Do not rent a car from Avis in San Jose Costa Rica. Several reasons....they don't have the car you reserve, the assistants are rude, the shuttle to and from the airport takes at least 30 minutes, (it is only 1.4 mile distance), they have some "cleaning clause" in the contract that they charge $280.00 if you leave beach sand in the car (I watched that with another customer), there are insurance fees that are not in the quote, ($35.00 a day fee) and the fees for the car are double the cost of other companies (Economy, Budget, etc.). Also if you have a higher status, they don't honor it, there are no upgrades or reduced rates. read more

The employees at this Avis do not follow procedures, they will try to rent you a damaged car and make you pay for the damage. DO NOT EVER RENT FROM THIS LOCATION. read more

No sense of service. Very long lines with no real structure. In addition the personal is not at all service minded. The place is slow, with personnel that do not care about customers, ... Nothing short of a terrible customer experience. Do not go here. There are multiple places at JFK and there is no need to be handled the way they treat clients. Go elsewhere. read more

I came to pick up a rental I had already prepaid online at the JFK location Queens NY. As agent Tiffany Hunter called next she already had a attitude for whatever reason, I provided the proper information and my first questions was "do you accept debit cards?, i seen on the site you do" her response was " Thats why you have to read, we do not accept debit cards". My next question was can you see the discounts that I used and they have applied right"?!. Her response no we cant, so I proceed to advise her I have a free car upgrade. She tells me she can not see that so she will not accommodate. I ask to speak with a manager, she gets on the phone witha person she states name is James starts laughing and proceeds to say she think she getting a car upgrade she dont see so she not going to put through. She gets off the phone and states James says wait 10min. 8 minutes go buy I proceed to show her the promo code on the Avis site as well as my confirmation which shows what codes  i used, as Im explaining to her she goes this is not my site being scarastic waves her hands and say you know what Im not dealing with her get off my line. I tell her in a calm voice I have to go, keep in mind pass 10min manager James still have not came out. Another gentleman at the front steps in and helps as he helping me Tiffany is on a rampage saying meanful nasty remarks, I then say I will be making a complaint, her response is "Go ahead nobody going to do anything, Im still going to have a job". The new agent then says as a courtesy he will update my car so I proceed to say I already have that promo so your not doing anything. I ask him the manager name and he says its "Gene". So as Im speaking to him Tiffany is still going on talking nasty to me as if she was in the right. I WILL NEVER RECOMMEND ANYONE TO THE JFK AVIS. Service was horrible the people are nasty and rude. I paid for an experience and this was just absolutely unacceptable. As for Tiffany.Hunter she needs more training on customers Service. read more

worst place for rentals and late flights even if you have a reservatio. there is only two representatives here and its 2am.... they treat preferred customer like we are not preferred customer. they make you go on this long line with only two workers. Any road to a heart attack read more

Avis - Car Rental Near Me - Jamaica, New York

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Absolutely awful...picked up my car elsewhere, returned it here. The hand computers were not working outdoors so I was told to go inside and receive my receipt indoors at the main counter. Took an unnecessary 30 minutes longer than it should have with employees who probably could not spell cat if you spotted them the c and the a. Should not be that difficult nor take that long to return a car though complicating matters was the fact the pick up location did not fill out the initial paperwork properly. Always an issue with this crappy company, whether dealing with their outsourced Mumbai based reservation center or morons working behind the counter--we're not dealing with the Mensa society or Stanford Physics Department here. read more

The worst service. Choose enterprise it's worth the wait for the shuttle. I'm in line now fir 25 minutes. Substandard service. read more

Avis - Long wait!! - Car Rental Near Me - Jamaica, New York

Late night at JFK. Tiffany saved me. Great service, highly recommend jumping in here if Thrifty closes their doors on you even though you had a reservation. Tiffany was lovely to deal with, and appreciate all she did to get me into a car afterhours in a time of need. She deserves some recognition for great service! Thank you Tiffany! read more

I agree, worst customer service. I rented a car for 2 weeks and after an emotional day, I left very important keys attached to the Avis key ring. It was my bad, but I immediately called that Avis office. My car had a check engine / maintenance light and I assumed they would be cleaning/ disinfecting it. I called 1 he after I arrived at the airport but I could not get a human on the phone. I filed a claim as instructed and kept calling and checking every day. I even left a message on their FB. I finally got a response 4 days later on FB...they rented the car immediately after I left it and it is still out. It seems they rented it without servicing or cleaning / disinfecting the car. They never took the keys out. Incredibly disappointing. I used that AVIS for years and they always answered the office line. read more

