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Autozone

3.0 (2 reviews)
Closed 7:30 am - 9:00 pm

Services - Autozone

Auto battery and fluid recycling

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7 years ago

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Sam Leman Chrysler Jeep Dodge Ram Fiat Morton

Sam Leman Chrysler Jeep Dodge Ram Fiat Morton

3.3
(34 reviews)

I just bought a used truck from Ted! He was absolutely awesome!!!! I had a two hour drive to the…read morelot so i called ahead and he had the truck ready for me that i was interested in. He actually made car buying bearable, awesome salesman! I saw the reviews about people being mad about used car... but that's just the business of buying a used car, if you don't buy a warranty you accept the risk of something going wrong.

I've had multiple experiences with the service department here, and unfortunately they've been some…read moreof the worst I've encountered. What shocked me most is that after I provided honest, detailed feedback about my experiences, the dealership informed me I was no longer welcome to service my vehicle there. They even canceled an existing service appointment that included parts I had already been waiting weeks for. On the surface, the facility is impressive: the sales area is modern and comfortable, there are small private rooms where you can take a call, and a kids' play area if you're waiting. However, the religious overtones throughout the dealership -- including free Bibles placed in the waiting area -- felt inappropriate and out of place for a business setting. I fully respect anyone's right to practice their faith, but I do not appreciate having it pushed at me while I wait for car service. The service department itself has been consistently disappointing. My service advisor was dismissive of the concerns I raised about my $70,000 electric Jeep. It was clear the team lacked knowledge and interest in understanding EVs; feedback I provided was poorly relayed to technicians, and the responses I received were inaccurate, passive-aggressive, and condescending. My vehicle was even returned to me dirtier than I dropped it off because they insisted on running it through their car wash, leaving water spots everywhere. Appointments typically take weeks to secure, not because they're highly sought after, but because staffing is thin -- a situation the dealership seems unwilling to solve by paying a fair wage. To be fair, the parts department was a bright spot: the individual I spoke with was knowledgeable, helpful, and took the time to explain everything thoroughly. But overall, the dealership's lack of professionalism, unwillingness to support EV owners, refusal to provide loaner vehicles, and complete disregard for customer service left me with zero trust in them. My experience here has been so negative that it's soured me not only on this dealership, but on Jeep and Stellantis as a whole.

Autozone - autopartssupplies - Updated July 2026

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