Ordered a rather expensive part from them (for an emergency) with Guaranteed next-day delivery. They would not five me a confirmation number or an order number for the part. Waited all day for the part and kept being told it hadn't arrived yet. At about 4:30pm, they said they would have to order the part again and I could get it in 48 hours. I asked to speak to a manager and was told they "were out of town for a month". They gave me the Fedex tracking umber and told me I could call FedEx to see where the part was (because that is my responsibility). Fedex wound up delivering the part that day so I went to pick it up. When I got to the store, they tried to charge me again for the part, even thought I had already paid. Once I got that sorted, they refused to give me a receipt, stating that "their system could not do that" and that in order to get a receipt, I would have to return the item and pay for it again, but would not be refunded the original purchase for 48-72 hours. By this point I was done with them. I won't go to this location again. Poorly trained, useless staff. read more

I was at the store and I asked the guy on the register which vent visor could fit on my 2016 Ford Focus se and the response I had was "any" so I went and grabbed one. One I got home I tried to put them on but it couldn't fit. Now, I can't return the vent visor that I had because I opened it already. Also the guy on the register seems to be drunk, he didn't know what he was doing and was acting weird. read more

I made a purchase at AutoZone # 1095 on NewBern Avenue in Raleigh NC. I decided that one of the items i purchased was less than ideal, thus I went back to the store for a return. Upon my entry, there was only one employee at the front of the store, which was Robert Saunders - the assistant store manager - customer satisfaction. He was seemingly counting a register at 5:50PM upon entering, I patiently waited until he was at a stopping point, or the other employee Terry, was available after finishing with the customer in the store he was assisting. I was not acknowledged by Mr. Saunders at all. He walked to the rear of the store after leaving the register drawer with cash open at the front, as he was walking away, I uttered, were just here for a return. He mumbled something, and then said 'Someone will be with you soon'. Realizing that it was just Robert and Terry, I waited another few minutes thinking Terry was going to finish shortly; he didn't. I then told Robert if there was anyone else, and he said "I can go to another store or wait". I said well, "I made the purchase here, I am here in the store, and I want to make my return." Robert responded with "Someone will be with you or go to another store" I was in shock, and very frustrated at this point. I waited some more which was now 6:10. Growing with frustration and not seeming to care, I politely interrupted Terry, asking if it was just himself and Robert in the store, which he politely acknowledged 'Yes'. Robert then finally acknowledged us to make the return while Terry was seemingly processing an order for this customer to ship to her house. While making the return, he stated that "If you have any questions, my name is Robert Saunders" After processing our return, we exited the store and that was the end of our visit. I am extremely dissatisfied with his tone and demeanor of which he spoke to us to process a return. It is wildly unacceptable for a customer to be in a location and to tell them to go to another store. Additionally, he said it in such a manner that was demeaning. There are a multitude of ways an employee could communicate patience and to ask the customer to patiently wait. Which was not how we were addressed or noticed. read more

I was looking to purchase multiple little things for some routine maintenance on my pickup (air filter, wipers, brake fluid). After getting my vin #, i was told go get my wiper blades and brake fluid off the shelf myself. Of course I grabbed the wrong wiper blades and went back to get the right ones, but didn't see them. The salesman came over and didn't seem too happy. So when we got back to the register, I said you don't seem to have time for this. He said they were short staffed and yesterday's closing shift didn't do their job. So I said that's fine I'll put everything back, and then put the wipers and the brake fluid back and left the store. I choose to go to an auto parts store not because of the prices, but because of the customer service. I rate this customer service poor. My recommendation- go to the Advanced Auto across the street. I did and received the customer service every person should. read more