All Avis rentals are becoming the same. Poorly maintained cars and indifferent service. This location was no different. Standard in and out. They had problems printing my receipt due to the cold weather. They also email the receipt but I always check since the bill has been incorrect many times in the past. read more

I showed up at Avis with a Premium SUV reservation. The Avis Preffered monitor where my parking lot number should have been, was broken. I asked for an X5 or GL450, they said I could have either for 25 USD extra. I ended up with the X5 since I have rented the Mercedes on a 2 week vacation before. What I find intruiging is the Exchange (X5, Jaguar XF +++) and Upgrade (GL450 +++). I have never used the Select&Go option before, but seemed like alot of nice cars. read more

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Our experience was seamless. No issues. Excellent service upon drop off at JFK. We were flying overseas, we had 7 pieces of luggage and the check in rep asked if we needed help with our luggage. We said yes and he recommended having an Avis rep drive us in the car to our terminal. We checked out of our rental agreement- no issues. We got dropped off at our terminal. No hassle - very forward thinking. Steve& Bambi Smith San Francisco read more

10 registers. 2 employees. One long slow ass line and they do not seem to care. This isn't the TSA. We have other options that value our business. I'll rent from another company moving forward. Check your other options at JFK before Avis. read more

If wouldn't give this rental company any stars if possible. Rude and unprofessional employees. In ally life of traveling it has never taken me close to an hour TO RETURN A VEHICLE! Only one associate working the front desk. I waited at least 45 minutes which was ridiculous! Never using this incompetent rental establishment again. read more

If I could give 0 stars I would. The shittest customer service When we first came to get a rental car they said they canceled our vehicle but we were early for pick up, there was no reason for it to be canceled. Today we came to return the vehicle and we didn't get her name, but a darker lady with short brown and blonde hair was being so disrespectful. My mom can speak English perfectly but she has a little bit of an accent, and the lady was making such a big deal saying I can't understand you, you cant speak English blah blah blah. We weren't with her we so we didn't hear of this until after, but nobody helped her. The lady told her to leave basically. I understand people can get frustrated but she just was being dumb. My mom speaks English perfect, but because she has an accent, (that everybody can still hear through), she was denied service. read more

I have no idea how this business has anything other than 1 star! I have been an Avis customer for years and I would never ever rent with Avis at JFK! I wanted 1.5 hours in line to get my reserved car. If it wasn't through priceline, I would have rather paid an extra $100 just to get out of there! Horrible experience with terrible customer service. Do anything you can to avoid renting here. Hertz seems to be much better in my opinion. read more

On a recent one-way, Denver to Las Vegas rental, I reserved at a confirmed rate of $771.00. Three days prior to pick up Avis offered on-line check-i, promoted as a way to save time at the Pick up counter. Although none of the terms of the original agreement were modified, completing the online check-in caused the rate change to $2,200.00. This resulted in no less than 9 phone calls to staff and supervisors. Although many explained this was NOT an uncommon occurrence, the inconsistency in explanations and solutions was unsettling and reflective of a company with poorly informed/trained employees. Ultimately the best they offered was that I pay the $2200 and Avis would review it for refund at some time after the car was returned. Not withstanding the stress in uncertainty and wasted time created by Avis, the check-in attendant was familiar with this problem Which he casually described as a "software glitch"and adjusted the rate at pickup. It is worth noting that the online check-in which caused this did not save time. We waited no less than 2 hours on line at the facility and when finally at the counter were prompted to reproduce the entire check-in procedure while being told by the attendant that wait times of several hours are normal at that location. More than half of the work stations at this location were unstaffed. In addition to these abuses, we were assigned to a second line for an additional 40 minutes to have the car delivered. Avis never noted the actual time we left the location. On arranging for the return of the vehicle they insisted the car be returned at the estimated pick up time we indicated on the original reservation. This imposed additional inconveniences as we were forced to return the car 3 hours earlier than the actual pickup time. Doing business with Avis can best be described as unreliable, anxiety producing, and abusive. This conduct by a company more mindful of profit margins with little regard for the customer experience is an experience not to be enjoyed. Shame on Avis for casting a cloud over our trip. read more

