Five stars for Ford Fairfield! Their team went above and beyond to get my 2020 ROUSH F-150 back up…read moreand running with a complete new transmission and the ROUSH-specific access required to properly recalibrate the supercharger. This was a challenging repair, but Missy B., Michael G., Robert K., Kishan K., and Erich C. put in the extra time, effort, and coordination needed to get it done correctly. Special thanks to Erich C. for helping secure the ROUSH-specific access that was so important to the process. I am genuinely grateful to the entire team for their persistence, professionalism, and care. Thank you all for bringing my ROUSH back to life! Ford Fairfield has an exceptional team and has earned my strongest recommendation.

I couldn't update this review fast enough. The excitement of when we first purchased this car,…read morequickly faded away within the last 5 years and almost 37,000 miles later. 1. This model explorer alone had 33 safety recalls. Each time we took our car to the shop, it took 1-2 weeks for repairs. Completely inconvenient! 2. The crack in the windshield that was EXISTING when we bought the car never got repaired in the 5 years we had the vehicle. Don't bother purchasing warranties because this dealership doesn't honor them and the 3rd party warranty company gives you the run around. Ford was supposed to complete the repair themselves but kept pushing it onto the warranty company! 3. No cars transmission should go out at 36,000 miles and some change! NEVER!!! 4. As the dealership that sold the warranty and extended warranty there is no excuse as to why you can't locate a customers information to verify they have coverage for power train issues, but of course it's easier to try and convince a customer that they don't have coverage, I guess! 5. Replacing the transmission took just shy of a month and no loaner car was offered. Literally had to pay for a rental at about $600 a week, plus pay a car note for a car we didn't have in our possession just to be able to get to and from work! All because Ford only offers loaners for "Ford" warranty vehicles. How that even makes sense is beyond me! In this economy, an extra $600 is tough! 6. After repairs were made, we were told we could not pick up OUR vehicle until the warranty department made payment. So even after the warranty department approved the repairs and approved to cover almost 100% (we had to pay $200 for screws, yeah, I know, crazy), we were told we would have to wait until they paid because it was a large bill. I guess the peace of mind was being told that warranty "usually" pays quickly. We had to get the manager involved after numerous calls and he only agreed to release our vehicle because I'm sure he realized illegal business practices aren't the best route. I won't go into detail on the legal perimeters or lack there of to withhold someone's car without legitimate merit! Obviously I understand that no business is perfect and sometimes issues are bound to happen, but this experience alone showed us that Ford Fairfield does not care about its customers and will do anything they can do be shady, with a lack of professional business practices. Do yourself a favor and buy your car anywhere else but here! If I could give zero stars that would still be too many for Ford Fairfield...

Over priced $600 for estimate and wanted over $6000 to fix and they said it with a straight…read moreface,got it fixed for $2400 somewhere else

My wife and I brought our Cadillac Escalade in for repair and found out that the engine needed…read moremajor work. The service advisor Erlinda was very easy to work with and explained all of the details of what the technician found. Erlinda was very easy to work with and kept in contact with my wife and I with all of the details, required repairs and timeline of when to expect our car would be done. We got our car back and it has been running excellent. Thank you Team Chevrolet!

I had a DEF system issue with my Sprinter van. Tony Danai, Service Advisor, provided excellent…read morecustomer service and managed the process of diagnosing the problem, fixing the issue and working through the warranty process. Tony is one of the best Service Advisors I have experienced in my many years of vehicle ownership. Thanks, Tony

I purchased a 2020 Mercedes-AMG C63 S from Mercedes-Benz of Fairfield because I believed buying…read morefrom an authorized Mercedes dealer meant the vehicle had been properly represented and prepared. Before purchasing, I specifically asked about the car's prior accident history and was reassured by the sales team that the repairs had been properly completed, that only Mercedes OEM parts had been used, and that the vehicle was in exceptional condition (and "should have been CPO" based on its excellent condition. I maintained the car properly and drove it approximately 7,000 miles. At the next annual service, a small oil leak turned into an engine-out repair costing more than $33,000. During the repair, an independent Mercedes specialist found extensive additional issues, including impacted and bent cooling components, engine resealing, cooling system repairs, mounts, and numerous other components requiring replacement. I wasn't asking the dealership to pay the entire repair bill. I simply asked them to participate with a reasonable goodwill contribution given the circumstances. Their response was essentially that the car was sold "as-is," they could not determine whether the issues existed at the time of sale, and therefore they would contribute nothing. The General Manager confirmed they had no pre-sale inspection report, technician notes, photographs, or other documentation beyond a routine service repair order. My disappointment isn't just the repair bill. It's the complete lack of accountability after purchasing a vehicle from an authorized Mercedes-Benz dealership that required extraordinary repairs after only 7,000 miles. They massively misrepresented the car, and truly does not care about what they sell, how they behave or the financial havoc their sloppy / unethical way of working create I would certainly would not recommend anyone from having anything to do with these people whom I personally consider deeply unethical in how they sell vehicles.

thank you debbie, matt and the team at ron dupratt dealership. i'm happy with the great customer…read moreservice

Update on my review! I have to add I love this company so much. It's been a couple years and they…read morestill call me on my birthday asking about the truck and how our family is. This business is truly amazing. I wish I could give more than five stars because wow, the service is stellar.

