I don't know who the district manager any manager is , but they need to get a new one. I went back with my grandson . He insisted he wanted to go and see for himself. A black male by the name of Albert was very helpful and professional but the other staff was very very very rude. An older Black woman did not know how to talk to customers. The line was all over, when we got the truck it was damaged and not clean. Albert had to change my grandsons truck he was nice about it. read more

Very bad service. I was told that even if it goes a minute beyond the time i will be charged the entire day . I was asked to produce a receipt of refueling read more

The other reviews are correct this place is terrible Pros: None Cons: 1. Inept employees Was told at the reservation desk all they had were minivans and that it would be $320 for a one day rental to a different drop off location. I explained I was avid preferred etc. and met with a blank stare. I went on the app, booked a SUV, and walked out and drive off, cost $227. 2. Vehicles are dirty. The car I got in smelled like smoke, badly. 4. The vehicle I rented was missing the EZ pass. 5. I told the guy at the gate who checks you out about the smoke smell. And nothing was noted on my rental receipt. As an avid preferred member this has been the worst rental experience I've had. read more

Made a reservation weeks ago but when I got here there were no cars. Customer service was extremely poor, when I got up to the counter the two Avis staff were talking poorly about their co worker who apparently was on break... Very unprofessional!!! Hope someone from Avis headquarters reads this, this location is bringing the Avis standard down. read more

AWFUL customer service. People here are disrespectful and lack any thought that "the customer is always right". Will do ANYTHING for money and no free upgrades. DO NOT WASTE YOUR TIME AND MONEY read more

This AVIS branch is the worst one I've ever been to. First of all, they don't have the kind of car I requested in the first place. Fine, I'll deal with that. Second, I had to cut my trip short, so I called customer service to modify my reservation and got a confirmation. However, by the time I returned the car, staff at this location told me they don't see the change and refused to refund the money. They rudely told me to either leave the car or drive the car until my original return date. While we were arguing about this, another staff already rented this car to another customer. So, I was left with no car or any refund. And the staff did not seem to care at all!!!! Very RUDE! I would've given them 0 star if I could. Not only do they not know how to treat customer with respect, but they also don't know how to do their job right. Seriously, DON'T rent from this location. read more

The only real complaint I have about this actual store front is that the people all seemed un intelligent. If you cant figure out that the mileage is different because Im returning a DIFFERENT CAR then you probably shouldn't work for a rental car company... I dont really hold the slow leak in the tire against Avis, and the roadside assistance call center was fine, though I opted to limp along to another Avis to get a replacement rather then wait for roadside. Now the unintelligent girl working at the Avis I swapped the car out at, was A) not in the office for 15 minutes, B) completely incompetent, and C) entirely unwilling to do absolutely anything she didnt have to, especially not customer service related. But again, not related to THIS Avis... If you dont know how the public transportation works, dont give me advice telling me to go stand in the 19ºf outdoor bus stop because you dont think the air train runs this late. I dont like rental car companies in general, but avoid Avis... read more

this place is an absolute circus. not only did I wait an hour and a half for a car that I booked in advance, but the staff was extremely rude, they were assigning two different people to the same car, provided someone a dead key fob, etc. everyone in the entire place was complaining to each other snd to the staff. it was a horrible experience. oh and someone there got a ticket on her rental car because it didn't have a registration sticker. read more

Would give this 0 stars if I could!!! Worst customer service I've ever seen. Waited well over a half an hour. A immature kid was working the counter at Avis JFK airport 11pm on 5/27/2018. He was helping his friend get a good deal on a sports car and left actual customers who just got off their flights waiting in line while they chatted/ taking their sweet time .Then when the line of customers spoke up he decided to be extremely disrespectful. Telling everyone to go to a different rental car company and to F off. I've never seen worse service at a car rental spot. If I were an avis manager I'd be embarrassed to have this kid as an employee. Not to mention being a preferred member this car was supposed to be ready to go the min I got there. Apparently a preferred membership is a joke to Avis. I will never go back to Avis again and frankly that employee of Avis should be fired immediately! read more

