What has happened to this location? It used to be great, but today (7/8) we were given a car that was filthy inside and out with gum wrappers and garbage in the vehicle. Clearly not cleaned. Even though I am Avis preferred we waited 20 mins for someone to assign us a car because the app said "see counter" but the counter, staffed by one overworked but nice person, had a line of 10 people long. Everyone was frustrated and it was compounded by the fact that I had to then return to the counter to get a clean car. This location is understaffed and the cars need to be clean. I have rented here for years and have never run into this before. read more

Had a good experience with Nashville Airport Avis. Check in is located on the lower level of the airport. Once you arrive you take the escalators to the lowest level. I booked online. Check in was pretty fast. You pick up the car across the street in the parking garage. There are signs that direct you. Car was what I rented. Clean and gas tank was full. There are few cheap gas stations around the airport to get gas before you drop off. Dropping off is easy. Lots of street signs at the airport that direct you to the car returns. It says they open at 5 am but they had no agent at the booth. We had to check in back and forth with Budgets agent. That was the only negative. read more

See all

Avis sent my husband a threatening letter suggesting he was past due on his rental return because they somehow screwed up the return....even though this was a corporate rental and he had to document it for the business. While he was away I had to go to the post office to sign for a nasty letter to my husband. I can't put a low enough rating on this review. read more

Received a rental vehicle from Avis/Budget. They do not do any walk around the vehicle with you to mark any damages. Just say walk to a spot, keys are in it and good to go. I assume they most likely will try to pin any prior damages on you. Very vague and unhappy. read more

Awful company, would not recommen. Changed price last minute and would not refund. Do not book with this company ever.

Customer service was friendly and picking up the rental vehicle was smooth. I'm giving Avis at BNA Nashville 1 star because of the inflated charge for an extra day. My flight was cancelled and I had to stay an extra day in Nashville. I called Avis to inform them that I would be returning the rental a day late. The representative said it was okay though did not explain the costs involved. I was charged almost 3x the original rate. I called the Nashville direct # and was told that the charge was so high because I'd received an upgrade. This is true because it's what they had at the time of pick-up. I shouldn't be charged for upgrade prices when I didn't request it in the first place and second, was told the "price would be the same." The representative was unwilling to work with me and transferred me to Marriott club when I asked to speak with a manager. *Update: On making a second phone call after writing this review, the representative I spoke with (at billing not live agent department) offered a partial refund. I probably am still paying a late charge on top of an extra day even though I notified Avis asap (more than 24 hours in advance). Should Avis get 2 stars or 3? If inflated prices and extra concession fees are expected of all car rental companies does this mean they deserve more stars? read more

I rented a car, booked for 6/25/24 at 11pm to 6/29/24 at 3:30pm, both picked up and dropped off at the Nashville airport. I prepaid in full for $344.66. The confirmation email as well as the paper agreement in the car explicitly states the prepaid amount was $344.66, which I was charged 6/22/24. However, after I returned the car, I found an additional charge for $135.77 on my credit card, and it is not clear why there would be any additional charge. I returned the car on time (1.5 hours early, in fact), with a completely full gas tank (confirmed by receipt), had no extra equipment or issues that should have cost more, and drove the car not even 100 miles (even though I had unlimited mileage). Nowhere on the bill, paperwork, email, personal conversation, or any confirmation does it imply that the full prepayment was not in fact the full charge. So I attempted to contact Avis customer service online. First it tells me my password is incorrect (it was not, I was clicking the Customer Service link from my already logged-in account). Then after re-registering the account, I attempted so send a message. It gave me a message simply saying there was "an error." I tried 3 more times without success. So then I had to call the Customer Service phone line, hold, and then get connected so a lady that was impossible to hear because their line is so muffled. I explained the situation. She checked for a few minutes and came back to say there "had been a change in the base rate." What does that even mean? I PREPAID in full; how could it then change? So she agreed to refund the amount "in 3-5 business days," but that is exceptionally irritating that I had to spend an hour chasing down this issue. Who knows how many other customers get a mysterious "base change" charge an don't notice it, don't have time to deal with it, or get so frustrated with their inept Customer Service contact options that they give up? This is the 2nd time in a row that I've been charged more after the fact on a prepaid from Avis in Nashville. The last time they charged me for gasoline, even though I returned it will a full tank and had filled it up literally minutes before returning. Very, very shady. read more

