Check the oil. I was rented a car with low oil. Giving me a warning 2 days into my trip and not until I was in Yosemite with no available road side assistance. I spent well over an hour on the phone with Avis and got nowhere with them and not even an apology. read more

avis rip off artists- made a reservation snd found out after swiping my credit card there was a .25 cent a milr charge. then they refused to cancel it and would not rent another vehicle. i will NEVER use avis again! from a 25 year corporate client read more

Inside the Fresno Yosemite AirPort. I stoped in due to a cigarette smoke smell incident I had with my previous rental from the Avis airport in Ontario Ca . I did notice the strong cigarette smell, but thought with some odor spray and rolling down the window a few hours would help . Unfortunately doesn't help at all. So here we are to exchange my previous rental for a new one. Ben W.J assisted me at the Avis counter , he had all my information in the system. He was friendly and helpful. Prior to coming in I was driving on highway 5 to Fresno and spoke to one of their customer service line personal name Kadisha . She apologized for the situation and solved my problems effectively. read more

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I booked a car and then got a call that they really didn't have any. The employee said she's wasn't sure why they let me book it. Pathetic business model. I'll give it a 1 star because zero isn't an option. read more

Worst car rental business ever. Prepaid for luxury suv and they tried to give me a van. Then the deposit and insurance was as much as the rental. The service was slow. I was in here before 7 AM. I did not make it to the counter until 7:55 AM. The car was not ready and had to wait another 1/2 hour for them to clean it. read more

Horrible. Do not rent from here. Pay a little more and have less stress. Had me waiting outside for an hour for a car. Gave it to me dirty and the customer service is trash. read more

Not soon after I entered the highway to my destination after picked up the rental car from Avis at fresno intl airport location, I felt something on my ankle and bite me. It reached out by my left hand and killed "it", it was an ant. Then few mins later, still felt something, ... another ant on my leg. Gosh, I ended up picking up an insect pad from grocery store but whole 4-day rental, always drove with this ant fear and didn't dare to leave anything in car (especially food). The cust representative said he/she couldn't see the pic / video I sent, I hope they can see it better here. read more

Avis Rent A Car - Car Rental Near Me - Fresno, California

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Avis rented me a car with these super bald tires in the winter rainy season in Fresno. Did not notice until I was long gone but these should not have been rented out read more

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These guys are scam artists, check your receipts. I returned a car with a full tank of gas and they tried charging me an extra $63 for a Gas Service Charge. That ran my bill up to almost twice what my original rental was. When I called customer service they said I needed to send proof that I filled the car up. Like what, I need to take a selfie at the gas station or something? I read online that Avis as a whole does this quite frequently and bank on the fact that people wont notice. This company is trash and needs to get sued. I was a life long Avis renter, no more. They have lost my business forever, DO NOT rent from this company at this location or any location. And if you do, take pictures of everything and be prepared to fight with customer service to get your money back after they try and scam you. read more

RUDE woman at the counter. A sign that says "Preferred" but no Preferred services. Though I paid in advance online, the reservation was not ready. A very long, slow line and so-called "customer service" clerks who did not care. The car was not cleaned and had a front-end shake. Very disappointing experience. read more

Avis Rent A Car - In the trunk of the rental car. Cleaned carefully - not. - Car Rental Near Me - Fresno, California

I had an issue with a rental from another location and the two women working behind the counter were friendly and helped me quickly. I jokingly mentioned wanting a Mustang. Even though they didnt have one they took their time to look and I appreciate that. I didnt need a Mustang and didnt care what I got. I got a large SUV from another location since it was the "only vehicle they had left" when the small SUV I reserved smelled like cigarette smoke. They were able to get me in a small SUV quickly and didnt question me at all. I saw a bunch of bad reviews but I cant give this location a bad review as I had a good experience. read more

