Company takes advantage of elderly retired woman. We already paid $900 deductible for our personal…read morecar to be repaired, my mother was under the assumption all charges for the rental would be covered. Whoever rented her the car talked her into a coverage she didn't agree to and assumed insurance would covered! We will be disputing this additional $400 charge because the manager was no help at all. Terrible customer service. Go to another location and make sure things are thoroughly explained otherwise you may be scammed like us.

Let customers know if they return the car after hours but on time on a Saturday that they will also…read morebe charged for Sunday. This is unscrupulous not to let customers know about this. They may as well keep the car and return it Sunday. Come on Enterprise. Take care of your customers. Remember happy customers keep your doors open . Filed complaint and the branch manager did not have the good service to call me back after he closed my complaint . Again come on ENTERPRISE. Where is the customer appreciation.

Vlad it's such a disrespectful worker ! The car was dirty like after pigs Second thing on the…read moretrunk lock from this car get broken (cuz that's electrical tho (electrical lock issue )) and I called him . I'm never get helped on the middle of the trip(he don't know what to do) and after I'm coming back they tell me I will pay for that how I can broke that I have no idea ! guys stay far away from This place and such and disrespectful worker !

I went to pick a car up at 11. I stood in the front area where there was no employee there at all…read morefor 25 minutes. When he did come in he was one of the rudest people I ever dealt with. He told me "I'm just one guy" And that i didn't have to wait there even tho I did cause i already paid for my car. There was another woman in the lobby who tried to call corporate because of this kids attitude. I will NEVER use Avis again just because of this experience alone... and I plan on going on anywhere I can leave a review to let everyone know to stay away from here...

My husband went to pick up a car from the Philadelphia airport. He was trying to explain that we…read morehave 3rd party insurance from Expedia as well as liability insurance which lets you rent their car if it is local. However the white lady was rushing because her shift was over and said "I'm not listening to anything else you say. I already heard you. You can't rent it." But he didn't even finish what he had to say. Her shift ended around 3:00pm. She is racist and rude to non native people and so is anyone else who works there. She especially needs to get fired.

Me and my wife had a reservation with Avis that was canceled morning of our trip. We were told to…read morecome and check out Payless Car Rental. THANK GOD! Cornell was absolutely the best! It was a very cold morning and when we walked in the first thing he did was set up a space heater for me. He took care of everything we needed while servicing another customer. This is the only place I will rent a car from going forward.

I never expect much in terms of customer service when picking up a car rental but this place has…read moreimpressively poor service. The rate was cheaper than other locations but the benefits end there. I called a few hours prior to schedule pickup and Keith was very short on the phone when I simply asked to confirm they had my car type on hand. Once I arrived, Keith was still there and was just as rude. He "upgraded" me to a truck that was dirty with a dented bumper. In the future, I wouldn't rent from this location and my experience here has me rethinking if I'd use Budget again.

The owner of this rental agency overcharged rental fees by more than a week simply because he did…read morenot go look in the lot for the car, despite that the national office had been contacted and informed that the car had been returned. The national office has records that I called to report the car returned, and made notes in the file on the company's accessible computer system. I called the national office because this location does not have a key drop off box and I returned the car after hours with the keys in the car and wanted them to know it was there. The owner of this location chose to pretend he did not see the report nor the car until a week later and charged my card for more than a week's worth of extra days despite the fact that the car had been sitting in his own lot the whole time. I was never informed, not one day, two days or three days after the car rental was due, that he thought I still had it. I had no contact until more than a week later. It's not my fault he didn't bother to look in his lot, or look at the file to see that the car was returned. It was just an excuse he used to get more money from my card. Laziness on his part to not see his car in the lot or call the customer to ask about why it was not returned, to which I would have informed him that it is right there in his lot and the national office had already been informed.

Matt and his team provided exceptional customer service! They were able to coordinate everything…read morethru my auto insurance and made it a seamless experience. I even called to swap out vehicles and Jason, was extremely helpful. I would highly recommend this location, as I've had issues in the past with OTHER Enterprise locations.

