Our shutters started to peel on the actual wood after just one year and we contacted the office to get assistance . We don't abuse our shutters as we have no children living in our household. They sent someone to verify that our shutters if it needed repairs. The person they sent was kind of condescending and rude. He made a comment about our puppy licking him. He only spent 3 minutes looking at the shutters. It has now been over 2 1/2 weeks we have not heard from the customer service department and we have reached out to the Sales person who we dealt business with. We finally after two weeks received a return email back from Customer Service and they said they would not abide by the Warranty on our shutters because they felt it was water damage. We feel that they should've helped taken care of it because we didn't do this on purpose nor did we destroy our shutters for the price we paid. We had spent over $11,000.00 to this company a year ago and we feel that they don't want to do business with us after the purchase. Unfortunately, we haven't been able to get this repaired. We will tell all our friends and family not to do business with Avalon through their office or business through the Home Depot. We wanted vinyl and the saleperson made us get wood shutters because she felt it was the better choice for us. Well unfortunately, once they get your money in their pocket then they have no use for you and the product they are suppose to stand by. Awful Customer Service. read more

I would recommend this shutter company to any looking to install shutters. Jerry is the best salesman and knows his shutters. I was very pleased with the company . Jeremy the district manager was quick to respond to my phone call . Jerry went above and beyond I actually had to comment on his professional and outstanding service. The shutters were very well made and beautiful. Thank you Avalon. read more

We had our Avalon Shutters installed 6 years ago. They still look brand new. The quality and The customer service was excellent from estimate to install to maintenance . Jerry Guidry worked with us ensure we were happy. Jerry was very professional and attentive to our needs. He was always on time and very knowledgeable. We ended up getting every window and door done including bathrooms! We have recommended Jerry to our friends and family and highly recommend Avalon Shutters. Debi and Hector read more

I purchased 4 CLASSIC Avalon Shutters over ten years ago and just recently added 5 HARDWOOD shutters to my home because of what I thought was high quality, outside light closure and their ability to give the window extra insulation. After paying over $5,600.00, over a $1,000.00 each, I was given the choice of the original CLASSIC (better) or the new improved HARDWOOD style (Bad). Everything was going perfect until I came home and noticed they did not close as the other CLASSIC ones I have. So I called Avalon to let them know I was not satisfied with these particular ones which DO NOT have the front closure bar and DO NOT CLOSE COMPLETELY or EVENLY. Some slats are closed while other portions are open and uneven, especially when the light is coming through. We were given all three shutter options, however our salesperson, Silvana FAILED to explain that the HARDWOOD shutters DO NOT CLOSE evenly like the CLASSIC ones. When I called to explain my dissatisfaction, customer service told me they could not do anything for me other than give me a MAGIC WAND and STEP STOOL. Jasmine told me they have a wand mechanism that you can brush over the shutters to close them. WOW you could have mentioned this when you came out to sell them to me. OR better yet, knowing this occurs LEFT ME WITH A WAND knowing this is how they operate. So, Jasmine went on to say they expect me and my children to stand on a stool and CLOSE the shutters individually by hand, is what she explained. It's one thing to close them by hand, but not have to run your hand or WAND over the entire surface each time you close them. Is this what over a $1,000 dollars each requires?...they should have an employee come out daily to shut them for me at that price. Jasmine stated she could not do anything and exchanging the merchandise for the original CLASSIC shutters, "Was not going to happen". She said she would have to elevate it to management. WELL, ITS BEEN SEVERAL DAYS AND I'M STILL WAITING FOR MY CALL. read more

We are very please on the service of Avalon shutters Joseph has been so kind and helpful to choose our shutters we had half of our windows done back on December last year and asked again for Joseph to come and measure the rest of our shutters everything was done in the comfort of our home everybody had arrive at the time frame we agree on moreover Joseph went further arriving before time to accommodate our schedule for another appointment we had on the same day which we appreciate it very much. By the way out shutters look beautiful! read more

We had Avalon install beautiful Plantation Shutters throughout our desert house in 2014. The installation was excellent and the Shutters themselves are perfection in quality and appearance. Everyone complements us on them. We couldn't be more pleased. Last year we purchased a getaway house in the mountains in Idyllwild, and called Avalon again, this time to put in large blinds. As before they did a great job. The blinds are of high quality and look wonderful. We had a minor issue with a broken tassel/pull (which could've been caused by us) but our warranty was honored with no problem or questions. Avalon has proven to be a company we trust for great service and excellent products. All of their employees have been responsive, professional and friendly. We'd definitely do business with them again! read more

