We had reached out to Mike for our deco-seal/pool tile cleaning by way of referral (This is our first pool). Mike showed up on schedule, had a good experience with him before he left our home he gave us estimates for several services we wanted done to our pool. We called and scheduled a date and time for deco-seal to be done. We planned to have everything done on the list of quotes, but decided to go with the deco-seal first. At no time was it explained that there was a process or order that they should be done in. Fast forward to when Bobby shows up, and I let him know that we were happy to get this done and explained that we were going to get the tile cleaning done, which was next on our list. He seemed noticeably confused and agitated and as this is out of the normal way of doing things, as he explained to me the deco-seal should not be done first. So this is kind of where it went south for me. He just seemed bothered that there is/was a change of what he was there to do. At NO time was this explained beforehand to me and not being a pool "EXPERT" how would I know that there is an order that it is supposed to go in. I called Mike and let him know that Bobby advised not to do the deco-seal first and so we were all in agreement to do the tile cleaning on that day. I let Bobby do his work and only asked him " One" time how it was going but he seemed very short with his answers so I let him be. I asked him we wanted some brick around the fountain cleaned since he was here and it was on the list of quotes to do. It was only a small area, he explained that bricks to be cleaned had a finish look and it was possible there could be some risk but would stop immediately if he noticed any damaged to brick was occurring. So he let me know as he says right away that he only damaged one brick as it turned 3 were a blackish color! Now I have to replace 3 bricks! I really hate to be lied to and here you have it. Bottom line he was rude with me and ALSO my wife who just had some reasonable questions. His condescending attitude, was his downfall which I told Mike, paints his company in a bad light. As veteran myself, since Mike is also a veteran I reached out to him to give him business on the other projects going forward but wanted no part because Bobby was uncomfortable what a joke! For what I have no idea! If anything my wife and myself were made to feel uncomfortable, but again we are the BIGGER people here trying to give Mike business when in fact we should have just said no more! Based on my experience I will NOT recommend this company as it does not treat its customers who are the ones keeping them in business! read more

Avalon Pools - Damaged Bricks - Tiling Near Me - Ontario, California

Had Avalon pools recommended by my regular poor guy...Who does not offer tile cleaning. We've lived in our house nine years and I've never had the tiles cleaned so they were long overdue. Mike was very professional over the phone and explained the service, what they would do, etc. I'm giving three stars based on two experiences. 1. It was explained to me that the crew cleaning the tiles would provide all of their own equipment, would clean out the pool when they were done, etc. Unfortunately, that didn't happen. I ended up having to vacuum out the pool manually myself because there was so much crap that had been chipped off the tiles that was now sitting at the bottom of my pool. 2. The two-man crew was supposed to come back the following day to apply sealant to the tiles (which I guess helps to slow down the process of getting calcium buildup back on the tiles). The two guys showed up the following day with one spray bottle...and were in my backyard for a grand total of four minutes. Not exactly sure how you can properly apply sealant to 133 linear feet of pool tiles in four minutes??... But according to Mike "it's a fairly quick process". I will readily admit that the tiles look 100% better. However, I can't help but feel like I was charged $600 for a job that wasn't done completely and/or correctly. read more

Tile Scale Removal Service I was referred to Mike and his company by a local pool store. I called Mike to get a quote for waterline tile scale removal. I tried several methods to remove it myself to no avail. Mike responded quickly with a very reasonable quote, less than I expected. Bobby came out a few days later to perform the service. Avalon uses glass bead blasting which made quick work of the scale. There was no damage and no signs of scale. Bobby did a great job of cleaning up the mess left behind by the process. The entire job took less than 3 hours. Mike and Bobby take pride in their work and value customer service. I highly recommend Avalon for tile scale removal. read more

Mike abandon our pool for a month without notice. When we returned from vacation, our pool was green. We spent several hundred dollars to restore our pool. Never use Avalon Pools. read more

Had an appointment with Mike today. When he arrived I spoke with him about getting my tile regrouted. He lost his cool when I was asking questions about grout types and told me to hire someone else and stormed off. Very unprofessional in my opinion. Wouldn't recommend him to even get a quote. read more

I had been trying to keep up with my pool on my own and I finally gave in ans needed help that's when I came across Avalon pools. When I contacted Mike he was very nice and professional. I'm so happy I found avalon pools and I'm very happy with the service. read more

I want to thank Avolan Pools for doing an outstanding job on maintaining my pool! They show up as scheduled they tell you if there's something that needs to be done and they do it! Thank you Mike I appreciate all your hard work read more

I Met Mike at the post office , i saw his company shirt.I ask him questions regarding a repair that I needed. He Rightaway have the answers and suggestions of my problem. He recommended me to someone that had the equipment to detect leaks. He didn't hesitate to give me someone else's business card. He was a straight to the point person and I like that someone knows their business and how to communicate with customers. Will definitely use him. Thanks mike. read more

Avalon Pools...... I can't say enough good things! I never had to check to see if they came to clean the pool. They always came at the same time every week and made my pool sparkle. Prices are very reasonable for service and repairs. Thanks Mike! read more

It's been a week since I spoke with mike @avalon pools. I have to say this guy knows how to take care of a customer. Very informative and I can tell he takes pride in his work. I will recommend him to all my friends and family. read more

Mike has been servicing our pool for many years. His prices are fair and his work is impeccable. When we needed repairs, Mike did his best to get us the best price for either new or rebuilt equipment. After many years of enjoyment, our pool required major upgrading this spring. Mike and his associates saw to it that we had the finest equipment and the most efficient construction process available. Mike as well as his employees bring a level of professionalism to the job. Avalon Pools is a sure bet if you want excellent service. read more