I returned the car off hours before my flight. It says to drop the key in the Key Drop-Off if returned off hours. When I got there, the Key Drop off was locked or won't open. Several customers left the key in the counter. I and another customer dropped off our keys on the floor to make sure nobody will grab it and steal it. Attached was my contact information. After several days, Avis told me my account was still open which means that seems like the car was not returned. I called Fresno Airport Avis with the local number but it keeps going through the general prompt. Called customer service but I was told to contact the local Fresno Avis. I was back and forth with the local Fresno Avis and Customer service. Customer Service can't help, advised me to call Fresno Avis. I was unable to get hold of anyone at Fresno Airport Avis because the local number they have at their website kept directing me to the general prompt which was useless. They need better customer service and prompt communication. read more

Rented a car from Avis, counter staff didn't do car inspection and sent me to the wrong lot. The car was filty. Stains on the seats and the smell of smoke on the interior. The car was not cleaned at all and not detailed. Customers should be charged a fee for smoking or there should be cars that are for non smokers. All of my clothes smell like smoke. Very embarrassing when visiting with clients. I was in a hurry and unable to make any changes. I am highly disappointed especially when cleanliness is a top priority. I tried to spray the car with essential oils and diffuse in the car but the smell never went away. I ended up having to return the car to the airport which was a trip out of my way. I would not recommend this service to anyone. read more

Avis Rent A Car - Seat stains passenger side - Car Rental Near Me - Fresno, California

Very bad customer service services I don't recommend to go to Avis I reserved a car the day before at Hilton Avis the day I went they said we don't have it it's only one car left and it's shaking and they send me to s brand new location the agent told me we didn't get a call from Hilton and I was so annoyed don't go to Avis read more

Awfully long line. One person at the counter to service about 30 people in line. After 40 mins of waiting in line and probably another 30 mins to go even though I had a reservation I went to another rental car business and was helped immediately. Long time customer who frequently (almost every other week) lost. If you plan to tent here plan way ahead. read more

Painless and easy to do business with. The line and waiting sucks but it's nice aside from that.

I rent a car every month from here for work and this is the 2nd time I get there and they don't have my car for me. I can be pretty flexible but today 2/20 was unfortunate to have been assisted by Felicia. I have never encountered someone who is supposed to be in customer service, she took no initiative to find a solution or to even empathize with the situation. I never leave reviews but she was awful and is a poor representation of Avis! Then I left my drivers license there she calls me to tell me and still can't apologize. She clearly dislikes her job and is an unhappy person and shouldn't even be working there. I understand that it's not a prestigious job, but you can still hire people that are grateful to work. As a preferred member, I will now be taking my business elsewhere. read more

Avis at the Fresno Yosemite airport was pathetic and rude. I had made a reservation the night before and when i showed up at the counter after waiting in a long line due to an employee showing up late i was refused a vehicle. I was told there was no car for my reservation and that if i wanted a car i would have to pay over $130 more a day for the only available vehicle. I inquired as to why i was able to make a reservation if there was no car to reserve. The desk agent was agitated and statedin a condescending manner that any reservation made in 24 hours or less didn't guarantee a vehicle. This is a ridiculous practice and completely defeats the purpose of reservations. I will no longer use avis and will advise against anyone doing so either. read more

NEVER RENT THROUGH THIS PLACE. Service completely sucks! They charge fees for any tiny thing! I'm a USAA member and they didn't even add that to my account! Completely upset about this whole place. NEVER RENTING THROUGH AVIS AGAIN!! read more

This is by far the worst rental car company I have every used in my life. The representative was INCREDIBLY RUDE from the second I walked in. He was on his phone and didn't even greet me. Once I shared with him that I had a reservation he continued to almost move in "autopilot" and barely acknowledged me. Unfortunately I didn't have a major card as he had requested, so I asked if there was anything he could do because my wife and baby were in a hurry to drive to see my family in the east bay. He had ZERO courtesy or sympathy for my short comings and didn't even try to help me. Don't EVER USE THIS COMPANY!!! This may not be the company's fault, but your employees are a reflection of the company so I still place full blame. read more