HORRIBLE!!!!!! I will never use AVIS AGAIN! I had an x5 booked, when I arrived they did not have an suv at all. They gave me a 5 series bmw sedan. They tried charging me more, but a 5 series sedan is far less expensive than the x5. They took over one hour standing there going back and forth being rude and not being helpful. The clerk kept rolling her eyes and the managing supervisor acted like he did not understand what was going on. Finally they gave it to me for the same price and gave ma a tank of gas credit. I called customer service three times and emailed them four times over two weeks once I got back to CA from my vacation. They said there was nothing I could do and would not call me back. SEE example of email below from a manger... 8/19/15 RE: Avis Case: 15337626 Reservation: 12710393US3 Rental Agreement: 292989314 Dear Mel Fox-Pascoe, Thank you for your continued response. I sincerely apologize that you have had such a negative experience. Unfortunately due to high call volume during our peak season, I am unable to contact you by phone. Thank you for taking the time to tell us about your rental experience. We appreciate your feedback since it helps us improve our service and your rental experience. I deeply regret that we were not able to meet your expectations. Good news or bad, comments from Budget customers help us to evaluate our services and if necessary, change to meet your expectations. Alexander Young Avis Budget Group Customer Service Escalation Team avisbudgetgroup read more

So far a terrible experience. We had the perfect car finally after an hour of waiting and paperwork. But then they realized after we couldn't get in that the keys were locked in the car. So they gave us a smaller suv. So I sit in the far back with all the luggage falling on me everytime we go around a corner. The gentleman who prepared this suv was very quick and awesome. However, when we went to leave we thought the booth was empty but the lady was just sleeping. Hopefully they will make good when we drop off. read more

Avis - Car Rental Near Me - Jamaica, New York

This experience was the absolute worst, but that's my fault for trying to go cheaper. The wait was 25 min. When I finally got the car, I noticed the tank wasn't full. I went back inside & told them it wasn't full. He said he would make a note of it on my account (of course he didn't). I did end up taking a picture to show it wasn't full. Good thing I had no extra people with me. The back of the car was filthy with animal hair. I now see they charged me for not bringing a full tank back when I stopped at the gas station right before bringing it back. I called customer service and he was no help. I will never consider them again. read more

Here is a heads up on scam that is operated by Avis at JFK airport in New York. One of the optional extras when renting a car is an electronic toll pay transponder. According to the rental contract and the information written on the transponder, if you choose to activate the transponder you are liable for a daily fee for each day that you have rented the car. This gives you the impression that use of the transponder, with its associated fees, is optional. However that is not the case. Even if you never use the transponder, you will most likely be charged for transponder use for each day of your rental. Here is how the scam works. Most bridges and toll roads allow you to pay cash, however one bridge near the rental agency does not accept cash and instead uses license plate recognition for people without an electronic pay transponder. A single license plate recognition based toll causes Avis to charge you as if you used the electronic payment device and charge you for each day of your rental, even if you never actually activated the device. In my case, the transponder fee was a little over 10% of my pretax total rental charge. There is no way around incurring this charge. To get the charge reversed you must call the Avis highway tolls department. They are very aware of this issue and are quite ready to reverse most of the charge for anyone who takes the time to call in. This charge is disingenuous at best and more likely fraudulent. There is a class action suit pending against another rental car agency for the same practice. read more

One hour wait. One guy. 9 terminals. 8 empty. Did I mention it took an hour to get my car?

