I rarely give a review,however,I feel that I must,this time…read more This was one of the best experiences renting a car,that I had.the lady who rented me the car was super nice.she was very friendly and didn't sell me a bill of goods,so to speak The pickup and car return went very smoothly. I haven't even mention the very fair cost of the rental I would only use Korex,whenever I need to rent a car. I also love to help local business. I give them a 5 ++++++rating

John (owner) makes renting a car the easiest experience ever! I always go to him when I need to…read morerent a car! Affordable, convenient and the car is always clean!

I made a reservation and I had to cancel it because I didnt have my credit card with me (I offered…read moremy debit which they didnt accept)and Expedia didnt give me back my money

If I could give 0 stars I would. They would not take an out of state debit card payment and were…read morenot helpful in figuring out alternate payment methods. They suddenly had no available vehicles (after claiming to have plenty when I walked in). This seems to be a NJ problem.

The customer service is terrible, even for Gold Plus Rewards President's Circle members. The man on…read morethe left is unpleasant and not customer-oriented. He works on Fridays. If you can't smile at customers or resolve their issues, find another job. I reserved an SUV a few weeks before my arrival. When I arrived, they told me that only one car was left, which was not suitable for a family trip. There was a minivan and other cars in the parking lot at the same time. But he said he could only give me that one. I agreed. The registration process was very slow. They didn't move at all. As soon as I got behind the wheel, I immediately smelled marijuana and ash everywhere. The cup holders were spilled with liquid. These lazy employees did not clean the interior and gave me the car without cleaning it. They have a vacuum cleaner in the parking lot, though. The customer service is terrible. You're better off finding another location. This one should be closed. The second incident happened exactly a week later. I came in the morning and asked if there were any cars. The same employee who had served me a week earlier asked me if I had a reservation. I said that I didn't have a reservation. He replied that they didn't have any cars. I went out, made a reservation, and came back. I said that now I had a reservation. He said it didn't matter whether you had a reservation because we didn't have any cars. Then why did you ask about a reservation earlier? I asked when the cars might arrive. He said 4 p.m.(so stupid), the office closes at 6, and I need a car for the day to get to work. He's an absolutely incompetent and lazy employee.

If I could give them less I would…read more When renting the car I specifically explained to the representative who was the manager at the location that I am only seeking coverage for specific days. The manager then stated " I did explain to her that she could do the coverage for a week and extend it out if she needed." I only asked for the remaining days of that weekday. He then proceeded to tell me that the amount per day was 25 dollars and to sign. I asked for the total and he said it would come out to around 200 dollars without tax. He then proceeded to tell me to sign below. I've made multiple calls to the company and each time I was reassured I was not going to be charged for anything. The manager was deceitful and used these words. He stated he could do certain days the company claims they could not. This is Failure of representing the company policy's and fail to take accountability. I have email proof of the agreement the representative made and even phone records that hertz claim to record (11/29/23 8:31am stating no charges . 12/12/23 3:07 pm failure to explain cancellation procedure. 12/14/23 10:12am failure to take manager accountable for his misrepresentation of the company policy and failure to explain cancellation.)

We found EZ Rental Car after our car was hit by a truck and everything spiraled into insurance…read morechaos. James completely came through in the clutch. He helped us navigate all the back-and-forth, kept things simple, and made sure we were never stuck without a car. He went above and beyond the whole time and genuinely made a stressful situation way more manageable. Can't thank him enough.

They do not accept out of state debit cards, or any credit cards over the phone. They were rude…read moreand extremely unhelpful. The man hid in his back office and refused to help me or explain why they wouldn't take out of state debit. The place also smelled RANCID. Unfriendly and smelly is my take away.

