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    AutoZone

    5.0 (1 review)
    Closed • 7:30 am - 9:00 pm

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    6 months ago

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    Pars Auto Service - Pars auto

    Pars Auto Service

    (20 reviews)

    Sahand's customer service is horrible the owners son is so disrespectful. Also how do you as an…read moreauto repair shop after you've service the automobile that's traveling back to New Jersey(their located in Towson Maryland) not do a diagnostic test prior to having the customer come to pick up their vehicle? After which, the car is being driven and the engine lights comes on. So now you what to charge another fee Pars Auto service despicable and disrespectful son at front desk DO NOT TAKE YOU CAR TO PARS AUTO!!! Very rude and disrespectful.

    I am writing to formally express my profound disappointment regarding a recent service experience…read moreat your establishment. My interaction with one of your employees, Sahand, was particularly concerning and significantly impacted my perception of your business's professionalism. During our conversation, I noted several inconsistencies and what appeared to be misrepresentations regarding the required services for my vehicle. When I attempted to address these discrepancies, Sahand's response became notably argumentative and uncooperative. I was later informed that Sahand holds a familial relationship with the owner, which, regrettably, amplified my unease about the situation. Following this challenging encounter, I sought a second professional opinion for my vehicle from an independent mechanic. Their assessment revealed substantial differences in the diagnosis and recommended repairs, leading me to question the accuracy and integrity of the initial evaluation provided by your shop. Based on this experience, I find myself unable to recommend your repair services to others. I believe that a renewed focus on comprehensive customer service and conflict resolution training for all staff, particularly those in direct customer-facing roles, would be highly beneficial in ensuring a consistently positive and professional experience for your clientele.

    AutoZone - autopartssupplies - Updated September 2026

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