Avis saved our butts when thrifty tried to hit us with a bunch of additional fees and then wouldn't rent us the car. The gentleman at Avis was very nice and went the extra mile to make sure my family and I weren't stranded in the middle of the night thousands of miles from home! Thanks Avis! read more

We are a senior couple who rented an Avis car for a trip to San Diego and returned the car in great condition - no spilled beer, kids, parties, mud, pets, food... One month after the car was returned we noticed a $150 charge for cleaning on our credit card bill. When we called to contest the charge, the Avis rep shared photos which showed a tiny amount of dirt on the floor mats and argued stubbornly that the car has to be in the identical same condition to not incur a cleaning charge. Do they not vacuum the mats anyway? Needless to say, we'll never rent with Avis again... read more

I would like to acknowledge a man that helped me at AVIS at BNA Airport Nashville TN He was: - professional -courteous - fast paced - engages In Friendly conversation - overall makes things easier for you because traveling now is stressful Enough Thank you Brad for making my rental car experience with Avis exceptional and convenient and I will definitely use AVIS again because of you. Cheers!!! read more

WARNING THIS IS A SCAM. I called to rent a car at the cheapest price they told me a 2024 Chevy Malibu would be 40 dollars per day with the total being 196$. I went to turn the car in and received a charge of 396$ on my debit card. On top of that the receipt they gave me said my total was 408$ so they made absolutely no sense. Will never rent from this place again. read more

Absolute Scam. I made a reservation here at the counter, and the employee at the counter told me I could bring the vehicle back any time on the final day of the rental. I was charged for an additional day after returning the vehicle. I called customer service and was told I had been charged an for extra day because I had the vehicle for more than eight hours on the final day, which is in direct contradiction with what I was told at the counter. Avis is trash. Find another rental car company. read more

We ordered a standard SUV. When we arrived, I received a text message telling me a full size van was assigned to me. It was not in the spot. After waiting in a line, I was put in a Ford Explorer. The whole car reeked of smoke - when I told the attendant, he showed me the only other car he had was another Explorer where the driver seat was ripped open. He sprayed some bathroom deodorizer, which just added a headache to the smoke smell. When I started the car, it immediately flashed a warning say oil change required, the adaptive cruise announced it didn't work, it was out of wiper fluid, and the front right tire was 3 psi under inflated and the rest were 10 psi overinflated. Customer service number was closed at this point. read more

See all

I am pretty sure I was scammed, and I don't use that word lightly. I rented a car at a great rate: $10.86 for the day after taxes, and I declined the extra coverage (it is already covered on my credit card). I turned in the car, got billed $10.86, and I thought everything was good. 10 days later I noticed a $50 charge from avis on my credit card statement. I went to avis.com and downloaded the bill (which they never emailed me, although they emailed me the details on the $10.86 charge, I wonder why?). The bill has a $95.40 charge for mileage (my rental contract on the 10.86 rate specifically says unlimited mileage), and it says I opted for some optional charge of $15.99/day for something called 3000 PDW. They then magnanimously applied a 59.99 discount and a 10.00% discount on top of that bringing my charges to $55.05. I've uploaded pictures of both bills. The bill also says I drove 954 miles, which there is no way. I had the car for one day and drove it only in the city of nashville for 3 short trips. Even if I had driven that ridiculous amount of miles, my contract I signed says unlimited miles anyways. Do not rent from these people. If you have rented, check your credit card receipt and make sure that you haven't been over charged! read more

Avis - what a scam - Car Rental Near Me - Nashville, Tennessee

One attendant working after hours at an International Airport. Terrible customer service.

I RSVP my vehicle and they ran out of Cars. After waiting in lube for a hour and half. read more

Avis - Been waiting in line for a hour and half and these employees taking 5 min breaks every 10 mins. - Car Rental Near Me - Nashville, Tennessee

Budget and Avis is combined as one now. I made a reservation for an economy car and when I got here yesterday they didn't have any vehicles for me. Why make a RESERVATION and then don't have my car available. They were trying to put me in a damn minivan! Are they crazy?! Then the woman talking about all they had left were expensive cars and I would have to pay the difference. NO YOUR COMPANY SHOULD PAY THE DIFFERENCE! I'm not paying for a Porsche, convertible, Camero or anything else high end due to YOUR COMPANIES LACK OF INVENTORY! Terrible customer service. Of course when I tell people about this experience they said you must've had a woman. Yeah you're right. Sucks there's no girl power in this society. Smh. I more than likely won't be back at this location. Oh and then she mentioned they had a Chrysler 360 available when I came back the 2nd time and STILL tried to make me pay the difference. Just terrible. Thanks Shontori aka Shante. read more

