The Aveda in Century City has been my go to spot for skincare for nearly a decade now. The staff is super helpful and will give you generous samples when trying out the product. I went in initially just to find a natural toner and now have a full skincare routine that I've been asked about. Especially appreciate that they reach out to let me know about deals and double points days. read more

Aveda Store - Cosmetics & Beauty Supply Near Me - Los Angeles, California

Absolutely the greatest customer service in this entire mall. Alicia and Val are the sweetest most knowledgeable people and helped me figure out which products I actually needed and which ones I didn't- encouraged me to get trial sizes if I wasn't sure and overall felt like they were partners instead of salespeople, join their rewards program too! It's worth it. read more

I bought 4 items from Gerardo when I was just visited for a free travel gift with a consultation. I am very very frugal but when Gerardo impressed me both his immense grace + HUGE competency, he won me over to Aveda products. Gerardo went above and beyond to care for me + for my hair. As a person of color I did not know Aveda made "Black-friendly" products. Gerardo did my hair with Aveda products and made it look exactly as I desire. So I bought 4 items today. Gerardo is an OUTSTANDING Associate at Aveda for manifold reasons and in particular because he is an informed staff member and extended to me very friendly service. Gerardo is personable and shared tips with me on best using the products. He wants me to actually use and cares that I have an excellent experience with Aveda products when I get home. Gerardo really stood above my expectations of my consultation today and was uber patient and kind. If there is any way Aveda can recognize or reward Gerardo for his professionalism and being a phenomenal ambassador for Aveda it would be very appreciated. Gerardo is a star! read more

I came in with a really difficult exchange (all my fault), and Jerry took great care of me! He was so patient and helpful.

Gerardo H was fabulous - super nice, really helpful with selecting products. Rarely do I sign up for store memberships, but this time I did because of Gerardo's excellent service. read more

I had bought a product that didn't work for my hair, online. I had 2 negative experiences w/ online support. I called this store & spoke w/ a Coco. She was so sweet & I felt she looked forward to my visiting the store. When I arrived, she was as sweet as she was on the phone. (I felt she really cared about the customer which is EXTREMELY RARE in Los Angeles. Another rare trait in LA, she knew what she was talking about. She was so helpful. It felt fun to be there & talk w/ her. She went above & beyond w/ her attention towards me, making sure I was taken care of. She is an asset to the store. Because of my experience w/ her, I feel happy to drive from the beach to go into this Century city mall, in which you ALWAYS end up paying for parking because they only give you 1 hour to: park, find the store you are looking for in this large mall, do your thing, get back to the parking structure & get semi-lost when finding the exit. Highly recommend this store based on my experience w/ Coco. Bluu~ read more

I've always loved Aveda, and I've been exclusively using their hair products for the last year. But what prompted me to leave this review was the outstanding COVID precautions they took and the wonderful customer service I received during this time. The salesperson I worked with was patient and courteous. She recommended some great products for my routine and even provided a plethora of samples when I expressed hesitance over buying a full sized item without trying it first. Furthermore, once I selected my products, they individually sanitized them as I stood across a plexiglass window while paying. They stood a respectful distance from me at all times. This experience definitely makes me want to return, and I'm sure I'll be back for more soon enough! read more

Everything about this store and the people who serve there is on point. The product lines are superlative and the people really know how to lift their customers' spirits. read more

I love the essential oil chakra sprays that Aveda carries. When I had questions about other products, they were so kind and helpful without being pushy. read more

Went to my FAVORITE beauty store AVEDA in Century City, I had the pleasure of being treated like a celebrity!! Big shout out to SUNNY & LISA friendly, outgoing not to mention product knowledge was excellent. Luv Luv AVEDA read more

Just got my first mini facial from Aveda. Andrea was amazing! Seriously the most enjoyable and relaxing facials I've ever had. I know partly it's because this doesn't have any extractions and that's what hurts the most!! Regardless, I felt very relaxed and my face felt very refreshing every product she put on my face. Would highly recommend checking out their mini facials. They're super knowledge and friendly. Thanks, Andrea! :) read more

We regularly visit the Century City, CA store because we receive the best friendly and personalized service. Last Sunday, 3/3 was no exception. Jessica was extremely kind and friendly and helped us with all our needs with a no-attitude service, which is rare nowadays. Mindy remembered our first names and last names from prior visits, and we thought that was top notch customer service. Keep it up team! read more

Awesome service I came in for the remedy oil ,, believe it is called that . Was helped immediately, by a staff member sorry forgot her name . ;( but above all she was exceptional. read more

I came to the newly re-opened Aveda Store in the Century City Mall and was very happy with my visit. Mindy/Mandy (sorry, I can't remember the name!) was so knowledgable about the products and her enthusiasm for the brand really showed. I'm glad this location is back and I'm looking forward to my next visit! read more

I dropped by this store very last minute to inquire about a shampoo. After a thorough consultation with the sales representative, including a scalp analysis, she was able to match me with a couple of products designed for my type of hair that should correct all the damage done to it by heat styling throughout the years. The atmosphere of the store was friendly and welcoming. The sales associate (Mandy) was attentive and listened to my needs and did a fantastic job choosing the right product line for my type of hair. It's been less than a week since starting my new hair products (Aventi), I can already see a difference in my hair! I'm really excited to see my hair transformation in a couple of weeks. Will definitely becoming back to this store for all my hair needs. Aveda products are the best! read more

So I need to start off with an apology, because my comments are not directed to the store itself, but to the customer service of Aveda. First of all, I LOVE Aveda products. I find them to be pure and the scents to be soft and do not induce headaches. So today, I order online two of their Chakra balancing sprays because they are AWESOME! I sign up online and I get a little notification that says "Hey, give us your email and we'll give you 15% off." I think, hey, that's cool. I'll take 15% off. And then I see scrolling at the top of the page, a little notification about a free 5-piece mini set with any $30 purchase. Wow, I'm on a roll, right? So I enter the first promo code and the mini set shows up on my order. I enter the code for 15% off and it says it will apply the 15% off when I check out. I think to myself, I'm a genius!! So I pay for my order and when I check it, I see that the 5 piece set is not there. But what did I do? How can it be? So I call customer service because surely, as a new online customer, they will surely know what I did wrong and assist me, right? Oh, not to mention the fact that I paid $10 to join their "privileges" program. So who answers the phone? The female version of Sargent Carter from Gomer Pyle, USMC. I tell her what happened and she tells me that's because I can only enter one promo code per order and trust me, she is VERY official. I told her I read throughout the website and I didn't see that. She directs me to the bottom of their "promos" page. I go to the "promos" page and I read to her verbatim and no where in there does it say that that promos cannot be combined. So then you know what she says to me?? It is on the email we sent to you when you gave us your email address? I told her that was a very shady practice, because I never left the website because the website gave me the code. So Sargent Carter tells me that as a one-time courtesy she will give me the second promo. And I say that she doesn't sound very happy about it and she does not disagree. I will tell you this, as much as I love the ease of shopping online, I will never do that again. I would MUCH rather go into the store and deal with people who have smiles on their faces. read more

Such an awesome vibe in this store. The reps are always super knowledgeable, helpful and friendly! I love Aveda products but if I purchase something that doesn't work out they are happy to return or exchange. Always a pleasure! read more