for me to come back in an hour and a half. I waste the time and come back. The first employee couldn't find my battery. He asked another employee where my battery might be. The other guy finds it, but says that it hasn't been charging this entire time due to "the breaker being thrown." I'm pretty sure no one actually hooked it to the charger. So now I'm waiting on hold as I write this review. It's been 15 minutes. I'm calling to see if they're actually charging it this time. I have no idea....I'm just on hold. FYI THERE IS AN O'REILLY'S DOWN THE STREET, GO THERE!!!!! DON'T WASTE YOUR TIME! read more

Auto zone should be sued for false advertising. They advertise prices on certain products, but don't inform the customer that in one case the sale price is only good if you purchase an oil filter with the oil. In another case no sale price without their ridiculous card. These necessities should be advertised up front. Next time, I will simple destroy the false advertising at the location. read more

Great location and a nice new facility. I use these guys on a regular basis for small items and do-it-yourself type items and the staff is very friendly and helpful whenever I have questions. read more

I was treated unfairly by a white and Indian gentlemen in this store. I was refuse to use the bathroom. I feel discriminate by the white young gentleman hope this store need some training on those workers. read more

We wanted to take care of some extensive outside cosmetic body damage we incurred along the way on our 2007 Honda Civic. On Sunday, part of our order included that sealing tape,you know, where the pitch man on television tears a boat in half then seals it up with the bonding seal,and tools around in it without sinking..We thought, sure, that will work fine for patching things up on our vehicle.. Yesterday, I picked up some other do it yourself auto parts at Auto Zone, while my girlfriend sprung on her credit card for the flex sealing tape. When we got it home, It was 'black' flex tape. Our vehicle is lighter in color. So, the clear tape was what would work best for us, unless we want to highlight the patch job, which we don't. We made a special trip back there today to return the unused, unopened package of black tape to exchange it for the clear variety. All we wanted to do was make an even exchange, the black for the white variety. Simple, right? I was asked if I had the receipt That I need the receipt. I am in my 60's and I wasn't running a game on anyone. I didn't want money back. Where I come from service means the customer is always right. The guy says to me I can't do it. I asked him why. He told me inventory wouldn't match up properly, I brought my girlfriend in the store to explain she bought it with her credit card and could we do it that way without a receipt. Now, we have a battle going on between us and his supervisor. A real expert in saying no. Now, he informs us, "we don't even know if we have it in the other color". He doesn't check. He also tells us it clearly says black tape. It's not all that clear to us... But, the guy who sold this to us just handed us the tape and we put it in the car and took it home.. It is partly on us, but, the guy who sold it to us originally,didn't ask either one of us, do we have a preference for color? We can use this tape for other patch repairs, but the issue is service. What happened to the customer is always right. We weren't asking for anything more than an even exchange. What is so hard about juggling their precious inventory to bring in a happy new satisfied customer? .They lost us as customers and I will tell others to steer clear of them in the future. read more

This company is so great and you can count on them. had a cigarette hole and they patched like a champ. This is it!!!! LOVE IN IT. HOPE THEY OPEN STORE IN VANCOUVER......:) read more

Very bad customer service.Just got out of this place.There was this Asian guy who said he did not have the machine to check the check engine light.They have signs posted all over the place stating free check up and he told me he does not have the machine.Never shopping in this place again for my auto needs. read more

Last week I broke my tail light and needed to order a new one. Everyone that I spoke to on the phone were very nice and helpful. Gil helped me put in my new tail light. I am very pleased with the service that he provided, as well as everyone else that I encountered who worked there. Thanks guys! read more