A very bad car rental company. The cars are filthy, high mileage, pieces of junk. I have use this company fir business and it has been a disaster. They never give upgrades even though I am a frequent renter. I am uzually stuck in a high mileage, dirty , piece of junk car. The cars do not even have basic features like power doors and seats. Use National, they are so much better.. read more

The absolute worst for returning and picking up cars. And I'm s preferred member. They move in reverse here. Thankful I am going home and leaving here. You would think for the price you would get premier service. Unfortunately not. read more

If this location and the agents there were any worse it would be called Avis "rent a crappy attitude" - these poor agents must really hate their jobs. Luckily, being Preferred means you don't normally have to talk to a agent. But if you do...... read more

Been waiting in the line to pick up the car forever! The customer service is really inefficient here been waiting for 40misn and the line is still not moving. Would never choose Avis again. read more

I had booked premium SUV (7-seater) and staff informed that it was not available. When they asked for alternative, I asked for an any alternative SUV, still they have provided ordinary 7-seater hatchback (Downgrade vehicle). I refused to take that and asked for SUV only. Then after, they found 6 seat SUV and provided. They could have provided 6-seater initially. Worst Staff. They have literally wasted my 2.5 hours. I had to literally fight for the vehicle for which I paid for. read more

I'm writing this review while standing in line here at Avis. The preferred line. It's long. It's not moving. Agents are arguing with the costanera, cars aren't ready. Total disaster, a disaster. Still zero movement. Ugh. I usually really like Avis. I am treated well and fairly. This particular spot needs to get the attention of the corporate office. Fire everyone. Start over. Line still hasn't budged. This might be my longest review ever. I've had infinitely better customer service at the DMV. read more

Incompetent employees, no autonomy to make a decision, robotic, completely unhelpful. Avis is the epitome of a poorly managed corporation.

40 minute line because only two employees were working the registers on a busy Saturday morning. Ordered a Prius which gets 50 mpg, they give me a Kia that gets 35 mpg. How in the hell is that a comparable car? read more

I just called 7:44am . I wanted to know what the hold for their cars were. I spoke to a male representative, who did not know how to explain himself. Besides that he was very very disrespectful before I even finished. I asked for a supervisor he then hung up the phone on me. I never rented from here and THANKFULLY I didn't, with customer service like that! read more

Very slow service! I prepaid the reservation in an effort to get in and out as quickly as possible. Nevertheless, ended up standing in line for 45 minutes. When I finally arrived to the representative (Gabriella) she wasn't very helpful in trying to make me understand why there needed to be an additional hold of 100 dollars on my husbands card when I already prepaid the entire amount, nor was she pleasant. Finally after she processed all the paperwork it turned out they didn't even have the car booked on the lot! We waited another 20 minutes till they went and got the car (Mustang) from budget. We received the car completely wet and driving off the lot hard a weird noise coming from the tires or wheels. Don't think I'll be back here. read more

This is the worst car rental place ever! We waited 30 minutes for the paperwork on a reserved car. There was maybe one or two other customers---and now we know why. Then we waited 30 minutes for the car to be delivered to the front. And, no one went over the car with us and we had to learn how to operate the lights, shifting, windshield wipers, etc by trial and error. We did take a video of the car to be sure we were not charged for damages. The return of the car was easy and professional, like it should be. read more

This place is horrible...go to enterprise...customer service is beyond poor at the service desk. I wanted on line for over 30 minutes and when I finally got to the front of the line, the man behind the counter told me he was done for the day and to join back the line...SERIOUSLY??? Not to mention when I finally got thru the car wasn't even ready I had to wait another 30 minutes....so basically I made reservations for 1pm and didn't leave until after 2pm. The best part is when I asked to drop the car back at 2pm on the return date ( since that was the time the car was ready when I picked it up), their response no u need to return it at 1pm despite my explanation on the delays on their behalf. When ask to speak to the manager, the response I got was "The manager is going to tell you the exact thing" please save your money and go elsewhere...the staff at the service desk are HORRIBLE!!!! Shame on you Avis for hiring such incompetent staff to represent your company. Definitely not a good look!! read more

