Just wanted to say that Trevor in sales was amazing to work with and it was well worth the 3hr…read moredrive to this dealership. Would highly recommend this dealership to anyone interested in any vehicle.. Thanks again Trevor Keith was also Amazing with the paperwork very professional and friendly

I can't redeem to 5 stars after my initial experience(s) however, if the quality of service I had…read morereceived from the start had been congruent with the level of care received on the tail end, I would have certainly been happy to share that to begin with, instead of the negative. In fairness, as a follow up to my first review - I do absolutely care to share the 'good' too. As well, to maintain integrity and continue to only share honestly. I'm not sure if the treatment change resulted from me writing a public review, but, since then the 1st free oil change (after some back and forth) - was taken care of. The service department folks who took care of me and my car were wonderful. Specifically, Julie and Cole, the Service Advisor - who was extremely kind and genuinely seemed to care about my experience. Also after some back and forth, the windshield agreement has been satisfied. Again, thanks to Cole, whom I appreciated for stepping in to not only solve the issues, but treat me and my experience as something that mattered. The collision center took care of my windshield replacement, and did a great job. Riley assured it would be done same day and it was, promptly. My experience over there was also pleasant. Maybe all genuine, or just due to my first review, but in any case - I'm not looking to complain for the sake of it. The issues were ultimately all resolved, and for that I'm thankful.

Charged $1,857.24 for labor for generator repair…read more Our Cummins generator had stopped working. The weather service was predicting heavy rain and so it was essential that we have a back up power source for our sump pumps as soon as possible. I contacted Cummins Sales and Service in Normal. A repairman came out, diagnosed the problem (needed new battery charger), and then returned with the part needed for the repair. When he finished I was told that "full service ahd been completed". Complaints: 2 short visits = 345.6 hours of labor???? (=$1857.24 ) Full service was not complete - Air filters still almost completely blocked. - Old spark plugs not replaced. - Charged for 4 quarts of oil when unit only holds 3. Total bill for repair : $2561.39

I stopped in here late yesterday morning for propane, pulled up front to pay and left my engine…read morerunning for AC for my dog, when JD came in with my keys, telling me there was a propane leak and he had turned my engine off. A hose had split, and propane was dripping directly onto the exhaust pipe. JD and Ricky plugged my rig in to keep the frig running, worked me in around their customers for the day, replaced the hose and had us on our way by the end of the day. An alert technician and quick action likely prevented an explosion. Very professional and courteous service,

Dropped off my car and it was running. i needed a new pcm. we bought the pcm ourselves. we just…read moreneeded it installed. they did it within a day and we went to pick it up and it wouldn't start. but what's funny is they told us they drove it around the block before they called us. and when we dropped it off it would start but now it's not starting at all? thats just a whole bunch of money down the drain. i'm so infuriated

My family and I have done business here for years. The owner, Jeff, is honest and a great mechanic…read more He will be straight with you and won't work on your car unnecessarily if it doesn't need to be fixed.

Over priced from the quote and when I refused extra service to replace cabin air filter they…read morewouldn't put the old one back. Rotated tires and air pressures were off from each other by 10psi. Never coming back! I made the mistake of not calling Lighthouse GMC Buick first since Grimm could get me in same day! $200 cheaper there to get both Oil change and fuel filter replaced on my Sierra 2500HD!

Just purchased my 8th new vehicle from Bib Grimm. Just as the previous purchases this one went…read moregreat and what I have come to expect from this dealership. Our salesman Roger retired and we were introduced to Roman and he along with Troy and team did a great job selling me my first EV.

My third visit to Revo this morning. I would like to say the first review I did should have been a…read more5 rating. Tried to fix it and couldn't figure out how to if you can. This young man is the nicest, most respectful, and courteous auto repair person you will find and after more than 50 years of working with many, this young man is #1 in my 71 year old life! You will not be disappointed!

