I recently had a great experience with the staff at the Hertz rental car location in Fairfield, Ohio. The team was incredibly helpful and professional from start to finish. read more

STAY AWAY! We reserved a car there only to be met at the door with a sign that said " We are closed today sorry for any inconvenience." So we were stuck there along with another customer who also had reserved. We did call the customer service # to get no resolution at all, then no calls, letters, smoke signals, nope nothing. Completely ruined our weekend trip. read more

This place is horrible. Do not come here. As a gold member I should be able to just walk inside and grab the key with my name on it & that has happened once out of the last 5 times I've rented a car from here. Currently - I'm sitting in a line with 6 other people waiting to talk to someone. There's only one person who's working here on a Saturday & he's rather rude. I really like the location of this place because it's 5 minutes away from my house - but every time I come here it's like they don't have it together. Done wasting time here. read more

This is a TERRIBLY run branch of Hertz. The front desk clerks were rude and ignored me and I witnessed them ignore multiple other customers who were waiting for reserved cars. The vehicle they rented me was in horrible condition. I could hear what sounded like a vacuum cleaner or steamer running from the waiting room and smelled a faint tinge of bleach from the waiting room. Once in my rented car the smell was even more pronounced of bleach. After driving 30 miles and breathing these fumes I had a severe asthma attack from the exposure to that smell in the car and we ended up going to a different Hertz location and exchanging the vehicle it was so terrible. AVOID RENTING FROM THIS LOCATION AT ALL COSTS. This put our trip three hours late and we ended up having to drive into the night because of it. read more

Hertz Rent A Car - Front door of Fairfield Hertz - Car Rental Near Me - Fairfield, Ohio

Truly an amazing location with GREAT people working here. They fixed my negative experience from a neighboring Hertz location and were my angels of the day. This is the BEST service and experience i have had renting a car. Andrew is perfection and above and beyond. They are lucky to have him here. I didn't get all of their names, but EVERYONE I interacted with was extremely pleasant!!! THANK YOU!! You guys did more for me than you know. read more

SO frustrated with this company/location. I was going to have to drop my car off at an auto repair shop and needed a driver to pick me up & take me to Hertz where I was hoping to pick up my rental. I was dropping my car off on a Thursday afternoon. On Monday I called to confirm if a driver would be able to pick me up, I was told I'd get a call back the next day by 12. I did not receive a call the next day so I called on Tuesday to which I was told I'd hear from them Wednesday morning. Again no response. I call again and was told I'd be helped on Thursday by 10. When I didn't receive a call I again called myself to which they didn't know and had to call someone else. We finally settled on them picking me up from the shop at 3. I'm waiting at the shop with no communication from them so I call AGAIN. The phone call resulted in them telling me that the driver went to the WRONG location. A location 30 minute away! This is the worst experience I've had with a rental company. Also the driver was not the problem at all, he was very nice and helpful. My problem is with the receptionist Tasha. Tasha is very unhelpful and extremely inconvenient. read more

Quick service. Professional and kind staff. No hang ups or delays. Car wasn't perfectly clean and had cigarette smoke odor but the streamlined service made up for that loss. read more

Terrible place to rent a car! They rip you off upon returning the car with nonsense cleaning fees. I will never again rent from this location. Too many alternatives available to go here. Don't do it! Use Enterprise instead! read more

Terrible! Do not rent from this Hertz! Went to pick up a rental for a trip, as I arrived there were no cars available. Now, I place the online car rental 2 week prior, so they had plenty of time to get a car for me. The female clerk had a very bad attitude and is in need of training! The gentlemen that help me was swamped and overwhelmed after being told there wasn't any cars he wanted me to go to a different Hertz to see if they had any cars or drive to the airport, thats not my job and I had a trip to make. They had no authority to release any car, but they did release a beat-up KIA they dug up from the back, the door handle was broken, the car wouldn't go over 60, eating a ton of gas, scratched up and they never once marked down the damage, so I took it back the same day and they basically told me to go to the airport. The manager wouldn't answer the phone, It was a mess; I will never rent here again. Either get your employees more training, stock your store with cars, or close down because the folks at the airport were very professional. Still don't rent from this location not unless you got 2-3 hours to burn. read more

I have rented from this location multiple times. I have never had an issue with the cars or the final receipts. People here are very nice and helpful read more

I have been using This Hertz to rent cars for more than a year. Service is A++++ They are friendly, happy, and always helpful! I have never had an issue with this location. I switched to Hertz because I no longer have credit cards and Enterprise will not take a debit card. The staff at Enterprise is always new and you have to park your car across a busy highway because there is no parking at Enterprise. I would recommend Andrew and Hertz to anyone I know. They know me by name and we all look forward to seeing each other! read more

Picked up my rental due to an insurance claim. Only one person working the counter. To busy on cell to bother with my questions. Also to busy to walk the car. When I explained that there were some marks. He rushed away and said no worries we don't care unless it is major. read more

