My husband went to pick up a car from the Philadelphia airport. He was trying to explain that we…read morehave 3rd party insurance from Expedia as well as liability insurance which lets you rent their car if it is local. However the white lady was rushing because her shift was over and said "I'm not listening to anything else you say. I already heard you. You can't rent it." But he didn't even finish what he had to say. Her shift ended around 3:00pm. She is racist and rude to non native people and so is anyone else who works there. She especially needs to get fired.

Me and my wife had a reservation with Avis that was canceled morning of our trip. We were told to…read morecome and check out Payless Car Rental. THANK GOD! Cornell was absolutely the best! It was a very cold morning and when we walked in the first thing he did was set up a space heater for me. He took care of everything we needed while servicing another customer. This is the only place I will rent a car from going forward.

Company takes advantage of elderly retired woman. We already paid $900 deductible for our personal…read morecar to be repaired, my mother was under the assumption all charges for the rental would be covered. Whoever rented her the car talked her into a coverage she didn't agree to and assumed insurance would covered! We will be disputing this additional $400 charge because the manager was no help at all. Terrible customer service. Go to another location and make sure things are thoroughly explained otherwise you may be scammed like us.

Let customers know if they return the car after hours but on time on a Saturday that they will also…read morebe charged for Sunday. This is unscrupulous not to let customers know about this. They may as well keep the car and return it Sunday. Come on Enterprise. Take care of your customers. Remember happy customers keep your doors open . Filed complaint and the branch manager did not have the good service to call me back after he closed my complaint . Again come on ENTERPRISE. Where is the customer appreciation.

Hassle free ,dealt directly with my insurance company,staff helpful . I recommend Hertz in Bensalem…read moreon Street road if you need a rental

Terrible service! Spoke with the mgr twice that week to confirm my reservation. Got there and was…read moregreeted by a nice young man, who I assume was just the CSR at the rental counter. My veh I reserved was not there. The mgr tried to give me a smaller vehicle, and when I refused, laughed at me like I was a joke. It was so unprofessional. He went back and forth with me about my choice of vehicle and what I considered to be comfortable for me. And stated he couldn't give me a bigger car for free.. I never stated anything about a free upgrade, I just wanted what I reserved. he stated the person before me kept it longer. He did nothing to try to find me a replacement. Until I asked him to call another location. I'd never choose this location as long as hes the mgr. he's unprofessional and rude. He didn't know what I had to do. And to be rude! I could've been taking a long drive to my mothers funeral, and he's laughing... He should not be in a leadership role for any comp until hes more professional. Enterprise car rental Trevose PA

I would like to note the excellent work of the office staff 2500 Old Lincoln Hwy,…read moreFeasterville-Trevose. The service was provided on time and excellent! I received a rental car on September 20 with the highest comfort, quality and attention. It was a wonderful experience, I felt the sincerity, warmth and care that people show from the heart, receiving pleasure and joy from their work. For me it was not just a good car to rent, it added happiness to my life Thank you.

I never expect much in terms of customer service when picking up a car rental but this place has…read moreimpressively poor service. The rate was cheaper than other locations but the benefits end there. I called a few hours prior to schedule pickup and Keith was very short on the phone when I simply asked to confirm they had my car type on hand. Once I arrived, Keith was still there and was just as rude. He "upgraded" me to a truck that was dirty with a dented bumper. In the future, I wouldn't rent from this location and my experience here has me rethinking if I'd use Budget again.

The owner of this rental agency overcharged rental fees by more than a week simply because he did…read morenot go look in the lot for the car, despite that the national office had been contacted and informed that the car had been returned. The national office has records that I called to report the car returned, and made notes in the file on the company's accessible computer system. I called the national office because this location does not have a key drop off box and I returned the car after hours with the keys in the car and wanted them to know it was there. The owner of this location chose to pretend he did not see the report nor the car until a week later and charged my card for more than a week's worth of extra days despite the fact that the car had been sitting in his own lot the whole time. I was never informed, not one day, two days or three days after the car rental was due, that he thought I still had it. I had no contact until more than a week later. It's not my fault he didn't bother to look in his lot, or look at the file to see that the car was returned. It was just an excuse he used to get more money from my card. Laziness on his part to not see his car in the lot or call the customer to ask about why it was not returned, to which I would have informed him that it is right there in his lot and the national office had already been informed.