WORST EXPERIENCE Cannot help but think this interaction…read morewas racially driven. After waiting patiently for another family to be assisted, I was rudely told to approach the desk. Though I had already prepaid and confirmed my reservation, two men were extremely rude and refused me service while retrieving my drivers license and credit card. They refused to issue me a vehicle and told me to call customer service to cancel. They forcibly pushed me out of the building into a snow storm in a suede jacket, before I could even call an Uber, and locked the door behind me. My Jacket was RUINED and my ETA was set back two hours. RACIST CHAUVINIST UNSAFE

I rented a premium SUV for over $200 per day, and the SUV was insanely filthy! Mud and food…read morestains smeared all over the seats, with snot rags all over the floor.. So much for any covid precautions.. I spent over an hour trying to stain treat the interior and sanitize it, i should get some money back for me having to do the car cleaning work for them... Stay away from this place...

Great location quick service! This is the only place I will rent cars from any more. They are…read morejust across the GWB which ensures a lower price but I am not going to some crazy far place. every time we pick up the car and drop it off the guys working there are super plus friendly and quick to help us get on our way. Last time we picked up the car it wasn't washed so they just gave us a discount which was great. It was rainy so who cares about a car wash right? Love it here can't wait for my next adventure starting from here.

I hesitated to speak up, but the truth must be told. I initially entered a partnership with this…read morecompany, investing my own money, purchasing vehicles, and securing office spaces. At the time, the company had little to nothing. I was determined to elevate it to the next level. However, things quickly took a turn. I was pushed aside when it came to managing finances, and never got control over the incoming funds. I never saw any of the revenue; instead, Tyson Brown consistently pocketed the money, spending it on personal luxuries and, shockingly, on his mistress. Suspecting foul play, I had no choice but to hire a private investigator to uncover the truth. What I discovered was appalling. Numerous people had warned me that he was a scammer, deeply in debt, and involved in countless fraudulent activities. He had taken cars from people without paying for them, leaving victims to deal with repossessions. And also did not pay loan companies and had a lot of cars repossessed and the other peoples names destroyed all their credit. I quickly realized I needed to move to protect myself. I left the company immediately, distancing myself from the fraud, illegitimate paperwork, and overall unethical practices. I have too much to lose to be associated with such corruption. Since then, I've started my own business, which is thriving. Everything is above board--no scams, no illegal activity. I've built a clean and transparent operation with an incredible team who supported me through the challenges I faced with that disastrous partnership. Now, it's time to take action and ensure that Tyson Brown is stopped from scamming and exploiting more people.

This business is super professional. I utilized their service, and they exceeded my expectations. I…read morerecommend their service 100% they are exceptional.

We had a family coming in from overseas and needed a 12 seat van for trip to DC and Niagara. Things…read morecame up and had to change our plans and Jay was more than accommodating. Wish all rental places were as responsive as this one. Will definitely be using them again for future van rentals. Highly recommendable!!

I want to thank Jay for helping me figure out what kind of vehicle I need to transport tents and…read morepeople safely. He was helpful and knowledgeable and honest. Thanks Jay!

Never on time, but a tad bit cheaper than most places…read more Edit: I would recommend you hash out the 20-30 extra and get yourself a more reliable company. Also make sure you read the TOS

This place is so unprofessional. I don't think they give crap about other people's business…read more Before reading the review by Jamie, I was upset I didn't get the vans I reserved. But I'm thankful I didn't get the vans. I had to borrow 2 vans for upcoming company event.I literally called them almost every day for the whole one week probably 2 weeks prior to the renting date. I wanted to make sure I'm bringing the right documents and to make sure I get the vans. I made reservation with cc authorization form and they said I don't have to worry about renting the vans. Even on the day before the renting date. My coworkers went in to get the vans the next day and they said they don't have any van for us. Apparently the vans which were supposed to be return that day did not get returned. Customers called in to extend the dates and I guess they let that happen. Like the other review, to be fair, when we were conversing back and forth with phone calls, he was nice and helpful and I guess some things are uncontrollable. But what's the purpose of reserving the vans when there's no guarantee that you would be getting the vans? It's just sad to see people doing business like this. They should be more prepared and this shows that they are not professional. If you are planning something important, go somewhere legit even if you have to pay a little extra. It's not worth it.