This was one of the nicest and most efficient Avis Rent-A-Car spots I've ever visited. Being in an airport, I immediately assumed I was gonna get the rush act and they were going to shuffle me in and out without caring about what I wanted or needed. This couldn't have been more the opposite. Not only was I greeted by a smiling face (I believe her name was Keomanvanh based off the receipt I got... if it's not - I'm sorry!) who not only made small talk with her customers while she got their paperwork ready, she greeted a lot of return visitor by first name when she saw them. The whole transaction was quick and within five minutes, I was walking out to the lot to fetch my vehicle. Easy and painless. When I had to return the car, I pulled up to a line of parked cars and there was a man name Michael (again, I think) who greeted me. He did a once over on the car, made sure I had put gas in, asked how my trip was before sending me on my way. Again, super efficient and no hassle. Other rental companies take note: This is how it should be. I'll for sure be using Avis when flying into the Fresno airport! read more

Avis Rent A Car - Got my stuff and ready to go! - Car Rental Near Me - Fresno, California

Horrible experience after returning my car today which I rented it for 6 hours the girl on the counter told me The tank is not full although I made it full & they are going to charge me extra 68 $ when I asked her how she knew that she told me they have a sensor & it's telling it's not full I went to the nearest gas station at the Fresno airport after pouring less than 5 $ gas it spilled out now the funny part when I took it back they kept charging me the 68$ telling me I have to call the costumer service to get it back ( if I get it back) so the online price which was 116$ which I reserved it week before ended up 238$ on my credit card and I have to call their customer service to get my extra charge back the other excuse for the extra charge they told me its the 4th of July no such a thing was mentioned when I booked it this was my first experience with Avis & definitely it's the last read more

Terrible service. Extremely slow. Do not text or email preferred members so forced to wait in line on a Sunday night as other patrons complain about their poor service. Ridiculous read more

Picked up a car, smelling a little like cigarette smoke. In the car for 2-3 hours, turn on the AC and almost get a contact high from the smell of pot. I get a coupon for my next rental plus 20$ off the total rental. My wife spent 45 mins on the phone for that. I was well passed the nearest place to exchange the car, I need to be in AZ at a certain time. I guess the pot smelling car it is!!!! read more

Fresno International Airport - Worst customer service. Girl at counter extremely rude. Paid in advance and car was not ready even though it was supposed to be ready three hours earlier. I asked to cancel reservation, she told me she could not cancel it, that I had to call customer service. When I called customer service (which is a run around), they said she had to do it as they showed the car had already been picked up. What? I asked for a supervisor. The supervisor asked to speak to Felicia. She refused to talk to him and called security. Customer service started a Case No. for me and I lodged a complaint. The supervisor said he refunded my money, but then I get an email that I was charged $322.58. What? And when I checked my bank account, there is a charge for $250.00 for a deposit on a car I never picked up. What a scam! I only rented from Avis once before and the car had issues. I thought I would try them again, but that was a mistake. Never again. I went to Enterprise and got a car. Always great customer service!!!!!! read more

Rented a car and found drugs (marajuNa) in it. Had all kids and a coworker. My kid found the bag of drugs as he was looking for his phone, he's 10 years old. Incredibly furious about this. I could have lost my license as well as my coworker and also our jobs. Would never ever rent from them or budget as they are connected at the airport and do not wash the cars. Careless company. I would be surprised if we didn't catch Covid who knows if they sanitized at all or just resent them out because they look clean.they didn't give us another vehicle and we tried to call them and they hung up on us 3 times.very angry read more

I can't even begin to say how frustrated I was by Avis/Budget car rental. I have rented many vehicles and I will never rent from them again. Here's how it went. I was supposed to get XM Radio but it never turned on. As a result I requested a return of the 6.99 a day fee. Because I requested this they said, "we were giving you a deal so we will put you back on the rate you reserved on the Internet" which ended up costing me MORE than the rate with the XM. So, because I complained they punished me and charged me more and there was nothing I could do. Thank you to Lisa and Gail at the Fresno Air Terminal for making this happen. You are really something. This is what I get for not going with Enterprise. read more

The Mexican girl working cares more about the Avis/Budget/Payless rental cars then she does the customer. And this is why I will never use Avis again! I will only use enterprise! The girl asked me when I made my car reservation and what I made it through. I told her orbitz about 4 hours prior. She said ok, all new reservations as of a few hours ago will get vans. When I paid extra to get a midsize car, she refused to give me a midsize car and said I will take a van. I said "there's tons of revalue cars outside" and she told me that they are spoken for on a Tuesday night LOL. So I was stuck with a van for one person for 24 hours. When I brought it back the same Mexican girl told me "next time you return your rental, just drop the keys and voucher in the drop box, thanks." Never again. read more

They are dishonest at this location, and have very poor customer service. They will charge you for insurance even when you don't want it.

