Absolutely excellent customer service. Very friendly and helpful. Thank to the team that was making…read moremy day.

This is in addition to previous review. I did call Shane yesterday to confirm that he received my…read moreemail regarding the pictures of the damage to vehicle and to make sure it was documented. He advised he received my email ( no reply back) and not to worry. I have no confidence due to the fact that I will be dropping off the vehicle at another location.

Seems like the proper cleaning attention isn't given to rentals at this establishment…read more Picked up car was dripping wet as if it had just been washed. But the Car wasn't cleaned inside, reeked of smoke and body odor especially after sitting out in the sun. Car was significantly damaged / scratched in the exterior. Wouldn't recommend.

I will never use Enterprise for the rest of my life! Absolutely do NOT USE THIS LOCATION!!! Worst…read morecustomer service you could ever imagine! My mother and I were not even greeted, were treated as if we were completely invisible, Coriana Stanley is THE WORST WOMAN you would ever deal with. Complete Racist. All she cared about was eating her lunch. She told us " go somewhere else!". After my mom asked a simple question. Do NOT USE THIS LOCATION. The other woman there said nothing and just sucked on a lollipop. Worst customer service I've ever endured in my life.

Great with accommodations, customer service as well. Book ahead of time cars go fast hereread more

I needed a rental car due to car repairs after someone sideswiped me. I thought I was renting from…read morethe Libertyville location, but apparently the car was coming from this location. Not ideal. The moment I opened the car door, I was blasted with the strong smell of marijuana. The car absolutely REEKED ! I mentioned it right away and the guy renting me the car did too. He said he put it in his notes, but I doubt he did. I asked for a different car and was told nothing was available. Honestly, if I were to be pulled over by a cop and rolled down the window, I would be given a DWI. The smell was that bad. Entetprise was very dismissive to my complaint and basically said, "too bad, take it or leave it." I was told someone would call me back at the end of the day to let me know when I could switch out the car. No one called me. Incredibly poor customer service.

I had a pretty scary experience lately when my car was damaged in Merrillville, Indiana. A friend I…read morewas visiting in Libertyville picked me up and took me back home with her, but to get home I would need a rental car. My insurance company set me up with the Enterprise in Libertyville and my first time renting a car went so well. Jeremy was so helpful and made renting my car so easy. I had to return my car in a different state and I just made sure to keep in touch with both Enterprise stores. The process was so easy and I'm so grateful for the help they had making a difficult situation so much easier.

Sometimes when one rents a car there is a pressing need…read more I called Enterprise based upon the fact that I needed a pickup. The agent confirmed that there was pickup from Libertyville to Lincolnshire to meet my need which was pressing. Information was given. The reservation was confirmed with the statement that the pickup driver would call shortly in advance of pickup. The agent sent a confirming calendar text. This was all set for a 1:30 p.m. pickup. At 1:45 p.m. I called to find out why I had no call or pickup. The person answering the phone said that the pickup was not in the 'notes', but that there would be a pickup shortly. Asking what 'shortly' meant, the agent said immediately. Shortly, the agent called to say they could not pickup due to the fact that it exceeded their zone (by a bit). I asked what the discrepancy was: they were showing a 15-minute drive, not 10. Doing the math, this was an extra 10 minutes of driving. I asked to speak to a manager. One definition of a manager is someone who has the authority to approve actions that may differ from the minutiae of operation. After being put and held on hold for 10 minutes (with canned messaging - see some details below), I hung up, called back and asked to speak to the manager. Shane. I described what had transpired to Shane. I said given what transpired that 5 minutes should not be problematic. That a manager could authorize that. He said he would not alter it. As I complained, he hung up. Before he hung up, I told him that I had been listening to the canned message (it was on a one-minute loop or so, so that meant hearing it about 10 times). The message was that Enterprise provided a great experience, that they went the extra mile for the customer and that they put the customer first. Not so. I asked Shane for his last name. 3 requests. Each time he declined saying Shane, manager, with no last name. As I complained, he hung up. In reading Yelp reviews on this facility which I did not do beforehand, I see where a customer had a very unhappy experience with a Shane. Probably the same guy. 'Manager'.

I had two rentals within 30 days great guys to work with. Super easy process, only downside they…read moreneed their office detailed. A warm smell good spot with clean carpet would have a more welcoming atmosphere for new customers. Good deals definitely return

The gentleman that picked me up was very friendly and good at making conversations so that there…read morewasn't an awkward moment of silence. When we arrived to enterprise a different gentleman was very communicative about the vehicle I'd be renting being at pep boys but that as soon as the vehicle was back they would let me know. It was maybe an hour which sounds long but wasn't bad when the staff was friendly and talking with me. It made the time go by fast so it wasn't super upsetting to be a little set back.

