1. Avaya Housekeeping

1. Avaya Housekeeping

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Avaya Housekeeping

4.0 (1 review)
Closed 6:00 am - 9:00 pm

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Services - Avaya Housekeeping

Deep cleaning

Move-in or move-out cleaning

Regular home cleaning

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2 years ago

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Alliance Maid Services

Alliance Maid Services

3.0
(2 reviews)

I found Alliance Maid Services through a Reddit page suggesting cleaning services in NYC…read more I called them straight off the number on google maps and spoke to a nice lady, Michelle, who said I could also text the same number. She answered my questions and sent me an email link to formalize my booking. She also checked in over text afterwards (at least twice) which was helpful for me but for those who are still sitting on the decision I can see this feeling pushy. The booking form includes questions about the space to be cleaned, choosing from a list based on sq footage and type of space (studio, 3 bed, etc.). There are also add-ons like oven cleaning, window cleaning, and many more. The lady over the phone included oven and fridge cleaning costs in my estimate. I thought it was included as part of the cleaning but its actually an add-on so just double check when you do the actual booking. They sent multiple reminders leading up to the day of the cleaning which I appreciated. Michelle texted asking me if my cleaner could come about 20 mins early. I said yes and she was actually 40 mins earlier than the scheduled arrival window. She was here for 3 hours for a deep cleaning of my common area and bathrooms. She even cleaned the gap between my oven and counter! There were some things I was confused by, like she cleaned the front part of the inside of the microwave but not the back or the top of the inside so I'm unsure if that was supposed to be part of the cleaning or not. Michelle called later asking for feedback and i did state the with her. Even after the call i'm not sure if microwave cleaning was included or not. She just said she'll make sure we set clear expectations with the cleaners next time. Love that they ask for feedback and take it seriously. Overall they were very communicative and responsive. My cleaner, Sonia, was very efficient and did a great job. One note is that she did not speak English but Michelle was happy to relay any comments/feedback I had to Sonia via text.

I have been using them since January and was always pleased However, lately they are very…read moreunreliable. They cannot get people to do the work. They canceled the last minute, but they were supposed to come to me last Wednesday had to cancel then they were gonna come Friday or Saturday. I made an appointment for Saturday. I got an appointment. I got a phone call Friday night at 7 o'clock that the cleanest car broke down and they will let me know in the morning, however when they let me know. In the not be fixed so then I was out for somebody. This has been going on September since September 2 I unhappy yes the owner was supposed to call me since last week had the decency to call me, but yet I a charge pending for that service that they did not so I would never recommend these people again. I am very, very upset and I never wrote a bad review about anyone but that this has to be known to people.

Avaya Housekeeping - homecleaning - Updated July 2026

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