We would like to share a review for Avalon Flooring, from our experience. We visited the Langhorne, PA Avalon showroom and worked with Jennifer Winterborne who is one of the Sales Reps at that location. We had a very pleasant experience working with Jennifer. She was very professional, patient, kind, attentive, and helpful. Something hard to come by these days, unfortunately. We would recommend working with her as we plan to again in the future. With that said, we hired Avalon to install an LVP floor for our main living area, about 1000 sq ft. Afterwards, we noticed some issues with color bunching in certain areas due to a lot of color variation. We called the service team at Avalon and they connected us with Heather Finby who is the "Field Installation Manager". Heather listened to our issues we were having with the floor and set up an appointment to take care of the this. Heather was there the whole time at our house along with Eddie (installer) and his team to make sure it was done correctly. Unfortunately there was some chips and cracks throughout most of the entire floor. Back on the phone with Heather and once again she listened to the issues we were having with the floor. We had Heather come back to our house for an inspection and it was best to replace the floor! Heather setup a time for a whole new install with Eddie and his team. Heather was back again at our house and she wanted to be there the whole time to make sure it was done right but more importantly that we were happy and satisfied 110%! I have not seen customer service like this in over 20 + years! Heather was excellent! She went above and beyond! She listens to her customers and comes up with plan that works! More importantly Heather is very sincere and takes pride in her job. Avalon is lucky to have such a great person on their team representing them! We have not seen customer service like this in any other floor store and we visited several! We will return to Avalon for future projects! Eddie and his install team were very professional and hardworking. Always asked us questions during the install to make sure we were happy with the layout or our opinion. Eddie and Heather worked together as a team and always agreed on what was right for us the customer. Everything went to plan and we are happy with our brand new floors! We absolutely love our new flooring!! Thank you for your amazing customer service and thoroughness. Avalon took care of us and went above and beyond and exceeded our expectations! Looking forward to working with them on our next project in future and hope to work with Jennifer, Heather and Eddie again! Excellence! Thank you Avalon! -- Tom and Denise read more

We purchased a laminate floor from Avalon approximately three years ago. it was installed as part of a kitchen renovation - the install was done by contractors we hired. Recently, the floor has been breaking apart. We had a contractor, not the contractor who did the kitchen renovation, look at it and he suggested pursuing a warranty claim. We thought after three years, we would be out of luck. Avalon, we discovered, has an employee dedicated to pursuing warranty claims. They were outstanding!!!! We will be reimbursed for the cost of the floor and for the installation of the floor. Apparently, the manufacturer had a bad run and is honoring warranty claims. Avalon kept us updated every step of the way. We would highly recommend Avalon. read more

I can't say enough about kitchen and bathroom designer,Jen Clark, at Avalon tile and flooring in Warrington, Pennsylvania. I went to the store with only a basic idea of what I was looking for. Jen spent an enormouse amount of time with me. She listened to my likes, dislikes, style and helped me select the perfect tile for my kitchen floor and backsplash. My kitchen turned out absolutely beautiful! The complements never end! My next home renovation was a bathroom. Once again Jen helped me select the perfect tile and vanity. She definitely has a great eye for style, design, color, and texture, all while keeping the price within my budget! Excellent work Jen!!! Thank you! I'll be calling you again soon!!! read more

We have been customers of Avalon for a long time and for numerous flooring projects. The reason we keep doing business with them is due to many factors. First off, the representative we have worked with Lumni, is extremely knowledgeable in all facets of flooring. He will take your project ideas and make them turn out perfect. He takes the time to understand your needs, makes suggestions, and leaves nothing to chance. Avalon's product selection is excellent, no matter what type of flooring you are selecting. Great communication on the status of your order, and quick and easy pick up, if you are doing that. Very helpful warehouse personnel. Highly recommend Avalon for any home project you are doing. read more

Purchased LVP flooring, subway tile and an accent tile for my backsplash. I worked with Alison Hammond. Had a great experience with Ali. She was very helpful from the beginning helping me choose tiles that would coordinate with my cabinets and countertop. Shortly before my flooring was to be installed, we learned from the supplier that my choice had been discontinued. Ali worked closely with me to help me select a new floor that she knew was in inventory and had it shipped to her store quickly. Because of Ali's expertise, there was no delay in my project and my flooring looks beautiful. Thanks for a great experience, Ali! read more

a wonderful new porcelain tile floor was installed by Reggie in our very large family room and kitchen. the work was done in the exact time frame according to the exact schedule. Reggie was dedicated, kind, extremely helpful and exacting. I watched the whole job from start to finish and it was perfect. Reggie accepted nothing unless it was perfect. the guys arrived with masks, of course, and were courteous and thoughtful throughout the entire 6 days. thank you Avalon... Ryan, Reggie, Reggie's partner... thank you all. every time I walk into these rooms I am struck with the beauty of this fabulous material... read more

