I purchased a hoodie during the Memorial Day sale. When I got home, I noticed a black stain on the front of the hoodie. I called Aviator Nation shortly after purchase and was told the item is a final sale and there is nothing the manager could do. I wanted to exchange for the exact sweatshirt without the stain. The manager said that's why it was on sale. The store had at least 15 of the same sweatshirt, all on sale. I called and left multiple messages with Aviator Nation's customer service and also sent emails, no response and it's been over a week. Next step is disputing the charge with American Express. What a disappointment. I'll never shop there again. read more

I just got my second Aviator hoodie and I'm just as stoked. Quality of the hoodie and style is as exactly as expected. Familiar with and a raving fan of AN hoodies, I know that this will be my other go-to hoodie that will hold up wash after wash. I love the detailed stitching, velour design, and functionality of the thumb holes and zippered pockets. Fits true to size and is THE comfiest hoodie around. Love, love, love it!! And, customer service is always on point - super efficient and friendly. Highly recommend this local brand! read more

This place is as unique as they come. The brand, the decor, the building, and the employees. Our family found this place through yelp and wanted to check it out. When we arrived just an hour before closing time, the place was packed. We were instantly drawn to the beautiful patterns of the logo, the softness of the products, and the unique set up of this place. The front area carried most of the clothing merchandise and in the back, we found a ping pong table and a cute stage set up with couches, a ukulele, guitars, and candles burning. I felt like I had entered someone's home but this was set up to keep customer's comfortable and to make it feel like home. The employees were amazing and so helpful. The prices of the products are expensive. Not gonna lie. Children's sweatshirts start at $85 and go up. Adult sweatshirts are well over $100. But here's the thing: if you want good quality clothing with a super cool logo, you could take the plunge. We overheard the employees talking about the owner and the time and dedication she spends to make just the right product. Sounds like a super cool company to support. Plus, you look cool. If you don't buy anything, at least peek inside a jacket and read the tag sewn in. Love the extra touches put into each and every piece of cloth read more

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Absolute amaze experience. Hospitality so good, wow! Paige and Liam help me so good find everything great! Major satisfied l, would recommend. read more

Was visiting LA and was walking down the abbott kinney street. I really liked their vibe. Retro and a little modern mixed together, super cool! Their customer service is out of this world. Last week i had the chance to get some clothes from the sales rack. Some old styles that I wish they brought back! The sales people who helped me were so so kind. A tall curly haired brunette girl, and a Blonde guy who had a bandana on. If you meet them you're in for great service! Ill be back when im back in town! read more

Hi, I just left the store in Venice. I went there with my mom and I had a terrible frustration experience. The sales girl was so MEAN. She started laughing at my face and she was making funny of me for no reason. I don't know her name but she has blonde hair and she was wearing a black shorts. I'm very disappointed. You guys can't have someone like that working for you. It doesn't make any sense. I felt disrespected. You guys can't treated people that way. It's ugly. My mom got so disappointed. I got ashamed because I took her to the store to check it out and get some presents. We spend a lot money to be treated like that. SO FRUSTRATING! I hope you guys do something about it. I'm local and I love the brand but I'm not going back. Customer service is serious. Sincerely, Carla Cappellanes read more

worth the money, so soft and comfortable! My daughter loves the fit and sooooo cute! Super fast shipping too and good customer service read more

Aviator Nation - Aviator at Ulta - Men's Clothing Near Me - Venice, California

I ordered online directly. I had issues with fit, quality and condition. I swear I received used items, the appliqué already freying right out of the bag...So I had to deal with a lot of your customer service people. Natalie was great, but I rate everyone else I had to deal with at a whopping 0. Your return policy is so rigid and I feel it is very greedy. Making me pay to ship each item separately back to you, 3 items total, and I am in Southern California too, at 10 dollars per package because you are too stupid to figure out 3 RA #'s in one package? Give me a f'n break! I sent back 7 separate orders with over 1000 dollars worth of merchandise, to London in ONE package with 7 different RA #'s Are you really that stupid not to be able to figure out just 3 items in my returns? The cashmere pants I paid over 600 dollars for? Obviously you sourced just about the poorest quality cashmere you could find! This scratchy fabric feels just like regular wool and not the soft quality cashmere wool that comes from the belly. That is just so greedy to charge that much for such poor quality! A lightning bolt on the side of the pants does not make them worth 600 dollars! GET IT TOGETHER AVIATOR NATION. You are not that special. . read more