This was my first return to the Avis at Nashville (I picked up the car elsewhere) and so I can only review that art of the process today. It was super easy. Good signage, someone was there to line up the cars and there was an attendant present and ready to inspect the car and print my receipt. He was polite and helpful, pointing the way to the terminal. We'll see how it goes when I return to pick up a car next time! read more

Avis is one of the few rental car companies that has Toyotas in Tennessee. They have a Corolla for me to roll in citylife of Nashville. It's just like home!! The Avis agent,who has a thick Southern Accent was nice,although just by her expression, she rarely deals with Asians. I managed to compose myself well enough to enjoy Nashville. I got my Corolla and we are ready to go. read more

Avis - Car Rental Near Me - Nashville, Tennessee

Rental car experiences can run the entire gamut. I know my own rental car experiences have been everything from the lowest of 1 star lows: http://www.yelp.com/biz/dollar-rent-a-car-las-vegas-4?hrid=UJ7v0sQQdIQT8YLAPHuPgw to the grandest heights of 5 star excellence: http://www.yelp.com/biz/enterprise-rent-a-car-dublin-7?hrid=MZfmbWyl8FMVtKVxEpdpBg This Avis Car Rental in Nashville International Airport (BNA) was 1 of the better rental car experiences I've had... with the caveat that I had my sh!t together. Everything was booked well in advance. I also used Priceline to name my own price & scored a screamin' deal. The service agent was helpful & conversational. Although he did run through the usual spiel of extra insurance coverage/ GPS/ full tank of gas upsell add-ons, he did so quickly & without really pushing it. I think it helped that I gave the impression that I had everything I wanted, didn't need to know anything, didn't want anything I didn't already have. Be prepared & act like it. Everything was a breeze after that. The car was nice, clean & ran great. Picking it up & dropping it off were both completely effortless. From beginning to end, my rental car experience with this Avis at BNA was largely hassle-free. & that, in of itself, made it 1 of the better rental car experiences I've had. read more

I am preferred member, given a Kia Rio with no upgrade without a charge. Guy at desk was an ass, loser. Car has lots of miles and has damage all over it. Waited 30 mins to get out of exit. Pretty crap place, no real customer service. read more

Poor customer service at the gate, non-existent customer service on the phone. I won't be using Avis ever again. If I could leave negative stars I would. read more

Worst customer service ever. Peter was very inconsiderate and offensive. We rented a car that was reserved. Took 30 minutes to find the reservation, after that the person who did the contract quick circled on the contract where to sign after my spouse told them that we have our own insurance and didn't need there's. Watch yourself you'll get charged for nothing as we found out when returning the car. My phone says scam likely. And you cannot quick circle a contract that voids the contract. read more

All the ordinary setup and guidelines. Nothing special to set it apart. The vehicle was reliable and fit the purpose of snow. All of the associates did their job accordingly. read more

Jason was the rudest person I've seriously ever dealt with. They had the absolute worst service I've ever seen in my life. Not helpful at all, charged me more than I agreed upon, definitely would never use them again. Jason was seriously the worst human being I've ever encountered!!! read more

Avis and Budget are combined at the Nashville Airport, we had a Budget car. Never again will I rent with Budget. I told the woman at the counter that I did NOT want the prepaid fuel service. She added it anyway, and said that they will remove the charge when I return the car with a full tank of gas. I should've thrown a fit about it there, but didn't. I let it go, thinking they'd keep their word. I returned the car with a full tank of gas, and they still charged me the $28 of the fuel service. I've been calling and emailing them trying to get reimbursed, but they're telling me I have to prove I filled it up by showing them my receipt. Obviously, I wasn't aware I had to keep my receipt. Doesn't the FULL tank of gas prove that I filled it up??! They are a nightmare to deal with. read more