If you are ever renting from them, take a close look at the items charged. I returned the car with full tank, they still charged gas on topt of it. when I requested for a refund, the staff, Cabriela, credited my account without any explanation. when I asked for confirmation of refund, she bluntly answered "YES!" I have never experienced such a rude service from any rental car company that I ever used. read more

I truly wish I could give zero stars. This was the worst car rental experience of my entire life. They have two lines, one for preferred customers and one for regular customers. Preferred customers go first. They take so long at the counter that by the time all the preferred customer line drains, it has refilled. And no one from the regular line ever moves. It has taken me an hour and a half to get my car and I am still waiting. LOOK ELSEWHERE read more

This people is sooo rude and lazy, omg! I got in the line (which mind you no one was there ) there were 4 reps (3 women and a man) talking to each other and completely ignored me for like 4 mins until I said "excuse me I have a reservation and will like to get the car if you don't mind helping me...." The women looked at me like I was crazy n just the dude got turn to his desk and help me out with an attitude. They gave me an old card..... lol Will never rent a car here again! read more

Bought some gift certificates using my southwest airline points...now avis is telling me I can only use them at the counter and not online to reserve my car. In doing so, I am losing the pay now discount. Called customer service and no help. Currently on hold for over 30 minutes just to talk to a manager. read more

I rented a car to attend my Dad's funeral for a cost of $150, which I prepaid. Within minutes of renting it my sister told me to cancel it because she could pick me up from the airport in Rochester, NY, and drive me around. I called them within 40 minutes of the rental and they told me there would be a $50. cancellation fee! I sent an email to them asking for them to consider my bereavement situation. They never refunded me the fee and then sent me a notice that the cancellation fee is $150!!! Absolute crooks. I am a widow who works 3 jobs. I prepaid to try to save some money. I will NEVER rent from them again or recommend them. AVOID them at all costs, and never pre-pay. read more

I pre-booked a car through another service (Thrifty) and due to terrible customer service was unable to pick up my car (same as at least 20 others) on 9/8/22. The Avis reps were burdened with the overflow from Thrify's terrible customer service and they handled it with grace and understanding even with the unplaced anger and attitudes they were receiving. In the end, we received a car as quickly as they were able to handle the volume. I would recommend this location. read more

The absolute worst rental car company I have ever used. I have been renting cars for 25+ years and the lack of customer service is outrageous. I rented a Tesla for my trip and they left me waiting at the desk, standing around like fools chatting among themselves as if there were no customers at the desk waiting for service. After an hour passed, they told me the car is ready. They told me I was assigned a Hyundai Kona with 120 miles of the battery charged and told me this is their comparable to a Tesla and there is nothing they can do for me as it is a like kind car due to it's electrical features. This car was the size of a lego not to insult Hyundai, it is nowhere near comparable to a Tesla. I was so upset I just took my paperwork and left. I had to wait another 45 minutes for them to bring me the lego of a car and they only had the battery charged for 120 miles. I asked why and they said it is all they had and if I run out of battery, come back and they will try to find something else. I WILL NEVER USE THIS HORRIBLE, CARE FREE, INSULTING, BAD ETHICS OF COMPANY THAT SHOULD NOT BE IN BUSINESS!!!!!!!!!!!! THEY ARE SO BLESSED I DID NOT DO A CHARGEBACK ON MY CC FOR THE UNETHICAL BEHAVIOR THEY DISPLAYED AND TREATED ME WITH ALONG WITH THE OTHERS IN THE BUILDING. NEVER USE THIS COMPANY!!!!!!!!!!!!!!!!!!!!!! read more

I booked a 7-day rental through Priceline for an AVIS rental vehicle. The vehicle was newer and my experience with AVIS was pleasant. I had a disagreement with Priceline as their advertising was misleading and I found their terms to be predatory to consumers, they ultimately did not deliver as expected. However I am appreciative of AVIS for stepping up and making things right. While I will never patronize Priceline again in any way shape or form, I will continue using AVIS for myself and my company, specifically due to how they accommodated me the outcome of my situation. Buyers please rent directly from AVIS or directly from your rental car provider. The third party marketing services will lead you to disappointment by including one sided and predatory terms in the fine print. read more

Omg standing in line 3 ladies behind counter doing Absoutley NOTHING!!!!!! While there's a line waiting read more

Avis - 3 women standing around talking not helping while the line is long!!!!! Unbelievable! - Car Rental Near Me - Jamaica, New York

