At the Denver airport, we were told that the only car that wasn't electric was a Nissan Rogue. I'd never driven an electric car so we took it. We paid $10 a day more for it. It smelled of cigarettes and my wife has asthma. Every time I put the car in gear I get a malfunction message. The cruise control doesn't work. Our son and his fiancée just moved from Flagstaff to Ft. Collins. We were here to help them. We came to this Avis in hopes that we could swap out our car. The young man told us he had no spare cars for us. I asked if there was another Avis location in Ft. Collins. He said yes, but they share their inventory, so no go there. Maybe, maybe not. He wouldn't look me in the eye when we were talking, so perhaps he's lying. We will go back to the Denver airport Avis and see if they will compensate us for such a terrible car. If not, this will be the first and last time using Avis. We've rented a fair number of cars recently, and would be a good customer for Avis. read more

Even if car is returned clean there is a large cleaning fee. Fortunately they didn't get their $450 cleaning fee that was added to bill. Good try though. read more

Terrible communication between the online booking and the office. Showed up after booking a car online and told it was not available. Enterprise came through for me read more

WORST RENTAL COMPANY EVER!! This is outrageous! Avis has sunk to new lows, deceiving and cheating customers left and right. They've wasted my time, my money, and now my job is on the line because of their incompetence. I pre-paid for a rental only to be denied at every turn, forced to jump through hoops just to be told I need something else or there is a new 'problem'. Their so-called customer service is a joke; they're a bunch of miserable, disrespectful imbeciles who couldn't even get a job at McDonald's. Avis, if you have any decency left, clean up your act and hire people who actually give a damn. Oh and lets not forget its been over a week and I have still not gotten a car that I paid for. read more

After a problem with my original rental vehicle from DEN, Jake took care of my problem with speed and a smile. He made my hassle a great experience. Nicely done, Jake. Please keep it up. It matters and is appreciated. read more

WORST CAR RENTAL EXPERIENCE EVER. I rented a car here in JUNE. The girl at the front desk didnt bother to do a walk around prior to me taking the car because they were "too busy" (first mistake on my part to not insist) Within 20 minutes into my drive to Wyoming I noticed a small crack on the lower left of the windshield. I immediately called back and told her I would turn around and bring the car back. She said "No problem, dont bother, I will note it" Well, another 20 minutes pass, the crack obviously has grown, I call back and tell her. She says "I noted it, we replace windshieds all the time." I was concerned I would be charged for it..she 100% assured me I would not. (2nd mistake, taking her word and not returning the car right away) FIVE months later they took out $285 dollars out of my account for the windshield. Do not rent from these people. Lazy, disorganized, and shady. read more

Renting cars in Fort Collins is AWFUL. Renting cars in Fort Collins on Christmas weekend is awful x1000. Hertz wanted $500 for a one-day rental (seriously), Enterprise was out of cars, but asked me to come back later (no), and I was totally at a loss for what to do next. Enter Kayak. I found a reasonable rate for Avis on the Kayak app, while sitting in the Enterprise parking lot. Reserved that shit and made my mom chauffeur me down Harmony AGAIN to retrieve my independence at the wheel of a rental car. APPARENTLY, you are able to reserve cars through Kayak that are not actually available, at least according to the dude at the counter who reprimanded me for doing something Avis's website allowed me to do. He grumbled a lot as he was getting me the car keys for a car that actually WAS available, since I drove away in it. It was interesting. He really didn't want to help me and bitched so much about doing so, but he didn't actually put up any resistance, and I walked out with car keys in less than 5 minutes. Weird. I'd give two stars for the service experience and four for resolution so let's average that at 3, shall we? read more