AVIS has so many hidden charges! I was forced to pay $67 for a three dollar toll. When you use their toll sensor, even just once during the whole rental time, you need to pay $25 for one use! And for a toll of three dollars, you also have to pay another twenty because of something called a system fee. Another fee of nine dollars is a convenience charge. All of this appears on your credit card weeks (six or more) after you rented the car. There is also tax and an airport fee. The real good news is all of these charges ARE LEGAL BECAUSE THEY ARE PART OF AN unreadable RENTAL agreement that YOU SIGN WHEN YOU RENTED THE CAR. IF YOU RENT FROM AVIS OR BUDGET DO NOT USE THE TOLL DEVICE IN THEIR CARS! IT IS A RIP OFF! read more

This place seriously is hit or miss. It's a prime example of inconsistency. For example, one day the desk agent is courteous and professional and the guy at the exit booth is a total tool OR the desk agent can be totally unprofessional. I was online one day where the agent called the customer ahead of me 'retarded', yikes!! I've been lied to as well, was told my car was given away because my flight was delayed, but I never entered flight details because it was a local pickup *shrugs*. I kept going back hoping things would be better, but it's not enough. Don't get me wrong, there are a few team members there that are gems, and not all my experiences were bad, but the bad experiences outweigh the good and it's just not worth visiting this site. The good news is you have plenty of choices in the area. If this location comes up a couple of bucks cheaper I would go with the competitor. Just my 2 cents. read more

DON'T EVER PRE-PAY GAS with AVIS/BUDGET they are CROOKS and will CHARGE YOU ANYWAY after RETURNING the rental FULL. Then if you don't have the printed receipt, say the pump did not issue one and there was no clerk so early in the morning, they will not accept the credit card statement showing the charge. THIEVES - use Enterprise or Hertz for honesty read more

Car that I rented had serious engine issues. The gears of the car would go from 3 to 1 when i was actually accelerating and the engine shut off by itself while on the road!! Had to drive back to another location to drop the car off for an exchange and they charged me gas fee for the 30 minutes I was driving in this dangerous car!! Lady with the white short hair with glasses was very rude and unapologetic at the JFK location. Very confrontational and unprofessional. Use Hertz or Enterprise. Avis is not worth the trouble read more

I'm leaving a review for this location simply because I feel bad at how low their star rating is. I rented from here on Aug 7th, and thought the service was fine. I'm a Preferred Plus member - no line, my car was waiting for me in the lot. I was just given a spot number to go to, keys in the car, had been very recently cleaned. It was a new vehicle and was much better than I was expecting. Return was easy - leave the keys in the vehicle, in the return lot, and hop on the Air Train. I didn't even need to see anyone. My only complaint (and the reason for 1 star off) is actually with the Avis corporate website. I rented a van, and it was listed as 12 passenger, but was actually 15. That's awesome! But Avis.com - please list accurate information about your vehicles! I spent like 6 hours trying to find a 15 passenger van because I thought you guys didn't rent them! Ended up giving up and renting the Avis van with my car for additional space (we were 17 anyway). Glad to know now that the "12 passenger" vans are 15 passenger Ford Transits. read more

Worst experience with car renting. Never going to rent from them again. When I got a rental car from the Avis office at SFO I did not notice it had an underinflated tire since it was dark. I drove the car to a place we were staying out of town and left the car on the driveway for 3 days. Before driving back I noticed the tire was underinflated. When I contacted Avis they sent a serviceman who inflated the tire. There was no damage to the tire (that was confirmed by the serviceman) and no repair was done. Back at home I discovered that Avis charged my credit card without my authorization. When I contacted the Avis Customer Service they claimed that their serviceman performed "a repair" which was a complete lie, refused to admit their responsibility for providing a defective car and cancel the charges. I am now disputing the charge with my credit company read more

