From start to finish, this newer owner (2019) owner has your every need taken care of and is ready…read moreto answer any questions. The owner, Ash, is top notch, helpful, and very knowledgeable. Highly recommend this offuce!

I picked up a car with a bad smell. After half an hour of it not airing out, I checked the back,…read morewhich was clearly used by a dog as a bathroom, and not cleaned. I returned to the location, waited half an hour for the single agent to return from lunch, then the agent smelled and saw the issue and provided another car. None of this was noted in the new rental agreement for the new car, and the time was still marked as the original pickup time of the bathroom car. I returned the new car at the time I picked it up, a week later. For that extra 2 hours, I was charged for an extra day. After speaking to an agent, as well as escalating to a supervisor, the Official statement from Budget is as follows: The car was mechanically functional, so you did not need to return it, and the extra charge for the extra time is valid. I had to place a credit card dispute to get this resolved, and I'm fully confident they will fight it like rabid dogs with lack of bowel control. -- Budget Car Rental - now renting used uncleaned pet bathrooms. Check out our new fusion car-bathrooms. Feces Gratis.

***Kyle Stephans is the worst Hertz manager on the Planet. Period***…read more I never write posts, but the experience Kyle provided me today definitely warrants one... On Friday August 12th 2022 at 1130am I picked up a scheduled full size rental. The associate (Domenick) pulled a Jeep Cherokee out of the back and pulled it up to the front. As he was getting out of the car, he mentioned that he needed to put air into the back drivers side tire. With the assistance of his co-worker Austin, He put in 40 psi. I thought nothing of it and left with the car. the next morning at 730 am I went outside and the back rear drivers side tire was completely flat (out of air). I attempted to call the Hertz location but was unable to get a person on the phone. I thought they must be closed on the weekends. On Monday August 15th at 10 am I went back to the Hertz location in person to explain the situation and exchange the car for one that is functioning correctly. Domenick was not working this day so I spoke to the Manager, Kyle Stephans. I explained what occurred and Kyle wasn't remotely interested with hearing what occurred. He just chimed in immediately saying "you are going to have to pay for a new tire since you cannot prove that the nail was in the tire when i pulled off the rental lot". I saw Austin while there, and asked ifhe remebered the event that occurred that Friday when he had to assist Domenick with filling my tire and he said "Yes". But, Kyle didn't want to hear it. After a bit of back and forth, I asked for his name (up until this point I didn't know Kyle was his name) and he said he doesn't give his name out and turned his back to me a walked out of the store and into the lot. At that moment, another associate was walking toward me and walked by me and opened up a drawer in one of the cubicles. He handed me a business card with Kyle Stephans (Branch Manager) on it. I was FLOORED that the manager was the one treating me with such poor professionalism. I walked out of the office and called my credit card to file a dispute as well as called Hertz Corporate which is reversing my charges!!! I rarely leave reviews, but this particular situation was so appalling that I felt obligated to let the world know how bad of a Manager/Associate/Human-being Kyle Stephans is!!! Stay away from this location... Trust me!!!

This review is about Kyle only. Kyle, thank you so much for taking care of me today. 8 times is the…read moretotal number of times I called and spoke to him. He was great! Walked me through everything. In the end, my circumstances did not allow me to rent a vehicle but the next time I do, I will be sure to reach out to Kyle. He has my business! Thank you sir!

I just wanted to say THANK YOU for such amazing service! RITU was by herself when k picked up my…read morevehicle handling multiple calls and customers face to face with a smile and great attitude!! Thank you for being you!

Please be cautious when renting from this location. We recently rented a vehicle from 7/31-8/6…read more When we returned the vehicle, we received our receipt with the original amount we had paid, 20 minutes later we received a separate receipt with a $450 "miscellaneous" fee added. When we called the location to inquire what the charges were for the employee stated they found pet hair "deep within the seats." The employee stated they have a strict no pet policy and that is why we were charged a fee. We informed the employee that we did not have any animals in the vehicle nor do we own a pet, therefore the hair could not be from us. The employee then changed their story and stated there were crumbs on the floor and that was what the fee was for. The employee stated we were to bring the vehicle back fully detailed in the condition that it was given to us. We asked for pictures of said pet hair and received two blurry images of carpet telling us to zoom in to see "nonhuman white hair." It is unclear if we are being charged for "pet hair deep within the seats" or crumbs on the carpet since the employees at this location continue to change their story on what the charge is for. Either way a $450 fee for crumbs or hair is outrageous and unjust. We have been loyal Avis customers for years, have rented from numerous locations in different states, and have never been asked to have the vehicle fully detailed before returning. We returned the vehicle in great condition with a full tank of gas, as required. When we reached out to corporate, the representative stated that Avis would run an investigation but ultimately it would be the word of the Gurnee Avis location against ours. The representative stated that if Gurnee Avis employees decide to say it is pet hair that Avis corporate will take their word and we will not be refunded the $450 charge. We are extremely disappointed in how this was handled. If you see this review, please use a different Avis location or another company for your rental needs.

I went in to return my rental, and I explicitly said when I walked up to the counter to the…read morerepresentative that, "I need to change my credit card payment from the saved payment to a new credit card," that I had in hand during the exchange. The representative then ignored my request, didn't ask see to see my card, and charged the saved card on file. When I asked them to correct it, they stated they can't do that in store and I have to call corporate Enterprise and rushed me out the door without offering to assist me any further. I then called corporate and they told me that they can't take card information over the phone, and that I have to do that in store at the location where I turned in my rental. This is unresolved and neither the store, nor the corporate office is assisting me with this matter. This is a fraudulent business practice as they issued an unauthorized payment to my credit card and didn't resolve the matter.

They knowingly gave us a rental car that smelled like cigarette smoke. Then when I called, they…read morewould not make it right. I called at 4:55 PM and they close at 6:00; we were leaving the next morning. When I called, the young lady offered no help and tried to excuse it by saying that it wasn't the Enterprise employees who made the car smell like cigarette smoke. This is not the level of customer service that Enterprise is normally known for. We've also rented from them before and got a car that smelled like pot smoke with streaky interior windows. Not the best Enterprise location.

Absolutely excellent customer service. Very friendly and helpful. Thank to the team that was making…read moremy day.

This is in addition to previous review. I did call Shane yesterday to confirm that he received my…read moreemail regarding the pictures of the damage to vehicle and to make sure it was documented. He advised he received my email ( no reply back) and not to worry. I have no confidence due to the fact that I will be dropping off the vehicle at another location.

I am absolutely disgusted with the shape of the vehicle my husband picked up today…read more I worked all day and then went and wiped down the inside of this vehicle myself being that the facility closes at 6 and I worked until 530. Both the inside and the outside are dirty and nasty. Stuff on the headrest and all over the doors and more that you can see in the pictures. The outside has dirt and bird droppings. So unacceptable and no help from Avis.