We were visiting family in Fort Collins and decided to save some cash and rent from FC itself rather then the Denver airport. I made the reservation online a couple of months in advance with no issues. I made my pickup appointment for 8:00AM on a Thursday morning. The car was ready to go when I got there, and I was in and out in less than four minutes. The car was clean and looked like it was just driven off the showroom. I went for the economy car so there weren't too many bells and whistles, but I was happy to see that it at least came with a USB drive. When I dropped the car off after-hours all I had to do was park the car and put the keys in the lock box. The ease of the entire process and limited amount of time it took was very refreshing, especially after experiencing less easy-going car rental adventures airports. Next time we visit Fort Collins I am definitely renting with Avis again. read more

Ripped off at Avis/Budget. The clerk said no problem to adding an additional driver. He did not mention that there would be an additional $13/day fee. He did not give me a new rental agreement showing the fee. There was no information at all about this fee. I only found out when I returned the vehicle a week later. Calling Avis/Budget was no help as the representative stated that I should have been informed of the fee and given a new agreement showing the fee. This is the same outfit as the Avis/Budget on N. College. They didn't have the car I reserved so I got a worse car with no key fob. The vehicles was not in good shape. Car came with no washer fluid so I had to stop in for a fill. There was no pre-rental walk around. On the other hand, I've had many good experiences with Enterprise. read more

I worked with Josh, the assistant manager at the time, with my rental. We only went on a joy ride through the mountains. (my vehicle was not reliable enough to go on trail ridge road or anywhere without cell reception actually). Was in and our super quick. No problems at all, got what I expected. Would recommend and will use this rental facility again. read more

Great place to rent a car !! They seem to know there stuff, the Avis in Denver over charged me by $100's of dollars and they gave me a number to fix it. There prices so far have been the best, with an expert staff I will only be using them in the future. read more

Avis Rent A Car - Car Rental Near Me - Fort Collins, Colorado

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Absolutely horrible! Beware. Neil is rude, nasty and doesn't care! They don't do a walk with you but hand you keys and tell you it's in the lot. The car was filthy, needed an oil change so when I complained he gave me a worse car! Take it or leave it was his reply! Customer service call center just as bad. DO NOT RENT FROM HERE!!!! read more

Madison is the head honcho at this Avis, and her demeanor is sub-par in more ways than I could begin to express. She successfully managed to convey her dissatisfaction with her job, life, and her life choices without even pausing for breath. Madison is likely the wayward child of either the owner someone he owes money to. Our epic journey began when we drove 15 miles to pick up the car we reserved online; only to find out that that, according to our heroine that Avis has "no cars available" despite the fact that there were at least 30 sitting empty in the lot. I realize that our reservation was last minute, but in the 21st century I kind of expect Avis to track their inventory by interfacing with a local "business" that bears thier name. You would think that Avis, inc. would make every effort to rectify this type of situation, but they were very quick to charge my credit card yet a refund will take up to 10 days. So lucky for me I'm independently wealthy (isn't everyone these days?) And I can swallow the loss of $500 for 10 days while having to dish out another $500 to rent from someone else. Well done Avis. I do have to commend Avis however for generously employing people who obviously otherwise would be a ward of the state. Being intellectually limited doesn't have to mean your unemployable. read more

In the span of 45 days I've rented 3 cars from a corporate account.... Somebody from the office makes and pays the reservation.... Each time I'm asked for the deposit of 400$... And each time I say it's not required, but the drones at the desk don't listen or check if this is correct... They just want the 400$.... And each time I have to call read more

I will CRAWL BACKWARDS rather than rent with them again! HORRIFIC experience from beginning to end. Long story short: way more expensive than advertised and promised, charged for things we were told would be waived (even when we reminded them), car was rented with only half a tank, we still had to return with a full tank or be charged sky-high rates, and had to WASH, VACUUM AND CLEAN INTERIOR as a standard requirement before returning car after spending over $1000 - or be charged yet another unexpected fee. Customer service was appalling - worst I have experienced for years from ANY business. I honestly do not understand how the woman we worked with has a job - I would not retain even a close family member who was that bad if this were my business. If this business did not have the parent company - Avis - doing all the advertising, booking, etc. this place would have been out of business within a month of opening. Go to Enterprise - I made the mistake of trying to get a better deal - by trying to watch the pennies I spent hundreds of dollars more and had a nightmare experience to boot. NEVER AGAIN!!! FYI: I have never written a review with less than 4 stars before - it takes a lot to piss me off and I am still pissed to high heaven even after giving myself time to calm down before writing this review. read more