I was referred over from ALAMO who said his friend here at AVIS would help me. (Had a terrible experience there) Poor customer service! I told the rep exactly what I needed. Compact, standard or full size. He said that they only had SUVs and Luxury cars left. I asked how much it was and he says "are you sure you want to rent from us" I left. read more

This has been the worst rental experience I have ever had. They gave away the van I rented two weeks before and gave no alternative for our family. We specifically requested this car early because of our large number. Spent hours on the phone trying to find the car that I ALREADY had a confirmation number for and was run around constantly to national reps instead of the Fresno Office. Horrible system. Unbelievably frustrating! read more

Love love love them. Employees are the best. I mean absolutely the BEST!!! They're always willing to help you out in any situation. If you need a car rental best place to go. They always have a great selection of cars and trucks. Yes it's pricier because of their "tourism fee" but the employees will always find a way to get you the cheaper price. Especially if you're a Frequent-flyer like me. Just be aware of their terms and conditions first before showing up. After that it'll be a smooth ride. read more

Pretty bad customer service. The guy there forced us to remake our reservation and couldn't cancel ours. He told us to call a number to cancel and that we won't be charged. Left the places with our new reservation and called them to cancel. They ended up charging us $150 cancellation fee. read more

I hate feeling like I've been screwed. On this occasion, I got screwed twice on one transaction. It started off with making my reservation online. We were headed out of town for a family trip and we needed a bigger car to fit everyone. Found a good price online and paid on the website. We get to the counter and we were told they would not rent the car to me. They would not accept my paying with a debit card. Mind you, I had jus pre-paid with the same debit card. This poor woman at the counter had to explain to me that my reservation didn't mean squat because I paid with a debit card and they had just changed the policy on March 31st. We were in a bad spot. Our hotel reservation were set and everybody was anxious to go on our trip. So, we had to start from scratch with a credit card. Because we are now using a credit card, we were not given the rate given in the original reservation. AND, we will have to call the corporate office to get my refund. So, not only am I getting screwed out of my pre-paid reservation, I am also screwed out of time trying to negotiate getting my money back. Finally, the total came out $200 more. Summary, we paid twice. The second time was much higher than the first. And I now have to fight with corporate Avis to explain that my money was not good to this location. They are getting away with it because it's Spring Break. F*&^ Avis! read more

I have rented from this location several times and have only the best experience with them. The only downfall is to listen to other customers complain about how to operate a vehicles (keyless start, opening a trunk without the key, turning wipers on,etc). People need to think before storming back in complaining about simple little things... The car is always ready, clean and full of gas when I get it. I do sit for a few minutes to familiarize myself with the vehicle before starting out. read more

I don't know what happened to this place! I been coming here faithfully for years loved this place (I'm also a preferred customer) but 1 day I came (seen 2 unfamiliar faces) at night and was so mistreated it was so unacceptable I had a reservation as I came in 1 guy was arguing yes arguing with a customer about her rental which he stated he was the supervisor as she left her started talking about her to the guy helping me i told him i have a reservation he started being very rude to me rolling his eyes and head saying they have no cars to give me that i had to wait because other people reservation came before me I was confused and didn't know why I was getting refused to rent i than stated why are you guys so mad today 1 min later i turn around and theres 4 security standing behind me I don't even know what I did all I can think of was a racist thing I was so calm not 1 time raised my voice i than ask to speak to the Manger that I know of which is Dan he stated that he is the manager and he's telling me that he has no car to give me and there's nothing Dan can do(even tho I had a reservation that I made that morning) he also said I can wait till 8:30 to see if no one showed up for there reservation but if he had a car to give to them I didn't understand why I couldn't get 1 I was so humiliated ,embarrassed and shocked I will never come back here sad because I was such a loyal customer and I loved seeing these guys (some of them but never again! Not a bad place just don't come in the evening or be ready to get mistreated (or don't deal with Mika other guy refused to give me his name) UPDATE I spoke to dan the manager and he didn't want to hear anything I had to say when I gave him my name he immediately before I can explain and said he put me on the do not rent list I was so surprised because I deal with dan a lot and he was very nice so I'm not sure what went left and I told him so you don't want me to tell you my side or what happened ? And he just flat out started telling me what I did and apparently the rep lied on me to of course make up for what he did and manager believed him and apparently he is for his team NOT his customers ‍ so I'll take my business and faithfulness somewhere else read more

