My husband and I decided to rent a car from Alamo Rent A Car for our trip to San Antonio. We got a…read moregreat price of $50 a day! This turned out to be so much cheaper than taking an Uber and we had the freedom to explore and go places whenever we wanted. The counter where we picked up our rental car was slow and there were three separate lines that went to the same counter. This ended up causing a lot of confusion and frustration. The car drop-off was very easy and took only a few minutes. We got to choose from a variety of cars. The reservation matched the car that we drove off in. The car was clean and comfortable. I would rent from Alamo Rent A Car again.

Everyone was wonderful. Loved the vehicle except for the door that covers the gas cap. It popped…read moreright off onto the ground when it opened.

We were visiting from out of town for suns vs spurs game. We didn't realize the game was to be…read moreplayed in Austin. We looked at uber but it was $116 one way. So I looked on enterprise since they have always been helpful and it was $57 for a small suv. Once booked, I got a call from Gene Mendoza. He stated there were no small SUV's available, but not to worry they had two options and I would get the same rate. Gene and his team greeted us upon arrival and made all the paperwork go smooth and quick.

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

Get the silver insurance at least, it saved me when I got rear ended in a parking lot. Didn't even…read moreknow it happened and luckily it didn't come back to bite me due to getting the silver. I will say that when trying to check in, they tried to make me claim it on my insurance before we had to go get the lady that I bought the insurance from. Shoutout that manager she was great.

I recently rented a vehicle from FOX Rent A Car and, while the agent at the counter was courteous…read moreand acknowledged my request to decline Supplemental Liability Coverage, I was still charged for it on my final bill. I explicitly informed the agent that I would use my personal insurance, and they assured me the charge would be removed along with a fuel adjustment, totaling about $150. I kept a copy of my agreement with notes confirming this conversation, but I have had to contact customer service to request the refund. It's frustrating that this issue occurs despite clear communication, and it seems that other customers have experienced similar problems with unauthorized charges. While the staff were polite at the counter, the billing practices and lack of accuracy make the experience disappointing. I hope the company addresses this issue promptly and ensures customers aren't charged for services they did not request.

They will let you reserve cars that aren't available. When I got there after making a reservation…read morethey had no cars available not only that I was informed they had no cars for multiple people coming the same day who made a reservation 2 months ago who were likely reserved as part of their vacation. Certainly would not want to make plans depending on them.

Worst car rental experience of my life. If you're contemplating renting with hertz, thrifty or…read moredollar DO NOT do it. Picked up the vehicle it was dirty inside and out and they said they weren't able to even wash the outside. Looked like someone spilt a milkshake in the back and there were ants all over the inside of the car. Not to mention one of the tires went flat within 30 minutes of getting it. No one answered at the pick up location in Katy so I give the choice to drive the car all the way to Houston airport or Austin... I was headed to San Antonio. Finally got them to allow me pick up a new car in San Antonio. This is after of course waiting to get a spare tire put on and taking it to a maintenance shop so they can patch the tire. Get to San Antonio and they wouldn't take the vehicle. Stating I took it to an unauthorized dealer and they have no record of me getting a new car. Had to spend a bunch of time on the phone with customer service then the airport location finally got everything they needed and apologized and said I o longer owed all the additions they were previously going to charge me. New car was great (so I thought) it was at least clean on the inside and out however the next day again a flat tire. Because it was drivable they have me go to another shop. It took forever for maintenance to approve the transaction then the Hertz maintenance worker asked if I had time to get a complete inspection, oil change and a few other things done on the vehicle since I was there. WTF ... I'm like am I on Hertz payroll now? Am I getting paid for this or at least a discount or a free rental since I'm now spending more than half my vacation getting their vehicles fixed... nope nothing. Worst ever. This is now the third time renting with a hertz and each time has been horrible. And each time has resulted in me having to pick up another vehicle out of my way. Third time is NOT a charm. I've rented so many times with enterprise and have never had this experience. Worst part went to drop it off. Was told that they are closed because the person went home early then a random valet dude was like I'll drive it below with the rest of the hertz vehicles... WTF ... no I need to tell them about this experience. Someone ends up coming back after being on the phone forever. He says he's going to give me a discount but didn't. Charged me exactly the same. I will NEVER deal with Hertz again but especially their Katy, San Antonio airport or San Antonio downtown Marriott location. They are all trash. I'm surprised Marriott lets that trash take space in their building. If you want an unsafe vehicle that's dirty and tires that have no air or get flat quick and a place that has poor customer service make sure to hit up those locations - they specialize in it!

