Company takes advantage of elderly retired woman. We already paid $900 deductible for our personal car to be repaired, my mother was under the assumption all charges for the rental would be covered. Whoever rented her the car talked her into a coverage she didn't agree to and assumed insurance would covered! We will be disputing this additional $400 charge because the manager was no help at all. Terrible customer service. Go to another location and make sure things are thoroughly explained otherwise you may be scammed like us. read more

Let customers know if they return the car after hours but on time on a Saturday that they will also be charged for Sunday. This is unscrupulous not to let customers know about this. They may as well keep the car and return it Sunday. Come on Enterprise. Take care of your customers. Remember happy customers keep your doors open . Filed complaint and the branch manager did not have the good service to call me back after he closed my complaint . Again come on ENTERPRISE. Where is the customer appreciation. read more

how this scandalous company tried to charge my family members insurance then went and charged a old credit card that they used and saved it on file from a long time ago for damage that was not caused by me or anyone they are trying to charge read more

my five star review is based on team member Nicks first class customer service. Could not have made things more easy for our company. These are the type of employees that we need more of. read more

Yesterday, I made a reservation again at this Enterprise due to an emergency need and was glad to see that the previous staff was replaced with two new people, Ann Marie Cook and Brian Lanzi. On our first visit, Brian Lanzi was efficient, professional, and courteous. He asked if I want to use our corporate rate and let me know what charges would apply compared to if I had use my normal rate. We were informed that they only had SUV's and when he took us out to inspect the vehicle and I realized I did not want this SUV, he did not appear upset and asked us to call him tomorrow if we want a smaller car. On our second visit that week, Ann Marie Cook handled our transaction. She appeared to be new and made some mistakes along the way with printing our contract, but Brian was there to correct the situation and she apologized for the delay. Ann was patient when we began to discuss the insurance options and she was helpful in describing what the insurance covers. We ended up finishing the transaction ten minutes after the store had closed, but Ann never complained the entire time. Brian and Ann are a pleasure to work with and I will visit this Enterprise again. I do hope that they will be able to find more people to handle the volume that they receive since this is the cause for me not giving 5 stars. read more

Was charged $540 for damages that were on second vehicle that was picked up. First vehicle had vomit all over back seat and floor. Charged $ 540 without authorization. Manager Dominick has still yet to return calls. Unreputable ! read more

Excellent service. I usually use Hertz, but my experience at the Bensalem location has renewed my faith in using Enterprise in the future.

Great company, great location and the customer service has always been excellent. I can leave my car on their lot free of charge and pick up the rental... read more

Staff were super nice, and even went out of their way to find me a car that better suited my needs. The car was showroom new. Easy drop off as well! read more

Horrible experience. Reserved a car and get there and they say I owe a balance from 10yrs ago. Really!!! Said the insurance co .only paid a portion. The only problem is I never had that insurance co. If I did would they not put it on the credit card I left? Called the number they gave me and they said they had no information on me. Bad at record keeping. This place sucks. He I was with no car now. Why wasnt this checked and resolved when I made the reservation. My suggestion go to Hertz. read more

Booked a car a week in advance. Scheduled a pickup 2 days in advance. Pickup never showed up, and the office closed in my pickup window, and is closed on Sunday. So no car and a cancelled reservation. Completely ruined my vacation now that I have no way to get there until Monday. Thanks a lot. read more

By far the WORST customer service! I dealt with Dominic at this location. I recently rented a car and picked it up at 5 pm on a Monday, drove to work on Tuesday and Wednesday. Wednesday afternoon I come out to head home and the car wouldn't start. I called roadside assistance. When roadside assistance came out they told me it was the started in the car. I called Enterprise back again and they told me to wait for the tow truck that would take 2 hours! They never offer me another car or anything in fact they had me walk a couple miles to the nearest Enterprise. They told me they'd pay for my Uber or take a day off my rental and NEITHER occurred! Very disappointed for the inconvenience this has caused me and the lack of customer service by Dominic and the rest of this Enterprise location employees! Not once did I hear from a manager or anything. I got the bill back today and they didn't even refund me the whole bill! I will definitely be contacting corporate. read more

In terms of customer service, they were phenomenal here. Flew in from San Diego, and we needed a vehicle. Granted they were busy and took a little long, the service each person gave is the reason they got 5 stars. Very friendly, called other places for cars, and still gave us the Military Discount. Service here compared to other Philly places, sets the bar. No rudeness at all. Hard to find here. read more