They don't have a separate line for preferred members so I had to wait for this guy to chat it up and answer a bunch of questions from 2 people in front of me. My keys and contract were already done and waiting so my transaction only took 2 minutes, but I had to wait 20 minutes in line. read more

I rent cars on a regular basis for travels and this rental place has to be the worst. I usually book through Costco and they usually give the best deals. Anyways, this was my first time getting a rental through Avis. The customer service was lacking as the representative was making snarky side comments to me about the other Avis rep she was working with. The car given to me was a Nissan Rogue, it was a nice car but the moment I sat in to start the car, I'm hit with this overwhelming stench of marijuana. There were no Avis rep in the car rental lot, I didn't want to wait back in line and have to deal with the Avis rep so I decided to take the car and hope that I can air out the smell. Unfortunately, airing the car wasn't working and I realized I couldn't sit in this car for 6 hrs smelling like marijuana going to a conference. I called customer service to inform them of the smell and to switch the rental. The new rental was a Mazda CX-5 which was brand new. Upon driving the car, I was having a hard time with the radio and sound system in the car. I was able to connect with other apple play and Bluetooth but there was no sound coming out. Considering I was already late, I didn't want to make another return. Overall, I was not happy with my experience with Avis. Customer service was lacking and the cars were a disappointment. read more

Was told an additional insurance was $7 a day and for two day I was charge $38. I call and was told I accepted the whole deal. I will never rent from Avis again. Please have someone that can explain to a customer in more detail of what we are actually purchasing. It was suppose to be $35 two day rent and turns into $100 plus rented. And I do a lot of travel. Prefer a place with more welcoming attitude. read more

If you're reading this review and looking into renting a car from AVIS;please keep in consideration that there's other rental places like enterprise that are way better then Avis. DO NOT COME HERE if you're planing a road trip or a family vacation because my experience with this place was beyond ridiculous when I was booking a car. Avoiding this place will save you the money and the time. On July 17 I came down here to Avis to book in a car that I would of been taking to LA for a fun weekend with some friends.When I arrived to Avis, I was greeted by Dominque who was situating me with a car rental. When talking to Dominque, I noticed that she was lost through the whole process of renting a car out for me, I asked her several times that I was looking for a car that would fit 5 people because that's the type of car I was looking for. I then proceeded to asking her that I would be picking up the car on Friday the 30 because that was the day I was initially going to leave to LA. When Dominique was "Done" with situating me with the car rental she didn't even bother asking me for a credit card or anything else that every rental place would of asked for;which I thought was weird because I felt that something wasn't right here; she then handed me a paper explaining to me that everything was done and ready the only thing that was left for me to do was to come on the 30th and pick up the car at 10:30pm like she had said. I arrive to Avis at 10:30pm Friday and to my surprise, the car that Dominique had supposedly rented out to me was never rented out to begin with. I asked the representative that was there when I came down to pick up the car that I had came two weeks back prior to my trip to book this car, he then explained to me that Dominque gave me a quote and that he apologizes for the mistake that she had caused, the gentlemen that was helping me out was very respectful and very understanding of the situation that he even gave me his bosses email to get In contact with. Be aware though;that trying to contact the boss is a pain in the ass! He will most likely not reply to you what so ever; so you're better off calling and asking when he is available to talk to In person because this man that goes by the name of Dan does not care at all if you had a problem with the employees he has working there;because he didn't care at all that Dominque messed up my whole weekend when we met and talked in person. read more