Andrew assisted me and was GREAT, especially with communication. My air conditioning wasn't…read morebroke. However, it was a bit slow in cooling off the car, not anymore! I will be back for other maintenance work!! Price was good, the coupon helped!

My daughter's car cut off on her a couple of days ago. She decided to take her car to Pep Boys to…read moreget it checked out. The person who waited on her told her to drop her car off the next day, put the keys in the dropbox snd when the store opens at 9 am someone would look at it. The next day that's exactly what she did and went to church, had some lunch and decided to call to see what the problem was since she didn't hear from them. The guy that answered the phone told het he never checked the car because he thought she was a customer who had just walked out of the store around the time she dropped it off. That makes absolutely no sense. He called her back and told her it was her alternator, $700. And she needed one of her tires fixed. He didn't take time to check her warranty and charged her for the tire repair. She had to ask him to check her warranty. He was totally nonchalant about it. We decided to go to another repair shop. It wasn't the alternator, it was the battery!!! Unbelievable

This place is amazing, I will never take my car anywhere else. They are honest, quick and reliable!read more

Hollenshade's, what happened? I've been a solid customer for 20+ years, I take good care of my…read morecars, and I've always trusted your shop to do honest work. Like everybody, I waited patiently in your thimble-sized office, navigated your comically undersized lot, and quietly appreciated the humor of your staff through the years. Thank you for that. So why today was I met by two new faces at the service desk with such a strikingly different attitude? I was surprised to hear oil changes require advance appointments, and you now prefer online. I mean, sure, I can do that. But when did that change? And why was a technician I've never seen before so condescending about it? He was downright hostile. Then the other guy chimed in and accused me of interrupting him. Honestly, gentlemen, I asked myself, "Is it worth it to schedule an appointment with you, if I know it's going to be you calling me to tell me any additional work that may need to be done? Do I trust the two of you?" The answer in that split-second moment was no. The arrogance, sarcasm, and belittling behavior by this pair made me realize I wouldn't trust these two to be the communicators of my mechanic shop. When I asked where the two old guys went, Kyle said with a smirk, "They went where all old guys go." Um, did they die? No, they retired, thankfully. Old guys from the desk, you are missed by your customers! Maybe it's the same great mechanics working behind closed bay doors at Hollenshade's, I don't know. Two guys I've never seen before told me things about how the business works that I've never heard before and treated me in a way no one at Hollenshades ever treated me before. Which leads me to the conclusion that this is not the same Hollenshade's I've trusted for over 20 years. I'm genuinely disappointed that I need to find a new mechanic. I honestly don't know what's happening at Hollenshade's anymore.

Called to schedule an appointment for an oil change on my 987 Cayman, showed up on the day and they…read more got me in and out in less than 90 minutes, cost was around $290.

Beware of this shop and GT performance they are crooks. just go to hunt valley cars and coffee ask…read morearound to any Porsche owner who have used them. They are very arrogant and totally lie about times to fix your car and what they can fix. beware there is a new shop in Fallston blowing them away. go see Tyler if you want Honest car repair definitely not theses guys.

A good, honest auto mechanic is hard to find. I made an appointment to get my Maryland State…read moreinspection. I told the gentleman I might need front brakes. He said they only do brakes the right way and told me what it would cost, but also said I probably didn't need brakes. I don't know what he did, but my front suspension is tightened up and I didn't have to pay for a brake job because I didn't need brakes. I am so very grateful .

S & L has always done a great job maintaining my vehicles. They take the same care with my 13 year…read moreold car and my 5 year old car. They've always been communicative, honest, and fast.

PLEASE PLEASE PLEASE! Don't use this business! I brought my truck in for ROUTINE maintenance,…read morenothing was wrong with my truck. It was just time for my regularly scheduled oil change and alignment. I I was told along with the oil change and alignment that I needed a new air filter. I was told they had the parts, but I sat waiting for the part's for two hours. They didn't bother saying that's why my car wasn't ready. It wasn't until I stood up saying I'll come back for the filter that the part guy showed up. I took my truck home and the very next day I notice when I started my truck, it was sputtering. I didn't think anything of it until I noticed it was becoming more and more persistent everyday. Then I noticed when I got on the beltway my truck was struggling to accelerate and vibrating. I'm thinking what is going on. I called the owner back and told him what eas going on. He said bring it back. I told him i just started a new and will call when I can take a day off. Over the next several weeks I started to realize it was the oil. They put the wrong grade of motor oil in my truck that's why my truck was sputtering at start up and while idle. I called the owner and told him that i think they put the wrong grade of motor oil in my truck and explained why. He immediately got defensive. Saying they put the right grade in according to the instructions. I told him but my truck was fine and this was not a problem. He said to bring my truck in but if that's not the problem then I'll have to pay extra. How much you want to bet even if that was the problem they wouldn't admit it. And would probably charge me for unnecessary work to cover up the mistake. I said my truck is worse off than it was when I brought it in. It's the oil, mistakes happen. We argued because he didn't want to admit that it was the likely problem. I took my truck elsewhere and had them change the oil to full synthetic, which is what the maintenance schedule says is the required grade. Well, you guessed it, after the new changed oil , my truck is purring like a kitten. NO SPUTTERING!!! NO VIBRATIONS!! Pars put the wrong oil in my truck that could have caused serious damaged to my engine, if they didn't already. I'll have to wait and see. So, lesson learned, i dont care how many years a business tout family business or experience, they are hiring non skilled workers working on your vehicle. THIS WAS ROUTINE, I COULD HAVE GONE TO JIFFY LUBE AND GOT THIS KIND OF EXPERIENCE OR BETTER. ******PARS IS A NO GO****

A complete waste of time. I have been there twice. Each time I was told that they could not fix my…read morecar and I should take it to the dealer. Instead I went to another local import repair shop and I was home in an hour with the job finished.