this service provider tends to bill insurance companies for charges not rendered nor requested by…read morethe patient. I specifically requested a specific service which was a basic cleaning. They billed my insurance for specialty cleaning. This not the first time I have had this issue with Waugh Chapel Dental. They are stealing. Nothing but up charges.

This is an excellent dentist with top of the line equipment. His staff is very good also. I just…read morewas suspicious about some of the work plans that the dentist and his staff proposed to me. I was self-pay, but the dentist offered a financial payment plan that dramatically reduced the cost of cleanings (2 per year. at about 50% of the listed fee) and x-rays ( every other year). So why am I complaining? My long-time dentist, Dr Berger sold his practice in Annapolis and retired... I suppose if I hadn't left Maryland in five years ago and I miss him I suppose that if I had not moved to NC 5 years ago... my trust level would have matured by now. By the way all of the dental work was superb. L

Very smooth and professional; I needed a dental implant and it was done with minimal pain; they use…read moreadvanced technology to position the implant with a guide that is created based on your particular jaw configuration as determined by CT I trusted the process and the dentist completely and had no pain after the procedure

McCarl Dental Group has been amazing since the first day I contacted them. My husband and I were…read morepreviously using another local dentist which I wasn't a huge fan of but never made the move to switch. My husband had a last minute tooth emergency which had him in agonizing pain. I was made phone calls to a dozen local dentists and was desperate for anyone that could help. McCarl dental took him in within an hour, stayed open a bit late for us and provided amazing care when we had never been a patient before. Him and I are now both patients and would highly recommend McCarl Dental group. They also partner with local oral surgeons that they referred us to that were just as amazing.

Dr. Richter is a 5-SuperStar, I am a VA patient and struggle…read morewith that, but any time I need a fix and urgent dental advice, she was on it. Such caring staff and management system, scheduled me in right away and actually talked to me and gave me all my options and with what my insurance would cover. Convenient, timely, and approachable, a true professional, and with the supportive team to back it all up.

Dr. Ritcher and her dental hygienist provides outstanding customer service. They are passionate,…read morecaring, comforting, and gives service with a smile. I highly recommend Dr. Ritcher and her staff.

I've going to this dentist for almost nine years. A great practice. The hygienist is the best!read more

Best. Dentist. Ever. You will not regret it! I had so many issues with my teeth last year...there…read morewas one in particular that was so, so painful and it eventually cracked due to my constant clenching. I think I was in her office at least twice a month for one thing or another, but Dr. Duarte and her ENTIRE team were extremely patient and kind. When I broke my night guard, they made me another one and rushed the order. When I lost that night guard, Dr. Duarte made me a temp one until I was eligible to get a custom-made one via insurance. Even though I was in her office all the time, her staff were very compassionate every time they saw me, and she expertly explained all of my options and let me decide, instead of just jumping straight to extraction. Well, my poor tooth finally cracked (down through the roots) and I was in desperate need of an extraction. Dr Duarte referred me to an excellent surgeon who extracted my tooth the SAME DAY! I have been with Dr. Duarte for several years now and it was the best decision ever.

I went to this dentist for a few years. I moved away and then returned to the DC area and instead…read moreof finding a new dentist, I just made an appt here and drive the hour in. 1 odd thing happened during my first visit back. The hygienist (a woman that is a weathered ol dog that you can tell does not want to be doing teeth anymore) used a very exasperated tone of annoyance that she was going to have to do extra work on my teeth due to my lack of dental care and she was going to charge me extra for a deep clean. I said "why are you going to do that? I get my teeth cleaned every 6 mos." She didn't apologize, just said oh and asked if I had moved and then she moved on. The reason for my bad review is that I have asked for my $60 to be refunded 5 times in the past 1.5 years. I didn't even realize they had my money until my first visit back and they were talking about that deep clean as if that $60 would cover that!! They charged me too much to put my bottom retainer back on and they have held onto my money for what must be 5 years now at minimum. I've asked fora refund in person 3 times. I've asked by phone twice. They will NOT relinquish my money. They tell me they have submitted it to corporate. Who is corporate? Can I contact them myself? They will tell me nothing. So now I'm going escalating.

I was a patient of Dr. Schulman's for nearly a decade…read more When I first stopped by his office I was impressed with the awards he displayed in the waiting room. As time passed I noticed no new awards were added. That's pretty consistent with how my treatment went. Cleanings are pretty bare bones and done quickly. I was typically in and out in 20 minutes. Some times I would see the doctor, other times they were not available. There are two big downsides to this office. Communication and organization During cleanings, I would never be told of any problem areas or concerns. If I spoke up I might get a little information, but it was like pulling teeth (couldn't resist). I can't fix things if I think everything is OK. Having a more open dialogue between patient and hygienist would be super beneficial in my opinion. As far as organization, at one point I was told I was like a year and a half late for x-rays. I don't keep track of such things, but was surprised it took so long for them to notice how far out of date my x-rays were. The only reason they even noticed was because their records were audited. I decided to move to True Dental in Odenton, which is much more thorough with other tools and technology. My first cleaning took almost an hour but my teeth have never felt cleaner. There were digital pictures shown to demonstrate exactly what they were seeing, points of concern, and many back and forth conversations throughout that were very helpful.