Hannah and her team always make it a pleasant experience. I rent at least 2x a month and I never…read moreafter to worry bout my reservation. Also shout out to Max who saved me from having to get a new license recently...ty

My experience with Enterprise in Dublin center was wonderful. They picked me up at my apartment to…read morego to Enterprise to rent a vehicle. My jeep had been totaled so I was very upset. They took the worry off me. When my rental time was over they even drove me back home. What a great experience I had with Enterprise.

I took my car to the dealership to have some recall repair work early this week. I had previously…read morecalled and had a car held for me. There were three people I spoke to/worked with and each was very nice and helpful (Anne, Ashley and Anthony) When I went in, I was waited on by Anne. I picked up the car, a Toyota Prius, and I was in and out within 10 minutes or so. Clean, lower mileage car with unlimited miles. Unlimited miles? Road trip! I had my friend Karen on the phone and was off to Dayton for breakfast before I had the windows totally defrosted. I took it back the next morning, handed them the keys and I was done. It doesn't get any easier than this. My cost? $37 and change and about $14 for gas. 5 Stars.

By far the best rental experience i have ever had. I have used this place every time i visit from…read morethe West Coast. I had a problem with the car door locking and the team resolved the problem in less than 30 mins. The staff is fun and nice. Make sure you check your bill when signing off though. There was an unforced error that the team resolved and made up for. I will always use this location.

My rental was in an accident (not my fault). I cooperated fully -- returned the car, got a…read morereplacement, called back to share my claim number. Right after that call, they silently charged $500 to my card without any authorization. My deductible is only $250. When I called to ask why, the rep was rude and hung up on me. No transparency. No respect. No accountability. I've escalated to their executive team. Think twice before renting from this location.

Avoid This Location - 6 Months of Broken Promises and Missing Items…read moreI am incredibly frustrated with the lack of integrity, professionalism, and basic customer service at this Enterprise location. My experience here has been a six-month saga of being ignored, lied to, and ultimately told to lawyer up over items they admitted they had. In January 2026, I left some personal belongings in a rental vehicle. I called immediately upon realizing it. Justin McAbee confirmed to me over the phone that my items were found and were safely at the branch for me to pick up. When I arrived, my belongings were completely gone. The Ghosting: Justin McAbee admitted fault and promised the branch would reimburse me for the missing items. I sent him the exact list of what was missing. Instead of resolving it, he ghosted me for months. I called and walked into the store multiple times with zero resolution. More Empty Promises: In May, after months of pushing, I was finally told by the team--including Jason Pearson and Ryan Batts, who are also involved in handling this mess--that they would finally cut me a check for the lost items. The Ultimate Brush-Off: After a week and a half of no check arriving, I followed up with Justin McAbee again. Instead of providing a tracking number or an update, he told me to "involve my legal counsel."

Great business to deal with and very fair rates. Will definitely use this business again when I…read moreneed to rent a car.

I rented a car at Enterprise in Dublin Ohio Parameter Loop Road, around December 18th. There was…read morealready issues from the start. First, for some reason, because I had an out of state license, my father had to use his credit card for the up front deposit. But they still ran my card at the beginning so they could have it on file. I extended my rental about three times. Every time I extended my rental, I was charged for that extension right away. I know because I was checking my bank account before and after, making sure I had enough funds. I return the car on December 28th and everything seems fine, but randomly two weeks after dropping the car off, I get charged $1033.10 on January 10th. No warning, no explanation. I look through my bank account and see all the original charges that were made after each extension of the rental, and those charges were gone, nothing was there. Two weeks later I get charged the total lump sum and I go -$601 in my checking reserve. Why would you initially charge my account showing charges, then those disappear and two weeks later I get charged the lump sum when I didn't have $1033.10 in my checking account. You can't expect people who budgeted to rent a car over holiday break to have those same funds in their bank two weeks after the holidays. I lost a lot of money and now I'm struggling this month to pay my bills I would like for Enterprise to issue a refund, even if its a partial refund as its unfair to have that amount taken out with no notice especially when it occurred two weeks after I dropped the rental car off. You can't expect people to have over $1000 in their account randomly. I had the money in my account during the holidays, I didn't have that money after the holidays. I rented the car during the holiday, not after, so I should have been charged during the holiday, not after.

Don't rent from this location. They rented us a vehicle that had a tire that had been plugged on…read morethe SIDEWALL. A true safety issue. And the plug was very visible and they should not have been renting out the vehicle. I had to pay out of pocket to have a new tire ordered and installed. $200.00. I may or may not get reimbursed. Go anyplace else to rent a vehicle. These guys don't care and certainly don't have any sort of quality control. Which is obvious from all the other reviews i read!

I have rented from this location many times over the past two years and have always had a good…read moreexperience.

I reserved a car in advance, but when I arrived there were no vehicles available, despite having a…read moreconfirmed reservation. I had to wait 20 minutes before a car became available, which was both frustrating and inconvenient. Unfortunately, the issues didn't end there. Once I got into the vehicle, the low tire pressure warning light was illuminated, raising concerns about the condition and readiness of the car. It seems Enterprise is starting to lose its way when it comes to delivering the reliable customer experience I've come to expect. The whole purpose of reserving a vehicle in advance is to avoid delays and ensure a car is ready upon arrival. While the staff was courteous and professional, the lack of vehicle availability and the condition of the car made for a disappointing experience. I will continue to use National for airport rentals, but for local rentals I'll be looking at other providers in the future.

10/10 best run Enterprise location you can go to. They were very cooperative and incredibly…read moreresponsive when all the other locations wouldn't ever even pick up the phone. This location is actually well staffed and the staff do care a lot about the customers and making the experience smooth and super professional. I've worked with the team several times and every member will go the extra mile to help out and they're very professional about it. I truly wouldn't ever go to any other enterprise location besides this one. BIG thank you to the manager Kayla, you run a tight ship and you lead by example.

Had a confirmation for a rental and ubered to this Avis location. Showed up at the Avis location…read moreand the guy plainly stated "we have no cars today." To which we replied "we have a confirmation" and he just repeated the same thing. Also, he said he tried to call the number listed, but there was no missed call. This is unacceptable and why apps like Turo are putting these kinds of places out of business. Absolutely horrendous customer service. Another customer walked up at 12:58pm and he locked the door as they were coming. She stood there and finally he opened the door. Don't rent a car from here.

The biggest favor you will ever do for yourself is to run from this business!! They save they don't…read moresave credit card information, but, they do and will make unauthorized charges

Everything is amazing at this location. I continue to come the only place for me to rent a car.read more

This Budget/Avis location was so great…read more The interior is very spacious and comfortable. Pricing is competitive. I can't say enough good things about how nice and efficient the folks are there. Huda is seriously one of the best employees I've met anywhere, as was the gentleman who helped me at pickup (my bad for forgetting his name). Thank you both, instead of leaving your place frustrated (as these things can sometimes be, accidents, etc.), I left happy and in a better mood than when I came in. Five humungo stars.