I was a little worried after seeing some poor reviews, but went to JFK to pick up the vehicle I had reserved. The lady at the counter was pleasant, kind and helpful. Not only did she help me choose a better vehicle for my needs, but noted I had paid for the top tier toll package and based on my destination I should take the less expensive package. She was a pleasure and a great way to embark on our journey. Another A+ NYC experience! Yay NY! read more

Car would not start after stopping just half an hour after picking the car up. Then find out we will be charged for the service to get the car started and to get a new car we have to drive it all the way back to the airport and go through a 2-3 hour process to get a new minivan. That may or may not work. When we call the number given on the key it does not actually connect to the local Avis office though when there there were about 8 people with nothing to do. Customer service was completely unhelpful would not help to get us a working vehicle. Worst company ever do not ever rent from here. Now I see a friend also had a similar nightmare experience, AS so many here. Terrible! read more

If you value safety and your life DO NOT RENT FROM THIS COMPANY OR ITS SUBSIDIARIES (Budget and PayLess)!!! If I could give them zero stars I would. They actually rented us a vehicle that they KNEW had a flat tire. The front driver's side tire on the green Chevy Equinox. When we called for assistance their "customer service" actually asked us if we could change the tire ourselves. Then they sent roadside assistance but all they could do was put a donut on it which meant we still had to get on the highway, driving on a donut in order to switch out the car. UNSAFE AND NEGLIGENT!!! We double checked and cleaned out the first car to switch it out and what do you know--we found a bottle of FIX A FLAT in the GD car!!!!! When we brought this to the agent's attention it was met with nonchalance, overall lack of concern and refusal to discount, upgrade the vehicle or make any attempt to actually provide any customer service even though they ruined our week. We had to cancel our travel plans because of this car. Just spend a little more and go with Enterprise--they have great customer service and actually don't want to put their customers in danger. Literally can't say the same for Budget/Avis--they tried to kill us. read more

Avis - Car Rental Near Me - Jamaica, New York

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Absolutely horrible experience at JFK Airport with Avis. The entire staff should be terminated. Not even worth my time and effort to type out anymore. One star is too generous. read more

This is my first time getting a car from Avis at JFK. Absolutely the worst experience ever, huge line and okbut 3 people working. I been standing here for about 40 min and the line has not moved an inch. It's sad that how can such a bad company can even exist now days. My recommendation to people is to read the rental.car company's review before making reservation. I regret booking with AVIS. read more

Worst customer service I've ever dealt with in my life when it came to renting a car. I was given one rate and in the end, charged triple the amount. They lied several times and switched the price of my agreement. I ordered an suv and because all of them they had in stock were filthy, I was given a different vehicle. Unbeknownst to me I also was being charged an extra fee for this "upgrade". Which I didn't even want. I honestly would never ever recommend renting a car from them whatsoever. They're thieves! read more

Avis is the absolute worst. Gave them 1 star because every employee I dealt with was professional and pleasant. That said, do yourself a favor and Never rent from them. Charged me for extra day when drop off was still within rented duration. I rented a car and paid for 1 week + 2 days, even though I was only going to keep the car for 1 week + 1 day + 10 hours. Returned car 45 min after scheduled drop off time, but still within the time I've paid for the car. However to my surprise I was charged for an additional day after drop off. After speaking with customer service I was told that I was charged the extra day because I was 45 min late from drop off time. Had I called and changed drop time to be 1 hour later I would not have been charged. Yet since I didn't call ahead and their 30 min grace period had passed they charged me. Terrible aggressive business friendly policy. Will never rent from Avis again. read more

I went to return a rental with a family member and they didn't allow me to go in due to private policy. How is an elderly person suppose to empty their rental out and carry so much stuff alone. Its a ridiculous policy and you guys lost a customer. Also it would be nice to have someone at the gate that can speak english in full sentences because it was very hard to understand what he was trying to tell us it was as if I were playing charades with this poor gentleman. read more

Avis - I had to wait out here - Car Rental Near Me - Jamaica, New York

**WARNING** Check everything twice. I prepaid online $119 for two day rental. When I arrived the agent literally had me sign papers and gave me key. He did not come from behind the desk to walk me out. A week later I get a text for toll charges of $48.75 for bridges I NEVER CROSSED. Still fighting this since I know the car nor me left Long Island. Then I'm checking my credit card and noticed an additional charge of $148 from Avis. I called and was told a requested an upgraded car. I told them I ABSOLUTELY DID NOT. He said since I signed the agreement at counter and didnt question the car I received (a jeep something) they cannot do anything. I'm in town for a funeral coming off a red eye flight trying to make it to service and was scammed by Avis for almost $200. read more

Car smells like smoke, terrible windshield wipers, and charged for fuel despite topping up 3 mi from rental.

