Have been trying to contact them about a warranty issue and have not yet received a reply. Left multiple messages, emailed and messaged on IG. Horrible customer service! Got a call from them. I wasn't able to answer, called them back and by now have left three voicemails in 2 days to no avail. I shouldn't have to do all this to get someone on the phone! read more

We just got our shutters so I can speak the experience of having new ones that work perfectly and look fabulous. Room darkening was important to us and these do a very good job of blocking out the light when completely pushed up. Privacy but not blocking out the light during the day is also something these shutters achieve brilliantly! *the ordering process was a breeze. Home Depot coordinated a job site visit with an Avalon specialist. Together we went over all the specs choosing different options like inside vs outside of jamb mount, louvre size, even the exact shade of white. It was fun! *our order was built and delivered right on schedule, and installed as part of the purchase price. Love that they are a quality all wood (not composite) product. Of course moisture prone areas would need their acrylic option. Love that they are made here in the USA! read more

Avalon Shutters - Outside jamb mounted shutters from Avalon. Medium size louvres with center sticks. Hinged for access to windows behind. - Shades & Blinds Near Me - Perris, California

Avalon Shutters personnel are top notch. From the sales person, scheduling , and installation everything was done very professionally! This is our second installation of Avalon shutters in our home and very pleased will them. read more

My wife and I both love our new shutters, but the only thing preventing me from giving Avalon Shutters a 5 Star review would be the first installation team and the scheduling department for their lack of communication and planning. We'll give Mike Gonzales a 5 Star review for actually having to come back twice for an additional quote, and for answering all our questions and being so professional. On the day the installers came out (Saturday), they installed all the shutters except for one kitchen sink window. They were missing the frame for that window, so they couldn't finish the work order completely. They didn't check that all the materials were loaded. They apologized for the mishap, and advised me that the scheduling department would contact me first thing Monday morning, and have someone come back within a few days to install the remaining shutters. Monday came and passed (no call), so I called Tuesday afternoon, and spoke with a young lady in the scheduling department who told me the missing frame would have to be rebuilt, it would only take 2 days max to build it, and I would get a call by Thursday or Friday to schedule my appointment. Thursday, Friday, and even the following Monday passed....and yet no call. I had to call Mike Gonzales back on the following Tuesday to advise him that his co-workers were making him look bad. He said he would call his company to fix the issue. I finally got a call back, that afternoon from the scheduling department, but I was told there were no available installation appointments for at least another week. Another week passed, and a new set of installers came out, put in the remaining shutters for the kitchen sink window in less than 30 minutes. I can understand scheduling may be a little complex, but when a company makes a mistake, a customer expects them to do everything in their power to prioritize and fix the error, and not place them in the back of the line with everyone else. We really want to get the two windows in our bedroom done as well, but we are a little hesitant. read more

Avalon Shutters - Before and after, dining room and living room shutters - Shades & Blinds Near Me - Perris, California

We bought Avalon shutters in June 2019 specifically for the durability and warranty. A few months ago we noticed paint cracking on the shutters associated with 2 windows. We live in a coastal area, however, never leave windows open if it's raining or foggy. We contacted Avalon shutters about this and only after multiple emails and calls over a several week span did anyone come out to look at the shutters. Now after 5 weeks we get an email from Doreen G stating our warranty does not cover humidity. My warm to you is buyer beware. Nice shutters but they don't stand behind their product. It is unreasonable to expect people never have a window open. read more

I LOVE my Avalon Shutters! They were installed in my home this past weekend. Silvanna was our first contact with Avalon Shutters. She was wonderful! She was professional, friendly, experienced and extremely thorough. Lazaro & Miguel were the installers. They were amazing! Fast, efficient, polite and professional. I will definitely be reaching out to Silvanna when I'm ready for my next room. I highly recommend Avalon Shutters! read more

