We recently had some extensive work done on our Ford Flex and the team here was AMAZING. They provided accurate timelines for the work to be performed, they shared updates on estimates and options, and they finished the job earlier than expected! Huge, HUGE appreciation for Natalie, who provided the best possible care and guidance as their team resolved multiple issues! Natalie was detailed, thorough, kind, and truly appreciated during the time they worked on our Flex. We will be back again, the next time our car has issues. read more

This team did a great job of getting my car in same day, diagnosing the issue and bit taking advantage of me by overcharging as I felt has been my experience in the past at other places. I will be back for more services. read more

I brought my car in a few minutes ago as I have used these guys in the past twice. Not only was I told "sorry, we are three weeks out" and there was a nothing they could do...but the wonam behind the desk was a total disgrace as it relates to customer service. This place was great years ago but I won't ever take a car here again. I would strongly encourage you to find a other auto repair shop. read more

Super accommodating and so friendly, they helped me decide the best services for my car while not being unsafe or spending too much money on an older car. They solved a problem I had been unable to diagnose on my own and started with the most affordable fix first. They're my preferred shop going forward. read more

This is a terrific top notch family owned company, staff is very nice, mechanics are professionals, and they communicate every detail. I would highly highly recommend them. PS I have owned cars for 55 years including sports cars and daily users. Honestly, the best I've ever encountered. read more

Very friendly and provided quick service. I needed a cover put on my catalytic converter for my Prius and they were able to get me in within a few days. Plus they are dog-friendly so I will of course be returning. read more

Thank y'all so much for squeezing me in! After hitting a pothole and them being the closest shop I stopped and even though they were very busy were able to lift my car up and identify the issue very quickly since we were concerned about it being a safety issue! read more

They stuck with me and my older car and got a really tough repair done for a reasonable price. An out of manufacture engine controller board. They diagnosed correctly and now my car runs dependably again. Highly recommended. read more

Asked for repair of electrical fault. They found a failed fuse (hidden, not in fuse box), all right, but did not test what was connected. The inside trunk release button and the cigar lighter socket don't work, despite having specifically asked them to make sure they did work. If you use them, I would strongly encourage you to check their work before leaving their premises. read more

Really really nice folks and big on the ethical/environmental aspects.My wife likes them which is rare for her, given how auto repair shops are notoriously harsh to women. However, they are pricey, both on labor and materials. We had the coolant changed and it ran over $100, which is about double what you might pay elsewhere. I had also asked them to do an inspection and they called out a couple of items that did not need servicing ("oil appears dirty": yes, that's the oil's job, and over-changing oil is hardly environmentally sound; "shocks are worn": after 8000 miles, hardly likely). Overall, 5 stars for being really nice folks, and three stars for price. A good tool for sussing out repair estimates: http://repairpal.com update: Jim, I think it's kind of creepy to have a merchant respond to a review on this level, no matter how well intentioned. You may be surprised to know that I actually know how many miles are on my vehicle, having owned it for the past 15 years. And the shocks have 8000 miles on them, not 80000. And I had work performed on my vehicle for half of what HAC quoted. I think you folks have a nice garage and all but 2x is still 2x. read more

Yay!! My boyfriend's car has had no AC or heat in the front seat for more than a year. I finally read him the riot act and told him I wouldn't go through another winter of no heat or windshield defogger. After asking around for some recommendations, I made him an appointment at Hawthorne Auto Clinic. They diagnosed and fixed the problem within an hour and a half, and it only cost $88. read more