This review is delayed, but important to recommend services with Deval who assisted with a same day…read morerental and who was very professional and helpful! He was a pleasure to work with! Thanks Deval!

This was a great experience compared to spending a day haggling with a car dealership. It was easy…read moreand fast and the car I requested was delivered to me with no issues. Ivan made the experience seamless. I highly recommend VIP.

A good auto lease broker isn't easy to find. But we've found one in VIP Auto. Arthur proposed a…read morenumber of good options during our first conversation. Each one beat my dealer (by a lot). Within a few days, our new ride was in our driveway and Arthur returned our old car off the current lease. Net net, Arthur got us a great price and saved us all the waiting, haggling and general awfulness that comes with visiting a car dealer. Arthur is money, and he's going to get a bunch of referrals from our family.

Terrible service! Spoke with the mgr twice that week to confirm my reservation. Got there and was…read moregreeted by a nice young man, who I assume was just the CSR at the rental counter. My veh I reserved was not there. The mgr tried to give me a smaller vehicle, and when I refused, laughed at me like I was a joke. It was so unprofessional. He went back and forth with me about my choice of vehicle and what I considered to be comfortable for me. And stated he couldn't give me a bigger car for free.. I never stated anything about a free upgrade, I just wanted what I reserved. he stated the person before me kept it longer. He did nothing to try to find me a replacement. Until I asked him to call another location. I'd never choose this location as long as hes the mgr. he's unprofessional and rude. He didn't know what I had to do. And to be rude! I could've been taking a long drive to my mothers funeral, and he's laughing... He should not be in a leadership role for any comp until hes more professional. Enterprise car rental Trevose PA

I would like to note the excellent work of the office staff 2500 Old Lincoln Hwy,…read moreFeasterville-Trevose. The service was provided on time and excellent! I received a rental car on September 20 with the highest comfort, quality and attention. It was a wonderful experience, I felt the sincerity, warmth and care that people show from the heart, receiving pleasure and joy from their work. For me it was not just a good car to rent, it added happiness to my life Thank you.

Avis is an unethical and dishonest company. 64 y old wife…read moremade a reservation for Philadelphia (confirmed and not same day reservation). Upon arriving from Florida for funeral for her father, went to pick up location and was told they have no cars. Stranded, at pickup location they said nothing they could do to assist - they have no cars. AGAIN THERE WAS NO ASSISTANCE NOR HELP PROVIDED OR OFFERED. COMPLETELY ABANDONED BY AVIS This should NEVER happen to any traveler. AVIS, willing to strand a customer in a strange city should NEVER be a consideration for rentals. We did call AVIS customer service (Philippines initially then US upon complaining) who advise Avis policy is to take reservations without confirming pick up location availability. Was told that customer service representatives do not have the ability to check location inventories. YES AVIS POLICY ALLOWS THEIR TAKING AND CONFIRMING YOUR RESERVATION WITHOUT KNOWING VEHICLE AVAILABILITY

Always rent from here and they are always so nice and take good care of me! Nice selection of cars!…read moreI would definitely recommend this Avis!

Never had a problem here. Friendly service, made easy. Always got a nice clean vehicle. No hassle.read more

At first they seemed impressive, but then I ended up a bit disappointed. After a car wreck my…read moreinsurance company hooked me up with a rental from here... walked in and all they had were Lincoln's,BMWs,Volvos... or so they said. I asked for the lowest cost rental but they claimed it was only a few dollars less for economy vehicles than high end... maybe as far as charging the insurance company, but for private rentals it's $60+ more. When my contract ended, my insurance company was curious as to why it ended so soon. Because they were charging so much per day that's why. On top of that they tried charging me the per day rate since my contract was ending, but technically I had until the end of that day, which was a Saturday, but they were closed. So they somehow found a way to charge me an extra day, plus put me right into collections. Sound like hard sellers to me.