Received a car that the low tire pressure light came on. Checked the tires. Almost bald the…read moredriver's side rear tire had a dime size hole bearing core. Called customer service. They arranged a trade. Went to the location on Crockett. Unfortunately, Adam, very pleasant, explained he had no trades and he was frustrated with customer service repeatedly sending customers his way . The paid for , $49, garmin navigation system, couldn't find several locations we searched. It even sent us down a one way road. HORRIFYING! Fortunately we had a cell phone to help us out, but we paid for something that was expensive and disappointing.

First of all with Avis they send you email and email of free up grade, 25% off. So, i order a car…read moreonline, i download the app so I can just get the car. But, the app that it heavily suggested for me to download didn't have my reservation. So when we got to San Antonio the agent tells me that he can't find my reservation that i have already paid for. Buttery credited it back and charged me an extra $100 for the same reservation and also double charged my credit card. When calling in they say there is nothing we can do. So I am doing what I can, I disputed the charge on my credit card and also took off the app because why use something that is broken. So what out everyone for Avis they will try to steal your money

They will let you reserve cars that aren't available. When I got there after making a reservation…read morethey had no cars available not only that I was informed they had no cars for multiple people coming the same day who made a reservation 2 months ago who were likely reserved as part of their vacation. Certainly would not want to make plans depending on them.

Worst car rental experience of my life. If you're contemplating renting with hertz, thrifty or…read moredollar DO NOT do it. Picked up the vehicle it was dirty inside and out and they said they weren't able to even wash the outside. Looked like someone spilt a milkshake in the back and there were ants all over the inside of the car. Not to mention one of the tires went flat within 30 minutes of getting it. No one answered at the pick up location in Katy so I give the choice to drive the car all the way to Houston airport or Austin... I was headed to San Antonio. Finally got them to allow me pick up a new car in San Antonio. This is after of course waiting to get a spare tire put on and taking it to a maintenance shop so they can patch the tire. Get to San Antonio and they wouldn't take the vehicle. Stating I took it to an unauthorized dealer and they have no record of me getting a new car. Had to spend a bunch of time on the phone with customer service then the airport location finally got everything they needed and apologized and said I o longer owed all the additions they were previously going to charge me. New car was great (so I thought) it was at least clean on the inside and out however the next day again a flat tire. Because it was drivable they have me go to another shop. It took forever for maintenance to approve the transaction then the Hertz maintenance worker asked if I had time to get a complete inspection, oil change and a few other things done on the vehicle since I was there. WTF ... I'm like am I on Hertz payroll now? Am I getting paid for this or at least a discount or a free rental since I'm now spending more than half my vacation getting their vehicles fixed... nope nothing. Worst ever. This is now the third time renting with a hertz and each time has been horrible. And each time has resulted in me having to pick up another vehicle out of my way. Third time is NOT a charm. I've rented so many times with enterprise and have never had this experience. Worst part went to drop it off. Was told that they are closed because the person went home early then a random valet dude was like I'll drive it below with the rest of the hertz vehicles... WTF ... no I need to tell them about this experience. Someone ends up coming back after being on the phone forever. He says he's going to give me a discount but didn't. Charged me exactly the same. I will NEVER deal with Hertz again but especially their Katy, San Antonio airport or San Antonio downtown Marriott location. They are all trash. I'm surprised Marriott lets that trash take space in their building. If you want an unsafe vehicle that's dirty and tires that have no air or get flat quick and a place that has poor customer service make sure to hit up those locations - they specialize in it!

Quite literally the worst Enterprise in Round Rock. Slow is how I would describe the employees on a…read moregood day. On most days things move at such a glacial pace I grew grey hairs waiting here. They all have horrible attitudes and are completely dismissive to the growing line of people waiting for their car. You'd be better off Ubering or going to a different location. This place is asking to be shut down.

I would like to address a few concerns regarding my recent car rental experience. Firstly, I expect…read moreto have the vehicle I originally requested. If that car is unavailable, I do not want to be charged extra for a vehicle I did not ask for, nor do I want suggestions for a smaller vehicle that does not meet my needs. When I initially received mid size SUV, the radio and screen were not functional. I believe I should have received a discount for this inconvenience, especially since the alternative vehicle was not clean/washed. However, due to my urgency, I accepted it. I also noticed that I was charged extra for fuel without my consent. I prefer to refuel the car myself and did so at the exact level that was given to me (3/4 of a tank). Despite these issues during my visit on 4/4, at the St. Mary's location, I appreciate the flexibility I was given to change my return date to a different location without extra charges. The pros were that picking up the vehicle was quick and there wasn't a long line.

Extremely professional staff there. I do alot of travelling and my rental car experience at this…read morelocation has been stellar. I can not remember the names off hand but I will get them. Thankyou for the great experience. V/r Isaac Day

This office is a one person operation, (I was told). While they advertise they will pick you up…read moreand drop you off, that may not be the case. I was at the RV camp on base @ 3 or 4 miles away from the office. Around 0900-0930, I called the office and I asked to be picked up, they said it was busy and they would call back. I was told I would be picked up and an hour or two. I was OK with that, they said they would call me at the cell phone number I left them and we were talking on.. I called them 3 hours later, as I was walking to their office, and was told they had been trying to call me. They called my home phone in CA. At this time I was told they were closing for lunch and they would come by and pick me up on their way back to the office in about 2 hours. They were late yet again.. Poor planning on my part, I guess. I finally got the rental car at 1530 The entire day wasted. When I returned the car I couldn't get a receipt because the printer was broke. Very poor operation at best.