I purchased some tiles from Avalon. My salesman Lumni Shurdhiqi was very helpful helping me with what I needed. Lumni was everything you could want in a sales person- patient, informative, and kind. He offered great advice and worked with the company for me on the order. I was able to find the correct tiles I needed and within short period of time I was able to walk out with my needs. Lumni took the extra steps to make everything right and I am most grateful. A very positive experience Thank you very much Lumni ! Ekrem read more

We had a great experience with Avalon from the selection to pricing, scheduling and installation! Our sales person was Michael Brennan. We started out at Home Depot then Lomax and were not happy with either of them. We chose a vinyl flooring and had it installed in our downstairs foyer, powder room, hallway and kitchen. They had to remove hardwood flooring and two layers of laminate flooring in the kitchen. The installation was done in one day. I continue to recommend Michael and Avalon to my family and friends. read more

I worked with Doreen G. at the Warrington, PA site. She patiently helped me choose just the right tile, grout, threshold and accessories for my bathroom floor and walls. The multiple options can be a bit overwhelming. She was extremely knowledgeable about the pros and cons of different types of tile and collaborated with my contractor to ensure the specifications were correct. I had worked with her in 2019 to select tile for my 2 other bathrooms and she was just as helpful then. read more

Hess Contractors Inc. has been sending our clients to Avalon Flooring in Warrington for many years. The sales rep Dorene Gramlich handles our clients with their selection process. She has helped so many people to achieve the look they wanted with her suggestions. We work closely with Dorene and the supportive staff when needed to order accurate quantities and navigate the shipping and receiving dates for each project. We recommend Avalon Flooring to our clients everyday! read more

Just updated our home this year, and as painful as it was, I would like to say one of the shining lights of the entire process was working with Michael Brennan. He was so attentive and truly cared about every step of the project and how it all turned out. He helped me through a kitchen, bathroom and entire downstairs of flooring. Being new to home construction he truly made my experience much less painful. Thank you Michael! Would definitely recommend using Avalon. read more

I had a very wonderful experience with Danielle and Erin at this particular site. After an initial phone call and visit to the store yielded poor follow up, I gave them one more try to see if I could get an estimate for new hardwood flooring. Once I was put in touch with Danielle, and then Erin, these women were remarkably responsive and helpful for our project and I would highly recommend them to anyone in the area. read more

We bought all of our floor tile for our bathroom renovations from Michael Schwartz. He was professional, knowledgeable, reasonable, and helpful. He knew his products well and his suggestions were "spot on". In addition, Avalon's tile selection is second to none. The flooring and shower stall flooring are stunning. Michael should get the credit for assisting us in making our selections. Paul R., Richboro, PA read more

Heather Finby with Avalon Flooring went above and beyond to ensure our happiness and satisfaction. Always available, responsive, friendly and accommodating. Not only does Avalon offer top notch products, but their staff are the best. We couldn't be happier than we are with the look and finish of our flooring and we appreciate Avalon being our partner throughout the process. Thank you! Highly recommend! read more

Lumni is a great guy. I have dealt with him on a number of occasions on various flooring projects. Incredibly helpful and knowledgeable. He really understood some of the complexities of the projects and recommended the right products. He is really a trusted resource. I would recommend him to anyone and will continue to seek him out on future projects. You won't be disappointed working with Lumni. read more

From my first visit to Avalon Flooring, Ali H. was incredible to work with. She understood my vision and helped turn it into a reality. Even with a last-minute change for the master bath, Ali worked with me to come up with a new color scheme/design and made sure all products were in stock to keep the project moving. Highly recommend working with Ali for all tour renovation needs! read more

Working for a custom builder, Avalon Flooring is one of our top "go to" vendors. Lumni, at the Warrington location, takes exceptional care of our account. He always provides stellar service and is truly a pleasure to work with. He communicates well and goes above and beyond to help when needed. I will continue to come back here for quality materials and excellent service. read more

This is the 2nd time in the last few years that I worked with Lumni Shurdhiqi from avalon flooring. Both times he was great to work with. He was knowledgeable and helped us in making good selctions for 2 bathrooms and a kitchen backsplash. After the sale, he kept us informed as the progress of our order. I would highly recommend Avalon Flooring and Lumni. read more

James Hedner was so helpful to my wife and me when we needed to select carpet for new construction. James was patient, and thorough, and he worked with our contractor to schedule the quote inspection. At the end of a long and frustrating day, James' positive can-do attitude turned my day around. Thank you, James, I appreciate you! read more