I'm only giving them 3 stars because of the rates for vehicles. But honestly I would pay more to book with a rental company that is more punctual. Every time I use these people or I use budget I gave to wait an additional 30-40 min just to get a vehicle. This is crazy especially if I booked it and reserved it before hand. This company is never properly staffed for there load of customers. By the time they get to you your so irritated from the lack of service that you literally wanna book with a competitor next door read more

We came here to pick up from car from the Tennessee airport . Getting to the car rental place was self explanatory , just follow the signs . The check out process was simple . Out the door we went to pick up the rental. read more

While not a preferred customer anymore (retired so not renting cars for business that someone else pays for) we had an excellent experience at Nashville airport. I updated my AVIS profile (it goes inactive after 6 months with no activity) and made a reservation online. The car was available when I checked in at counter and it was ready to go. Return was very simple as the attendant scanned the ID and handed me the receipt. I didn't know that Avis has a mobile app and if I rented more I might take advantage of it. BTW: On return I filled up at gas station on Donaldson Ave. Take the Donaldson Ave NORTH exit, not the airport exit. Gas up and then go SOUTH on Donaldson Ave and you can enter the airport rental car return lane. read more

I am normally an Enterprise girl but their prices at BNA are always crazy high. So I use whoever has the best rate on Southwest. I ended up with a budget rental car reservation and an Avis representative assisted me at check in and when I returned the car which is why I'm leaving a review for Avis. I was running late for my 8:40 am flight. At 7:55 I was so concerned that returning my car to the sight just off the terminal and having to walk the 10-15 min would cause me to miss my flight. I called the number on my paperwork and a gentleman assisted me. Rather that just say "make it work" he was able to send an Avis agent, Angela I believe, to meet me at Southwest curbside checkin. She took the car so I could check my bag and race through security. With their excellent customer service and being willing to go above and beyond not only did I make my flight I even had 10 min to spare to grab breakfast. Thank you!!! read more

I picked up a car at the Nashville, TN airport on April 28th, 2021. As I drove out of the lot, I noticed that the oil light was on. It was an hour before they opened so I wasn't able to change the car. On the morning of April 30th, we were to drive to Memphis to visit Graceland and the Civil Rights Museum. Upon checkout at the hotel, the valet informed us that the tire was flat and that the spare donut tire was not in driving condition. I called Avis and waited on hold for over 35 mins until someone even answered!!! What if I had been stuck somewhere alone??? After someone finally answered, they told me that it would take an additional 30-60 mins for someone to arrive to repair the tire. After waiting for 30 mins, I called AAA who came within 15 mins. I then had to drive back to the airport to exchange the car. Because of this issue, it set us back 3 hours and my companions and I missed the opportunity to visit Graceland in Memphis. I would like to be reimbursed for the tickets. What happened to the days of bringing another vehicle out, exchanging it for the vehicle with issues, and having the Avis rep wait for roadside assistance??? In addition to issues with the tire and the oil light, the SiriusXM never kicked in - even after exchanging vehicles at the Nashville airport on April 30!!! The icing on the cake was when I received an invoice for $220 to pay for the tire repair!!!!!! We had the same issue with SiriusXM never kicking in when we rented a car from Avis on March 13 in Woodland Hills, CA   The car that was given to us had 28,000 miles on it , was dented and scratched all over as well as rattling like crazy. Again, we had to drive to LAX to make the exchange, taking us out of our way. Never again with Avis!!!! I will also post this on different review sites. read more

Reserved my vehicle at least a month in advance. Got to counter that had one person working it. After a insanely long wait in line I'm told they have to find my vehicle. It took 45 minutes for Avis to get my vehicle ready for me. Avis made me late to my appointment that day. While driving I go to use the windshield wiper fluid because the windshield was dirty. It's empty. I ended up having to our Gatorade on the window while driving to get it clean. I went with Avis to avoid paying a cheaper price elsewhere because I like good service. This was the worst rental experience I've ever had. Called customer service while waiting and I was told that Myers-paid "reservation" doesn't actually guarantee my vehicle or any vehicle at all, that's it's buying a a "probability" that my vehicle will be there. I'm likely never to trust Avis again. I couldn't believe the horrible level of service from check-in, to getting my vehicle, to getting a vehicle that wasn't safe. This Avis and Budget are the same counter. HIGHLY recommend going with Enterprise or Alamo at this rental site. Their counters were staffed and they were getting business done much much faster. read more