I rented a small SUV for our trip to Tennessee. I reserved online, and paid online, and when I went to pick up my vehicle, I was literally there for less the 10mins. Andrew was our customer service rep., there and he was great! Good customer service is hard to find these days, and he was very informative because I had at least 100 questions, because I had never rented a car before. I would recommend hertz Fairfield! read more

HUGE SHOUT OUT TO ANDREW - very professional, helped tremendously, excellent customer service. This will be the neighborhood location I go to when using Hertz other than at airports. After the fiasco at the Sharonville Kemper Rd, where we had a prepaid reservation, yet when we got there, were told we were too late and they gave the van to someone else, despite priceline assurance that it was paid and ours, and despite confirming with manager the day before. There was another van there but he said it needed an oil change. Many other issues ensued on Kemper, which could have turned myself and my company against Hertz forever.(Including being refused any car, wouldn't use payment information on file in my account, were told we were lying,, and that the manager said we were not allowed to rent any car there and we had to leave the building. We called our connection at Hertz Presidents Gold Club, and luckily, they were able to give us an immediate reservation at this location a few miles away. Kirk helped us, was very professional, assured us they would get a cargo van ready within 30 minutes, and actually apologized for the treatment at other location. The need for the van was crucial for today. Customer service was exemplary. And also a shout out to the lady who moved a car so we could park there, and also she cleaned it in record time. Thank you, you may have saved a loyal customer from leaving Hertz forever. read more

Terrible terrible terrible service. My vehicle was not available for my reservation. I was told that a vehicle was available at another location 4 miles away and it would take an 1 hr and 15min to have it brought over. In the meantime everyone was sitting around because they were out of vehicles. It took the staff at least 30 mins to tell one of their staff to go and pick it up. read more

My daughter and I were really stressed out because my elderly Uncle had died in Chattanooga, Tennessee and we had to rent a car to go down with almost no notice. Neither one of us has rented a car in many years, and we were really nervous. The person I talked to on the phone gave us clear answers as to what to expect in price and terms, and wasn't condescending or snarky. He was really kind. The young woman who took care of us at the pickup office was great. I was kind of a mess because I was so upset over my uncle's death. She took the time to make sure we understood everything properly, and that was such a comfort, without talking too long or being condescending or over explaining. It was really good customer service! Since I retired from customer service and my grown daughter works in customer service we were impressed. She made a difficult situation much easier. The car was spotless and inexpensive, and the money they held as security is back in our account after three days. I was so impressed with these folks. The car was in good shape mechanically and it was a smooth ride down there and back. The young woman was kind and friendly when I returned the car also, and asked sympathetically how the trip went. We are going on a family vacation this summer and plan to go back to that specific Hertz to rent our vacation vehicle. I highly recommend not only Hertz but this particular Hertz branch. read more

First Yelp review because this place is terrible. The service was dismissive and rude, the store was dirty and unkempt, the car was dirty and I was charged a never-discussed "car upgrade fee" of $140, which was later described as "the fee to rent the car". The fee to rent the car was $330 a week, and, as I said, they NEVER mentioned this fee. Unprofessional, rude, slow and clearly cheats. Avoid at all costs! read more

Employees were most unhelpful in explain Sirius Radio and in syncing phone to car. In addition, they rented my sister a car that was leaking oil (on my driveway I might add). Bring the car back was all the help we received. This location is 1 hour round trip from our house. Employees should know about the features of the cars that they rent. My sister is on the way to Michigan and if the engine seizes up, so be it. read more

I'd give zero stars if I could. Beware!! This place will rip you off with fuel. We rented a car here for a one way trip to FL. The saleswoman mentioned there was only 3/4 tank of gas in our car- but "no problem, just return it with 3/4 gas". We confirmed there indeed was only 3/4 tank- but were told all was ok so we left. So 10 days later we returned it to the airport in FL with 3/4 of gas and the next day I got hit for fuel at $9.99 a gallon- so the charge came to almost $40 for not filling up the car. On top of that- came to find out that on the receipt booklet I got AFTER the rental transaction was complete - in small print- it said the car was FULL when I got it. I called this location and spoke to MANY different people - including the woman that rented us the car and was treated like I was lying. I FINALLY got them to agree to credit me the $40- but it takes an "area manager" to do that. Three additional phone calls later asking for an update- I am still waiting for my credit and haven't heard a word. It's been a month now. NEVER EVER rent from this place- total scam. read more