Wife made reservations early in the morning. She gets to this location at 5:30pm. Car not ready! Almost an hour to get car ready for her. Missed my sons talent show because of this. They don't offer nothing but sorry. read more

I had rented a 2018 mits Mira just last week on the 10th while my car was in the shop for a few days and had some unexpected changes to my rental schedule due to extensions at the shop repairs that needed to be done . The process from the beginning to end was so efficient . I got a pickup the day off from a gentleman in a Nissan ( 2018 or 2019 not sure ) and he brought me to enterprise , the car was clean , the gentleman was reviewing things with me to make sure what my needs we would be met with my rental . When I got into the building I was taken care of right away and we inspected the car before I drove it off the lot , even with the schedule changes I had to ask for due to my car repair shop repairs taking longer , Ryan the manager and assistant manahethere helped out and made the process so easy and relaxing for me to handle and organize . The whole staff there was extremely helpful if Ryan was not available all the other staff members offered to help , if they were too busy they asked if they could call me back and ALWAYS followed up . Couldn't be happier with my experience . Thank you read more

People there were helpful and went out of their way to get me special vehicle I needed. Let me know could drop off anytime, did not know that and other informational things, Good experience. read more

Worst car rental experience! I rent cars frequently and have never experienced a branch this bad. Waited an hour and a half for a car. The staff was incompetent and rude. They provided me with a car that that they supposedly cleaned but it smelled horribly from stale smoke. read more

I was in a accident on my way to work on Wednesday and let's just say the day sucked! Sean picked me up from work and was kind and funny. It was nice to make light of a bad situation. We got to the Bensalem location where him and Grant went above and beyond to make this a good experience. They both showed amazing customer service. Enterprise should be honored to have such hard working employees! read more

if I could give this no stars, I would. Never choosing to do anything with Enterprise Car Rental ever again!!!! First there was problem with my parents trying to get a rental car from Kentucky after my sisters moved down there. Then Dec.26 2018 with the Bensalem branch. My wife and I booked a truck online and gave our age and what not. Then three days later, the day we were supposed to pick up the truck we got a call to verify everything. So the basics who's driving, do they have valid license, the age and DoB. They said okay all good and we asked to make sure that being 20 I can rent the truck. " ohh yeah that's not an issue". So 4 hours later went to pick up the truck and got denied. So now just hearing I can't rent a truck under 25, can't even rent a small suv under 21. So, I was fucked because I had to get to Georgia from PA in LESS THEN 24 hours. I am in the military and had to report. So now I got a last minute plane that I couldn't take anything back home with me and leave it all in PA. So in other words don't use enterprise. They fuck you over. Oh and as a M1A1/A2 Abrams tank mechanic, H8 track recovery I operate 68,780 ton ,multi million dollar vehicles. read more

Absolutely the worst car rental experience I have ever had. I travel a lot for business and have used many different car rental vendors. This is, by far, the worst I have ever been too and will never, never use Enterprise again. So I was using Enterprise for a personal rental for one day while my own car was in the garage for maintenance. I picked up a car at this location early in the morning around 7 a.m.. The pickup seemed normal and I was on my way. I only work 5 miles from this location and parked the car at work for the rest of the day. I drove back to this location to drop off the rental and be on my way to pick up my car at the garage around 4:30 P.M.. When I returned the car I had the agent and her manager check the car. They seemed to be lingering for a long time around the car, almost looking for problems... I went out and asked what they were doing. They stated that the car had dents on the hood. I was not able to see what they were talking about. I will say the car was in a different light than when I picked it up, but did not see any damage. The manager insisted that I damaged this vehicle and filled out a claim for damages. This story sounds like sour grapes, but if I actually would have damaged the would be wiling pay. This seemed to me like some kind of scam to find someone with insurance to pay for some slit issue with the car in question. I refused to admit guilt or sign anything this unprofessional manager put in front of me. PLEASE RENTER BE AWARE!!! THIS RENTAL CAR AGENCY IS LOOKING TO TAKE ADVANTAGE OF HONEST CUSTOMERS. I WILL BE REPORTING THEM TO THE BETTER BUSINESS BUREAU. PLEASE IF YOU ARE WILLING TO TAKE THE RISK AND RENT FROM THIS AGENCY TAKE PHOTOS OF THE CAR WITH YOUR SMARTPHONE BEFORE YOU TAKE THE CAR.... read more