What a terrible experience I had with Avalon after a friend referred me to them for shutters in my home. The sale rep Mary Halvorson in Las Vegas came right out and was at first great. That was until I signed the contract and provided a credit card. We had several companies out for quotes and Avalon was not the best priced but because of the referral of a friend we went with them. When I inquired about an install time frame, she eagerly offered "a 4 week build" like it was not a big deal. A few days after I signed she first text me to let me know she would need to charge me more for a particular window because they couldn't do it the way originally quoted. This happened twice and thankfully the person who measures happened to notice she had me down for two different style designs in the same room which would have looked terrible, all so my price could be cheaper. It can be a little confusing to decipher their codes on the ordering form. After ordering I NEVER heard from my rep, Mary again except via text message. I inquired at 3.5 weeks about when my shutters would be installed. She gave me the run around for nearly a week until I decided to call their corporate offices myself. Come to find out she never requested "a 4 week build" and I was due to receive them in nearly double that time frame. Upset, I told them what she had promised and that her communication via text only was not helping. To wrap this up, I had to call them probably 5 times to get these shutters out to me at about 6-7 week time frame. Had I not been so persistent who knows when I would have received them. Overall Mary Halvorson in Las Vegas was an unprofessional nightmare. Never called or text me again once I called corporate. Never apologized, never called to see how the install went. Got her commission and sign contract and ran. Beware if you live in the area that you do not get her. Mark, did the install and was a lovely man. Timely, efficient and professional. There were a few damages which he replaced and reinstalled timely. However, I would not recommend them and neither will my friend again. read more

Shutters were being installed and one was measured wrong. The tech Josh did try to fix it right away by returning the next morning,we weren't available again as we had already taken the day off work for the original installation. I spoke with the company and was told it would be a few weeks before they came back because my job was now being moved to the end of the assembly line. "There were orders in before ours" super annoying as we were the original customer and they didn't get it right. Why should we be pushed to the end of the line? Besides that their tech was willing to return the following morning as the fix was a small job.I reached out to Brian our sales guy and he spoke with the company and they moved it up a few days. He said they tell everyone that timeframe because they would rather under promise than over promise. I shouldn't have even had to deal with this. Okay so now the final shutter is complete. But wait, we were promised a retractable pole extension to reach the shutters that are high. What they brought us is a 17-20foot piece of wood painted white, that I am supposed to store where? It's very hard to use and not what we were sold. I contacted Brian. He says he spoke with the owner and they no longer give out the retractable pole because customers were loosing it and not using it. I asked him where am I supposed to store this. He proceeds to tell me in the garage in the rafters. Seriously! He proceeded to say " if you really want one you can get it online for $15-20. Really!! After spending $7200 on shutters and knowing we have a lot more to order we cannot believe this was the response. Why didn't they offer to buy us one. This piece of wood is not what we were sold. Needless to say, we haven't placed a 2nd order with them. It's not about how much the retractable pole would cost us online, it's about what we were told and sold. Feeling frustrated! read more

Avalon Shutters - The pole is leaning against the wall of our highest shutters. - Shades & Blinds Near Me - Perris, California

I contacted Avalon based on a referral from a friend. Pros: 1) quick to schedule free in-home estimate, 2) salesperson was friendly and knowledgeable about the company; although he was quite a talker. Cons: 1) too much trash talk about competitors, 2) kept asking for the names of other vendors I've received quotes from, 3) made a mistake on my original quote, forgot to include a large window. Corrected quote was the same as original quote which means lots of discretion/wiggle room on pricing, 4) contractor for Home Depot and Lowe's which was a negative for me, 5) longer delivery time than competitors, probably because of 4) above. Overall pricing was mid-range of the 5 quotes I received. However, the reason they got 1 star is that after I sent a nice note to the salesperson declining to use them, he called me to make sure I was sending the email to him. He was so surprised that I didn't choose Avalon, repeatedly asked for the name of the company I'm choosing (which I did not give), and whether it was a U.S. manufacturer because he was sure it must have been Chinese or Mexico-made and an inferior product. I assured him I did my research and was satisfied with the company I chose. He continued to talk about how customers don't know anything and that he needed to help and save me the heartache of going with someone else, to educate me properly, blah blah blah. Nothing more annoying than a pompous salesperson who thinks that customers are dumb and don't do their homework, and has no problem trash talking about his competitors. Never a good thing to make yourself look good by putting someone else down. Perhaps Avalon should include that as part of their salesperson training. read more