tl;dr; As others have found, Avalon shutters will fall apart and Avalon will not respect their warranty. Detailed story and photos follow. In March of 2013 I ordered three sliding doors with 4 panels each. Installers came out and installed the shutters. During the installation they caused damage to my walls. The overall assembly was very unstable/rickety and would move whenever a shutter was opened. Additionally, of the 12 panels, 3 of the panels' shutters wouldn't open without a great deal of force. I mentioned this to Jose (the installer) and he asked that I email Avalon. I sent pictures to Avalon (attached). At a later date, Melissa at Avalon sent additional installers to address the issues. Over the next 6 months, staples started to fall out the shutters. See the attached photos. In September of 2013 I moved out-of-state due to work, and rented my place. After a couple of years I noticed that the shutters had continued to degrade. In October of 2018 I spoke to Miranda at Avalon and reported that staples were falling out. Miranda said that the staples do fall out over time and it's the policy of the Avalon to send replacement staples to the customer. I explained to Miranda that I'm no longer local and asked that they send out a crew to install the staples. Miranda said they would do so but it would cost $150. I asked Miranda if the warranty covers the crew coming out and she said the warranty only covers sending the staples to the customer. I sent Miranda a picture (attached) showing the extent of the number of staples that have fallen out. So many had fallen out the vertical lever that controls the shutters had become detached. I conveyed to her that the product is clearly defective as staples keep falling out. Faced with this, Miranda's story changed. Because the lever had become detached, the repair was not covered by the warranty because the shutters were "misused". I explained to her that there was no misuse. Staples continue to fall out, and as a consequence, they are no longer able to secure the lever. The staples are clearly weak and defective. At this point I was transferred to Nancy. Nancy's story was different. She said the repair wasn't covered by the warranty due to normal wear-and-tear. I noted that staples falling out was a clear indicator of a defective product not normal wear-and-tear. Her story changed. Now the repair wasn't covered because I had renters. She stated that the warranty does not cover renters because renters are "very hard" on shutters. I told her I have great renters who have taken wonderful care of my place. I noted that staples have been falling out consistently over the years. A clear product defect. Nancy fired back with another story change: "It's your fault!" She said I should have reported the staples falling out as soon as possible, and because I did not, the repair would not be covered under the warranty. At this point I asked for a copy of the warranty to be emailed to me. I told her I would stay on the phone while she emails me the warranty. She said that was not possible as she was away from her desk (which seems dubious). She assured me she would mail me the warranty. I left her my email address and phone number. As of yet, I have not received the warranty. Later, I called back and asked to speak to Nancy to discuss the complaint I was preparing for the Better Business Bureau, Home Depot, and Yelp. I firmly believe a company should have an opportunity to address issues before they are made public. Additionally, I wanted to remind her to send me a copy of the warranty. I was told Nancy was unavailable. In summary, the warranty from Avalon is a non-existent. The shutters degrade over time, in particular, the cheap staples fall out. Avalon makes a big deal about their warranty and in-part justifies their shutters' huge cost due to the piece-of-mind their warranty supposedly provides. From their website: https://avalonshutters.com/2017/08/08/lifetime-warranty-benefits/ """ A good shutter company will offer a long standing warranty on their product.  By doing so this validates the quality of the manufactured product and of the company itself. Warranties prove the company stands behind their work and they want to make sure you are protected - not just with the initial product and install, but in the years to come as well. """ """ How Do I Know If I'm Receiving a Good Warranty? A warranty is only as good as the company standing behind it. If a company is offering a solid, quality shutter, they will be willing to stand behind that product in their warranty. """ By Avalon's own standards they are neither a good shutter company nor do they provide a good warranty. Bad installation. Bad quality. Bad warranty. Bad customer service. read more

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our Avalon Shutters installed throughout our home. they are Fabulous. The construction and quality of the shutters is excellent. Our Rep Gary measured perfectly and presented the installation process to us. Our installer Josh was fast efficient and very clean. We are delighted with our purchase. I highly recommend Avalon Shutters. read more

Buying a new home is always a stressful process and it's even more stressful when there is work to be done! I knew that blinds were a top priority when we moved in to our home and finding quality blinds is no easy task. I set up the consultation with Alana A. and was more than pleasantly surprised! Alana was very professional and accommodating. She kept an open line of communication with me from start to finish. She was patient with me as I asked for several quotes and different combinations of materials and product. Alana is extremely knowledgeable and thorough. I am looking forward to selecting the right blinds for our home and cannot wait to see the finished product. Thanks again to Alana for her time and patience! read more