This location continues to consistently be the single worst Avis location in the nation. I have a corporate Avis First account but this location leaves me feeling like Avis Third or Fourth each and every time. They NEVER have the car class I requested available. At least that's what they tell me and try to always "upgrade" me to a SUV. I park in the city and don't want an SUV. It's always a hassle arguing why I want the class of car I requested in the first place, every single time. They NEVER have my car ready. Avis First is supposed to mean that I walk out and see my name on the board and go directly to a space. Every other Avis location in the country, perhaps the world, is able to accomplish this task. Except Avis Kennedy. The employees at Avis Kennedy simply don't care. They are as concerned with my needs as a customer as much as the DMV is. This is simply a poorly managed, poorly staffed and poorly operated Avis location. And a corporate location at that; not a franchised independent location. I tried Budget across the way which is also owned by Avis and they are equally horrible at JFK. Until there are some serious operational changes at this location, I'm afraid nothing will improve. Avis JFK is simply a horrible way to begin and end every trip I make to the tri-state area. read more

After returning your rental, make sure to check your final receipt at this JFK Avis location BEFORE you head out! Much like another reviewer, I returned my car, took off for my flight and looked at my bill when I got home and found an absurd fee latched on. I could've avoided this fee if I just caught it and argued with the person checking my car in when I returned it. You see, after getting home, I found $158 extra added to my original bill amount of $200 because I was 17 minutes over my grace period! I admit I was late, but c'mon. Since, I am a Preferred member and rent a car on a regular basis, I thought of calling Avis and getting this fee reversed. First I called Avis's central Customer Service who said that I would have to call the site where the charge was originally made (this location should only get one star but please read on). As told, I tried to reach this JFK Avis location with multiple calls over one week but there was no answering machine, just some voice telling me to enter in a extension number. I don't have any extension number to enter lady so what do I do? After calling repeatedly like a stalker, I gave up and called the central Customer Service again. Finally, their Central Customer Service refunded 50% (hence the two stars overall) after I bickered with them for almost 30 minutes. The customer service rep was quite adamant that despite being late just 17 minutes and for the first time, I should still pay the other half. Time is worth money but paying $79 for 17 minutes comes to $4.64/min. I could've accepted a collect call from my cousin Elroy in jail for that much and felt much better about spending that money! I will surely tell Elroy this story when he calls me next time. read more

Rented a car through priceline here a few weeks ago late night around 10pm our agent there was very accommodating however when we pulled out of the parking lot there was a terrible knocking sound, it ended up being a bolt in the tire! We returned the vehicle and got a different one. The next morning we were headed in the upstate N.Y. area and while going across the triborough bridge the toll booth cop asked me if this was my vehicle, I said no it is a rental. He advised me to take it back because I should be a pedestrian. When I asked why, I was told that the inspection expired 4 months prior!! Wow!! How can a company have that slip through the cracks. We were on such a tight schedule so we flipped the easy pass open and was on our way. When we returned on Sunday I spoke with the manager and not only was he not very apologetic but he didn't even wave our easy pass tolls, horrible customer service if you ask me! I didn't receive a discount either. The manager gave me 3 coupons that expired in 60 days for 25$ off each, well their price if you book through avis is pretty expensive so they are completely worthless. I was so dissatisfied I felt nauseous. Save yourself the headache and go with Enterprise, a short shuttle away from avis. Enterprise welcomes you with open arms as you disembark from their shuttle and gives you bottles of water while you wait for your reservation. If I could give zero stars I would, but the agent that we delt with in the beginning was really amazing. With his customer service skills he should go work for Enterprise. I wish I could upload the picture I have of the inspection, but I will just send that straight to priceline and corporate avis read more

Avis - Expired inspection on our rental! Thumbs down! - Car Rental Near Me - Jamaica, New York

The last time I was there was in August 2021. A black female helped me very very professional and nice her name was Liza she said... so I went to look for her. I go 2 weeks ago no staff , the line was so long and the lady with an accent was rude but a man with glasses helped me. It was a mess, the management is poor. read more