My wife was gifted a beautiful, special gold locket, but she didn't have a chain for it. She…read morewanted to wear it to an impending upcoming family event so we went to Oaks Jewelers. A very nice woman named Jen helped us. Jen helped us figure out the best length and found the perfect gold chain for the locket. My wife was also gifted a birthstone bracelet (that she also wanted to wear to the upcoming event) but it wouldn't stay in place around her wrist so we also took the bracelet to Oaks Jewelers to be re-sized. Jen figured out the best length so it would stay in place, but the bracelet wouldn't be ready in time to wear to the event. (Our fault -- we had been meaning to get to Oaks Jewelers for quite some time and the locket was the most important so my wife was still happy.) However, a few days before the event, we got a text from Oaks Jewelers that the bracelet was ready to be picked up! The event was a lot of fun and needless to say, my wife was thrilled that she got to wear both the locket and birthstone bracelet! Many thanks to Jen and Oaks Jewelers for help with both items and for getting the bracelet done ahead of schedule! Oaks Jewelers is a wonderful place to buy jewelry and have jewelry repaired. Highly recommend!

A high five to Adam and his team for a wonderful fifth collaboration. Adam produced finished…read moreearrings from a pair of loose pearls, reattached a loose fitting to one of the mother-of-pearl chips, and substituted a new clasp for a pearl strand. Earrings sit very comfortably. I'm so pleased, as usual. Thank you!

Just a heads up: This place only accept cash!…read more I went here to get a battery replace on my watch. The guy who was there did a great job on replacing the battery on my watch. He had a difficult time getting my watch to work. I left my watch to have him work on it and within 30 minutes he got my watch to work. He did a fantastic job! If you need a battery replacement on your watch come to Pinole Key & Gift Shop

Excellent service ! Mr Lee was very friendly and had great Customer service. Hubby and I came to…read moreget battery replacements for our watches. We will be back

Isaac knows cool stuff. A couple years ago he cleaned and repaired my Grams camelback clock. It is…read moreso special to me on the holidays as I hear it ring and reminds me of the times as a child we would spend Christmas at her house. Recently, I found a watch that my mom got me years ago when I took her to a Cirque du Soleil show. Because I have a cell phone I use the clock on the phone, but eI never want to give up that watch and I took it down to him and within a couple minutes, he had it running again and I couldn't do anything prior to that to get it started again. He was very helpful very polite. It's always a pleasure seeing him. He's an asset to the community.

Extremely Fast service compared to other good watch repair places and comparable fair prices. Not a…read morelot of these guys left

Very good service, he fixed my broken rope chain (which I know is difficult to fix) within 5-7…read moreminutes and his prices are very affordable.

My man Kim runs an amazing watch & jewelry repair shop. I've come here numerous times and the…read moreservice is EXCELLENT. He's meticulous w/ his repairs VERY affordable and quick (cause he knows what he's doing). If you're in the Richmond/San Pablo area and need a jewelry repair, I would highly recommend Kim's.

I have been going here for at least a decade I have been dealing with Mike one on one for all my…read morecustom jewelry I highly recommend Mike and more recently his brother Ben to assist you with all your jewelry needs they are very helpful and knowledgeable on all the products they carry great quality diamonds and will always advise you on the different grades and quality of gold and diamond jewelry. It's a Great feeling to know that you have someone you can trust in the jewelry business Mike makes you feel good about all your purchases trust me best in the Bay!

What in the world is going on with the store? Is it open or not? I've gone down there several times…read moreand it's closed for renovations since March.!!! they have my jewelry and this is not correct. The number is not working. And I want my jewelry back.

THEY ARE THE BEST!! after a frustrating couple of days being turned away at various "pawn shops", i…read moredecided to try one last place. im SO glad i did, i am a customer for life. i came in today with a small bin full of miscellaneous jewelry, nothing crazy fancy- and a lot of pieces that needed to be tested. the entire team was SO warm and friendly when they welcomed me in. but i have to say, sabrine was the star of the show. she told me how much she loved looking through collections like that and got to work. as she sorted through my items, i looked at all the beautiful (and very reasonably priced) items they had for sale, so many amazing treasures!! early on in my transaction, sabrine asked me about the gold colored pieces i had, and i told her that someone at a different pawn shop the other day said there was not any gold. sabrine offered to re test them, and told me she found a couple pieces of gold. THAT was a huge trust-earning moment for me, she could have easily pocketed them as copper/brass, but was very honest. she checked in with me throughout the process, but i was content browsing and chatting with the other employees/customers, everyone was truly so nice. when sabrine told me my offer, i was so, so, so happy i almost cried- it was amazing and SO fair. sabrine was SO thorough, yet efficient with the help of other team members. she sorted through hundreds of pieces of jewelry in about an hour, and i walked out with more cash than i anticipated. THANK YOU SABRINE & granters!!!!!!

Isabel was great and helped with this beautiful purse! Great shop with nice employees.read more

Great new venue to sell your gold,silver and diamonds. Very…read morenice owner who pays fairly. The location has good parking and is very central and safe.

I came in with a mission. And Humberto and Atoumame made my vision come true! The heart started off…read moreas Tiffany Earings. And now they are a pendent to give one to my best friend and the other to keep and match her.

I had an amazing experience with Under Hill Studios!…read more Jackie brought my wedding ring back to life, it looks absolutely brand new. This wasn't just any ring; it's a treasured family heirloom that has been passed down through generations, so trusting someone with it was a big decision. Jackie treated my ring with incredible care and respect throughout the entire process. Jackie even took the time to show me parts of the polishing process, which made the experience both educational and reassuring. It was clear how much pride she took in the craftsmanship. I couldn't be happier with the results and highly recommend Under Hill Studios to anyone looking for jewelry repair or restoration. If I ever need another jewelry repair in the future, I won't hesitate to come back. Thank you for taking such wonderful care of such a meaningful piece!

Johnny is such a talented artist . He upsized my wedding ring and did an amazing job . It looks…read morelike brand new . He offered a great service and I am really satisfied ! I highly recommend Underhill Studio !