The shutters look beautiful and were installed perfectly. The wait time was a little longer than I'd hoped but it was worth it in the end. We will be using them again to finish the rest of the house. read more

I am very happy with my experience with Avalon Shutters. Not only were the shutters premium quality, but customer service was exceptional! I spoke with Nancy from customer service several times throughout the process and she was always very helpful, friendly, and professional. I will be happily referring them to friends and family and will always call them whenever I need window coverings. read more

My experience with Avalon was wonderful, very happy with my new shutters completely brightened the living space! I would definitely give the installers (Lazaro), Amanda and all who I worked with two thumbs up! This was the only shutters company I was able to find that didn't want a deposit for the quote, the process was straight forward, simple and timely. The people I was in contact with were very friendly and willing to answer any of my questions. read more

This company refused to do business with me a third time because I had a complaint during the second installation. I received an email from a Nancy who said that she was the customer service manager. I called and spoke with Nancy who basically told me that because I tattled to Home Depot regard the poor customer service I got from Avalon Shutters, and because I stood up for customer rights that they would not do business with me. NANCY!!!! Grow up!!!! read more

Ay yi yiiiiii. This has been the most expensive headache I've ever had. We just bought a house and this is the most expensive modification we planned on doing to the house. Knowing in my mind how much of an investment this was going to be, we thought we chose wisely and found a company that would respect us and our hard earned money. My husband and I went to Avalon on the recommendation of a friend. Now that our shutters/blinds are in, they look beautiful. However, the hoops I've had to jump through from the beginning aren't worth it, and I would not recommend them to anyone. (Which is a shame, because I know a bunch of new couples in my neighborhood that are definitely looking at this stuff while remodeling their homes.) Everybody is VERY nice that you speak to there, however this is very little follow through and ZERO organization within the company. From the technician "forgetting" his appointment with me the first day, to the incorrect valences being brought on installation day (resulting in the technician having to return a different day), to putting my kitchen window treatments on a separate order "accidentally" that could not be installed for several weeks after my first order's installation (which my husband missed a day of work to be there for), to the fact that they put in a window treatment that was too big and should have NEVER been ordered in the first place if the technician had correctly measured, which resulted in damage to the door and wall next to it... I'm exhausted. in the end (minus the damaged wall, and holes in my door left from removing the blinds that didn't fit right), and the feeling that you're constantly being screwed over.. the shutters and blinds look very nice. But do yourself a favor and go somewhere else. It's not worth it. read more

One of the Worst Co. I had to deal with... Ordered shutters 2 months ago and still no shutters! I called Avalon to check on the status of our shutters and was directed to voice mail. I left a detail mesg. And of course no call back. After a few days past the coordinator called to arrange a date and time when the installers could come out, I gave the coordinator several dates and times as to when this could happen...Well low and behold Not even a call back, tried to call the field rep. and he too doesn't return calls. Going to try to contact the Manager and see if that person returns calls... My bet is NO! Next will alert Home Depot as they recommend Avalon Shutters as their installers for their in store product... Don't Do Business with this Company... They paint a pretty scenario and don't come through! We'll what do you know? Called back seeking to speak with a Manager and Brenda from scheduling got on the phone to schedule a date and time for installation... I wonder if I didn't call back seeking to speak with a Manager would Brenda have called me to schedule... To fishy for me... Never again will I do business nor would I recommend them to anyone! read more

The crew was very professional and communicated they entire time while installing took place! They were quick and clean!