Did NOT get what both my husband and I thoroughly described we wanted to the Avalon Shutters In-Home Sales Consultant, Silvanna Smith. Avalon is the provider Home Depot's uses. In good faith, we placed an order for 3 1/2 inch faux wood Plantation Shutters for 2 windows. The total cost came to just under $1,300, which we were asked to pay in-full, up-front, by Silvanna. Since we had Plantation Shutters installed in our previous home, we knew exactly how we wanted them configured and communicated that directly to Silvanna BEFORE she wrote up our order (that the panel on the center left folds over the panel to the left, and the panel on the center right folds over the panel to the right, essentially framing the window). We trusted that Silvanna was experienced and knowledgeable and knew how to write up the order for the product she was selling so the customer would get exactly what they wanted and paid for. I even questioned her as to whether the refrigerator to the left and the air handler to the right of the window, would have enough clearance. Nothing Silvanna said nor showed us while she was here or quickly reviewing our order led us to believe that she hadn't understood exactly what we wanted and expected. The configuration we specified allows the option of the shutters being fully open to allow more light in and a full view of the back yard, the option of privacy when the 4 panels are closed and the slats slightly open, and the option of room darkening when fully closed. The configuration we asked for also allows that the desk we had in front of that window, be put back there without the risk of someone hitting their head when the 2 center panels are open and sticking out into the room! To our dismay, and despite our thoroughness, Silvanna did not place our order as my husband and I both clearly specified. Not safe, nor what we paid almost $1,300 for! We trusted that Silvanna had listened and written our order up as requested. Silvanna gave us no indication that she was confused or didn't understand exactly what we wanted. She even commented that it was good that we wanted "faux wood" as the configuration my husband and I described to her was only available in faux wood, due to the weight! Funny thing, Avalon's installer told us the exact opposite - that the "wood" shutters were lighter than "faux wood" and only wood shutters can be configured to fold over. Silvanna's supervisor said that she would "talk to her", but that Avalon couldn't do anything for us because we should have caught Silvanna's error. The tech who came out to get the "exact" measurements, whom Silvanna informed us was coming only to get "exact" measurements that we would have to sign off on, did not review how the shutters would open. After we were essentially told "tough luck", that it was our fault their salesperson didn't order the shutters as we had thoroughly explained, we were told that if we didn't "sign" for the shutters as delivered (and, we were specifically told we were NOT allowed to write that the shutters were "NOT WHAT WE ORDERED" - basically we had to lie and say we were happy with what we were stuck with), the installer would remove the shutter they already installed (thus risking damage to something the Avalon supervisor clearly stated they had no intention of replacing with the shutters we thoroughly described we wanted to their sales person, and leave with it and the one that had not yet been installed). So essentially, we would have spent almost $1,300 for NOTHING, have no window coverings, and be forced to take Avalon to small claims court if we refused to accept the shutters "as is", just to get what we ordered and paid for!!! That being said, the shutters look nice and aren't horrible quality - our issue is that they are NOT CONFIGURED as we specifically requested! Bottom line - it's fair to expect exactly what we asked and paid for and not be forced to sue or accept anything less. read more

Had a great experience with Avalon. I found them through Home Depot...I figured that would be a good way to get a quality product for a fair price. Avalon got the contract. I was able to set up a free visit from a sales person, Brian, who came to the house, measured everything, brought some samples so i could see different options and quoted me a price. He even helped me secure great financing through Home Depot. Days later another guy came out to take more precise measurements. Then in less than three weeks the shutters were installed professionally, and they're awesome. Quality wood shutters (and matching synthetic moisture-resistant shutters above the kitchen sink) with magnets for easy closing, easy to operate and they look magnificent. And, the coma y even followed up with a call after the installation to make sure I didn't have any issues. The whole experience was pleasant and easy throughout, and the timeline was unbelievably short. I had read that these things can take months to get made, but i had my new shutters in the blink of an eye. Brian was accessible by text or phone any time i had questions or needed anything, and he even sent a thank you card with a Starbucks gift card. How cool is that? WHat's also terrific is that the shutters come with a lifetime guarantee, and is even transferrable if i ever decided to sell my house. If you are ready to make the investment into really awesome window treatments, I recommend Avalon. I'm super happy with the whole experience. read more

The crew from Avalon Shutters, from sales to install, are Second to NONE! Fantastic crew with a dire drive and motivation to satisfy the customer! Additionally, the professional work ethic, and great attention to detail, that had provided a polished product and service. The entire team, worked in harmony with great teamwork! Please extend our deepest gratitude and appreciation to a job well-done to the install team. Highly recommend this team to get the job done right! An immensely satisfied customer - would recommend to all as a FIVE STAR organization and product! Thank you all! read more

I have to first say that I received and had my shutters installed prior to COVID life but now that I'm home 24/7, I can truly appreciate the value they bring to my home. In my office for hours at a time, it use to be so hot, but these beautiful shutters keep out the heat so well. An unexpected benefit. These are beautiful and they feel so sturdy and amazing. I strongly recommend these compared to any other type and brand. They had amazing customer service and the measurements and install were flawless. Keep up the great work!!!! read more

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We are so pleased with Avalon Shutters. This is our third time purchase. Joesph was our service rep. He is so extremely helpful! He has helped us get such great deals! We have one more time to finish 4 more windows. Then our home will be comeplete! We will probably do that in the next 6 months or so! You can't go wrong with this company. We always asked for the same installation guy "Josh" because he is so good at his job! We couldn't be happier with our rep Joesph and Avalon Shutters! Thankyou! Ann and Dave read more

