This AutoZone does not accept returns on tire chains. I repeat, this Autozone does NOT accept returns on tire chains. Autozone's return policy according to the register receipt and what is found online allows returns for all goods, as long as they are new and have not been used, up to a 90 day time period. This is also what is reflected online on Autozone's website. How did I find out that this location doesn't accept returns on tire chains? I had purchased a set here and didn't wind up using them. When I came in to return them, I was informed by the staff that Autozone accepts all returns except for tire chains. I asked the lady who was assisting me what policy or documentation that stated that Autozone doesn't accept returns on tire chains... and she could not produce anything. She told me that is what her district manager told her, and that no exceptions could be made on her part. She told me to call her district manager to inquire about the hidden policy. My question is, how can you institute a rule without having any documentation? Especially when it goes against the company's own return policy online and on the register receipt. If a store is going to make any rules about what can't be returned (especially if it goes against the company's own PUBLISHED policy), it should be written down and made known/aware to all purchasing customers. How can you institute something that is just based on hearsay and not written down through a policy/procedure? Look, I wouldn't be as upset as I was if there was actual proof (documentation, policy/procedure) to substantiate the store policy... but there wasn't. For travelers coming to Seattle, requiring tire chains.. AVOID this Autozone location! Lack of transparency on store policies is a NO go for me, and a representation of poor customer service. read more

I had an amazing experience today with Stephen W. he was super helpful and knowledgeable of the parts I needed for my car. Most importantly he cares about the safety of his customers and staff, he made it very clear you need a mask in order to enter the business which made me feel super safe being a shopper. We need more staff like him. Thank you Stephen ! read more

Just encountered one of the rudest employees at one of these stores I've ever been to. I've been a customer of autozone for well over 15 plus years. Right off the bat this tiny ginger girl copped an attitude as if I was inconveniencing her by asking for a particular part for one of my vehicles. Frustrated by her attitude, I said forget it, I'm sure Oriely's which is literally right across the street will be happy to take my money. Good job ginger midget, I will never do business with Autozone again. read more