This place is run by a great group of folks that work hard to make sure everyone has a great…read moreexperience. They are insanely understaffed and they all run around like crazy to make sure people are happy and cars are getting cleaned and sent out. I can tell you this much, they made my experience magical and I will 100% use this location if the opportunity presents itself again. Try to give this location your business they are a great group!

Reserved a Car for 5 days through my corporate website. Travel was delayed and I arrived at 11 for…read morethe car I reserved starting at 8. When I arrived I was notified that they had given the car away. This car was already paid for. What's the purpose of a reservation if it is not honored. Also their call center for a refund is AI.

I rented for a week and returned after two days because my car was repaired sooner than expected…read more They charged for a full week. Would not rent from them again

I rented through my GEICO insurance claim after an accident, and my experience with this Enterprise…read morebranch was disappointing. When I called for pickup, I asked for a mini-SUV but was brought a huge Chevrolet Traverse (much larger than I needed). I was told I could switch to something smaller later, so I went back and was given a Jeep Compass that smelled strongly of cigarette smoke. The smell was unbearable, and the car didn't seem properly maintained, the engine have a hard time to speed up, and clearly needed attention. I called to ask for help and was told to "try again tomorrow." I called several other branches too, but no cars were available. It's frustrating to deal with this after a stressful accident, especially when Enterprise advertises "clean, well-maintained vehicles". I expected better quality and communication.

Do you want to make a rental reservation a month in advance only for them to cancel 10 hours before…read moreyou need the car? Do you crave a company that will offer no accommodations for the chaos they have just thrown all of your travel plans? A company that will refer you to Enterprise instead? If so, then boy do I have a company for you..... Seriously, skip this joke location and go to Enterprise. They were exceptionally helpful and accommodating. Their prices were better too.

This place has serious honesty problems. I reserved a full size car and they gave me a large…read moreChrysler minivan. I told him I didn't want it and he said it was my only option. I told them I would take a smaller car for the same money. They said there were none. Later Kevin said they were all smoker cars because the lot had quite a few cars sitting there. I told Kevin I wanted to cancel, I wasn't comfortable driving that big of a car (and it was dirty.) I never got in the car. He said his boss was the only one that put the cancelation through. I asked for a written note saying I never took the car... he was on the phone with his boss who told Kevin not to give me the note. I called Thyrl Reed (Kevin's boss) and asked for a record of the cancelation. Thyrl said he would cancel when he got to his computer. This still has not happened 2 days later. The charge they put on my chargecard was $200 over the rental fee. Serious honesty problems, wouldn't you say!

Beyond disappointing experience with this Enterprise. When you have a confirmed reservation to pick…read moreup a vehicle at 7:45am and you don't have any cars, it would be good customer service practice to call and give someone a heads up before they drive all the way to your facility. Once there (after my ride had left) this information was disclosed. I was told that they had 2 people in front of me and wouldn't have a car for me. Get all the way home and get a call that they will have a truck ready for me in 30 minutes. What happened to the 2 people in front of me? Just magically have a truck now that I am all the way back home. Go anywhere else, this wild goose chase and incompetent customer service will have you pulling out your hair.

I rented a Waggoner Jeep extended (so really long) for the purpose of moving furniture and other…read morethings for my daughter going to college. The car is packed. And we went to leave. I was last in the caravan. As soon as I started moving the back trunk opened. I read everything google had to say and tried everything. I called the emergency number at Enterprise but it was zero help because they could tow this car but not give me a new one and this car is FILLED with college moving stuff. I have spent hours on hold. No one is able to offer any help. At this point, I am not going to drive to my duaghter's college tonight but she is and she'll have no bed, no where to sleep etc. To have zero ability to help in a situation like this is incredibly disappointing. Please call my cell phone at 219 798 2353 to perform service recovery. Megan

Recently had a need for a rental car and this Enterprise location was what our insurance directed…read moreus to. This location sits on Columbia Avenue deep into Franklin and is your standard Enterprise location. The process was fairly easy. They had our rental vehicle ready, inspected and clean. From entry to exit took us about 20 - 25 minutes. Service was friendly and helpful. They had everything together, so there were no delays, which was a nice surprise, especially on a busy work day morning. The location is clean and there were no major issues had.

Super pleased with my rental and the staff at this location! My vehicle was clean and I was…read moretreated extremely well. I will definitely rent for this place again next time I'm in town. :)