Great service at a reasonable price!! They will pick up your car and bring it back so you don't have to leave your home if you don't want too. They give you an itemized estimate after giving your vehicle a "physical". Then you decide what work you want them to do. When work is completed they wash it and deliver it back to you with a itemized receipt. Highly recommended First Landing Auto Care. read more

I had a tire blow out on me and had an issue replacing the tire. I took it to the family mechanic and Nicole is an absolute blessing. My mom has been taking her car there for years and I understand why. The way they treat you is so special they make you feel like family. They listen to your issues and concerns, ensuring they give you exactly what you need. The tire hit something on the road it they put it on the screen and went over everything that happened and made sure I understood. They also cleaned the car and other tony things to enhance the experience. The price was amazing and too tier service. I highly recommend this place to everyone. In these tough times it's good to find a place with amazing service and spectacular prices. read more

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I highly recommend this auto shop for repairs! They were very timely and kind. Took the time to explain my options and what was going on with my car. Repairs took less than 24 hrs, and the estimate was right on the money. They even went the extra mile to provide a car wash after repairs were done. read more

Dropped off my care for a state inspection. Was expecting to wait per the conversation when I booked, but they have no waiting area. They did, however, drive me home for free and pick me up later. As a woman, I braced myself for the hard upswell when they called and what I got was a gentle consider fixing this. So appreciated! Very nice, professional and I even got a little thank you goodie bag. read more

First Landing Auto Care at Thoroughgood - Goodie bag - Auto Repair Near Me - Virginia Beach, Virginia

Best customer service, attention to details, reasonable price. Not only they schedule repairs but also the state inspection as well, which is a luxury in my opinion. Oh, and by the way they pick up and drop off your car with NO extra charge. I highly recommend this place for all of your car needs. read more

Had my vehicle inspected at first landing they were awesome! Flexible with appointment, fast service and repair report was the best I've ever seen! All-inclusive and very detailed immediately after I picked my car up! Will be returning and have already recommended them to several ppl including family! read more

I have taken my 2 cars to this Shop for 5 years. 1st car is a Type C 2013 Prius, and second being a 2006 Mercury Marquis. I always get an upfront estimate. It comes with a full breakdown of all Issues found with pictures. I have had the car brought to other shops before the work got done to compare issue's found. I stopped doing that because the estimates were similar. there quality has always been 5 star. They advised me to Change the strut's on the Toyota Prius. Best advice Given. John S and Michelle L. read more

The staff are very friendly and helpful. They have a quaint waiting area with fresh brew beverage options and healthy snacks. In listening to the staff assist other customers while waiting they seem to show genuine commission and are willing to go the extra mile to assist based on the service needs. They offer a loyalty program and free net service while you wait. A nice local business. read more

First Landing Auto Care at Thoroughgood - Tasty beverage options and healthy treats while you wait! - Auto Repair Near Me - Virginia Beach, Virginia

Do not recommend. Charges more than a dealership. Wanted over $200 to change a filter. Dealership quoted me 70 for the same job. Recommend you avoid. read more

Female customers beware‼ I went in for a state inspection and failed because my tires were getting worn. What could have been around $300 at any other shop ended up being $917 to replace three tires for a normal sedan, not even anything fancy. How in the world these people got the idea to upcharge something by $600, I have no clue. The lady at the front desk, her name is Nicole, when she told me the price and I told her I'm going to take my car to another shop, she hung up the phone before the conversation even ended. I ended up doing just that, taking my car to another shop and only paid $387 for them to install three brand new all season tires. Again, this place was going to charge me $917 for this. These people are out of their minds, trying to make money out of anyone that appears to not know too much about cars. read more