Wow! I'm shocked. I called Hawthorne Auto Clinic, a place I'd used uy years ago. I remember I had a really bad experience with them. I remember that they promised to get my car to me by a certain time and they did not so I did complain and they ended up renting a vehicle for me so that I could get to work. I decided not to use them after that because the man in charge at that time was really awful to me. I imagined that with the new ownership that I could try it again so I called today. I wanted a second opinion on some electrical work happening in my car. After being put on hold, Sarah the office manager, got on the phone and in a really terse voice told me that they would be rejecting working with me because of such a bad experience they had with me the last time I needed their assistance. With me? The issue was simply that I was being jerked around and I insisted that they make it right. The couple that owned Hawthorne auto for many years was the problem not the people who currently run it. I can't believe they're denying me the right to bring my car to them. Don't upset them or they won't work on your car. All I was doing was sticking up for myself so that I could get to work to make the money to pay them for the job that they wa to get done on time and didn't. read more

I've been taking my car here for years . The shop has taken excellent care of it so that I have very little maintenance cost for a car that runs really well all the time. I need a reliable car and I will not take my car anywhere else I trust them and they have been worthy of my trust read more

After going to the same auto shop for years, he unfortunately shut down an Hawthorne Auto took over his clients. I wanted to continue to support a local business and I have been 100% satisfied. "Mom and Pop" style business with complete professionalism and friendly service. They go through every detail about your car and let you know every possible outcome so you are not surprised at the end. I started coming here last year and this is my permanent auto shop! Sarah at the front desk is on top of it and you are also greeted by some pretty cute pups behind the desk. read more

This place is as good as it gets. The owners and staff are very helpful, informative, and nice. I have felt that they were honest with the estimates and services needed for my car each time I have brought it in. They are an approved hybrid specialist auto shop, and really know what they are doing with my Prius. I wouldn't trust anyone else with my car. **They also supply bus passes and directions while your car is being serviced. Very cool. read more

This is the Source of Excellence for Vehicle Repair in Portland OR. We own and operate Car Forensics a local Mobile Auto Service and Onsite Diagnostics Unit here in Vancouver Wa. There are some areas of auto repair where we cannot benefit our customers as much as honest brick and mortar shops. One of these areas is major service on Toyota's long list of Hybrid vehicles and Routine Maintenance. We have found that we can save our Portland customers time and money by referring them to Hawthorne Auto Clinic when they need routine maintenance or something special for their hybrid vehicle. It's not easy finding a shop that will treat your customers like family. Overhead is high, customers that believe in mechanics are scarce, and the challenges shop owners/technicians are faced with are vast and ever growing. We love being able to trust the judgment and performance of other local conservative shops that specialize in areas we do not. Jim's shop is clean and his friendly stable staff outputs expedited service to their customers at all costs. Terica could write the book on how customer service should be done in this arena. She believes in the same Auto Repair fundamentals as ourselves, such as great service the first time and building customer relationships. We believe shops like this will endure the tests of time. Thank you Terica, Katie and Jim for all you do, Shelby Seely read more

UPDATE: The answer by Jim contains inaccuracies (to his benefit, of course). Good thing I had a witness with me. Your mechanic called me stupid. He was rude and pushy. I came from my work (a decent drive for me) and started the truck on my first try. And it started every single time after that. And the person who wanted to buy it bought it. The way I see it, I was trying to sell my truck (this was a pre-sale inspection), I had to go to my work, and I was put on the spot to fork over $100 to replace the battery connectors because your mechanic said they were rusted out or you refused to inspect the vehicle (which would possibly cause me to lose my sale) Most people can't just come over and take their vehicle to another location as they are at work (say I was in HIllsboro?), and I am sure most people would have paid you the $100. Your person on the phone said that the connection was rusted beyond repair. We took a picture of the connection. There was no rust. I also took it to my mechanic. I have no reason to say bad things about you (in fact, I really wanted to like you as you are very close) other than what happened. I hope you learn from this experience. I have an accent, but I am not stupid. I also want to think that this is an isolated incident. A simple apology would have made me coe to you again. I respect people who make a mistake and own to it. respectfully. read more