***Kyle Stephans is the worst Hertz manager on the Planet. Period***…read more I never write posts, but the experience Kyle provided me today definitely warrants one... On Friday August 12th 2022 at 1130am I picked up a scheduled full size rental. The associate (Domenick) pulled a Jeep Cherokee out of the back and pulled it up to the front. As he was getting out of the car, he mentioned that he needed to put air into the back drivers side tire. With the assistance of his co-worker Austin, He put in 40 psi. I thought nothing of it and left with the car. the next morning at 730 am I went outside and the back rear drivers side tire was completely flat (out of air). I attempted to call the Hertz location but was unable to get a person on the phone. I thought they must be closed on the weekends. On Monday August 15th at 10 am I went back to the Hertz location in person to explain the situation and exchange the car for one that is functioning correctly. Domenick was not working this day so I spoke to the Manager, Kyle Stephans. I explained what occurred and Kyle wasn't remotely interested with hearing what occurred. He just chimed in immediately saying "you are going to have to pay for a new tire since you cannot prove that the nail was in the tire when i pulled off the rental lot". I saw Austin while there, and asked ifhe remebered the event that occurred that Friday when he had to assist Domenick with filling my tire and he said "Yes". But, Kyle didn't want to hear it. After a bit of back and forth, I asked for his name (up until this point I didn't know Kyle was his name) and he said he doesn't give his name out and turned his back to me a walked out of the store and into the lot. At that moment, another associate was walking toward me and walked by me and opened up a drawer in one of the cubicles. He handed me a business card with Kyle Stephans (Branch Manager) on it. I was FLOORED that the manager was the one treating me with such poor professionalism. I walked out of the office and called my credit card to file a dispute as well as called Hertz Corporate which is reversing my charges!!! I rarely leave reviews, but this particular situation was so appalling that I felt obligated to let the world know how bad of a Manager/Associate/Human-being Kyle Stephans is!!! Stay away from this location... Trust me!!!

This review is about Kyle only. Kyle, thank you so much for taking care of me today. 8 times is the…read moretotal number of times I called and spoke to him. He was great! Walked me through everything. In the end, my circumstances did not allow me to rent a vehicle but the next time I do, I will be sure to reach out to Kyle. He has my business! Thank you sir!

From start to finish, this newer owner (2019) owner has your every need taken care of and is ready…read moreto answer any questions. The owner, Ash, is top notch, helpful, and very knowledgeable. Highly recommend this offuce!

I picked up a car with a bad smell. After half an hour of it not airing out, I checked the back,…read morewhich was clearly used by a dog as a bathroom, and not cleaned. I returned to the location, waited half an hour for the single agent to return from lunch, then the agent smelled and saw the issue and provided another car. None of this was noted in the new rental agreement for the new car, and the time was still marked as the original pickup time of the bathroom car. I returned the new car at the time I picked it up, a week later. For that extra 2 hours, I was charged for an extra day. After speaking to an agent, as well as escalating to a supervisor, the Official statement from Budget is as follows: The car was mechanically functional, so you did not need to return it, and the extra charge for the extra time is valid. I had to place a credit card dispute to get this resolved, and I'm fully confident they will fight it like rabid dogs with lack of bowel control. -- Budget Car Rental - now renting used uncleaned pet bathrooms. Check out our new fusion car-bathrooms. Feces Gratis.

A young gentleman at Avis in Gurnee provided fantastic customer service, from speaking on the phone…read moreto coming outside to help us find our rental (it was a difficult week, and we'd just said goodbye again to our newly-minted sailor the night before -- the second one is harder than the first). The car was in great shape, was comfortable and spacious, and the tank was full. I couldn't have been more pleased with our experience, and I'm sure we will be requesting their services again for our rental needs. Thanks so much!

Everytime Irent from this place. The service was great They do everything it takes to get things…read morecorrect and take care of me.

I just wanted to say THANK YOU for such amazing service! RITU was by herself when k picked up my…read morevehicle handling multiple calls and customers face to face with a smile and great attitude!! Thank you for being you!

Please be cautious when renting from this location. We recently rented a vehicle from 7/31-8/6…read more When we returned the vehicle, we received our receipt with the original amount we had paid, 20 minutes later we received a separate receipt with a $450 "miscellaneous" fee added. When we called the location to inquire what the charges were for the employee stated they found pet hair "deep within the seats." The employee stated they have a strict no pet policy and that is why we were charged a fee. We informed the employee that we did not have any animals in the vehicle nor do we own a pet, therefore the hair could not be from us. The employee then changed their story and stated there were crumbs on the floor and that was what the fee was for. The employee stated we were to bring the vehicle back fully detailed in the condition that it was given to us. We asked for pictures of said pet hair and received two blurry images of carpet telling us to zoom in to see "nonhuman white hair." It is unclear if we are being charged for "pet hair deep within the seats" or crumbs on the carpet since the employees at this location continue to change their story on what the charge is for. Either way a $450 fee for crumbs or hair is outrageous and unjust. We have been loyal Avis customers for years, have rented from numerous locations in different states, and have never been asked to have the vehicle fully detailed before returning. We returned the vehicle in great condition with a full tank of gas, as required. When we reached out to corporate, the representative stated that Avis would run an investigation but ultimately it would be the word of the Gurnee Avis location against ours. The representative stated that if Gurnee Avis employees decide to say it is pet hair that Avis corporate will take their word and we will not be refunded the $450 charge. We are extremely disappointed in how this was handled. If you see this review, please use a different Avis location or another company for your rental needs.