By far, my experience with First Landing Auto Care Thoroughgood was the worst among any repair shop I have used in my adult life - period. They broke my car, refused to take ownership, set up a long list of barriers to agreeing to compensate, and once, complete, they did not compensate for damages. Specifics - A First Landing Auto Care mechanic, while performing a routine safety inspection, caused substantial damage to my Infiniti Q50's display control unit (DCU). Before taking it in, the car's display always worked. Immediately after they returned it, the DCU no longer functioned and would remain in that condition. After bringing the issue to the manager's attention, she asked me to take many steps before their shop would consider repairing the car or covering the damage they caused. The manager recommended I take my car to the Infiniti dealership to see if they could fix it (done), asked for a determination from Infiniti as to the cause (done), then she asked that I seek compensation from Infiniti (done). Ultimately, I received confirmation from an Infiniti mechanic and the service manager stating that First Landing very likely caused the damage, as well as confirmation that replacing the DCU was the only option to address the issue. The manager at First Landing then asked me to provide a repair quote. Once I had cleared all of these hurdles, she said she would speak to the owners who were (conveniently?) unreachable. She said she would get back to me that week and then never responded. Recommendations - Never use First Landing. If you do and they break something, don't fall for their slow roll techniques as I did. Bottom line, First Landing caused $3,978 in damage and then disappeared rather than taking ownership of the problem they caused. Never use or trust this dishonorable company. read more

This place was an absolute joke I agreed to the original pricing for them to provide me a quote on some repairs and then when I decided to take my vehicle elsewhere they try to charge me an additional amount for looking at my vehicle that I did not agree to. If you go here get a copy of that paper that you sign with the prices on it so that they cannot just write in whatever they see fit. When I brought up my concern to the "gentleman" that helped me. He instantly got very defensive and tried to talk down to me like I was an idiot. When I asked for the paper I had originally signed he tried to tell me that I couldn't see it until I paid for the services. All-around very shady way to go about business. They quoted me over $6000 worth of work that was completed at another shop for under $2000 read more

Took my wife's car in for an inspection. They said the right rear shock was blown. Not the case, I assume they noticed it was a woman's car and decided to try and get one over. There is nothing wrong with the shock at all, I have over 20 years mechanic experience and showed them that it wasn't busted yet they still wouldn't pass it. They have lost this customer for all future business. read more

This business is worth more than 5 stars! Customer service is everything to me, and it's not always easy to find. I called at 8am after finding that a screw in my tire had been the culprit of a slow leak. Dave immediately took a look and let me know that it wasn't able to be patched, Mike jumped on the computer and found a replacement tire locally, and had it ordered within minutes. They put my donut on, sent me on my way, and called back at 3pm to let me know that the tire was mounted and to stop in to have it put on. Fair pricing, fast work, and top-notch customer service! They made an inconvenient situation pleasant, and I am so happy to have found a local, family-owned business to help me with any future automobile needs. read more

**MILITARY PERSONNEL** spread the word! *DON'T BE FOOLED* I went to get a inspection and the report came back very detailed and it looked like they did a great job. Then they said my car failed because my front marker lights were out and said it would cost $86 to replace them. I asked why it would cost so much to change out TWO LIGHTBULBS and they replied with "the bumper has to be taken off so labor and the the bulbs are $10 a piece. They thought I was a fool so I declined and later looked through my car manual and found out all I had to do is pop my hood and reach in and pop my lights out (a simple twist and turn) and replace them. I went to auto zone to get the bulbs which were TWO FOR LESS THAN $5. *they will try to get away with it if you let them* I spoke this the Owner about the situation , Rob and he just smiled the entire time and said "thank you for the feedback" .. wow read more

Female customers beware! This place will overcharge for repairs and take advantage if they think you don't know better. Terrible customer service also. read more

Nice people but shady. Not sure if the shady ones are the mechanics or all of them, but i wouldn't trust them.. went in for an inspection and i know enough about cars to know that they were trying to play me. Quoted me 2200 dollars on repair in order to "pass inspection." I took it to a different shop and got it approved with a couple minimal purchases. I even asked the other shop to look into the damage they said my car had, and they ran some extra tests and still said my cat was fine. Seemed like they were trying to take advantage of me not knowing anything because I'm a female. Won't be going back. read more