From my experience, Avalon Shutters has the worst quality shutters and worst customer service you will experience. They will sell you a bill of goods and not do the right thing once they take your MONEY!! I had $6,000 worth of shutters installed throughout my home from Avalon Shutters in November 2015. Within days in November 2015 they were called to come out because the shutters hung on my bedroom patio door simply dangled and flopped (first red flag) - they add magnets to secure the doors. December 2015, they were called to come out again and replace some horizontal louvers because they were not all the same width (2nd red flag). The service person apologized and ordered new ones. January 2016 I noticed that paint on one of the shutters was cracking and I contacted Avalon Shutters for the 3rd time. They had a repair person come out touch up all the shutters that had paint lifting (keep in mind, it has been 2 months since the shutters were installed!!!) and they informed me they would not fix the large shutter because it looked like rain damage. Rain Damage??!!! Are you kidding me...the blinds were installed in November 2015 and in 2 months rain damaged them!! We had 2 days of rain in December and you're telling me that rain super naturally blew threw a closed window, landed on the outside of the shutter and then damaged it - all in 2 days!!!!! No way. The Bottom line is the quality of the product is not as good as the sales person sells you on. They are not going to do any repairs once they get your money, so go someplace else. I have learned my lesson. I threw $6000 out the window with these inferior quality shutters, should have stayed with JC Penney, at least the wood stood up for over 20 years!!!! Disappointed in the Beach Cities. read more

The installation of Avalon shutters in our home was done by Josue. He arrived early, got to work and completed the job efficiently and very proficiently. Our shutters look beautiful. I would recommend Josue as an installer to anyone. Thank you Josue and Avalon. Nancy in Temecula, California read more

Scheduled an appointment with me 6 days in advance. Never showed up. Never called. Even arranged by Home Depot. Thanks for wasting my Saturday. read more

As a new homeowner I had three quotes to get shutters installed. Avalon's prices were the ones to beat. So why do I give them 5 stars, let me explain. The installers showed up early, were professional, polite and friendly. I felt safe with them in my house (no weirdos), but I was less than happy with the corner living room shutter. So I had the installer take pictures of it and I also wrote comments on the final sign off sheet. So I paid in full and signed the final sign off, but they still contacted me let me know that they were making me a custom piece and would be out to reinstall it. How many times is it hard to get company's to respond to issues after you have paid? If you've had a lot of things done to your home, like carpet, blinds or whatever you know it's a pain in the ass, I didn't feel that way from Avalon. They were determined to make me a satisfied customer and they certainly did, my custom piece looks perfect. Just wanted to give a big thank you to their installer Gabriel for being professional and very customer oriented. At least with my experience I highly recommend this company, thank you Avalon. The guys that came were from Avalon Shutters and not Home Depot as others have stated, maybe they have changed their policy, not sure but my husband is in construction and he works with Home Depot guys all the time and for sure these guys were not from Home Depot. read more

We live in the state of WA and this is our 3rd time using Avalon Shutters. We used them 5 years ago in our first home, and had a wonderful experience!! Now we just purchased a new home and they've just completed their work here. We put in white plantation shutters through out our home. We had the same 2 people with Avalon help us each time which was really nice. Liz Seabrook in sales helped me pick out the right color and style. She was so professional and a pleasure to work with. Dave H was our installer and he was so fantastic as well. He came out for the initial measure and then made sure to keep me updated when our shutters would arrive and then be installed. He not only did a quality job but was so enjoyable to be around all day, considering it was a long job all day at our home and my 2 little kids were running around him the whole time! Avalon has such a great quality product and they clearly work hard to hire a team with excellent costumer service. I would highly recommend!! read more

Do NOT use this company! Horrible job. Did not deliver what they said they would. Took longer than they estimated. Installed the wrong shutters and will not correct the problem. The shutters are poor poor quality (rough cuts on ends, chipped paint, cheap hardware, etc). My shutters I waited for, are a nightmare! They promised single panel, gave me double panel and it is MY problem. Open in the wrong direction...etc. Do not waste your money here! read more

Absolutely impressed. Ordered our shutters and it took about 6 weeks to make and install. The install went very well and the shutters are absolutely amazing. Excellent communication throughout the whole process. Personally we received better service from Avalon than with Home Depot - so if you order thru Home Depot, just contact Avalon with questions because I didn't get the feeling that HD cared once the shutters were ordered. read more

Avalon Shutters installed my shutters over a year ago. At the time I was so impressed with their great customer service but now I am beyond impressed! They have come out twice now to fix my sliding blinds free of charge....no questions asked! They're always professional & curtious... Which in this day & age is SO difficult to find! They are that "old fashioned" customer service every business should strive for. Thank you Avalon Shutters:-) read more