Joseph was excellent in his customer service this morning. I did not have a reservation but ended…read moreup needing a rental for the week after my own vehicle unexpectedly had to be left at the repair shop. I walked in, and he was able to assist me immediately. I was in and out of there in less than 30 minutes with my rental. I would highly recommend this location to my friends and family, and I will tell them to ask for Joseph!

Terrible experience with Avis Car Sales in San Antonio. They…read moresold me a truck (Mazda CX-30) that started having issues just one week after I bought it--the battery died. Two months later, it lost power again and had to be towed. Now it's in the shop again and they still don't know what's wrong with it. They sell cars that have already been in accidents but don't report it to insurance companies. They just fix them up themselves and sell them at very high prices. It's dishonest and unfair to customers. The older man with the last name Ford even got upset with me just for asking too many questions. Deep down, I had a bad feeling--but I went ahead and bought it anyway. I regret it so much. Don't make the same mistake I did.

HORRIBLE staffing today and help. The location was off…read morewurzbach /I10 The Colonnade in San Antonio, Tx. James stopped in the middle of our transaction to help other customers Next, I waited another 30 plus minutes to speak to another agent there. come to find out no vehicles in my selection of my reservation. ALL OF THIS CHOAS WITH A RESERVATION.

Horrible service, I had them reserve a economy car at 5pm and when I showed up they gave away the…read morecar I reserved! the guy at the register was also extremely unapologetic about the manner. I usually always rent from enterprise but this was just horrible

BEWARE!!! WORST RENTAL CAR COMPANY!!!…read more Just had the ABSOLUTE WORST experience at this rental car place. We rented a car in Colorado, drove out to Texas and had our tire blow out 50 minutes from our destination outside of San Antonio. We were ubered to this location to get a new car which they were unable to provide until our previous car was towed to a shop, which they told us could take several hours or DAYS! So we waited in the lobby for 2 hours while no one was able to help us get a replacement car and they ultimately got rid of us by ordering us an uber to our Airbnb. We still don't have a car, and the Assistant Manager there, John Rangel, was just as good as useless in helping us get a vehicle to use for our trip. The Branch Manager, Richard Moore, finally stepped in after 2 hours of waiting and he was also unable to get us a different vehicle. The trip was also to clear out my father's house (who just passed away) which we need a car to do. We are so upset and disappointed with our treatment and service here. We will NEVER be using enterprise again.

From the moment we stepped through the door Jonathan Cantù was right there to help. He very…read morecourteous and very helpful. When we returned the car he check the car in quickly and got us on our way. I recommend Enterprise Rental.

If could rate this place no stars and leave a comment I would. We waited around for a reservation…read morefor 1.5 hours. We missed an appointment because of the slow service here. I would never come back here, management is completely lacking here. Customer service is trash. You run on the company's time they don't care about the customers time at all.

This is the slowest Penske I have ever been involved with. Pretty terrible. One of 10 really if I…read morecould rate it. They are nice people, but always seem understaffed.

I was referred to Smart Technology Rentals by a larger, national technology rental company that was…read morenot able to deliver what I needed in what was an admittedly very tight timeframe. I learned over the weekend that I would need to rent laptops in the San Antonio area and needed them delivered on Monday by noon. Smart Technology Rentals totally took care of me. They were professional, friendly and most of all delivered on everything they said they would, in the timeframe they said they would. I would highly recommend them. They saved me in a very stressful situation.

When you request a quote from STRRents.com you are working with a local Texas company headquartered…read morein San Antonio. They offer fast customer service and an inventory list second to none. Smart Technology Rentals has been number one in San Antonio for local computer rentals, IT services, printers, training and more. For trade shows, in- house training, local hotel conventions and seminars ask the experts at STRRents.com for a quote. Experience, knowledge, ability to locate quickly, and star customer service.

Terrible experience with car leaked all the oil after one day. Hertz service picked up the car and…read moreI did not get a replacement car. Was charged for the full week rate and only drove the car one day. The attendant would not address the issue for charge. This is the worst consumer service. Frustrated consumer!

This is by far the worst customer experience I have ever had. I booked a full-size car online and…read morepaid for the extra vehicle coverage through Expedia. When arrived at the rental agency, I waited in line to pick up the car with a wait time of about 20 minutes. After waiting patiently for service, I was told that they rarely have enough vehicles to make it through a day by the representative. The rep was talking to a lady that was waiting on her vehicle to arrive and discussed how they make sure that frequent customers are prioritized, and everyone is turned away when they run out. There is no sympathy for the consumer. They had a vehicle to offer but advised me that in order to get it I would have to upgrade to a higher cost vehicle. She also told me that the extra fee I paid (100$) for vehicle coverage at Expedia would not be accepted and really didn't help. I spent 35$ in Lyft fees and ended up being turned away. If you attempt to call in and complain, you are on a permanent hold. I'm not sure how they stay in business. Of course, once you pass the check in time for a reservation, you can no longer cancel the extra fees paid for vehicle coverage. Stay clear of this company.