I recently stopped by Advance Auto Parts located on Kempsville Road and Volvo Parkway to pick up…read moresome parts for my aging vehicle. They have a great selection of parts available and the friendly staff is amazing to work with to help you get the parts that you need to make a repair.

Customer service was horrible. I ask to check my car battery and the technician was rude and nasty…read more He did not want to help me so I left and bought a battery at the next auto parts store I came across. I would not go there.The guy behind the counter Hayes his job and blames the customers

In my bereavement, I forgot to replace my gas cap. When I went back for it later that day when I…read moreremembered, it was smashed. Not only did they have the part but one of their workers attached it to my car so I won't lose it again. The kindness was appreciated so much, especially while grieving.

I just left this location, I left Chesapeake on a jump. Today was another hot day of the 4th of…read moreJuly weekend. Adam was finishing up helping another customer in the parking lot and immediately jumped into helping me. He made sure my situation was resolved. I trust that this business knows that they have a gem. The last time I was here, another gentleman helped me with my windshield wiper blades.

I knew I was due for an oil change any day, and my maintenance reminder light came on, and of…read morecourse, as a busy mom and full time student, I ignored for a few more weeks. I ended up finishing an errand up early and had the time, so I pulled into the Jiffy Lube at 1400 S. Independence for the convenience of it and I'm glad I did. They weren't very busy at the time, so I had the whole crew working on my 2009 Toyota Prius. It turned out that the engine filter previously put in by another company had been installed so improperly that it had been severed in two places by the casing. I had them change that filter, as well as the cabin air filter (which was full of pollen and leaves during the crazy Virginia spring). The part they needed wasn't in stock, but they ordered it and had it delivered while I waited in the cool air conditioned office. All that and got my oil changed all in just under forty five minutes. I'm so grateful to Allen, Raymond, Chrishaun, and Dakota for the excellent service and information they provided and plan on coming back in the future.

Was a great experience. I was able to be fully taken care of and even given a few discounts that…read morethe employees added to my total with deals their company was running that I didn't even know about. Very helpful.

Excellent service, honest people. They have serviced our vehicles for over 20 years. Shout out to…read moreCasey, General Manager.

Appointment time was meet and service completed efficiently.Service advisor Danny was very helpful.read more

I had a tire blow out on me and had an issue replacing the tire. I took it to the family mechanic…read moreand Nicole is an absolute blessing. My mom has been taking her car there for years and I understand why. The way they treat you is so special they make you feel like family. They listen to your issues and concerns, ensuring they give you exactly what you need. The tire hit something on the road it they put it on the screen and went over everything that happened and made sure I understood. They also cleaned the car and other tony things to enhance the experience. The price was amazing and too tier service. I highly recommend this place to everyone. In these tough times it's good to find a place with amazing service and spectacular prices.

Great service at a reasonable price!!…read more They will pick up your car and bring it back so you don't have to leave your home if you don't want too. They give you an itemized estimate after giving your vehicle a "physical". Then you decide what work you want them to do. When work is completed they wash it and deliver it back to you with a itemized receipt. Highly recommended First Landing Auto Care.

I took my hybrid car there knowing ahead of time that it was having battery problems. The owner was…read moreextremely condescending in his tone towards me when speaking & then he charged me $267.33 to let me know that I needed a new hybrid battery after he supposedly ran a full diagnostic evaluation on my car which I specifically requested of him since he charged me the aforementioned amount but that I ultimately never received from him. He insisted that I pay for my car before having it towed back to my home which was fair but he was supposed to have left the key along with the diagnostic report in my car which he didn't & of course I found this out AFTER having called AAA to go & pick up my car to have it towed back to my house so I went there for nothing & had to go back a second time to retrieve my car. The owner is a crook & a sham artist & gives mechanics a bad name. I'm never taking my car back to this raggedy ass unprofessional "business". I highly suggest staying as far away as possible from this mechanic/locksmith. There was absolutely NO value gained from having exposed myself to this clown & his shady establishment. to the owner .

These guys are great, got me in and out, great service!…read more Wheel Balance Headlight Assembly Serpentine Belt Charged & and Fixed AC Spark Plugs & Coil Pressured Tires All in one day! Badasses!

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I completed an online quote request for service. Had a reply saying they'd get back to me on Monday…read moremorning. However, Monday morning came and my vehicle would not start. I had to jump it. So I came to this business requesting help and the older female was very short, very rude, and condescending while I explained my situation. Never asked for any information about me or my vehicle just asked that I leave it with no promise to get to it because they were " booked full" to which I could understand. But I could not do such a thing with a child at daycare and a husband at Work. I had no alternative mode of transportation to be sure that I would get my child at the end of his day or get to him in the event of an emergency. My issue is not getting service immediately. I in no way feel entitled to demand same-day service. It was the attitude of the individual that was really offputting for someone who is the face of the business when you walk in. Next, she became very frustrated with what I was explaining, and she said they would not be able to get to my vehicle until Thursday. Which I replied we will be out of town then. She then said something along the lines of I don't even know I can't help you anymore and directed me to the person sitting behind the computer who also said "I don't know either. I just got here." The business had been open for nearly an hour at that point, it was almost 9 AM. The entire interaction was discouraging and borderline demeaning. Additionally, these people don't know who I was they never asked for my name or anything and at this point, I still have not received any email back about scheduling a potential appointment for service. I went down the street to Firestone anyways, and was helped immediately but people much nicer who talked to me with empathy and respect. Something I did not receive at great bridge auto.

I always have the best experience at this Valvoline location. I arrived on a Saturday around 2:30pm…read moreand there was one vehicle in the station ahead of me. Since it was taking a little longer than expected to complete their service, they asked if I could move to the other lane so they can service my car. Once I was in the lane, I was pleasantly greeted and asked a few questions regarding my mileage, oil preference, etc. Just FYI, Valvoline always has coupon codes for synthetic or conventional oil changes. Who doesn't like saving a little money lol! They also perform a maintenance check on your car as well, which is nice. In less than 20 minutes, my oil was changed and everything was complete. One of them even helped me reset my service light in my car, which I really appreciated. The staff are always extremely pleasant and friendly! I will definitely be returning for my next oil change!

Very well run. Friendly and fast. No wait and you don't even need to get out of your car.read more