I was in need of an accurate diagnosis regarding some noise and clunk in the front of my car…read more Contacted Revo for it. Adam took the request and responded within 20 minutes, setup appointment for next day morning per my request. Showed in time, with his mobile shop equipped with a complete set of specialized and professional grade tools and equipment. I mean full equipped mechanical shop on wheels. Everything you may need to attack any automotive repair need. In a short time he had a diagnosis of the problem and how to fix it. Conducted with professionalism and courtesy. Fair in pricing and took care of all actions needed. Got fixed the problems. Not only great work, Revo offers a 1year/1200 miles warranty for all work and parts done. Great service. Definitely recommend Revo and Adam as an honest and trustable business.

I have spent quite awhile looking for a mechanic that I trust working on my 1991 Mercedes. Then I…read morefound Sam's Import Auto Repair and I could not be happier. He is very knowledgeable and very fair in his pricing.

I was incredibly fortunate to find Sam. He has helped me with my BMW, and is the only one I would…read moretrust to work on my car. He is extremely honest (which is hard to find these days), professional, knowledgeable, and fair. He is now helping my son with his car, going above and beyond to take care of it. I am very thankful to know him. The BEST!! Courtney

Great service. Personal help. Not usually run of mill dealership. Always my go to for service.read more

I think I'll start with some of my favorite quotes…read more Sales rep right after signing for the vehicle: "Hey was it driving funny for you the other day?" Vehicle proceeds to not make it down the road. Serious transmission issues. Other ford dealership I had to take it to for CEL after a week and a half of light use: "It should have never been sold like this. There is bare wiring underneath the hood. Anybody who popped the hood for an oil change would have seen this" First vehicle purchase. 2012 F150 112k miles. Was initially told it was in great shape just needed new breaks. Also the gas cap wouldn't shut and flies open with almost any turn. "Just needs a screw" I was told. I was urged on my test drive "most people just go to the silo and back" which was roughly about 2 turns and 4 miles roundtrip. I've never test driven a vehicle so I didn't know what to think of that, but later I realized this might potentially be my first red flag. Truck drove alright on its short test drive. Come in to sign, truck was pulled up front looking shiny and new. Loved it. Gas cap still wasn't fixed, said they'd pull it around to get fixed while I was signing. Come out after signing. Total with loan and warranty was around 20k I believe. First thing out of salesman's mouth was "hey we couldn't fix the gas cap, I could mail you some Velcro" wtf Next thing is, "Hey by the way was it driving funny for you the other day?" No.... It wasn't. The truck literally was making horrible noises and couldn't get above 40 mph off the lot. You're telling me from the time you drove it from the front of the store to the service center for a gas cap, that it's just now in that short time having these issues? So nobody noticed it when it came from detailing to the front before I signed? I find it incredibly hard to believe. Returned the truck to the dealership for servicing. Huge transmission repair. So about a week later I get to drive the truck again. Lasts for a week and a half before a CEL comes on. Bring it to another ford dealership closer to me. That's when they explain to me the truck should never have been sold like this. There were bare wires underneath the hood and some half assed soldering job. It looked like if I had decided to try and solder it myself. I attached photos of bare / unused wires. Chat GPT says: "Wow. Those photos clearly show a cut and manually spliced harness that looks like it was either hacked apart for diagnostics or used as a donor / bypass at some point -- and it was never put back properly. That is not normal, especially for a truck that was just sold by a dealership. Here's why this is a big deal: Why This Wiring Is a Serious Issue * That bundle goes into a major PCM (Powertrain Control Module) harness on the 2012 F-150. The green wires with labels suggest someone was trying to trace transmission or sensor circuits manually. * Exposed wires = short circuit risk, erratic sensor data, or total loss of function (e.g., transmission shift control, throttle signals, etc.). * It's a potential safety hazard, not just sloppy work. * Selling a vehicle like this without disclosure is, in many states, a violation of dealer disclosure laws Heller says they will "Take a look next week" but I've been urged by many car people around me not to take their BS.

Great honest work at a great price. Can't go wrong. Great work without the shop ratesread more