Great people, great service, definitely recommend! I went in to get several of my lights fixed, the service was fast and Jim had a great demeanor. The next day I noticed one of my front side lights was still out, and I was rather upset because I thought everything was taken care of (my fault for not double-checking immediately after the service). I went in a few days later, and spoke with Liz, who was a bit nonchalant, perhaps even indifferent or even bordering on disinterested? Couldn't tell. Not a huge deal. Again, they took care of it quickly, and Liz informed me that the mechanic didn't spot the light the first time around possibly due to a faulty connection. A bit inconvenient to have to come in again, but because they didn't charge me for the work, I thought that was a very fair resolution. So thanks guys, I'll definitely be returning! read more

It's hard to feel good about giving 5 stars to a place that just handed you a $1000+ bill for repairs, and yet, that's what I'm doing! Everyone I spoke with was friendly, warm and helpful. Costs were explained thoroughly up front. The price was about what I expected. The service (I needed an a/c compressor replaced) was fast! I called and made an appointment for the next day. I brought in that morning, they diagnosed it, called me back right away and then had it fixed and back to me before the end of the day. read more

They impressed me the first time I went there and have never failed to treat me like regular people...

So, I picked this place to take our Jeep to based soley on the fact that it is the closest auto shop to our house. I didn't find any reviews, but it is a AAA approved shop, so I figured it might be okay. We took it in because we were having some issues with our heater. I actually told my husband it was probably the motor, and sure enough, that's what it ended up being (shoulda just done it ourselves *shakes fist*) It would have been done more quickly if they had ordered the right part, but we still got it back the same day, and long before they closed. They also do a nice little checklist with your repair: check the fluid levels, fans, lights, etc. The labor was a little pricey, but no mark up with the parts. They were all really friendly down there and even gave us free bus passes to take home and get back down to pick up the car. For that, they get 4 stars :) read more

Are they more expensive than some other independent shops? Probably. But some of the $ complaints on here don't make sense... you can't take your car into this shop and have it thoroughly checked and then CALL another shop and ask about the cost of repair. It's naive to think you're getting an accurate figure from a phone call. I have taken a total of 3 cars here, and have for many years. They do a great job, I trust them. To me, that is worth a little extra $ and I am happy (sort of) to spend my money that way. I used to work with complaints daily and have a fear of poor mechanics and miscommunication, which I've never experienced here. Also, I feel like they treat their employees well and there seems to be a loyalty there I don't see elsewhere. So I'm happy to support that. Have I ever had an issue? Yes, but they were great to deal with. I had them replace the battery, but my car continued to have issues that seemed related to a bad battery. When I took it back in weeks later, they checked it - they weren't sure what was wrong (I thought maybe they accidentally put the old battery back in?). They thought the new battery had a manufacturer's defect, and replaced it at no charge. Also I recently took my car in for a weird noise. I only waited about 5 min. and a mechanic came out and rode around with me for a while. We pulled over and he looked under the hood. I hadn't replaced the bar that holds the hood up correctly and it was just rattling around. I felt ridiculous and offered to pay something for his time - no charge and he was super nice about it. read more

My partner and I have used Hawthorne Auto Clinic's services since 1987. Four of our cars have passed through their shop over the years. They are honest, the service is excellence, they stand behind their work and they support the local community. I noticed some folks on yelp were complaining about their prices. Well folks, you get what you pay for---at Hawthorne Auto you get the best! peace, bob davis read more

Hawthorne Auto Clinic did a free Check Engine light diagnostic test for me and gave me some good advice just before I was about to trade-in my vehicle at a dealership. They were accommodating and friendly, and squeezed me in while their queue was more like a 2 week wait. I'll definitely be coming back here. read more

Whenever we have a car problem we go to this small, reasonable and reliable local business. We are always impressed with the fast service. The little waiting room is nice for kids, but Common Ground is right next door if you need to entertain them while you're waiting. read more