Yeah, worst avis on the planet. This location has horrible customer service because they have a captive audience of one time visitors. Save yourself the trouble and don't use them! They are God awfully slow, and the night time managers couldn't give a crap about their customers. read more

Worst experience ever; more than an hour of wait, finally got my car, was so smokey; went back again, changed it to another one; gas wasn't full; had to wait again so they can fill it; it took me more than a couple of hours to rent the car. Above all don't you dare to show your dissatisfaction because they will yell at you!!!!!! read more

My flight landed very early and I was worried they were going to charge me an extra day due to when my return time will be, but they didn't. They even offered me free upgrades and it was a super enjoyable and quick experience! read more

After learning my Jet Blue connection from JFK to BOS was cancelled due to weather, I went to National Car Rental (who is great and with whom I'm an "Emerald Club" member. Because they were out of stock, they referred me to Avis. Because I was in a jam and needed a car desperately to get back home to get my daughter to college the next day, I begrudgingly accepted the gross and obscene price-gauging quote of $334.58....because I had really no other reasonable better options. The agent did not verbally disclose or reveal additional ancillary charges nor asked for my consent, totaling $67.52 (excluding taxes). I was not aware of these additional charges above the basic car rental fee at the time. After a long flight, a long walk and a tram ride on a bitter cold night, I was just simply very anxious to get a vehicle and on our way for the 3+ hr. trip north to Boston. Did I read the fine print on the scratched-up tiny video monitor when I hit the "accepted" button? No, I did not. Did the agent verbally disclose these other charges to me? No, she did not! When I called Avis customer service, they offered me a $40 voucher off a future car rental or a 30% credit for these additional fees --- neither of which are acceptable. I rented a car, plain and simple, and I am wiling to pay the obscene jacked up fee of $185.39 (plus taxes, etc.), but on principal, I am not willing to pay the $67.52 for items I did not want, were not disclosed to me verbally nor accepted by me. The agent took advantage of a stressful situation. Why? Because she earned a commission on these junk add-on items I did not use nor had no interest in...and KNEW NOTHING ABOUT! The agent dealt in fraud and deception and not in good-faith, and Avis' customer service center towed the company line..."Well, you signed the agreement." Please, please, please respond to me if anyone in the Yelpsphere has ever read the fine print on these car rental documents on the 2" x 2" scratched up video screen? I informed Gabriel at Avis' customer service center that I would be posting this on Yelp (and other places) in the misguided hope he'd "do the right thing," but alas he chose not. I WILL NEVER RENT FROM AVIS AGAIN! And, my warning to all of you...make sure the rental agent tells you every detail about the rental so that you can knowledgeably select (or not select) additional services. read more

Slow service, stood in line for 45 minutes and there weren't that many people ahead of me in line - not much else to say, it's just ridiculous. They weren't apologetic or even sympathetic. I can't even call it bad service, more like no service. read more

I was travelling back to college from NYC via car after a vacation with my friends. We had landed late at night, were stressed out that we were going to miss the first day of classes, and desperately needed to get a car big enough to fit all of our luggage. Generally, I have had bad experiences with car rental companies. In this case, the experience was very pleasant. Tina, at the front desk, was incredibly kind and understanding with our situation and helped us identify the right vehicle. Even the manager Matthew DiGirolamo (I asked for his business card specifically so I could write a glowing review about him) came through to help out when Tina wasn't sure what she could do for us. I have not seen this level of personal care in a car rental location before, so Avis definitely has my vote. read more

Wow!! Ask for the manager if you have any issues at Avis- we started out rough, really bad counter service and we're getting super frustrated. But the manager Anthony came over and helped us and he was so awesome! He put us in a different car and apologized for the long wait and was so positive and apologetic- genuinely cared about our experience! What a great guy! Wouldn't even take a tip.... read more

Horrible services and charges bogus late fee when we paid for $350 for 48 hours, claimed that we would have to pay $105 instead since we could have the car for only 36 hours, staff are not friendly not patient. read more