I have to agree with what's been shared by many people that this store and its employees are very much an issue with this brand. I will fully admit that I have their clothing in my wardrobe. It is incredibly overpriced for what it is and while they make a big deal out of producing their products locally, their products are not very durable. I have one of their vintage hoodies and after two washes, the colors are starting to fade and the seams are starting to show and while you can make the argument that it's part of the charm of their "comfy" product, it's not worth over $200 for that, but I digress. I found the attitude of the two young ladies working while I popped in early on a Sunday a few weeks ago to be really off putting. No one came up to greet me. No one even asked me if they can help me with anything. In fact, I had to approach them to ask for help. That's not customer service. There is a fine line between being overly friendly and don't give a s--t and they were the ladder. The attitude almost felt like you don't look like you should be shopping here so we're not going to help you. Way to go on being brand representatives! I get this is a hip brand and their social media campaign is all the rage, but if you are hiring staff who are making active judgements about potential customers, I don't know how you can get the brand to grow. New brands are a dime a dozen and it's the ones that can connect with Ma and Pa Jones from Omaha on vacation in Venice that will grow and not the ones who only care about people who look like them. read more

Love AV- Venice location is the heart IMHO. So cool to see ppl wearing AV everywhere: Dallas, Austin, N Cal, OC, Miami and Oregon! Can't not love AV! read more

Aviator Nation - Love this place! While traveling across the country - ppl wear AV everywhere: in TX, Vegas, Hawaii, Northern California and even Mexico - Men's Clothing Near Me - Venice, California

I would never purchase anything for this brand again. I placed a huge order and 80% came damaged, stopped by the store to exchange and they informed me that all the items are sold out company wide, they wouldn't allow me to switch to another color, and told me to drive out an extra 30 mins to another nearby store. I'm over this brand who has the worse exchange or return policy. read more

Inconsistent sizing of clothing in store. I realize this is a manufacture/factory issue but every time I go I have to have the sale's associate pick out the same size 3 times because there sizing is so inconsistent. Same with the quality. Very frustrating when your spending so much money Good luck finding parking! Abbot Kinney is the worst for parking but that's LA for you. Very nice and friendly staff. Always helpful and attentive. read more

Refused to offer me an in store credit when the items I ordered were too big. I requested an exchange initially but they were sold out of every single size of sweatshirt. So, I asked for the in store credit so that I could purchase a different sweatshirt. They told me that I was out of luck and that if they didn't have the exchange in stock then they were unable to help me. The sweatshirts I received were poor quality compared to others I've purchased from them. Extremely disappointed in Aviator Nation. read more

Really bad customer service. Not even a hello. I was looking for a particular size and digging through the limited selection they have at the store but nobody asked if we needed help. The salespeople were too busy talking to each other. read more

Big time disappointment. Purchased a hoodie on sale online. Material is extremely thin and sizing is way off the description. Says runs small for men (I'm normally a large) and based on measurements, looked like xl was the way to go. Just received and it's massive...way bigger than a normal men's XL would be on me. I remembered second guessing ordering because the unisex aspect and sizing being a little all over but then saw this big blurb about "we'll exchange as many times as needed on us until you get the right fit for you.." something to that affect. Thought ok then what the heck worst case it'll be a few weeks until I get to wear if I have to exchange once. What they failed to mention in that statement is what's printed on the back of the invoice it's delivered with and buried in their website...anything discounted over 20% is final sale. BS for clothing this expensive with known sizing challenges between sexes. Also noticed it's now posted all over the actual product page so they must be getting hammered with complaints because they weren't there before. I've purchased for my wife and daughters in the past but this will be my last purchase period after this experience. Quality and service at this price point are out of touch and unacceptable. read more

Horrible experience with Aviator Nation. I placed an order over two weeks ago, they charged my account and have disappeared. I have emailed and called several times and no response from a human, yet I did get a robot response saying my order is unfulfilled. Therefore, they stole my money and are not delivering my order. And, I have no way to reach them. Others are writing reviews that say the same thing. I thought they were a reputable company and I could not have been more wrong. They literally stole $200. I've contacted my bank and opened a case. I will also contact my Secretary of State's office. I have never had anything like this happen. Please do not order from them. You'll never see your product and will have to fight to get your money back. Horrible experience. read more

I've probably spent over 1500 on hoodies, sweatpants and they all fall apart! The quality is completely unacceptable for the money you spend let alone anything. read more

Aviator Nation - Warning!!!!! The stitching comes apart on everything with in days - Men's Clothing Near Me - Venice, California