Hawthorne Auto Clinic is your go-to mechanic if you care about amazing car care, trust, and clear and candid communication about whats wrong with your car and how to get you back on the road! I'm extremely pleased as a longtime Portlander who's had the blinds pulled on me so many times by other mechanics, I can tell a true gem when I see one - I can't recommend Hawthorne Auto Clinic highly enough. Plus, the shop is on good terms with Obama! So glad my aunt recommended this place to me. read more

I have made an error in my original report critizing Howthorne Auto Clinic. I went back over my bill in detail. My original complaint was that they charged me way too much. In reality, the service, though preventative, was extensive. The service was over $1300 but less than the $1500 I had remembered. Therefore, I am retracting my original negative comments and revising this review so that it is accurate and fair. The receipt was detailed and easy to read. I know what exactly was done... That said, they did miss an exterior light that was out, though the receipt claimed all lights were checked. This was mentioned in two places. I also checked with the local Dearler regarding what they would charge and they claimed it would have been at least $700.00. (I suspect that the dealer is giving me a low estimate.) This is almost 50% less. I can not tell if Hawthorne Auto Clinic did more than the dealer would have, or if they fixed something that the dealer wouldn't have. The receipt didn't say they did. It is possible that the real costs at the dealer would have been more as well. Is Hawthorne justs being honest or ar they expensive? In this case the dealer would have to charge double their estimate to equal Hawthornes actual costs. Thats possible. When I spoke to a neighbor, she knew of Hawthorne and said they were expensive. This was her first comment. I expect lower prices than the dealer. I would have given this place 2-3 stars for good but expensive service. But the service may not have been that good. Get a quote and price comare before going here. I hate saying this as the dealers are not known for a good deal. In this case they may be. Sorry Jim. Thanks for your professional response to my first review. Sorry for the correction. read more

Great service, every time. I have taken my vehicles to Hawthorne Auto Clinic for over 20 years. In fact, everyone in my family takes their cars there. Great shop, honest people and great service done right. read more

Had a wonderful first experience at Hawthorne auto clinic. They helped identify and fix problems caused by another auto shop at a very reasonable price. Very friendly staff that helped us all in the same day! read more

In addition to being professional and knowing your business we regard pricing and customer service as in important. This business is 1 for 3! In speaking with a representative on the phone concerning an Alternator replacement I was inquiring to bring a brand new alternator, the same that they would purchase (and markup) to the shop and I would pay for the labor. It was their (her) policy not to do this.....so during our conversation she became frustrated and hug up on me....during mid conversation! Business must be good to treat a potential customer this way! We will NEVER go to this shop again! The pricing is HIGH and looking at all of the Electric "clown cars" in their parking lot it seems these are the type of customers they get some type of Tax Break from Oregon. So, if you drive a "gas car" then the prices are high and the customer service is lower. read more

I am consistently pleased with the level of service we receive from Hawthorne Auto Clinic. We have found their customer service and car repairs to be absolutely satisfactory. We are glad we were turned onto them as a mechanic and will continue to come to them when we have needs for our aging Subaru. read more

-Slightly pricey labor -Very honest people -I ended up paying $50 less than the estimate they gave me -They took care of a light that was out that I had missed -Job was done in a timely manner -Polite and knowledgeable crew who will take the time to chat Really worth a few extra bucks. read more

i have mixed feelings about this place. The mechanic that I talked to was extremely helpful over the phone. When I got a comprehensive check on a '91 Honda Civic si that I'd just purchased, they did a great job finding even the tiniest things that were wrong. However, the woman that talked with me about the diagnostic, seemed to have a prejudice about my car, underhandedly insulting it throughout the conversation. I had gone in to get the muffler fixed, and shocks and struts replaced because the car had been lowered. The lady repeatedly asked me whether the previous owner had been a teenaged boy and scoffed as she listed the various issues with the car. She seemed determined to make me feel bad about my car. The diagnostic sheet they gave me was vague about the cost of parts and labor and would have been more trustworthy with more details. I left feeling pretty beaten down with a rather expensive list of repairs ahead. After mulling over this a while I decided to go somewhere else to get the work done. Bradshaw's on Hawthorne installed new struts and shocks for $300 less. They also did some brake work for about the same as HAC was going to charge. The difference with Bradshaw's was the attitude. They were friendly, helpful, and I'd definately go back there again. They also seemed more accustomed to older cars, if you call a '91 old. A couple people have told me Hawthorne Auto Clinic does high quality work, but based on the prices and the negative interaction I don't think I'd go back here. read more