My daughter and I traveled from San Diego to Nashville. We picked up our mid size car - Kia Forte. We left the airport and got about 10 miles from the airport when the tire warning light came on. We immediately pulled over and looked to see which tire might be low. Turned out it was a very flat rear tire. We immediately called Avis Roadside service and informed them we were 2 women stuck in a dark and unfamiliar location, in pouring rain. They said someone would contact us in 5-10 minutes. Thirty minutes later and no calls we called roadside service again. Again, they said they were working on it and will call right back. No response, we called again after another thirty minutes and they told us all the towing companies closed at 5 pm and no one could help. I offered to use my AAA account and call for help but there was no spare to be found so that was not possible. Needless to say many frantic calls and 3 hours later (still raining) a tow truck finally came to pick up the car. We then had to wait in the rain for Avis to send an Uber to take us back to the airport to get another car. Also, trying to reach a live person on the phone at the Avis airport is impossible even thought roadside service told us to talk to them. I thought I would book with a big name company to avoid hassles but I won't be using Avis again. read more

Worst customer service that I ever had. Nashville airport. I rented a car thru Budget, not Avis. Was told to proceed to the rental area by the very nice Budget person in terminal because I was a Fastbreak member. I get up there and my packet is not there so I get to wait in another line at Avis (Budget booth is no longer open I guess?) I was not even greeted by the frowning associate when I stepped up and he was rude from the get go. Britsh fair haired guy. Stay away, I warn you. I was given my paperwork without a smile and when I approached it was a HUGE SUV. I ordered a compact car. I have a medical issue and can't even get in to that vehicle. When I went back to ask where MY car was I was told there are not any and was given the option to cancel my reservation or have a mini van. SERIOUSLY?? That's all! I saw at least 20 small cars ready but, and I quote, was told "do you expect me to cancel one of my special customers reservations to accommodate you? Serious angry British dude. He flailed like an idiot tripping over my suitcase and pointed at me yelling at me to "stay here" when I then enquired about the shiny clean new Hyundai that pulled up as he was being rude to me. Without a word he then switched me to that car. What a joke. I will never rent thru Budget again..or Avis. I don't appreciate being given an answer of "oh well". Took me over an hour to get a car in the end. read more

Great customer service. My husband redeemed his free rental vouchers, and the lady who was getting off made sure he didn't have to drop the car off the next day and re-check it. Instead, she prepared the proper paperwork to ensure he could retain the car for the entire weekend, which was a total convenience for us as a family. The minus one star is due to a compact car instead of a full size vehicle for us and all of our luggage(s). An upgrade would have been nice, especially when he's a preferred Avis member who travels constantly. read more

Waited 11/2 hours in line for a reserved car. Only 2 agents servicing over 50 people in line. Never again

They're friendly, but sooooo sloooow... Average time to pick up my rental is 20-30 minutes. Always 1 person working the desk no matter the number of people in line... read more

Avis - Always just one person working the desk, every time I'm here no matter the line... - Car Rental Near Me - Nashville, Tennessee

It took me 3 months to get my money back from a rental that was returned. Literally trying to call the BNA Avis just get get the number everyone else gets then remained to go in circles with the person in the phone. Will not be a first choice for car rentals read more

When you rent from this location an employee does not go with you to pick up/ inspect at time of pick up. They give you a parking spot number and you just get in and go. Never again. The car they gave us was FILTHY (which we didn't realize until the next day in the light). It was rented on a one way to elk Grove, ca location (I'll be leaving a review there, as well). Tried to return it in elk Grove and my husband explained what was going on was told that "they wouldn't rent it like that"and we had to go and wash and vacuum it or get charged $70. Explained that we ALWAYS use Avis and they can clean their own car and we just won't ever use them again. So this is a review on BOTH locations, really. Oh, just for a kicker. We found a tag in the console when we dropped it off stating it was cleaned and sanitized by KB21. A note from the previous renter as it would have been on the steering wheel if done before WE rented. So, yeah, let's lie about cleaning during a pandemic. Note: the guy at the Nashville location was great and is the only one that deserves a star. I should've taken pictures. Live and learn. read more

Since when can you not drop a car and get a receipt at the airport?? Dropped the car and told to go to the booth to get a receipt. The booth is backed up 8 people deep with 1 employee and it's not moving. 20 minutes later, I may get a receipt. I'm done with Avis. Please note: I travel for business and rent cars roughly 40 times a year. read more