Yoooooo! The clothes and service are next level at this shop! Malibu may have the location pros, But this one has the bigger selection and cooler employees! Ask for Rip and Julia! Such amazing people! We need their clones ASAP!!!!!! Only Con: There was some "Karen" yelling about her not getting a discount at 1pm on a Tuesday lol. Like lady get a life!!!! Its just sweats. Makes a Carolina boy chuckle!! Thanks for the service and kindness! Y'all are great!! read more

Loved this spot. Came here hoping for better service and it was delivered. Staff was friendly good customer service, helpful and was nice to have extra security there. Will come back again :) read more

Aviator Nation - Got the shirt happy with them always. - Men's Clothing Near Me - Venice, California

Terrible shipping times. I won't bother keeping the sweatshirt. I purchased for a vacation and it didn't make it on time despite shipping being in state, it still took over 8 days counting today and it's still not here, You'd think for a $200 hoodie they'd spring for 2 day shipping. Aviator nation is killing it in the business world, thy need to get their ish together on the CS side to support the sales volume, and for Pete's sake every order should be 2-3 days max! Keep your consumer excited. read more

Customer service is not so good for the online store. No one answers the phones. If you email sometimes someone responds but they don't resolve the issue so you have to keep sending emails hoping someone who cares picks up your email. Very frustrating experience. In my case they don't want to apply my discount to the exchange order. read more

The staff is super friendly and helpful. There was a security guard that greeted me upon arrival asking me to sanitize my hands before browsing. While I appreciate them taking Covid-19 precautions seriously, the black-tie and suited security guard was a bit much for the small store. I loved that the fitting room was very roomy and bright with natural lighting. The interior decoration matches the beachy-vibe the clothes bring and all the clothes were neatly folded and organized. I deduct a star because their inventory is very limited. I'm not sure if it's because of a decrease in shipment/staff and bandwidth due to the pandemic... Other than that, it's always a pleasure to stop by and check out their comfy sweats and hoodies! read more

Ask for Vanessaa!!! if she is not there, literally come back at another time when she is! Never met a more professional, kind, sales person in my life! This company is so lucky to have her! She goes out of her way to be of service! She helped us so much!!! Only will return if she is there! read more

My husband promised me a new hoodie and I really love the ones from AN. The store is exceptionally neat and well-organized and the staff is well-protected. The selection of clothing is huge and I would buy everything here if I could! Staff is friendly and well-informed. This is my favorite neighborhood store! read more

have ordered from AN a nunnery of times with good success. The products are fun and good quality although very overpriced. The price is not my complaint as I order well knowing they are expensive. What is appalling is the lack of customer service and ridiculous shipping time. almost 2 weeks and it took over a week before they even labeled it for shipping so no blame can be placed in their shipper. No explanation or apology from them either. Don't order if you need it anytime soon! read more

Great spin class. Wouldn't let me use the bathroom while shopping. Told me to use another establishments bathroom instead. So weird you have two working restrooms, I was going to purchase apparel and was refused. Unimpressed with this "policy" for students only. read more

First time at this location. Sara was absolutely wonderful. She was so patient and helpful with me. I LOVE Aviator Nation sweatshirts and this time I got another t-shirt and a keychain. read more

Absolutely NOT worth the price. I bought the Ninja hoodie (online and w/out seeing it in-person) for $200. The product is extremely low quality. One would assume that if a sweatshirt costs around $150-200, you would be getting a thicker/higher quality cotton (something similar to North Face/Patagonia), but it is the equivalent to a free sweatshirt that I get from attending a conference. read more

The classic story of a brand that is trendy and fun and comfy...but like "new money" the ego of it all goes to their head. My kids love this stuff, I'm not a big fan of the price but I'm also not a curmudgeon. We were visiting SoCal and my daughter had this on her short list so we wandered in glad to get out of the rain. To start, this place is super cool...perfect Venice Beach feel. But the staff has that "I'm too cool for school attitude" that often accompanies such brands. You're left wanting to remind them, "you work retail". This means, you have a job to help patrons that are potentially spending money in your place of business. Secondly, this means...you are very replaceable. But what you get is eye rolls...if you are acknowledged at all. But hey, we spent money so I guess it wasn't too offensive...even got a hoodie myself. read more

I had a very bad experience this week. It's a really bad customer service with arrogant employees. I came to buy some nice items (a hoodie, t shirt and pants) and I asked for the changing room. And was urged from the older employee a lady with dark longer hair to leave the changing room in a aggressive way because another customer was waiting outside. I was there inside just 5minutes!! I just tried sone items on!!! I think that's a normal thing to do before your leave 400 dollars there! They have only one changing room. It's not my problem, I felt really bad treated. Even the blond guy at the cashier apologized to me. But he could have said something before.. That's the best way how you loose customers. read more