I cannot express enough the super friendly and personable staff at this establishment!!! I now can say after owning my vehicle for 17 years I am finally comfortable with the service I received and future service I will be receiving from First Landing Auto Care !! I am extremely pleased and satisfied with every aspect of my visit! I am so impressed with this establishment and I believe it began with the patriarch of the family!! Total Transparency!!!! Many thanks and blessings First Landing Auto! read more

First Landing Auto Care at Thoroughgood - Auto Repair Near Me - Virginia Beach, Virginia

The service has always been courteous professional and There is a great group that works there. They provide you with detailed information on anything They may notice with your car for future repairs. Future repairs. I've taken my cars there many times and will continue to do so. read more

Let's face it ... car trouble stresses me out. We have taken our vehicle to First Landing for State Inspections for years so when that vehicle broke down we naturally had it towed straight to First Landing. They are honest, informative, friendly and have a quick turnaround. We couldn't be happier with our experience with First Landing. read more

Absolutely wonderful company. We had some issues with our 2012 Prius and they took care of us. Their explanation of services is so easy to understand what you're paying for and what's wrong if mechanical terms aren't your thing. read more

This is a very belated review, but I still have to come rave about this place. Never before have I gone to an auto shop who cared more about getting my car fixed correctly and quickly above anything else. My husband and I had to take his car in several times over the course of a month because we just have awful luck with cars. First Landing got our car in very quickly every single time, and they were incredibly flexible with our weird schedule when we couldn't pick up the car for a couple of days. They also really seemed to care that the car was fixed properly and they put a lot of work into our car that most places would not have! Their pricing is incredibly fair, and every single person that works there is so friendly and helpful. We honestly couldn't say enough nice things about them. This is now our go to auto shop for sure! read more

This business likely fails state vehicle inspections on perfectly fine vehicles to pad their wallets with repair costs they tell customers must be made. The mechanics here are not great at assessing and fixing problems, they are more prone to unnecessarily replacing entire assemblies. Recently, they failed my vehicle state inspection for two reasons. They said the defroster did not blow hot enough air and that a headlight was working but loose. They quoted me $1,169 to repair these issues. This seemed excessive and did not have it repaired. I never noticed previous issues with my defroster or headlight. At home I tested my defroster and it worked fine. I then inspected the headlight. One of the screw heads in the assembly popped out of its plastic retainer causing one quarter of an inch of play in the headlight assembly. I noticed that by turning an adjustment screw, the screw head would tighten against the retainer again and the small bit of play would likely be gone. I returned to the shop to speak with the mechanic who inspected it, Jason. He could not explain how the defroster was working but still wasn't willing to pass it because the tiny movement in the headlight was a "serious safety hazard". He said it caused the headlight to shine off the road (a ridiculous claim). I asked him to tighten the adjustment screw to see if that would bring it to his liking. He replied he was not comfortable trying that and the only thing he could do was order and replace the entire light assembly for $230. I then spoke to Lisa, who referred me to David when I asked for the manager. They both refused to take a second look at my situation or admit to the insanity that was taking place. They stated it was out of their hands and they could do nothing for me but the repairs they quoted me. Sidestepping the responsibility of THEIR MECHANIC was a sign to me something was not right. The next day I tightened the adjustment screw in the headlight assembly, which did fix it, then took it to a different auto shop for inspection. It passed without a problem. At the worse, this business fails mandatory state inspections to prompt customers to pay ridiculous repair costs on things that are not even broken! At the best, this shop's mechanics are incompetent and not willing to do actual repairs such as tightening loose screws! For these reasons I will no longer be taking my two vehicles to this location and I advise others to steer clear of this establishment. Although I cannot prove it, this shop could be using the state inspection to intentionally exploit military customers. Without a current state inspection sticker, military members are denied access to local bases where they must work, making them an easy target. At the time, I had base stickers on my vehicle and have since taken them off so as not to advertise I'm in the military. read more