Do yourself a favor and before you get to the airport, download the Budget Fast break app and start…read moreyour account. That way you can skip the hours long line and head straight to the garage. I ordered a compact and they tried to put me in a large SUV. I'm short, so I couldn't even climb in. They found me a Kia Ioniq. It was my first EV which was a little terrifying because I've heard so many stories of how hard it is to find a charger and we were going to run that air conditioning like it was a marathon, but I downloaded an app and it didn't take too long to charge it, plus it's super cheap compared to gas prices these days. Usually I'd say no to an EV but they said they would t charge me if the battery was empty, so I guess nobody wants the hassle and they're begging people to use the EVs. Lol, take that tree huggers. Otherwise the service was fine.

The individual working at the front desk was new and required help from his supervisor on multiple…read moreoccasions. My husband rented the car from a different location where we picked up. If he would have said we were at the wrong location we could have corrected the situation. Next the car group we rented was upgraded without my knowledge. Overall very dissatisfied. I won't ever rent from Budget again.

Please recognize your Manager in San Antonio (Airport location) as the reason why I have deleted…read moreall other apps and cancelled my program affiliations with all other rental car agencies. Her name is Brittany and she is the reason I will now only rent vehicles from Hertz. I travel often for business, but this trip was due to a death in our family. We had to put the trip together in a matter of an hour and were very stressed at the time. After we reached our destination our travel plans had to change. I was concerned that this change was going to cost a lot of money, but in these kind of situations, often there is nothing you can do. After speaking with your national number and not getting any relief on the change fees, I called and spoke to the San Antonio airport center. Brittany showed genuine compassion and concern and was able to save me a substantial amount of money. This was not necessary, but I think she knows that sometimes it's about more than a dollar. She got it right and as a result, me and everyone I work with and talk to will be doing business with Hertz from here on out. My only regret is that I didn't have a chance to thank her in person as we were rushed to make our flight. Please pass on our sincere gratitude to her!!

UPSELL. UPSELL. UPSELL…read more My husband was on a work trip in San Antonio and rented a car from Hertz through Priceline. He paid in advance. Upon arriving at the desk, there were only a couple people in front of him and multiple clerks working the desk so waiting was not a problem like many reviewers said. Phew. Unfortunately, he felt beaten down by the upselling. Remember, he paid already... asking about an upgrade. No. Asking about additional insurance (even more than he paid for through Priceline). No. Etc. He said they asked him for multiple things and wouldn't take no for an answer and had to say no at least 3x for each thing they suggested. He understands they want to make money but he paid for what he wanted and just wanted to get the car he picked online. Period. He used words as "obnoxious" and "annoying" when describing the scenario. Needless to say, he was happy with the price from Priceline but wishes to avoid the upselling in the future. Unfortunately, 2-stars due to the hassle from the clerk.

Short term rental this place does fine. Long term rental this place is not apt for it…read more They gave me a vehicle with expired registration tags, according to them the vehicle was actually registered, which it was, found out after been pulled over because the sticker was expired. The car was otherwise great, good working order, I had it for two months. This is my 4th time with a long term rental with the brand. I enjoy the brand for its vehicle quality and prices.

My family and I experienced blatant discrimination from an employee named Kenny at the San Antonio…read moreAirport pickup booth on Saturday June 20, 2026. When we presented a valid Mexican driver's license for our prepaid rental, Kenny took it and said, "Oh, Mexican, I will need to verify this," he rejected it. I asked to use an alternate license or switch the main driver, and he said no again Sixt Phone Customer Service confirmed this is standard policy, and other local Sixt employees even stepped in and tried to process our rental. However, Kenny went out of his way to overrule his own colleagues. He even refused to let us make a new reservation under someone else (with a valid Texas license even), stated "I am not taking anyone from your group," smiled, and physically gestured for us to leave sixt. Denying a paid service and banning an entire group over the national origin is completely unacceptable. We walked over to another agency (Alamo) who accepted our documents immediately and rented there.