Today in this store, a girl with blond hair, I don't know her name, communicated with me terribly, ended up not giving me a receipt or even putting my purchases in my bag. and all this was done with a very angry expression. I just left the store in my hands I had pants and I wanted to cry. It's sad that such a good brand is ruined by such terrible sellers. read more

Horrible online service. I've tried buying from them twice now and both times they sent me the completely wrong product, wrong size and wrong color. Will not buy from them again. For as much as you pay you would hope that they pay attention. Instead they are wasting my time and I assume others as well. Besides that, with all that's going on right now they're selling shirts with an Indian head logo...apparently not culturally sensitive either. read more

Great customer service was greeted immediately upon walking in. Love this brand and location and will continue to buy from it!!

I've always seen this blue shop down on Abbot Kinney but never had a chance to drop by. I'm fortunate that we carry a limited selection of this line at my work, so I was happy to finally get a chance to see the entire bright collection, especially their amazing Stripe-stitched hoodie I've had my eye on. I was willing to forgo my work discount for a better color that I thought could have been found here. I'm sorry to say the service was less than stellar. Now the girl was talking to some guy who had bought items when I had first walked in, post-sale. No quick hello, but this stuff happens. There were about 4 other people in the store checking stuff out and she made a beeline to greet them after the guy finally left which is fine, since they were there before me. What didn't make me happy was that she right away made a beeline to the new people that came in AFTER me, as I had been there for a good 10 minutes or so. Obviously after that amount of time, I should have just left, but that crucial timing was when I was really looking to select a purchase. I don't want to say I'm clearly NOT their target customer, but, well, I guess I just blurted that out. I even wandered more toward the back of the shop, where another girl who worked there glanced briefly at me then returned to playing on her phone. I guess this could have been business related... What makes this sadder is that the owner (pretty blonde girl with an equally amazingly creative brother; must run in the family) had stopped into my work once and we had a really nice talk. I was happy initially to walk into her shop, but left feeling less than satisfied. One star given: for the fact they DID have the hoodie I had wanted...in my size. Which I did not buy. Perhaps I'll fare better in the Manhattan Beach location. read more

I wanted to love the five stripe camo hoodie. AV products are beautifully designed and the Venice store has a great vibe not to mention the sales people are helpful and upbeat, but the quality of the clothes are lacking for me. My hoodie began to pill after a few days. I expected more at the $200 price point. Sadly, I returned it. read more

Great little boutique sweat pants store. Trendy. Approachable staff. Kids found what they wanted. I didn't, but it's because I don't know what's in! If I ever do know, I will be back. read more

So not a good customer service for me unfortunately. I love their stuff but pricey but I was thinking its worth it. It was until my last purchase in June. Sweatshirt has holes in it it's pretty new only 4 months so I try to get new one or replaced so they offer sew it or 100$ gift card which is bs since sweatshirt cost with taxes 202.70$. So next time when you purchase something from Aviator Nation be aware of very poor and cheap customer service read more

Extremely fun looking store with vintage 70s Venice Beach theme. The store has an extremely fun atmosphere and the employees seem very friendly. Stuff is extremely expensive but the demographic on the location seems to be a able to afford it. read more

Aviator Nation - Men's Clothing Near Me - Venice, California

Appalled at my treatment today. I'm a frequent shopper here and spend over a hundred dollars almost every weekend. I was dismissed with arrogance when enquiring about an item I received an email about what was was a 'current season' shirt. When I asked if items of a similar cut were going to be coming in, it was met with a haughty "I don't know, just what's here here now" And when I was searching for something similar I was whispered about inappropriately which made me feel very uncomfortable. A lovely girl with long dark hair came to help me so this is no fault of hers. But the guy with brownish hair coloring and a hat has a disgusting attitude. I'm a local and will not be shopping here again. read more

Clothing here is very stylish and beautiful! It's really expensive though, so don't be surprised when you see an $800 dollar tag on a jacket. The store is very beautiful and has a ping pong table in the back, which my girlfriend and I played for and hour. They also have a ukulele and a guitar that add to the entertainment. I really enjoyed visiting this store. Service here isn't the greatest, but at least the beauty that this store has to offer is enough. I recommend checking this place out. read more

Aviator Nation - Men's Clothing Near Me - Venice, California