Amazing Experience I…read morehonestly can't say enough good things about Chelsea and Mia at Kia of Vacaville! They are literally the BEST car salespeople I've ever had the pleasure of working with. From the moment I walked in, they were welcoming, patient, knowledgeable, and genuinely cared about making sure I was comfortable and happy. They made the whole car-buying experience so much easier and stress-free. I never felt pressured, rushed, or like I was just another customer. Chelsea and Mia went above and beyond to help me and made sure I understood everything along the way. If you're looking for a new car, I HIGHLY recommend asking for Chelsea and Mia! They are amazing at what they do, and I'm so grateful for all their help. Kia of Vacaville is lucky to have them!

My review is for the service department, specifically Mikko, who was so friendly and helpful. I had…read moreso many questions, and he made sure to listen to all of my concerns and provide knowledgeable advice. On top of being so kind and knowledgeable, Mikko provided us with outstanding customer service. After letting us know their shuttle service was not available that day, he quickly resolved the dilemma by booking us a ride to the nearby outlets while we waited. Also, I really love that you get a video from the service technician to provide a visual explanation of their work and recommendations. This not only adds trust as a consumer but also provides valuable insight regarding your vehicle and the services provided. 10/10 - definitely recommend!!

lucky is a life saver! he has the best prices around for labor and parts guaranteed. I've dealt…read morewith many roadside mobile repair companies and he's by far the quickest and most honest I've had the pleasure of dealing with. needed my brake chamber changed because it was leaking so I found lucky on Google and Yelp. he instantly responded to my call and gathered all my info. his price for the parts were his cost with no upcharge. his labor rate is cheaper than shops Guaranteed. there was no hidden service fees like most mobile repair. he got me repaired quickly and done correctly. very nice and knowledgeable and explains everything thoroughly and does not try to sell you on anything you don't need. I highly recommend to all truck drivers not even for emergency roadside service but for your main services because his prices can't be beat. lucky your the man and look forward to have you repair anything my truck needs in the future.

Amazing! We were on a road trip and realized we had a nail in our tire. The owner met us at a gas…read morestation right off the freeway and helped us with in 10 minutes! I wish more companies had this level of incredible customer service!!

Excellent Service Completely inspected and brought up to…read morespeed a Toyota Tacoma I bought at Carmax Completely trust Hanlees Toyota Fairfield James Sanchez service was outstanding Kudos

Everything went smoothly with the purchase process, and I was excited to drive my car home…read more Unfortunately, shortly after leaving the dealership, the check engine light came on, and the vehicle began experiencing misfire codes. I'm extremely disappointed. I worked hard for every dollar I spent on this car, and to have problems immediately after driving it off the lot is unacceptable. While I appreciate that the dealership provided me with a rental vehicle, that's not the point. A customer shouldn't have to deal with major mechanical issues right after purchasing a vehicle. l've owned several used cars over the years, and I've never experienced anything like this immediately after a purchase. This has left me feeling like I was sold a lemon and has completely taken away the excitement of buying a new vehicle. I truly feel let down and disappointed with this experience. I hope the dealership takes responsibility and resolves this issue properly.

Exceptional Service From Marcos Pangelinan at Ron DuPratt Ford…read more After my transmission failed and my hybrid system shut down late at night on a country road, I was in a rough place. I had been sitting alone in the dark for about 30 minutes, stressed and discouraged, before finally calling for a tow. When Tow Operator Marcos Pangelinan from Ron DuPratt Ford arrived, the situation immediately felt under control. He greeted me with genuine kindness, professionalism, and calm confidence. He assured me that I would be taken care of, then got to work with impressive focus and precision. Marcos handled my vehicle carefully and methodically. His equipment was exceptionally organized, his straps were properly maintained, neatly arranged, and it was obvious that he takes pride in doing the job correctly. His truck was clean, orderly, and professional as well. During the one hour ride, Marcos was friendly, respectful, and easy to talk with. I learned that he is taking in person classes to advance his career, staying disciplined with the gym and nutrition, and working demanding night shift hours. That level of work ethic, accountability, self improvement, and professionalism is rare. Marcos has the temperament, discipline, customer service instincts, and leadership qualities that would make him an excellent candidate for greater responsibility, and in my view, a future management role. Ron DuPratt Ford is fortunate to have him representing the company. Thank you, Marcos, for turning a stressful late night breakdown into an experience where I felt safe, respected, and genuinely taken care of.

I had the absolute best experience at Ford dealership Dixon. Every single person there was beyond…read morefriendly, welcoming, and genuinely helpful from start to finish. I worked with Mason, who helped me purchase my new vehicle, and I couldn't be happier with the entire experience. He really took the time to find me the perfect fit something that stayed within my budget but was still a car I absolutely fell in love with. That balance isn't easy, and he made it happen. What really stood out to me was his level of dedication. He even went out of his way to pick up documents from out of town just to make the process smoother for me. That kind of customer service is rare and truly says everything about how much they care. Mason was incredibly friendly, knowledgeable, and just an all-around great person to work with. I also think it's amazing that he comes from a second-generation car dealer family you can tell he knows exactly what he's doing. I highly, highly recommend this dealership and especially Mason if you're looking for a great car-buying experience!