I am completely satisfied! Avalon Shutters gets an A+ from me. I had my shutters installed yesterday and I could not be happier. Jose installed the shutters perfectly and could not have been more professional. I am so pleased with the way my new shutters look! Gary was great to work with and I can't thank him enough for helping me with the shutter selections. He had great suggestions and ideas. I chose wood shutters for most of my windows and poly shutters for the bathrooms. Avalon's quality and craftsmanship is amazing, I am so glad I went with a company that manufacturers their shutters here in the USA. My new shutters look great and I have already recommended Avalon to my neighbor. If you need new shutters, call Avalon you will not be disappointed. read more

I am in love with the shutters. Lecia came out and was so nice and honest not pushy at all i would recommend to all my friends and family. totally worth the price! read more

At my personal home I got a quote from Bobby who was honest and professional. I had them installed and I loved them. David installed them and left my house neat and clean. I loved the whole experience and the quality products so much I requested Bobby to give me quotes on my 2 rental units. I had both my rentals done. I recommend calling and making an appointment with Bobby and hopefully you get David as your installer! read more

This review is a little over due but I wanted to wait and see if the shutters held up over time. Well, it's been almost 3 years and the shutters I purchased from Avalon still look and function as they did the day they were installed! I have owned shutters before in prior homes and they were the vinyl (plastic) material. I was talked into vinyl shutters from the other companies and what a mistake that was! The other companies said that the vinyl would hold up better than the wood and that the vinyl is better for the heat. It was nothing but a bunch of lies and the vinyl shutters fell apart within 2 years of owning them. They looked great for the first year but that was about it. The heat caused the vinyl to warp and turn yellow over time. The company I ordered them from just gave me the "run around" when it came to the so called warranty. Come to find out, about 95% of all vinyl shutters are imported from China which makes sense on why they fell apart so quickly. Avalon Shutters came highly recommended from a good friend of mine who is EXTREMELY picky. Gary was the rep from Avalon who came out to my home. He explained the product details very well and gave me plenty of options to choose from. Avalon is a WOOD shutter manufacturer based in Southern California (which is what I was definitely looking for after the horrible experience I had with the vinyl shutters at my previous home). Avalon has been in business for 30 years and all of their products are made right here in the USA. The installers were great too! If anybody over at Avalon reads this, keep up the great work guys! read more

Horrible, horrible, horrible company to deal with!!! To date this company has $4,500.00 of my money and I have zero product! They promise the world yet deliver less than poor customer service. I have given them three attempts to fit the shutters and they still can not deliver. After much patience (approx. three months) I requested a refund. They refused. I have a text message from the sales person, Gary, assuring me that he will make sure a refund gets processed. However Avalon, Cliff and Doreen still refuse to honor their employees word. They drilled many holes in my home in their failed attempts to install the shutters. Again they just don't care. I left a message for the owner however she hasn't return my calls. This experience has been a complete nightmare. I have lost 3 months dealing with Avalon only to have to start Again with another company. There are many other shutter companies out there, don't get caught like I did by using Avalon!!! Horrible, Horrible, Horrible company!!!! read more

Very Happy with my shutters. Clean and professional staff and installation. Have had mine since August and they look beautiful and prestige. Nice work! read more

If you are looking for shutters, look no further! I purchased shutters for 11 windows on the first floor of my home and now that they are installed, I can't wait to do the second floor!! During the initial consultation, Tim did an amazing job helping me choose what was going to work best for our windows. I knew nothing about shutters beforehand but now I kind of feel like a shutter pro ;-) Craig the measure technician and David the installer were awesome too! Their attention to detail really paid off because my shutters look amazing. Everyone was prompt and very pleasant to work with and I couldn't ask for more. Thank you Avalon Shutters, you have my highest recommendation! read more

The whole process was excellent and gave me what I needed. Installation was flawless and as scheduled. read more

I have used Avalon shutters on a number of homes I own in Las Vegas Nevada. Avalon produces the nicest looking shutters I have ever seen! Seriously, there's no way anyone could be unhappy with shutters that are this beautiful. Also, I like to give a shout out to Mark (their field installer) who installed all my shutters and whose work was impeccable on every install. Thank you Avalon shutters! read more

A very positive experience. They kept all their promises and the shutters look great.