We arrive at the airport and as a preferred member, the pick up is at the lot. We have C class car…read moreto pickup. We have no problem of it. However, the car does not have the USB 2.0 or 3.0. In addition, it has no cigarette charger either. The only thing the car has is the USBC. Which is the latest technology. I have ask for a change of the car for different model that carries USB. Unfortunately they out of any car with that class. So I have to ask for another class. They don't have any car until three car class up. It is ridiculous for airport location do not have car. In addition we have to wait in line for to be serve for half hour even I told the tender I am preferred member.

Dirty ass truck!!!!! Carpet smells like it has never cleaned. And Picked up two hours ago. Sad I…read moreleft the airport garage which was kinda dark and didn't realize how dirty it was until I drove two hours home. Came back to say the charged me twice for one car seat. And I ALSO GOT A WARNING BECAUSE ONE OF THE REAR LIGHTS WAS NO WORKING.

From the start of my rental process the team was amazing! We got in around midnight so we were…read moretired from traveling all day. We were greeted by a sympathetic team member Gerry (Jerry) sorry didn't catch the spelling, who helped my wife and I get situated and was awesome BTW. I had left my phone, unbeknownst to me, at the welcome booth and was looking all over for it while we were waiting to exit and another team member(sry didn't catch his name) ran it over to us and did so with a smile. Really felt like it was above and beyond as they were busy with other customers. Upon returning the car, Jasmine, Jeff, Tyler and another man that I didn't catch the name of, were courteous, helpful and again going above and beyond, helped me with the second leg of my journey. For a work portion I had rented a different level car (cheaper for my company). I asked how much it would be to keep the car I currently had. I was told that they would allow me to use the current car at the price I had agreed to for the lower model. It's probably not a big deal to them, but not having to move all of our stuff and keeping the car that we were enjoying made a huge impact on us. Thanks SAT team. You did a phenomenal job.

Love, Love, LOVE that the car rentals are ON SITE at SAT airport! That's right, of all our Texas…read moreflights, this was the only one that didn't require a bus & my appreciation of that can't be put into words. I had a free rental day from points, leaving me a balance of $10 & some change. On check-in, (which I couldn't do online this time for some reason), the friendly agent confirmed the free day, amount in taxes, rental times, car type & insurance info. Driver's license & credit card on file, no additional deposit charged. I booked directly with enterprise online. We headed to the lot & were directed to our car with the keys inside, proceeded to the gate where the id was checked and we were on our way - total 10min. The car was as expected... actually, scratch that. We weren't expecting heated seats & were greeted with a toasty surprise when we hopped in on this uncharacteristically chilly day in TX. Return signage was clear & it was easy to navigate. It was the first time we've had the car inspected with reflective disks on return to check for hidden hood dings.. They must take damages seriously. We were clear though, so, all good in my book. Email rcpt was in my box by the time we hit the gate. Well worth $10 for a 24hr visit to my hometown!

They had my Pacifica minivan ready and waiting for when I arrived. The staff did a great job. When…read moreI was leaving, I noticed the gas tank wasn't totally full. The attendant noted that I was missing 4 gallons. I tried bringing it back less 4 gallons but ended up with a full tank anyway. The team when I brought the car back was able to offset the cost for the extra fuel. Great job.

Did the owner of Chick Fil A get involved with National? I've rented from a number of different…read morebranches and they're all super friendly people. This location in San Antonio is no different. From getting my vehicle in the Emerald Aisle to the return the next morning, everyone was friendly and engaging. I like how this location is well lit too, some are a little dark. I'm sure that's more on the airport or rental car center, but still. It was nice and spacious too. Thanks to everyone here for the great hospitality.