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excellent service nice quality and neat and clean work done. I really like their work

Excellent customer service each step of the way. Extremely responsive, knowledgeable and kind! We love our shutters, they help regulate the temperature in the room, and are totally beautiful! Very happy with our purchase. read more

I recently had the pleasure of meeting Kyle Self who is a representative for Avalon Shutters. He came to my home on time and gave me some very helpful ideas about how I might use shutters to cover a particularly difficult area of glass in my home. I appreciate that this company has professionals of this caliber on their staff. read more

I am extremely disappointed and would not recommend Avalon shutters to anyone. Not only are their products defective they do not honor their warranty. I recently had my shutters installed and within less than a year the paint started cracking and peeling off and one of the panels came off the hook. I reported it to them as they had said they have a "lifetime warranty" but they have not resolved my issue and continue to say they are looking into it. Looking into what? if you haven't even came to "evaluate my shutters" this company is a ripoff. What I am most upset about is how they use their "lifetime warranty" as a selling point!! I went on their website to read about it and it's not specific at all I got fooled by their sweet talk and promise! Do not use this company. read more

Excellent work and quality product! After seeing the work they did to my sister-in-law's house, I called them up to get a price on a slider, 2 side windows and my kitchen window. After 2 measurements, and some time for them to make our shutters, they were installed yesterday. They were here promptly at 9:00am, and by 10:30, the back side of my house has been transformed! Great stuff!! read more

Avalon Shutters - Before shutters - Shades & Blinds Near Me - Perris, California

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We had shutters installed in the living room, kitchen and family room. Israel and Roger did an outstanding job and finished in 1 hour and 40 minutes. Joseph Pham was my initial contact and walked me through what to expect. He also steered me in the direction of financing. Without his knowledge and help, this project wouldn't have taken place. I highly recommend his professionalism and expertise. read more

Avalon Shutters - Shades & Blinds Near Me - Perris, California

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I haven't rec my shutters yet this review is for the ethics of the company representative. I set up an appointment for and estimate through Home Depot. Everything went well with the appointment until I was asked for the payment. We all know that shutters are terribly expensive and I know most companies give you payment options. When I was quoted the price and asked about a deposit The representative told me they don't take deposits that everything has to be paid in full. So imagine the look on my face when I look at my paperwork and see the box where a deposit could be left. Yes I know I should have looked it over more throughly asked more questions which I usually do. I was going to make a purchase regardless but to say the only option was to pay in full or use your Home Depot card is suspect. what major buisness doesn't take a deposit? especially if production on the item isn't done until 3 weeks out. I knew that he was full of it. yea You want to make sure you get the sale but the way it's being done is highly unethical. You offer 3 types of shutters but the classic one which I'm sure is the cheapest option " is not available", no deposit?, and I had to give him cash to take over to the store? which I wasn't really comfortable with and could've done myself if I had known. Please make sure you read everything and ask all questions. When my shutters are installed I'll leave another review but as of now I dont recommend this company and lll b making a report to consumer affairs about their sales practices read more

We really like our Avalon shutters windows and door. Great customer service.

We are so happy with our beautiful white shutters! Our custom ranch house feels like new and our energy bill has gone down too! The quality of the shutters is top quality. We are so thankful for our Rep Mary Halvorson. She has been very professional and helpful. If you move to Vegas- look her up! read more

Couldn't be happier with the service! From beginning to installation... Very friendly helpful and great customer service! Thank you for such a positive experience! Deborah read more

Wow. Talk about a lack of customer centricity. This place is a real racket. Seems they REALLY don't want your business. Just a rude, terse, abrasive tone. An attitude like, "I am doing YOU a favor" etc. Really discouraging and not ideal when you are about to drop several Gs on some fresh blinds for your beautiful, palatial, new home. Can their customer service folks lighten up a drop? read more

The price is right and the work is excellent. I recommend Avalon Shutters to anyone with a need for addition or upgrade. Ask for Rafael.