Great looking shutters- on time for installation- professional, helpful and courteous. Highly recomend

We had three windows done with Avalon Shutters. The quality of the shutters was first rate. They had to do some special modifications to make one of the shutters fit the window opening. There was a small overhang of a shelf that projected into the window space. The manufacture of the shutter frame combined with an excellent job by the installers made for a professional looking finished product. The installers completed their job in approximately one hour. Amazing how efficient they worked and that included cleaning up the dust/shavings around the windows. Great job, very impressed with the final product. We would definitely recommend these shutters. read more

WE LOVE our new shutters! Mark, the installer , was very professional and highly efficient. He really know what he was doing. Everyone connected to our purchase was great. We have confidence in Avalon shutters. We highly recommend Marc, Mary ( the sales rep) and the company. read more

Wow. I was hoping to use Avalon Shutters but after their quote I was taken back. Obviously I received multiple quotes from numerous companies. Avalon was my last quote, and was curious given the very mixed reviews. I have a small house that required 7 shutters and one blind. My first quote was $3000, second was $3650, and third was $2500. The second quote was from a company that said they basically knew they were usually the most expensive BUT they do quality work and have great reviews. So fair enough. Imagine my response when I got quoted OVER $6000 for the shutters. And that was with a "20%" discount because I went through Home Depot. Wow, I was shocked. Given the bad reviews, and well over DOUBLE the price of the lowest bid I can't believe these people are in business still. My review was not based on the work, simply the quoted price. My advice is to get multiple quotes, AND DO NOT simply go with Avalon shutters. Given the price and poor reviews you may be in for a head ache and a substantial withdrawal from your back account. read more

Before purchasing quality, premium wood shutters, I did an extensive amount of research and shopping. I ended up with quotes from four companies, with Avalon as the second lowest quote. While doing my research, I was surprised (actually, more like shocked) to find a number of companies doing business out of their garage or from a PO Box. In other words, there was no showroom to go to, or an actual business address. Not only did Avalon have both, but I was also invited to stop by for a tour of the plant by long time employee, Doreen. After taking the time to talk about the history of the company, Doreen explained the entire shutter manufacturing process, shipping, installation, etc. She was extremely knowledgeable, and was able to answer all of my questions. Honestly, my appointment with her gave me the comfort level to make the decision to go with Avalon Shutters. Another thing worth mentioning is that Avalon Shutters was the ONLY company I spoke to that didn't bad mouth the competition. Doreen stated that Avalon Shutter employees are trained to stand on their own merit and reputation. Every other company I spoke to asked me who else I received a quote from and then proceeded to bad mouth the other company. It was refreshing to know that there are companies like Avalon Shutters, who maintain a level of professionalism that surpasses that of their competition. My sales rep was a gentleman named Gary, who showed up on time and also was professional, efficient, and knowledgeable. His was straight forward and was able to answer all of my questions, while explaining the entire process of measuring, selection, ordering, and installation. He quoted me a four to six week turnaround, and my installation was at five weeks. Time wise, Avalon Shutters exceeded my expectations. I think it's worth mentioning that my other quotes were 6-8 weeks, and 10-12 weeks. By the third week, I was called by Avalon to set up an installation appointment. Installers David and George were equally impressive. They were careful, neat, clean, efficient and professional. David took the time to explain what they would be doing and approximately how long it would take. I told David that I had one window covering I needed to remove, but that I was having trouble removing it. He told me to not worry about it, as he would take care of it for me. After my shutters were installed, David took the time to show me the job they did and he gave me a quick lesson on how to properly open and close the shutters and louvres. He also explained how to clean and maintain the shutters. David and George were exceptional in respect to the care they took to working in my home. They were careful to not bump my walls or scratch my floors and they took the time to clean up thoroughly and even vacuumed after themselves. I wish all the contractors I have had in my home were half as careful as they were. My overall impression of Avalon Shutters is A+++! In every way, from start to finish, they exceeded my very high expectations. Quality, premium wooden shutters are not cheap. That being said, I am 100% satisfied with the expert work and customer service I received from this company! read more

Avalon is a top notch company. I started with my downstairs approximately 18 months ago with premium wood and had no intention of installing shutters anywhere else in my house, but I was immediately taken by the quality and the absolute beautiful shutters. I kept adding rooms every few months and as of today, my entire house has beautiful, classy and elegant shutters. The customer service has been amazing! I had an issue with 2 of my shutter frames in my first order because I was not happy with the style of the frames and Avalon was on it. They replaced the frames without hesitation. The salesperson, Lari was equally awesome and has supported me non stop, even when my purchase(s) were complete, she would answer every text if I had additional inquiries or concerns. The installer Robb is a true professional and the customer service staff are attentive, professional and address every concern immediately. Awesome company. Thank you Avalon! read more