I would never use Hertz Rental cars again. My neighbor backed into my car and I had to secure a rental. After repeated conversations with insurance agents I end up at Hertz in Fairfield. After discussing charges the young clerk tells me that for $21.99 I can get bumper to bumper insurance on the car so in case someone hits me I don't have to use my own insurance ( MY first mistake). I asked her again about the price and she did not say "per day." Which is exactly what it was! That is more than I pay with my regular insurance. The second mistake was DEFINITELY their mistake. I rented the car for 7 days not knowing for sure how long the body shop would have it. I picked the rental up on Sat. And returned it to the body shop the following Saturday morning (when I picked up my finished car). The auto body owner called Hertz to let them know that my car and another Hertz rental was parked on his lot. Hertz did not come pick up either of the cars and simply added 3 more days onto my already ridiculous charges. After countless phone calls, sending copies of my contract etc. nothing was ever done to remove charges for a car I did not have in my possession! Horrible service and worse customer service! I highly recommend Enterprise who I have used many times with no incidents and great customer satisfaction. read more

The WORST experience of my LIFE!!! I give 1 star because negative stars is not an option. I booked a reservation over the phone, showed up to get my car with no problems. However, the location I was to return the car to DID NOT EXIST!!! I did not figure this out until 5 hours into my trip because I was trying to reach the location by their phone number. The location had closed months ago! Here I was with my young daughter on the highway in the middle of nowhere with no internet access, driving to a place that DID NOT EXIST!!!! I called Hertz and was transferred to every existing department and 99% of them were non-English speaking people who offered NO HELP. I repeated my story at least 5 times and would immediately be transferred. Road side assistance finally got on the line after about a half an hour and I was crying my eyes out!! She offered to tow the car from my house at no additional cost since the location THEY BOOKED for me to return the car to was no longer open! I had purchased the premium road side assistance, and to just call in the morning and they'll come get it. I called in the morning after driving for 15 hours and they told me there was NO RECORD of me ever calling yesterday or speaking to anyone!!! The only option they offered was for ME to drive the car to another Hertz location, on MY TIME and MY EXPENSE. If I did not return the car it would be disabled and reported as stolen!!!! The closest location was 3 hours away, 3 HOURS!!! So I had to find a ride to follow me 3 HOURS there and 3 HOURS back. I called to speak to a supervisor MANY times, still waiting on a return call from a month ago. So after over 20 hours of driving in two days with my 7 YEAR OLD DAUGHTER, the guy who I rented the car from offered to take off 30 BUCKS for gas and trouble. THANKS A LOT!!! I WILL NEVER rent a car from Hertz again. This experience was terrifying, frustrating, and no one from this company cared at all!!! I would not recommend it to any one!! If you are in a bind and must rent from Hertz, be sure to check if the location you are returning to is a place that actually exists on EARTH !!! read more

I had an insurance arranged rental. Alexandra ( the manager at the time) added collision insurance coverage to my bill. I had faxed my insurance info to her as requested to avoid this. After multiple phone conversations with her, some in which she would not return my calls , she assured me that her manager David Shield would remove the charge. Several weeks later I received a notice from a collection agency that the account had been turned over to them. I spoke with David Shield , their regional manager, and explained my problem. He is no longer returning my calls. As a normal hard working individual with an excellent credit score I have no choice but to pay the collection agency. Thank you Hertz!! Your customer service is appalling. The amount I had to pay was $173.00. That is the equivalent of $12,317.00 a year in insurance. Who pays that much for insurance? Stevie Wonder? read more

I will NEVER rent with HERTZ at 7029 Dixie Highway or at the Hertz location 1610 E Kemper Rd. Cincinnati,OH again. Hertz customer service is HORRIBLE from the corporate office all the way down to it's locations!!! I reserved to have a mid-sized car for the 4th July weekend in a week in advanced. I go to pick up the car on Saturday @ 9 am that I reserved and they DOWNGRADED the type of car that I was suppose to receive. They did tell me they would adjust the rate based on the car which would have been fine if I needed an Economy car for my vacation, but that's not what I needed. I then asked the rep to call another location which is the Dixie Highway location to see if they had any mid-size cars available. They did so I drove over to the other location only for them to tell me that the same size rental that I reserved in the first place would be double the price and they were going to charge me for an extra day just because I wanted to drop the car off on a day that they were closed. July 4th even though they have a Dropbox. I accepted the higher rate and price because I was already an hour behind the time to leave for my vacation, so now Hertz has caused me to lose extra money and time that would have never happened if they would of took the time to accommodate their customers. I called customer service only to be transferred to an incorrect Department (roadside assistance) then was told that no one was available to fix my problem on a Saturday at 10:30 AM. I returned the car on the SAME day that I reserved it for instead of the date she told me to return it which was a day extra. I called customer service the next day to speak to someone about this problem only to be told no one is available to fix the problem and that she was going to schedule a call back i waited for her to find someone and the call gets disconnected!!! At this point I decided to go up to the Dixie Highway location to speak to someone and he told me all he could do is refund me was $50 dollars off the rental they charged me double for. That was unacceptable for me considering the fact I got the same car that I reserved at another location. After going up to an location calling the other location and calling customer service 3 times my problem is supposed to be resolved by Friday 8th 2016..I will NEVER use this company again for vacation, bussiness or even personal purposes and will make sure my friends and family won't make the same bad choice... read more