Just got my 4 shutters installed and I love them. The 2 crew members were very professional, meticulous and clean. The shutters are well made and beautiful, I highly recommend Avalon Shutters and I will be referring them to family and friends. read more

We ordered shutters for 3 windows and a door on May 2nd. I was promised them in 4-6 weeks. At 6 weeks, they said another week, after that week went by, they said another week. After 10 weeks of waiting, I started calling them, they didn't return my calls. Finally got a hold of someone, I started raising hell. Presto, my shutters are magically ready and they want to install the next day.(July 3, 2014) yesterday. The reason I'm giving 3 stars is 1 star for the service, 5 stars for the shutters. The shutters look fantastic. I think they have so much business to handle that they push people off until they are angry to buy some time for the install. read more

Avalon Shutters - Shades & Blinds Near Me - Perris, California

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Avalon shutters is over priced, way too expensive than other shutter companies. The service is horrible. I spent a lot of money for shutters. Installation was horrible. The installers are the worst. They didn't do a good job installing them. I Shop around before buying from Avalon shutters. I will complain to home depot! read more

Call them for the estimate 2016 Avalon did shutters to my brother house for 13 window for $3700. Today Avalon rep Jimmy give me a estimate for my cousin house for $21000.00 yes $21000. Unbelievable read more

Avalon was very attentive in the beginning because they are trying to get your business. Then once you sign the contract the contact and care drop down to a sub par level. First, their teams arrives over 2hrs late, then you find out that they forgot two of your shutters so they try to reschedule for another week! We did not put up any blinds/curtains waiting for the shutters to arrive. Then late shutters arrived damaged. When I tried contacting their team, I a pushed off by email and that someone would be contacting me, 2 months later, still no response. Hopefully they up their customer service one day, but I would not recommend, and I hear they overcharge. Please consider seeing other companies value for what you are going to pay. read more

I can't say enough about my beautiful shutters. After getting several estimates from Costco, 3 day blinds, and two other companies, a friend suggested I try Home Depot. Out of curiosity, I went to my local store and got a brochure. Avalon shutters was the company Home Depot uses. Although it took almost 10 weeks for the shutters to be made and delivered, the installation was quick. The products are made in the USA and are wood. They look absolutely beautiful. I'm giving it 4 starts because I was quoted 8 weeks out, it took almost 10 weeks. read more

Avalon Shutters might have been a good company a few years ago based on old reviews, but that has changed dramatically! DO NOT USE them. There is basically no warranty, they misrepresent that they have any warranty. We purchased shutters from them and they literally broke within 5 days. I was so upset I emailed the owner, who sent it to Nancy, their "Operations" person and she lied and refused to fix the ruined shutters. I am still trying to resolve this issue as they so graciously (sarcasm) offer to replace them for cost and 8 weeks without shutters. This is literally after 5 days and paying for what we thought was an investment, over $2,000 for two windows. Total ripoff!! DO NOT BUY FROM THEM! read more

We just had our master suite upgraded with these beautiful shutters! They did an awesome job and even made our weird bathroom window (it meets a wall and was harder to put a frame on) look awesome! read more

Avalon Shutters - Shades & Blinds Near Me - Perris, California

These shutters are the next best thing since mayonnaise. I am never going to financially recover from this, but like my favorite tiger says........"They're Grrrreat!!!!" Can't wait to bust out of this cell to purchase more. read more

I'll up my previous review to this. I had the re-measure today. Time frame was between 9-1100. The gentleman calls at 0800 and says 30 minutes out. Shows up early at 0830-Nice. Measures and says will take 3-4 weeks. Which I'm ok with. I give my final review based on quality, workmanship, and installation in about 4 weeks. read more

I bought $4000 worth of shutters from Avalon seven months ago. The installation and everything went fine my problem is the faulty product. I have the new look shutters not the classic and one of my shutters cracked at the plastic pivot point. My wife called to let them know about the faulty slat and they said it is not their product but we need to pay an additional $125 to repair since the slat looked to them (via emailed photo) to be a result of us damaging slat or we aggressively opened our shutters. I will never buy from them again or add additional shutters to my home unless they right this wrong and give us a new slat at no additional cost. At that point I would gladly delete this negative review as well read more

This is the second time I have installed avalon Shutters. The value added to the house is well worth the price. The installation was fast and professional. I recommend the use of these professionals. read more

As a new homeowner, I was a little nervous about ordering blinds and shutters since I had never done so before. I called and spoke with Ana and she was so friendly and helpful. Being that this was my first time dealing with a blind/shutter order, she explained everything and made it so easy to understand. The installers, Lazaro and Jesse came out and did an amazing job! I am so happy with the end result and am definitely recommending Avalon Shutters to friends and family. read more

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Not a fan of this company at all. Horrible!!!! Sales lady Patricia was great. Sold me on bathroom shutters. Next guy that came out showed up late, no id, no intro. Felt very uncomfortable with him in my home. Top it off, forgot his tape measure at the prior home. Lent home mine. When I complained customer service rep. Nancy was extremely rude, said what do you want me to do? I said cancel. How do I get my refund? All she said was call Home Depot. I did, he couldn't believe how rude she was. Home Depot only uses this company for now, so beware. read more