If I could give negative stars I would. My experience with Avis has been incredibly disappointing and unprofessional, especially considering this is a corporate fleet rental through Holman, our fleet administrator. There appears to be a major disconnect between Avis' corporate systems and the location branch resulting in them not recognizing that my rental is an ongoing rental even though there was an open PO and confirmed payments being made. I was unexpectantly contacted by an Avis recovery service agent who informed me that the vehicle was scheduled for repossession due to the rental showing as unextended. I explained that this had to be a misunderstanding and asked if the issue could be verified Monday morning, but because it was Sunday and the branch was closed, myself, and the Holman rep, that I connected to the recovery agent was told that he had to follow orders and repossess the vehicle immediately. While I understand protocol, this should have NEVER occurred on an active, direct-bill corporate account with ongoing payments. Holman created a new reservation for me at Enterprise for Monday but unfortunately they didn't have any cars available due to the weather and limited inventory so I had to return back to Avis, Tuesday morning. A new reservation was created through Avis, but when I went to pick up the new vehicle, I was told by the branch manager that I had been placed on the DO NOT RENT list due to the repossession which appears to be caused by Avis' internal errors. Holman confirmed this should not have happened due to an open PO. To make matters worse, the branch manager in Orland has been completely unhelpful throughout this entire situation. She is very by the book and offers no real assistance or customer service. She simply provided me with a number to call in which I called and learned that I wasn't even supposed to call; I was supposed to email a completely different department. This misinformation only added to my frustration. Additionally, I have a vehicle accommodation through my company, which is why I was given a Volkswagon Atlas. Instead of helping, the branch manager told me that once the DO NOT RENT issues was resolved, I would need to contact Holman because the vehicle type she sees in the system differs from what I previously had. I've been in the rental for months, so if the previous vehicle was an upgrade, it was provided to me by the Avis representative, not me. Regardless after everything I've experienced, you would think someone would try to offer even the smallest level of accommodation or flexibility, but that has not been the case. Honestly, every time I've ever picked up from this location, she always has an "As a matter of fact" attitude. I've also repeatedly shared how inconvenient it is for me to physically come into the location every month to renew the contract, especially since this was intended to be a long term rental until my permanent corporate vehicle is assigned. The branch manager suggested a short-term rental option which I informed Holman of and Holman attempted to support this request by keeping the PO open. Yet, despite that, I still ended up in this completely unnecessary situation that has caused high levels of stress, back and forth calls, emails, and a major disruption to work. At no point has anyone at this Avis location offered any real customer service, or empathy. For a corporate account, one that gives Avis significant business, I expect a higher level of professionalism, problem solving and appreciation. Instead what I've experienced is miscommunication, lack of support and a complete failure to help rectify this issue. This situation has been very time consuming, embarrassing, and quite stressful. I sent a lengthy email to the email address provided to get my name removed from the DO NOT RENT list (I'd also like to call out that the branch manager, told me you just talk to them and they'll remove it right away), and to add fuel to the fire, the emailed response that I received from the recovery department was very vague, stating that I had been placed on the DO NOT RENT list for 2 years due to an overdue agreement, as if I hadn't spelled out the details, including that one in my email to them. No mention of looking into it further or anything, just that I was placed on that list and couldn't rent again for 2 years. WOW!!! This is absolutely absurd and adds insult to injury. For a corporate account that gives Avis significant business this is shocking. I have never experienced anything like this with Enterprise, and if I had any other choice right now, I would not be pursuing get this issue resolved and would not continue doing business with Avis at all. I strongly hope Avis takes this situation seriously and address the issues related to them not having visibility to the information that is in the system at the corporate level because, no customer, especially a corporate client should ever have to deal with anything like this. read more

They make an effort for Customer Satisfaction I saw the 2* rating and had to give them a review to encourage them. My first experience renting was not pleasant as they made me go back home to get my corporate badge. No one has ever done that when I travel for business and I saw the bias in that. The car they gave had suspension issues and they could not change and I had to change my car in a different Avis. However, from the second rental the process have been quicker and the vehicles were lot cleaner and better. I would say that they are making a good effort to test their customers right and give vehicles that are of good quality. read more

Avis - Chevy Malibu- for the full size car I booked - Car Rental Near Me - Orland Park, Illinois

Convenient location in the SW suburbs. Manager is customer focused, if there is an issue he addresses it. Have rented from here multiple times in the past two years and have been generally satisfied. While they could use a better cleaning crew, the staff are friendly and the cars have low mileage which keeps me coming back! read more

I cleaned the car including vacuuming it out before I brought it back. And filled the gas. Dropped it off with no problems and then 2 weeks later I get a notice that they charged me 125.00 for smoke smell in the car. I don't even smoke so they were just trying to get more money out of me read more

Awesome experience at this Avis. Rental car ran like a charm, was immaculate both outside and inside with very low mileage, and staff was very professional, competent, and helpful. Definitely an A++++!!! read more

My husband was told to pick up his car, for a business trip, at noon on a Sunday. We get there at noon and it's closed. The 20 something year old female working refused to give him his car, and had a tremendous attitude. This place is a joke. He's on the phone now trying to get a car at a different location, but it's a $600.00 price increase, even though the car is like for like. Shit, at this point, he should just take an Uber to Cleveland Save yourself stress and never rent from Avis. read more

Came into rent a car for a vacation weekend with family. Had trouble at another location, so I came here instead. The staff was friendly and quick to help me and answered every question I had. It didn't take long to get my rental and the boss was extremely nice and helpful. If I recall correctly his name was douglas and was very professional and he made sure the whole process went smoothly. Because I was older than 24 I was able to rent a luxury car which came in very good condition no problems with the vehicle at all. Was able to enjoy my vacation with the family without having to worry about any vehicle problems. Had no problems when returning the vehicle. read more

Caution do not rent from the Avis in Orland Park, IL. 6/03/2022... Awful experience. They tried to charge me extra to upgrade because the claimed not to have the vehicle size that I reserved. I told them that was not fair and asked to speak to the manager. After initially refusing to do the right thing, the Latino male manager told the other employee to give me a specific vehicle. It turns out that the vehicle he specifically selected was in bad condition and the interior smelled very bad. Seriously smelled like a zoo. I am sure that he selected that car on purpose. Unfortunately , i needed to get to work. So I took the stinky car because I had no choice. However, the smell was so bad that I had to drive it with all windows rolled down. I could not continue to drive the stinky car for an additional 6 days. So, I spent an hour and 45 minutes trying to get the call center on the phone to get a replacement car. I then had to drive to the Midway Airport location to get the car replaced. The staff at Midway are so much nicer and much more professional. The Orland Park staff needs to be fired. read more

Thank you Josh and Steven for always giving me great customer service with a smile. The vehicles are always clean and in great shape. Thank you again for always doing a great job. read more

I reserved a vehicle from them. When I arrived, they didn't have it. Then I was charged $75 on my credit card. Was this for the pleasure of not doing business with them? read more