Rented a Jeep Grand Cherokee for a few days in Fort Collins. WAY cheaper than DIA. Fast and painless service.

do not under any circumstances rent from this guy. he will charge you an exorbitant amount of money for being 2 minutes late. worst customer service ever. avoid like the plague. read more

Unfortunately this AVIS is very disorganized, very inconsistent, and will charge you everywhere they can. While on the road, we lost the card we were using for the car during the trip, which caused a ton of problems with Avis, in addition to other little problems which made it so that we ultimately paid over $4708 for from August 10th - October 15th. (1) Avis corporate sent a bill for $4000 for a monthly rental car that would cost no more than $2000 per month (local branch says they have no say in what corporate does--yikes!); (2) Avis corporate sent threatening certified letters to return the car several times even though we'd talked with the local branch about the lost card; (3) Local branch took a debit card then said they wouldn't take it and then finally took it twice, then rejected a new debit card because it didn't have enough transactions on it; (4) When I lost the card, the local branch let me pay with cash and giving me a receipt one time but not another, then when I asked for receipts, said they don't take cash so they wouldn't have taken cash. (5) The website and says the car was unlimited mileage and then when we returned it, they said we can't go over 3000 miles per month; (6) When we returned the car, we were charged for: a. an extra day @$72 AND a $60 late fee, b. a gasoline fill-up ($61.12) even though it was exactly the same as when we got it, and 3/4 full. c. "Miscellaneous Charges" of $60 d. Energy Recovery Fees .60 per day e. Road Safety Fees $2.00 per day f. Tax rate of 9.4% (the tax rate right now in FC is 7.4%) (7) When I called to dispute these charges, the employees seemed nice and understanding on the phone, but then they sent me a letter saying that we could no longer rent from Avis. STEER CLEAR! read more

Provided a vehicle with trash...gave it back cleaner than it was provided and was given a 'cleaning' charge. I tried disputing the charge, was told it's their opinion it was dirty, and there is no proof to confirm the condition returned, but there wasn't anything they could do about it. Neal was less than helpful or customer centric. read more

It was the returning of the rental that was very disappointing. The counter person was rude and attempted to give my place in line to someone else, once he got off the phone, even though we were in the store alone for approximately 6 minutes. I should mention that I am black and the person behind me was white. Needless to say the counter person was white as well. I was charged an additional fee of 53.25, your hourly rate with no mention of this extra charge. I arrived at 10.30 am. Should have been there at 10.00 am. This part of the incident was taken care of by calling Avis customer service. They were great! However the counter person is definitely in need of an eye opening talk and/or nothing short of diversity training. Avis as a brand, employs many different people across the globe and has hundreds of thousands of customers of different back grounds as well. Your brand should not be tarnished by someone who is not perpared for working with a public with such diversity as these United States of America. That experience in Fort Collins CO with Neil, turned what would have been an off the chart rating, thanks to Jake, who rented the vehicle, into a 0 rating. read more

I've never had an issue after renting here 12+ times in the last year. It's easy to find parking if you're leaving your personal car as you can park on the side/frontage road in-between College Ave and the rental car place. I'm always in-and-out in 2 minutes, as you don't have to sign and initial their contracts every time if you sign up as a preferred member (which you can do before your first rental, doesn't cost anything). Cars always have a full tank of gas and are usually very clean, which is great because you don't have to worry about stopping for gas on the way out of town. Way more convenient and more organized than Enterprise place further north on College. read more