Wow, nail in the tire. You'd think I was crazy because to replace the tire they wanted nearly $300. Got on eBay, got a tire for $75, $25 local labor and there you go. Pay full retail here. Open wallet and dump cash. read more

Not a big reviewer but thought it was important this time. Asked FLACT for a diagnosis of ongoing electrical issue. I had already run a voltage test on my own and was seeking confirmation. I was not asking for an extensive analysis of all other components ......ie. not a state inspection, which they did perform in April. $166 later I have basically a repeat of the info from April and a fee for shop use. What just happened? The estimate for actually doing the work was at least double the ballpark for this area on the web. read more

Don't use these people for anything more then an oil change or state inspection. They stripped several nuts and bolts while replacing my rear brakes and serpentine belt. They do not stand behind their work, and their ability to diagnose a problem is very limited. Honesty I don't see how they stay in business. Avoid like the plague!!! read more

Car wouldn't start after my husband did some work on it. Got it towed to get it looked at. Not even an hour after they got it, we got a call saying the car needed a new engine due to the crank spinning. Got the car towed back to my house the next day. The next morning, we decided to take the starter to auto zone to get tested. Husband lifted the front end to take the starter off and realized it wasn't connected the whole time. So how did I need a new engine? Got charged for a diagnostic test, not even sure they looked at anything. read more

I would give more stars if I could. I brought in my vehicle and was hoping for a simple repair but it needed extensive repair/replacement parts. The team at first landing auto did a phenomenal job. They were very friendly, they were transparent, and above all, they were honest. They fixed my vehicle in a timely manner and I haven't had any issues with the repairs as of yet. I have complete faith in their team and I will be coming back if the need for a pro ever arises again. Huge shoutout to Dave, he made a terrible situation manageable for me. read more

I genuinely wish that I could give First Landing a good review. I purchased a used car with inoperable windshield wipers. I took the car to them hoping for a quick diagnosis and repair. They kept the car for over a week. When I went to pick it up the wipers were still broken and they presented me with a bill for $420 in labor to conduct electric diagnostics. I paid and I left. I can not recommend them and I have told everyone who asks why they are a very poor choice for automotive diagnosis and repairs. I am a retiree on a fixed income. That money I paid for nothing getting fixed really hurt. read more

After recently moving to Virginia I was in desperate need of an oil change and an inspection so I could register my car in the state. I called and was able to get an appointment the next day. From start to finish, I had a great experience. I was warmly welcomed and since I'm new to the area, received recommendations for lunch while my car was being inspected. My appointment took about 90 minutes, which was faster than I had anticipated. In addition to a one on one explanation of what was looked at in my car, I was provided a color copy and an email PDF of everything they inspected in my vehicle. I was very pleased with the service I received today and will definitely be a repeat customer!! read more

Truck was under complete warranty with three minor issues that had nothing to do with the dealership itself but from coming off the line and they worked through every issue with efficiency and when the repair shop got backed up with work, they offered me a rental to make up for it. I couldn't be happier with the service they provided me! They were friendly, sociable, and really try to take care of their customers. After constantly having to fight, barter, and argue to get ANYTHING done reasonably everywhere else in Hampton Roads, it was nice not having to do that here. I'm saying that as I unfortunately have been getting beaten around the bush, "mishaps," and rescheduling with just scheduling one appt for my Hyundai vehicle at a Hyundai dealership! Stacy was my go to girl for my maintenance needs and she is completely on her game and rocks! Hall Chevy has my loyalty for life! read more

Over many years, every time I bought a used car i would take it to First Landing Auto Care at Thoroughgood and have them check it out before I made the purchase. They advised me against one that had sludge in the oil tank it had not been properly cared for. I respect FLAC for being so helpful and honest, even though they knew I loved the car, I made my decision to get a different one. Always helpful and knowledgeable! read more

