I was very impressed with the politeness and professionalism of the staff. It was very helpful that…read morethey were able to pick me up and drop me off at the local mechanic's shop as well all while needing to bring my 4yo along with me. The car was clean and the inspection was fluid.

So far not so good. How can you not have any cars available for reservations? Yes, I do understand…read morethat reservations are "open ended" but the dismissive attitude towards accommodating the customer (by possibly offering an upgrade instead of giving a ride home) who is being inconvenienced is crazy work especially when you are being "transparent" saying you don't know when you would even have a car! So I'll call my boss and let him know that I may get to work they just don't know when ...... oh and no upgrade I'd be charged an additional $19 a day! Thanks a lot enterprise!

I have rented wheelchair accessible vans from Chicagoland Mobility a couple of times and I have…read morenever been disappointed. The vans are always clean and ready to go. The rental process is quick and easy. Bob the owner is always friendly, professional and responsive. I would highly recommend them.

If you need an accessible vehicle, I HIGHLY recommend Chicagoland Mobility services. I had a…read morelast-minute situation with picking up my husband and Bob and Diane came to the rescue! Bob was so awesome with showing me how to use the van i rented (which was super simple). Every part of the process was great and smooth no issues. Diane very helpful during the pickup and drop off process. And a shout out to Bobs mom for helping out during the drop off, very sweet and compassionate person! While I hope I'm not in the situation I was in before, but if somehow I am, I know exactly who to call. Very trustworthy and explains everything they need with ease. Thank you again for your help! :)

Terry has been amazing and her crew she has the best customer service I know! Definitely use her…read morefor all my rental needs!

I, Anthony Sims rented a van in June 2023. I found the van to be very reliable and clean. The…read morecustomer service staff was professional and courteous. I look forward to renting from them again. Anthony Sims # 418011

With airports so congested and air travel not easy anymore, the joy of picking up my car quickly…read moreand with no lines at Emerald Club/National in Atlanta made my day! This is the only way to rent a car at any airport.

The manager jerk and should be fired. They refused to give me the car I had reserved because I was…read moreon a temp driver's license. I also provided a passport and older expired license. He said it was policy but that is BS since I rented at two other locations this week with the same id. I begged him for help and he laughed. I don't know what the issue really was (race?) but I will never rent at any National or Enterprise again. Your response is as pathetic as the service was. Like I said I just rented from national two days ago in St. Louis and from enterprise (same company) earlier this week. The manager could've done it if he wanted to, but he seemed to have some type of issue with me and thoroughly enjoyed screwing me over.

We may have lucked out when using the Alamo at Midway. We looked for the rental shuttle outside…read morebaggage claim and it takes all rental customers to a central garage off site 5 mins away. The Alamo line was short and fast. Some others (Budget for example) were extremely long- could be luck of the draw. Friendly service and then we got our rental on the 2nd floor. Easy and the car was fine. Return was quick and painless. An older gentleman welcomed me back and was very nice. My wife left her phone in the car and a younger associate ran after us and returned the phone - so thankful as that would have been a big mess. I would definitely use them again.

Was first waiting in the actual Alamo line. No one was there. Then was told I had to go into the…read moreenterprise line. Then the Alamo employee shows up and takes all the people in front of me despite me being first in the actual Alamo line horrible customer service.