All my service experiences with Hawthorne Auto have been excellent. I've been going to a different garage for many years and they have also been great. But I only have one car and I'm loyal to businesses that treat me right. But I would not hesitate to recommend Hawthorne without reservation. They run a very clean, courteous and reliable business. They also are tops in how they treat their own personnel and in concerns about being environmentally responsible. read more

My trusted mechanic for years! They do quality work, always with an eye for the longevity of your car, yet they also let me know how long I can wait before I have to do a repair. I also like that they are always conservative in their quotes so I'm never thrown off by the bill at the end, and their support of our community. read more

I will only go to Hawthorne Auto Clinic from now on. I called them because the Toyota dealership told me my car had a leak that was 9/10 in severity and would be $2500 to fix when I was just going in for a routine oil change. I called Hawthorne to get a second opinion and they told me I could come down right away to have it looked at. I came down and they were super friendly and welcoming and helpful, the mechanic saw me right away, and lifted my car up and actually let me walk out and see the part for myself. He explained what I was looking at and showed that it was so minor it couldn't even be considered a leak, but minor seepage rather and that at most should just keep an eye on it between oil changes but wouldn't likely notice anything due to how minuscule the issue was. Every member of the staff was warm and inviting and knowledgeable. They actually replaced my engine air filter on the spot when I neglected to do so at the dealership because when I showed up for the appointment the price was double what I was quoted on the phone. Hawthorne had a much better price on the part and labor and was able to do it quickly even though I never even made an appointment. This is the only place I'll trust from now on, thank you so much ! read more

Hawthorne Auto Clinic took over service on my 2000 Outback after I moved away from Hood River (and Andy of shadetree auto. seriously, if you're in the gorge, GO TO shadetree auto in white salmon). They're nice folks and treated me well. I really have a hard time believing some of the 1 and 2-star reviews on here. That said, when I recently sold my car, the purchasing party's mechanic noted the radiator hose would need to be replaced soon. That was pretty surprising because I'd had HAC replace my radiator 2 months ago. Their quote was at the high end of the other quotes. The part is $20, why wasn't that included or mentioned? So, yeah. They're not perfect, but they're pretty good. read more

Okay so I am a young women who doesn't know to much about cars, however I am smart enough to know when I am being ripped off! I came to Hawthorne Auto Clinic with a broken Solenoid they told me it would be $575 to fix!!! I had an odd feeling about this so I took it to Bradshaw's to get a second opinion they told me it would cost $280 to fix sooo needless to say i took my business else where. So people Watch out if your planning on taking your car here you may want to get a second opinion you may save 300 DOLLARS like i did!!!! read more

Such great people! I had planned on bringing in my car for its 90k tune up, but it snowed so much the night before that I didn't want to drive my car anywhere. I called Hawthorne auto to cancel, but they said they could come pick it up for me! We reviewed the list of things they would inspect and fix plus my total fee, all while standing on my front lawn! Totally reasonable price too. These guys go above and beyond and I've never met such kind mechanics. read more

This is one of the rare auto repair shops that you can trust. The owners are a husband and wife team and the wife is the lead technician! They are environmentally friendly as well. Very good techs and excellent service. For those of you who complain about price, get a life! You get what you pay for! Good technicians should be valued for their expertise and appreciated for running a good business. Hawthorne Auto Clinic has earned my business. read more