DO NOT...I REPEAT DO NOT...GIVE THEM ANY OF YOUR MONEY!!…read more RENTER BEWARE RENTER BEWARE I came to Bargain xpress to rent a car. I wandered the lot while my boyfriend handled the rental. A guy, Craig, came out and began talking to me about the Nissan that I was peaking in the windows of. I walked around to the other side of the vehicle and asked Craig about the missing antenna. He advised that someone had stolen the antennas of that and some other vehicles some time ago. He "assured me" that this hadn't been commonplace in his years in business. When they pulled the rental up it was a bucket (meaning the car looked bad). It had considerable damage to the body and the bumber was cracked completely in half. Tanya (the rental agent) spoke with my boyfriend and when I asked about the damage she said 'dont worry about it, the car is for sale as is.' We drove the car for the designated week and returned it. I was charged an extra $85 - when I inquired about why, he said that the mileage was 'slightly over." To the tune of $85, I think not. I drove from work to home, and ONCE to the grocery store ON THE WAY back from work ...how was it possibly "over." I asked that someone have Tanya call me back when she got in the office. I heard nothing from her. The charge did not appear on my card after 3 days. I ignorantly assumed the error had been corrected. Several days later, I check my bank balance to find that $250 have been taken from my account from Bargain Xpress. I called immediately. Tanya says "There was damage to the door, like someone tried to break into the car." I said okay, when did this damage occur because at the time of drop off noone made any mention of break in damage to the car. She said she couldnt tell me. I advised that I wanted to see a receipt for the cost of repair to the tune of $250. She stated that the damage wasnt going to be repaired as the car was going to be sold as-is. I then asked what the $250 is for if the damage wasnt going to be corrected. She said its the holding fee....WTF!?! I asked if the damage had been on their lot. Tanya stated that regardless, the car (including damage to it) was our responsibility until the "final audit" had been completed...even though it had been a FULL WEEK since I had dropped the car off! I advised that I was going to bring someone to her location to give me an estimate of the cost of repair and that I'd like to see any paperwork she has regarding the condition of the car and cost of repairs. She then said "I cant tell you that the car will still be here when you get here." Really! That sounds to me like you're going to hide the car as to not have to provide me the information I'm looking for.... These people are scam artists! There cars are junk - (let me say that my use of the word just is not opinion, as I went to the auto repair shop and detailer that this company uses to ask about their business practices and was advised by several members of the repairs shop staff to be wary of that organization because they had been asked to many "patch jobs" on vehicles for sale on their lot") DO NOT GIVE THEM ANY OF YOUR MONEY! RENTER BEWARE RENTER BEWARE

Matt and his team provided exceptional customer service! They were able to coordinate everything…read morethru my auto insurance and made it a seamless experience. I even called to swap out vehicles and Jason, was extremely helpful. I would highly recommend this location, as I've had issues in the past with OTHER Enterprise locations.

This review is delayed, but important to recommend services with Deval who assisted with a same day…read morerental and who was very professional and helpful! He was a pleasure to work with! Thanks Deval!

This was one of the worst customer service experiences I've ever had. My drop‑off time was 5 PM,…read moreand I arrived early, only to find the location locked with a handwritten "back in 30 minutes" sign. I ended up standing outside for nearly half an hour waiting for someone to bother showing up. When the associate finally returned, she was unbelievably rude. Instead of acknowledging the delay or offering even the slightest apology, she snapped at me, saying I "should have seen the sign" and that she wasn't going to apologize, so I shouldn't expect it. That alone tells you everything about how little they care about customers. When I explained that I had to cancel my Uber and pay the cancellation fee because of their unprofessional behavior, she literally said, "That's your problem." She refused to give me her name, which says a lot about how she knows exactly how unacceptable her behavior was. This location clearly has zero respect for customers' time, money, or basic dignity. Completely unacceptable and absolutely not worth dealing with.

There should be a negative star. This is the absolute worst rental place; I ever had to deal with…read more After reserving a car for 2 months, the day of pick up, Vlad decided, he was going to charge me an extra $200.00 and when I simply asked him what the charge was for, he could not explain, stating it was for "insurance" which I had a receipt for already paying, he was just repeating the same thing, then was for gas if the tank wasn't full, then was advised HE just cancelled our reservation just because he could not EXPLAIN why the extra $200.00 was being charged. THAT CAUSE VLAD IS A SCAMMER!!! DO NOT RENT FROM HERE!