This review is long overdue, wish I could give them 10 gold stars. I was on a long trip to GA and my car suddenly died nearby in VA Beach - seeing as I was traveling and unfamiliar with the area, I had my car towed to First Landing to see if it was repairable. While they checked it out, I flew to GA...but everyone at First Landing was the best and so helpful, and kept calling with updates on my car. Plus, they generously let me keep my car on site for over 1 month until I was able to get back to the area. I could not have been more thankful! They even provided a goody bag with mints when I finally returned to move the car. 10/10 would recommend. read more

This place is a rip off. They up sell hard. The windshield wipers they replaced mine old ones with worked worse than what I had. If I would have let them do everything they told me my car "should" have done I would have paid thousands. They tried to scare me into replacing perfectly good parts. read more

Nice people but disappointed in cost and time to have my Hybrid battery Replaced. They have a Hybrid Shop franchise, but no refurbished batteries in stock. The battery had to be shipped from California and took a week (no car!) The cost was higher than I had expected based on internet research, but they are the only game in town to replace my Prius battery. The price was over $2400....but came with a 3 year warranty. The dealer wanted me to put a new battery in a 9 year old Prius (yes, just past warranty) and would only give me a ONE YEAR warranty. The new battery would be $3450 (after the recycling rebate). They also would have to order the battery pack....so I picked this place as the lesser of two unsatisfactory options. They were also very nice and friendly and did my inspection and a couple minor repairs while they had the car. Additionally they offered to come in especially for me to pick up the car on a Saturday. read more

Nothing but the best, honest, and reliable service. I've had a lot of extensive work done on my 94 Camaro and Tracy and her staff have made me feel nothing but welcome and taken care of. I highly recommend First Landing as a go to place for auto care. read more

Did an oil change (79.99) and safety inspection (16.99). They dropped me off at home while they completed the work and grabbed me when it was finished. They also gave me a quote on new tires, fluid for my transmission, and a new air filter. They seemed a little high for me though and after pricing in the area I was able to find it for much cheaper. However, they provide quality customer service and even take pictures of their assessments for you to reference without being too pushy about doing additional work. If the prices were more comparable I'd probably go back for the additional work, but I just can't afford their small business prices. Definitely go there if you're looking for some top notch service. read more

I discovered First Landing Auto Care shortly after I moved to Virginia and had to get my state safety inspection done. They are just down the street from where I live, so I was able to drop my car off and walk home. The staff, from scheduling my appointment, to walking me through what needed to be repaired (windshield wipers) were incredibly friendly and knowledgable. They give you amazing printouts of everything they do on your car, complete with pictures. When I picked up my car, they had left a little thank you note in my vehicle along with some mints. A very nice touch. Now let's fast forward a bit...I recently brought my car in for maintenance because it was due and because my PSI warning light kept going off (I checked my tires multiple times and the light would go off for about a day and then come back on). They resolved all of my issues and did the typical maintenance, but they also called me to warn me about a loud knocking/clunking they heard. They asked if I wanted them to investigate, and I was surprised, because I hadn't heard the sound, but I said okay. And this is where you should all take note and never leave your cars in my care...it was a VERY obvious sound. When I picked my car up later, I heard it clear as day. Fail on my part. Anywho, they diagnosed the issue for me AND then called my dealership, giving them my VIN, to check if my car was still under warranty (it is - I work from home - I miss sunlight). So, they diagnosed the issue for me and called a dealership for me to save me money. They could have just told me the issue and done the repairs themselves and charged me upwards of $1000. I love this place. They are honest, reliable, fast, and courteous. My husband wants to start using them now, too. A++ in my book. And did I mention you get mints each time? They're the great pillow ones. Okay the end. read more

Courteous staff, detailed 10 page report with pictures for free, fair prices, pleasant location. Would highly recommend.

Very sorry excuse for a shop. Went in for oil change, charged $88 also said $25 to rotate tires. Came back and said sorry $50 to rotate, then tried to add $37 to "dispose" of oil from the $88 oil change. When I got mad they said only $7 to "dispose" of the oil. Said it's a system "glitch". I will never have another "glitch" at this business again. read more